Turkish Airlines Customer Service Issues

I purchased two tickets from Conakry to Istanbul for a total of [redacted].60 USD, but I used my Guinean card in local currency (Guinea francs) for the payment. My card was charged 19,[redacted],[redacted] GNF, equivalent to [redacted] USD. My booking reference is SQBSZX. I am seeking clarification as I intended to use the remaining amount for booking a hotel. I am quite disappointed and dissatisfied with this discrepancy. Your prompt response would be greatly appreciated. Thank you, Tercia M.

Hello, I'm Jacek Danilczuk. I recently purchased tickets for Turkish Airlines flights on the 9th of December, TK93 from JED to Istanbul, and on the 10th of December, flight TK686 from Istanbul to Djibouti. After completing the transaction, I noticed a small error in my name. There is an extra "l" at the end of my last name on the reservation, showing as Jacek Danilczukl instead of Jacek Danilczuk. How can I correct this mistake?

Good morning, I am Naeem Nasser from Bahrain, currently working in Rome, Italy. Recently, I purchased a ticket for my wife, Badreya Yusuf, to visit me in Rome. Unfortunately, she had an accident in Bahrain and is unable to travel, resulting in her ticket remaining unused. I am seeking information on transferring her ticket to my name so I can travel from Rome to Bahrain instead. I am prepared to cover any associated penalties and fees for this change. Please advise on the necessary steps to facilitate this ticket transfer. Ticket Details: Reservation Code: IPQQDD Airline Reservation Code: UB56IY (TK) eTicket Number: [redacted][redacted] Passenger Name: Badreya Yusuf

My name is Shpetim Gjocaj from Tropoje, Albania, currently living in Pennsylvania, United States. I arrived in Albania on November 25 from JFK Airport in New York with Turkish Airlines, but one of my suitcases has not arrived yet. It went missing at Istanbul Airport in Turkey over 10 days ago. The suitcase is old-fashioned with a black iron handle containing two pairs of black shoes, a brown half-blue coat, a Tylenol headache. The blood measuring apparatus edibetan, a square piece of paper, a wire rattan, a black sweatshirt, personal items in a black box with a zipper including a shaving machine shaped like a cigar, Asho ax body spray, cream, eyeliner, Aveeno, and some clothes. To contact me, reach me on Viber or WhatsApp at [redacted] or call me directly at +[redacted]79.

Hello, I am seeking to modify my flight itinerary for the trip back from Islamabad to Vancouver with layovers at Istanbul Int'l Airport and Montreal Int'l Airport. This adjustment pertains to my return journey following my previous travel from Vancouver to Karachi on December 3, [redacted]. My flight details include Turkish Airlines flight [redacted] from Islamabad to Istanbul, Turkish Airlines flight 35 from Istanbul to Montreal, and Air Canada flight [redacted] from Montreal to Vancouver. The departure time from Islamabad is scheduled for December 24, [redacted], at 6:35 a.m. local time. I am contemplating changing my departure date from December 24 to December 22. I am inquiring about the feasibility of this change and the corresponding fare difference, as well as any additional costs involved. Thank you for your assistance.

I purchased a ticket from Zanzibar to Cagliari through Turkish Airlines with flight numbers TK567 and TK1863 on December 21, [redacted]. I made the purchase via eDreams and have an eDreams booking reference of [redacted] and an airline booking reference of ECQDZC. These references do not seem to be valid with Turkish Airlines. I need confirmation from Turkish Airlines that my details are in their system and that I will not encounter any issues with boarding passes so I can board the flight smoothly. Kindly provide guidance on when and how I can obtain my boarding pass.

I have booked flights for my husband and myself to Singapore and return on February 20, [redacted]. Turkish Airlines offers free standard seat selection for international Economy Class flights from [redacted] days before the flight until check-in. I have attempted to select seats, but the page displays an exclamation mark and states 'flights to be checked', with only 'cancel flight' or 'change flight' options available. I acknowledge there have been changes to the flight times, but I am willing to proceed. How can I advance from this page to select our seats?

Hello, I am traveling with my family of five and we are looking to book a flight from Manchester to Abuja. Unfortunately, your website is showing that all seats are taken. If by any chance there are available seats between the 21st and 22nd of this month, returning between the 8th and 10th of January [redacted], please reach out to me at [redacted]9. The current ticket prices are too high for us to afford. Thank you for your understanding and assistance. Donald

I made a booking with Turkish Airlines through Opodo online. Booking reference: MQEWRI. On January 21st at 18:00, I have a flight from Cape Town to Istanbul on TK45, with a connecting flight to LGW on TK [redacted]. I canceled the booking through Opodo because I mistakenly used my SA ID number instead of my SA Passport number. Opodo processed the cancellation, which is fine. However, Turkish Airlines has already deducted R6993.82 from my account, and I still wish to proceed with the booking. I kindly request Turkish Airlines to confirm my reservation for the mentioned flights. Thank you in advance. Lesley C.

Hello! I have a flight on the 14th of December with booking reference TZDS2T under the name Domante Bernotaite. The departure time for one of my return flights has been changed by only 5 minutes. However, when I attempt to confirm the flight, the system indicates there isn't enough time for the transfer and prompts me to choose an alternative flight. I'm unsure how to proceed in this situation. Would it be acceptable to leave the flight unconfirmed?

I recently received notice that the departure time of one of my flights has been modified, and I need to confirm whether I accept, change, or cancel the flight. I would like to accept the new time; however, there seems to be an error with the duration stated on my ticket. It states that the flight from Istanbul to Budapest should take 2 hours, but then it shows that the flight will occur from 19:10 to 19:15 on the same day. This conflicting information is confusing as a 5-minute flight doesn't seem possible.

Hello, I have a couple of issues I need help with: 1) I'm having trouble booking a seat. I only want a standard seat, not one near the emergency exit or with extra legroom for games. The system is only allowing me to select the special seats. Can I only choose a standard seat during check-in? 2) According to your website, my ticket includes the allowance for two checked bags of 23 kg each and one carry-on bag of 8 kg. Is this accurate or a mistake? It seems like a lot of luggage to bring. I'll be traveling from Italy to Japan in economy class. I want to be sure about the baggage allowance before I arrive at the airport with three bags. Thank you for your assistance.

Hello, I have a flight reservation for tomorrow with the following itinerary: San Jose, Costa Rica to Panama City on TK9603 Panama City to Istanbul on TK801 Istanbul to Paris on TK1833 I have not received any email notifications, so I visited the SJO airport website to track the flight. Unfortunately, I couldn't find the flight listed. Although there is a flight from SJO to Panama City with another airline. When I tried to check on the Turkish Airlines website, I only found options to start a new reservation and was unable to verify my existing flights. I attempted to contact them via their video center, but the representative did not speak English. Additionally, I am unable to call them as I am currently in a foreign country. Can anyone advise me on how to reach Turkish Airlines or verify my flight details?

Hello, I am in the process of booking a flight from Nevsehir (Kapadokya) to Santorini Island on March 6th. The flight has two layovers, each of 2 hours. I am uncertain if my checked baggage will be automatically transferred between the transfers or if I have to handle the transfer myself, considering it is a domestic and international flight connection. The booking details do not provide any information regarding this matter. Can someone please confirm this for me? Additionally, I have only one name on my passport. I am unsure if I should put this name in the given name or last name column while booking the ticket. Your assistance is appreciated. Thank you.

I have detailed the issue already! Why must I repeat it? I have around [redacted] expiring miles from the Miles & Smiles program with Turkish Airlines. I am attempting to make a purchase on their website's shop page to utilize these expiring miles, but upon reaching the final shopping cart page, it shows 'cart is empty.' I require their help! The provided phone number directs me through unhelpful options, leading to frustration. Any assistance you can provide would be greatly appreciated. Thank you.

Due to a serious health issue, passenger AHO KÄESEL is unable to travel on the flight scheduled for the 6th of January [redacted] from Tallinn, Estonia to Ho Chi Minh, Vietnam. Our flight agent informed us that if we obtain written confirmation from Turkish Airlines that a passenger change is possible, they will proceed with the change. Can you kindly verify this for us? Our agent is MyTrip, and the reference number is PMOWG7. The original itinerary includes departure from Tallinn on the 6th of January [redacted], a layover in Istanbul, and departure from Istanbul to Ho Chi Minh on the 7th of January [redacted].

I made flight reservations for my husband and myself through your airline via Opodo with booking reference [redacted]. Opodo provided me with an airline reference of TREPPH, but when I attempt to use either reference online, I am informed that they are invalid. Unfortunately, I cannot select seats as my family members, who booked through a different company, have already secured theirs. Our names are Susan D. Emmett and Stephen B. Emmett, and we are flying to Istanbul on 29/12/19 on TK1980 and returning on 1/1/20 on TK1983. We would appreciate being seated close to Mrs. Christine Skone and Mr. Lee Bryan. Kindly reach me at [redacted]1 urgently, as I am anxious that there may be an issue with the booking, jeopardizing our attendance at a wedding. Thank you.

I am trying to confirm whether my wife, C.N., boarded her flight from Nigeria to Phoenix on 12/11. She was scheduled to arrive, but I have not heard from her since. Can anyone assist in verifying if she was on the plane to Phoenix or if she is still in Istanbul? Thank you for any help in locating her.

To whom it may concern, I am writing to you regarding a recent experience I had with Turkish Airlines on Tuesday, December 17, [redacted]. I had a flight with a connection from Paris to Istanbul (TK1830) and then from Istanbul to Montreal (TK35) with a friend. Upon arrival at Paris CDG airport and attempting to check in, I was asked for my Electronic Travel Authorization. While my friend, traveling with a tourist visa to Canada, had no issues, I, with a Working Holiday visa, encountered a problem. I presented the document containing both my visa and travel authorization, which the airline staff deemed insufficient. Despite explaining that the authorization was automatically linked to my visa on the same document, they refused to let me board the plane. Subsequently, I missed my scheduled flight and had to book another one with a different company to reach Canada on the same day, which was a much smoother process. I believe I am entitled to a full refund for my Turkish Airlines flight, as their refusal was unjustified and led to additional expenses for me. Sincerely, Quentin M.

I have encountered extreme frustration while attempting to address a damaged bag matter. The reference number for this issue is DDP MEDTK15968. During check-in at Miami airport, my bag was carelessly tossed onto the belt by airline staff, resulting in broken wheels. Despite reporting the incident to a supervisor and filing a claim upon arrival at my destination in Medinah, no progress has been made. Subsequent attempts to address the situation both online and upon return to Miami have also been ineffective. This experience has been highly disappointing coming from a reputable airline like yours. As a frequent Turkish Airlines passenger, I hold your customer service to a much higher standard than what has been demonstrated in this case.