Uber EATS Customer Service Issues

Approximately a week ago, I reached out to Uber Eats regarding a missing Paxti pizza order. Unfortunately, my Uber Eats account is now blocked, making it hard to determine the exact date. I informed them that I never received my order, despite checking the address and requesting delivery to my door due to safety concerns in my area. I suggested that drivers should confirm the customer's name instead of assuming identity to prevent misdeliveries. I suspect the food was either not delivered but marked as such, delivered to the wrong address, or given to the wrong person. I am frustrated that my account is blocked, especially after reporting an issue, and that I was charged for undelivered food. I urge Uber Eats to implement stricter delivery protocols, like checking IDs. It's frustrating that after changing my number, I can't receive a verification code. This situation has left me unable to order food, and I demand my account to be reinstated and a refund for the undelivered pizza.

On December 10th, I placed an order (number C8A67) with Panda Express which was delayed by an hour and marked as delivered, but the food never arrived. Despite attempting to contact my driver, Kennedy, I was unable to reach them. Panda Express informed me that my food was never picked up even two hours after ordering. My attempts to seek help via the app's "Get Help" section and calls to Uber Eats went unanswered. This lack of customer service is disappointing as I have not encountered such issues before. I am requesting a refund for the inconvenience and the fact that my food was not delivered.

I placed an order and waited over an hour. The tracking showed a delay, so I called the restaurant. However, the app did not provide the option to cancel. I ordered at 5:53 PM and at 7:30 PM, I went to pick up the order myself, which needed to be remade as it had been sitting there for an hour. Despite following the instructions, the option to cancel did not appear. Just as I arrived at the restaurant, I received an alert that the driver was there to pick up the food. The driver explained to the restaurant manager that there was an issue with the app and that I should be refunded. I checked my email and saw that I was charged and supposedly delivered, although I picked the order up myself. I am disappointed that there is no customer service number to call for help. I would like an email confirmation once the refund has been processed. The restaurant manager who helped is Leslie and can verify the situation. Thank you.

I placed an order with order no. #C9D07 today around 9:10 p.m. After waiting over an hour, I received a call from the delivery agent requesting directions which I provided. Despite waiting a while longer, the order never arrived. When I contacted the delivery agent, I was informed he had gone in the opposite direction. When I inquired about the delivery time, he demanded extra payment, which I declined due to his error in not following the correct route. He mentioned speaking to customer service and then abruptly ended the call. Shortly after, I received a notification that the delivery was canceled. I would like to understand why my order was canceled, as it was not my fault. If I had been aware of these unprofessional practices by Uber Eats delivery personnel, I would have chosen a different option. This dessert was intended for celebrating a special occasion for my daughter tonight, which has now been completely spoiled.

I recently placed an order with A&W through UberEats at 1:39 pm on my phone. Despite the restaurant being just a 10-minute drive away, it took a whole hour for my order to arrive. I opted for delivery due to being sick and the cold, snowy weather outside. When the order finally arrived, the drink was spilled and the meal was cold. I was so disappointed with the service that I called the restaurant, only to be informed that the delivery had left a long time ago. As a first-time UberEats customer, this was a terrible experience. I am hoping for a partial refund for this unpleasant and delayed service.

Hello, I reside just north of Phoenix in Cave Creek and unfortunately, our small 1.5-mile section linking Cave Creek and Carefree is not included in the covered "Phoenix zone" serviced by Uber Eats. A simple drive a mile down the road would allow for Uber Eats access, and the delivery driver could loop back through Cave Creek Rd to reconnect to the covered zone. Including our area would essentially just entail adding the remaining stretch of Cave Creek Rd since the rest is mountains. I am reaching out to express my eagerness for our area to be incorporated into the covered zone. I used Uber Eats frequently while living within the zone and commit to ordering at least once or twice a week should our stretch be included. Even if the coverage area isn't expanded, I want to express gratitude for offering this service. Uber Eats was a lifeline for me during medical treatments when I was homebound and unable to visit the store due to illness. While some may view it as laziness, for individuals enduring tough times, Uber Eats can be a tremendous help. Please consider delivering to my location, but regardless, I admire your service. Thank you. Initially, I took a screenshot mapping out the area, but I am unable to attach it. Nevertheless, I understand the limitation, as it could potentially lead to a flood of inappropriate content. If needed, I'd happily demonstrate the specific area in question.

Hi there, My name is Kainoa S., and I experienced an issue with a recent Uber Eats order. I placed an order, but it never arrived as the app indicated it was delivered while I was waiting. I reached out to customer service and submitted a ticket but did not receive any follow-up or explanation. I would appreciate it if someone from Uber Eats could provide some insight into what happened with my order and address why my ticket was overlooked. Thank you for your assistance.

I recently ordered a meal on Uber Eats from Kairos Nutrition Bar. After the delivery was marked as complete, I encountered issues trying to contact the driver. Despite attempts by both of us to connect, I was unable to reach him. This resulted in me being charged for a meal I did not receive. I have always had good experiences with Uber Eats and intend to continue using the service. However, I am hoping for either a credit or a full refund in this situation where I lost both the food and the payment without any resolution.

I used the coupon code "STUDYTIME," but it did not apply the discount to my order despite stating it had been applied. Calling customer service only resulted in unhelpful and rude service, claiming the coupon was expired and refusing to cancel my order. When requesting to speak to the supervisor, Arcel was equally rude and unapologetic, blaming me for the expired coupon. The poor customer service experience leaves me dissatisfied, considering switching to other delivery services like DoorDash and GrubHub for better service. If this is the standard of Uber Eats' customer service, improvements are needed, and individuals like Arcel should be replaced.

To whom it may concern, I recently explored the option of increasing sales for my business through Uber Eats. After declining the offer presented by the company due to not being ready, I experienced persistent follow-up calls from a sales representative, Roxanna Nowrouzi. Despite expressing my lack of readiness to sign up, she sent me a contract without my consent. This confusing situation diminished my interest in partnering with Uber Eats, making me feel tricked into an agreement not suitable for my business. Small businesses like mine deserve respect and support, not pressure tactics. I believe that such sales practices should not be used to acquire customers. Hopefully, our business can be removed from your program. If deceptive methods are the only way your sales team operates, improvements are needed in your call centers to ensure ethical practices. Thank you.

I had an issue with an accidental order at McDonald's on Wembley High Road on 12/12/18 at 10:16 PM. The order had a promo code EPIC70 but I couldn't cancel it in time despite trying. McDonald's accepted the order quickly and wouldn't cancel it when I called. UberEats also couldn't help, stating the food was already being prepared. The manager, Nayab, eventually canceled the order, but I was charged £23.58 for the cancellation. The app didn't allow immediate order cancellation, which was disappointing. Despite a 70% discount code not applying, I still paid the full amount. I am seeking a refund as I was unable to cancel the order due to the swift acceptance by McDonald's.

I am writing about an experience I had with your company on Monday, December 10th. I placed an order with Rubios under Order #245F2 at 6:38pm. After waiting for over an hour, I contacted customer service. They advised me that the delivery was en route. Later, the restaurant informed me that my order was still at their location. Upon contacting customer service again, they mentioned a technical issue preventing them from accessing my order and suggested I call back in a few hours. Consequently, we had to make alternative dinner arrangements after waiting past dinner time. Approximately 2.5 hours after ordering, I received a notification that my dinner was on its way. I tried to cancel as the food would have been sitting out for too long, but the driver delivered it despite my request. I called customer service for assistance, but the best offer was a 50% refund. I am extremely dissatisfied with this experience, solely caused by your company's inefficiency. I demand a full refund for the inconvenience caused by the delayed delivery. I have raised this issue through the app and await your prompt response and an explanation for the subpar service provided.

I placed an order with Tijuana Flatts on December 12, [redacted]. I was unaware that the wrong phone number was on file due to a previous user of my account inputting their number for delivery. When the driver arrived at 8:56, she called the incorrect number and left after waiting for only 3 minutes, leaving before I could reach her at 8:59. Upon contacting her, she mentioned that Uber instructed her to dispose of the food. After being redirected to Uber for a refund, the customer service representative seemed confused about the situation, ultimately denying a refund. I am a frequent user of this service, but the poor handling of this mistake has me considering taking my business elsewhere. I am disappointed by the lack of professionalism displayed during the call, which abruptly ended with me being placed on hold without explanation. Due to my work commitments, I was forced to end the call while waiting on hold. I kindly request a prompt resolution to this issue. Thank you.

I received a refund for the undelivered order, but it was given to me in Uber Cash credits. This refund should have been $10.76 to my credit card, not as credits. I had initially paid part of the second order with my Uber Cash and covered the remaining balance using my credit card. Hence, I should have $10.76 refunded to my card, not as Uber Cash. Thank you.

I experienced issues with my recent order pickup. Despite trying to contact the valet, there was limited communication and I even received a call back from the valet, only to have my subsequent 10 calls unanswered. Surprisingly, I heard from customer care suggesting I hadn't been responsive (even though the valet hadn't reached out). Upon speaking with the valet, the interaction was unpleasant, leading to the valet refusing to deliver my food. To make matters worse, Uber Eats notified me that my food had been delivered when it hadn't. This whole experience left me without my meal, facing rude behavior, and struggling to reach customer service. This encounter with Uber Eats was incredibly disappointing and unlike any previous encounters I've had. I'm eager for a prompt response as the valet not only disrupted my lunch but also displayed disrespectful behavior during our conversation.

I recently ordered the Earmuff-Burrito Bowl for $11.95 from Moe's Southwest Grill in Herndon, VA. Shortly after ordering (Order #3571B), I realized the address was incorrect. Despite canceling within 30 seconds, I was still charged. The lack of address confirmation and inability to update it on the app caused this issue. I don't believe I should be charged twice as I quickly reordered the same meal, and the original order couldn't have been prepared yet. I kindly request a refund for the duplicated charge. Thank you.

Hello, I placed an Uber Eats order today (Order #D28A7), and unfortunately, the driver canceled the order shortly after arriving. Even though the driver attempted to contact me, I was unable to respond due to a meeting, but the two individuals waiting outside did not see the driver's white Corolla at the designated meeting spot. The driver left with the sizable order consisting of three pizzas and breadsticks without returning it to Papa John's. I am concerned about being charged the full $70 for a canceled order when those present were unable to locate the driver's vehicle as described. Your assistance with resolving this matter is greatly appreciated. Thank you, Michele H.

Hello, my name is Seryann Grant, and I recently placed an order for McDonald's through Uber Eats. The delivery driver was delayed by more than 20 minutes, ignoring my calls upon arrival. As he handed me the order, the bag tore causing a spill. He promised to return to McDonald's to get a replacement, but did not. My frustration peaked when I contacted McDonald's and they confirmed the driver did not return. Oddly, I cannot find the order history on my apps, though payment was deducted from my bank account. To add to the confusion, the driver, who possessed a Deliveroo bag, has yet to deliver the correct order. I seek a full refund for this disappointing experience. If further details are needed, please note the driver's contact number: [redacted]5. Thank you.

I placed an order with Fat Belly Commerce in Guwahati for a delivery scheduled by 8:03 pm. After calling the delivery boy at 7:57 pm to provide clear directions, he assured me a 5-minute delivery time. However, he did not show up even after half an hour despite multiple attempts to reach him. Upon contact with the restaurant, they promised to investigate and get back to me within 5 minutes. Subsequently, they notified me that the delivery boy insisted the food had been delivered, yet I received no order and only a false delivery notification. I have evidence, including screenshots, to expose his dishonesty. This experience was unprofessional and disappointing, leading me to believe the food might have been consumed by the delivery person, named Alok Kumar, operating a Honda Activa with license plate AS01BM6141. My order number was #F1E5B. As a result, I am deeply dissatisfied with this service from Uber Eats, a platform I once praised but must now reconsider recommending. It's a regretful and unfortunate situation.

I accidentally made a quick order and tried to cancel it within minutes, but faced difficulties. I spoke to a representative who was unhelpful and did not assist me in getting a refund for the order. It is frustrating that my request was denied for an accidental purchase that I tried to rectify immediately. If this issue cannot be resolved, I will have to reconsider using this service in the future.