Uber EATS Customer Service Issues

I recently placed a priority order and observed the driver, Dan, in a Volkswagon Golf with license plate HG57 VTE, making an additional stop at McDonald's to pick up and drop off another order before delivering mine. Unfortunately, my food arrived cold and unappetizing. Despite paying extra for priority service, it seems like my order was not given the attention it deserved. I spent over £30 on a meal from Banbury KFC, and I expected a better experience than what I received.

I placed an order at Wingos Maidstone, and initially, it was accepted and being prepared. However, within 2 minutes, it got cancelled. I attempted to reorder, but the same cancellation occurred. Following a call to the restaurant, I was informed it was because my order was below the £25 delivery minimum to my address at ME5 8JD from Maidstone. I assumed I hadn't been charged, but upon checking my bank statement, I was indeed charged. Additionally, there was no mention of a £25 minimum delivery to my address on Uber Eats.

I am extremely disappointed with the service provided by UberEats. I used a promo code for £15 off my first order, but my order was delivered to the wrong address, and I was charged for something I didn't receive. I urgently need to know why this happened, when I will be refunded, and how this will be resolved. My son has gone to bed hungry due to this issue, and I am struggling financially, so this situation is unacceptable. Please address this promptly and provide a satisfactory response.

I ordered for pick up at Smash Burgers located at [redacted] Boylston St. Upon arrival, I was informed that my order was not ready and I would need to wait an additional 10-15 minutes. Unfortunately, due to work commitments at a nearby store, I was unable to wait and had to leave without my food. I kindly request a refund for the inconvenience caused.

I am currently experiencing issues with my Uber application stating I have violated regulations through multiple registrations, resulting in my account being disabled. This situation arose due to operational errors on my part. While I was previously able to go online, this functionality suddenly ceased two weeks ago. I kindly request assistance to rectify this matter. I intend to retain two accounts: one for food delivery ([redacted]) and another for car services ([redacted]), while eliminating any unnecessary duplicate accounts. Your prompt attention to this issue would be greatly appreciated.

The Uber driver contacted me and informed me that they only had boneless wings, not traditional wings, for my order. I agreed to cancel the order, but he was unsure how to do so. Consequently, my card was charged, and I am unable to cancel it. I am requesting a refund for my Buffalo Wild Wings order, which has been reassigned to three different drivers. Furthermore, I encountered a problem with a promo code that was initially applied but then disappeared. Unfortunately, I consistently face issues whenever I utilize this app.

I ordered food and unknowingly paid through PayPal. Upon delivery, I handed the delivery person 13.50€ without realizing I already paid online. Later, I received an email confirmation of my PayPal payment. I contacted the delivery person, who mistook my cash as a tip. Despite agreeing to return the money, he never did. I feel disappointed and frustrated as a student with limited funds, having unwittingly paid extra for the meal. This isn't the first issue I've had with Uber Eats deliveries. My recent experience left me paying 28€ for donuts for a friend's birthday, which is upsetting considering the circumstances.

On December 3, [redacted], I placed an order through the UBER app on my phone, where I registered with my work address. As a public servant, my colleagues and I frequently use the app. On Friday the 3rd, I ordered food from home. When they told me my location was far from the restaurant, I canceled the order in just five seconds. The restaurant barely had time to see it. A few days later, I noticed a charge of 13.9 euros on my account. I contacted UBER support, and they claimed it was not a charge but a hold that would disappear from my account. My bank confirmed it was indeed a charge. Upon reaching out to UBER support again, they mentioned the restaurant had started preparing the order (IN FIVE SECONDS!!!!!!) and refused to refund me. I feel cheated. Please review my case as I am considering taking legal action and informing all my contacts about this mistreatment to prevent others from experiencing the same abuse. This is completely unfair.

I ordered Mexican food through Uber Eats from Viva Latino in Cardiff, CF11 9AH. The food arrived late, appeared old and reheated, and was cold to the point of being inedible. When we contacted Viva Latino, a staff member offered more food, but we declined and asked for a refund. They mentioned cancelling the order for a refund, but we were unsure as the food had already been delivered. Uber Eats claims the issue is resolved, but it's not. We are seeking assistance on how to proceed in getting our money back.

I am experiencing an issue with my Uber Eats order that was picked up by a driver named Nasereddin Ramadan. Despite the app and the fish shop showing that the order was delivered, it was not. When contacting the shop, they advised me to reach out to Uber since delivery was completed from their end. Unfortunately, attempts to contact Uber have been unsuccessful. Clicking the "speak to driver" link in the app resulted in a call from an unfamiliar number. The driver, who had very limited English proficiency, repeatedly requested my bank account details instead of addressing the missing delivery. I tried to inquire about the food's whereabouts, but he insisted on getting my banking information.

I ordered the Chick-n Tater Melt Munchies meal from Jack in the Box through the app. The meal is supposed to include the sandwich, two tacos, halfsies fries, and a drink. I requested extra ranch and taco sauce from the driver, but when I received my order, it only had the sandwich and soda. I contacted the app support to resolve the issue. This has happened two days in a row now, and I messaged them over an hour ago today.

My entire bag of food toppled over in the wind, resulting in the large iced coffee spilling all over the contents, rendering everything soggy with coffee and inedible. Rather than requesting a refund, I wished to reach out to Uber to arrange for another driver to deliver new food since I need to leave for work shortly. Unfortunately, I have been unable to find a way to speak with a customer service representative over the phone. Simply answering issues through questions or emails won't satisfy your customers. Improve your customer service, Uber. >:(

This is my second try to solve this issue. I can't place an order on the laptop app since it shows my location as Kings Cross, London. I actually reside in Glasgow. My account information shows Glasgow as my location. When using the phone app, it correctly identifies me in Glasgow. How can I change my current location from Kings Cross to Glasgow? Please refrain from sending general restaurant location information. I really need Kings Cross removed and Glasgow restored. Thank you.

On 6/15/[redacted], unauthorized charges appeared on my Uber Eats account that were not made by me. They were for deliveries to New Jersey, while I live in Alabama. I've already changed my password, received a refund from my bank, but now I'm unable to use Uber for rides due to unpaid balances linked to these fraudulent charges on that date. Could someone assist me with unlocking my account and removing these fake pending charges? Details of the suspicious transactions include orders from Touka Japanese Habachi with Order #74D74, Buffalo Wings with Order #87CB0, and Taco Bell with Order #44D97.

I recently received my order from one of your couriers in poor condition. The package was mishandled, resulting in spilled coffee that weakened the bag, causing all items to fall out. The courier did not attempt to notify me upon arrival, leaving the order unattended in the lobby. I have been unsuccessful in reaching out via phone for assistance, and I am requesting a full refund from Uber Eats due to the unsatisfactory delivery experience that did not allow me to enjoy my order.

I received my order with a problem. One drink spilled over two meals, and I was missing one meal out of the four I ordered. UberEats only refunded me £9.28. To make matters worse, I noticed I was charged twice for the same order, leaving me overdrawn and unable to pay my bills. This situation has upset and disappointed me. Best regards, N. R. Address: 11 Exeter Road, Wallasey, Merseyside, CH44 1DR Email: [redacted]

After waiting for over two hours for my food, I encountered difficulties getting assistance from the app's support team. Despite ordering at 7:20pm, my food was not close to being ready by 8:30pm. When I reached out to my driver, I learned that Popeyes had refused to fulfill my order, leading to its cancellation. Unfortunately, when I contacted Uber Eats support, the team members I spoke to were not proficient in English and seemed unsure on how to help me with this straightforward issue. I am highly frustrated and seeking to connect with a well-trained and articulate team member who can effectively address and resolve this matter. Thank you.

Hello, my name is Valerija. I ordered Uber Eats for my friend last night and paid with my card. I was working a night shift and wasn't home during the delivery. Unfortunately, my friend informed me that the driver took an extra £17 from her.I'm upset as my friend, who is a foreigner and not fluent in English, ended up paying more without realizing. Moreover, the driver even asked her for a cigarette, which is unacceptable. Instead of paying £17, she paid £34 for the order. I'm appalled by this behavior and demand a refund on my card. You can reach me via email or phone at [redacted].

I placed an order for a meal around 4:30, with an estimated time of arrival between 5:00 and 5:20. However, by 5:50, the food had not arrived. After calling the restaurant, I was informed there would be an additional wait of at least another half hour. I'm disappointed with the two-hour wait time and lack of apology from the restaurant when I called. It's frustrating as I would have reconsidered ordering if I knew about the significant delay. The issue remains unresolved, and I feel like my £15 off voucher was wasted due to the extended wait.

On Thursday, December [redacted], I made a purchase on the Uber Eats app for Little Caesars around 7:20 pm. Unfortunately, I encountered several problems with my order. Firstly, it took more than 2 hours for the delivery to arrive. When my order finally came, the food was cold, the pizza was uncut, the crust was undercooked, the appearance was messy, and to top it off, I found a hairball under one of the pizzas. I spent approximately $57 on this disappointing order that ended up in the trash. Little Caesars directed me to contact Uber regarding the issue. I am hoping for a full reimbursement for this order as it was entirely unsatisfactory. If you need to reach me, please do so at [redacted] or via email at [redacted] Thank you and have a pleasant day.