Tumblr Customer Service Issues

I recently reset my phone and forgot about the two-factor authentication through Google Authenticator. Unfortunately, I can't find my backup codes, making it impossible to complete the authentication. I reached out to Tumblr support and they advised me to log in to deactivate the two-factor, which I can't do without the codes. I contacted them a few days ago, but since then, I've only received a generic response with a link to a help article that doesn't provide any solution beyond what I already know. Even their own instructions suggest contacting support if you can't authenticate, which is my current situation. Despite being able to prove my ownership of the account, they haven't offered any alternative methods to regain access to my account.

After logging out of my Tumblr account, I tried to log back in on the mobile app but it's asking for an authentication code. I didn't receive a text and no longer have Google Authenticator. I recently reset my iPhone 6s but didn't encounter this issue then. I'm desperate to regain access to my account with [redacted] followers and [redacted] following. I understand the importance of providing security but I need urgent help to log in. Thanks.

I received the following email regarding my Tumblr account. Initially, my blog, tinabrittonhnd1bphoto, was flagged for adult content. After I appealed, a second email confirmed the mistake in classifying the content. As a student at City of Glasgow College, the content on my blog is related to my student work. I would appreciate assistance in reinstating my account. Thank you.

I received the following email about my blog, which was flagged as adult content on Tumblr. I appeal the classification, and after a review, my post has been restored. The blog is a student work project from City of Glasgow College. I need help reinstating my account. Thank you.

Hello, I wanted to address that my account, "incorrect-deruntergang," was terminated due to allegations of "inciting violence and hatred." However, my blog simply shared humorous quotes related to a movie parody for the YouTube and Tumblr fandom. There was no intention to promote violence or hatred. I would appreciate it if you could review my blog content, which consists solely of light-hearted quotes without any hate speech. I have reached out via email multiple times without a response. I kindly request your assistance in reactivating my blog. Thank you.

I have been using an account for years now but unfortunately, due to memory issues after my recent brain surgery, I can't recall my email or password. The username linked to the account is curr89.tumblr.com, which I set up in [redacted]. The title displayed on the page is "this machine kills fascists". To verify my ownership, I can share my Facebook profile, where you will find numerous photos of me. My name is Thomas N Tuttle, and I previously used the last name "Daugherty". I am a poet with a collection of poems on that account dating back to its creation. I fear losing access to my account and would appreciate any assistance in recovering it. Feel free to reach out for further details. Thank you. Cheers, -T.N. Tuttle

Hello! As a recovering addict, I used to be active on Tumblr. During the difficult times at the end of my addiction, I became paranoid and changed the information for my emails and accounts. Consequently, I am unable to access these old accounts to delete them. I would greatly appreciate it if someone could reach out to me to assist in deleting my old accounts and regaining access to my main one. If you could contact me at [redacted] or email me at [redacted], it would be very helpful. I have had the account for years and can provide detailed information, like past interactions and messages, even though I can't recall the email or password. Please get in touch!

Hello, I recently returned to Tumblr to share my posts after a while, only to find my account flagged for suspicious activity or a possible hack. The system prompted me to reset my password, but the email associated with my account is outdated and no longer in use, rendering the password reset email undeliverable. I am eager to regain access to my account and can provide any necessary details to verify my identity. Additionally, I would like to update the email linked to my account to my current Gmail address for easier access. Your help in resolving this matter is greatly appreciated. Thank you, Meshells

On November 7th, my Tumblr account (edorazzi.tumblr.com) was hacked by a spam bot. Even though I regained control of my blog after speaking with the Tumblr Support team, it was unexpectedly terminated the next night. I suspect it was an automated action due to the suspicious activity on my compromised account. Despite submitting multiple support tickets and following up on my open help request about the hack, I have not received any response from Tumblr's helpdesk. This lack of communication is concerning as my Tumblr blog is crucial for my networking activities. If I don't hear back soon, I will have to call their helpline on Monday, November 11th, which may incur costs since I am based in the United Kingdom. I hope to resolve this issue promptly.

Hello, I am seeking help to understand why my Tumblr account was terminated. I had issues recently when inappropriate content kept appearing on my blog, prompting an anonymous message suggesting I had been hacked. I promptly removed the content, changed my password multiple times, enabled two-factor authentication, and reinstalled the app. Despite these efforts, I woke up to find my account terminated. My content always followed guidelines, and I am baffled by this situation. I suspect my account was compromised, so I kindly ask for a review and restoration of my account. Thank you for your assistance. Sincerely, Kags09.

Last Friday, upon opening the Tumblr app, I noticed unwanted (pornbot) ads on my blog that I couldn't remove. After refreshing, I was prompted to change my password due to suspicious activity. However, I never received the email to reset it. Despite reporting the issue to Tumblr multiple times, I only received generic responses stating they are investigating. When attempting to log in, I'm automatically signed out and the email with the "magic link" to reset my password never arrives, even though I've verified my email on file. I am seeking assistance to regain access to my account.

I am extremely frustrated and upset. I have reported a blog called kennysblog3 multiple times, but it is still active. The blog engages in harassment towards minors and transgender individuals. Despite reaching out to Tumblr, I have not received any assistance or response. I feel unsafe, and many others feel the same way. I have gathered evidence including screenshots of the harmful content on the blog. It is unacceptable that our concerns are being ignored, and the staff has not taken any action. The Tumblr website itself is also glitchy and unresponsive. Even when I explained my situation through email, I was still disregarded. This lack of support is impacting not just me but the entire transgender community. Tumblr needs to address these issues promptly.

On the 29th of November [redacted], I attempted to access my account under the username @catilinas. However, instead of being directed to the dashboard, I was greeted with a message stating that my account had been terminated. I promptly submitted a support request, but unfortunately, did not receive any acknowledgment of its receipt. Subsequently, on the 30th of November [redacted], I reached out to support via email. I did receive confirmation that my email was received, but as of now, I have yet to receive a response.

I am very sad because my blog, blogging-at-your-funeral, has disappeared with a "account canceled" message. Without any prior notice, neither an email from @STAFF nor @SUPPORT Tumblr support. I started using Tumblr in [redacted] and had almost 33,[redacted] followers. I was so concerned about losing my account that when Tumblr updated its rules last year, I spent weeks reviewing my 7-year content, requesting a review of items flagged incorrectly, and deleting potentially sensitive content. My blog was compliant. Days before my account was suspended, I received hateful anonymous messages. Could this be related? Maybe this person, who wanted to hurt me, searched for a reason to report my blog? PLEASE, REVIEW WHAT HAPPENED WITH MY BLOG, TELL ME IF SOMETHING WAS WRONG, AND WE CAN FIX IT TOGETHER. DELETE WHATEVER IS NECESSARY, BUT I NEED MY BLOG BACK WITH ME. Thank you for reading, I love Tumblr, I enjoy it more than any other social network. Thank you for taking the time to read, and I eagerly await your assistance. ♥ blogging-at-your-funeral.tumblr.com (7 years)

My blog, "blogging-at-your-funeral," has been deactivated. I was concerned about losing it due to the recent updates on Tumblr's rules. I spent weeks going over all my 7-year-old content to address flagged errors and remove sensitive material. My blog was compliant with the guidelines. Just before it got suspended, I started receiving hateful anonymous messages. Could this have triggered the suspension? Perhaps someone intentionally targeted me and reported my blog. Please review the situation with my blog, identify any issues, and let me know how we can fix this together. I would appreciate it if you could restore my blog while ensuring any necessary deletions are made. Thank you for your attention, I cherish using Tumblr more than any other social platform. I appreciate your assistance. blogging-at-your-funeral.tumblr.com (7 years old)

In [redacted], I was prompted by Tumblr to reset my password through my deactivated AOL email, which I couldn't access. As a result, I lost access to my Tumblr account. Now, I need assistance either resetting the password with my active email to privatize the blog or deleting it. Despite my efforts to provide all necessary details, including the defunct email address, the blog URL, IP address, and even offering to provide a current photo with a note for verification, Tumblr only offers to delete the blog instead of resetting the password. I find this frustrating and illogical. Each time I reach out to them, they request the same information then stop responding, leaving me in limbo. I am eager to remove this account from the internet, but Tumblr's lack of support is disheartening.

On Thursday during my lunch break, I encountered a problem with my Tumblr account. When I tried to check my Messages, they were nowhere to be found on my browser. I initially attempted to log out, reset my password, and uninstall the app, but the issue persisted. Subsequently, more problems arose, including my posts being invisible to followers, the inability to send direct messages, and being untaggable by username. I am hoping for a solution that does not involve deactivating my account. Thank you for your time and have a great and blessed day.

Twenty-six days ago, my blog was incorrectly labeled as explicit on Tumblr. I promptly reached out to them once I discovered the issue. Unfortunately, I only found out about the ban when a friend attempted to visit my blog, as Tumblr did not notify me. Despite my efforts to contact them through the "marked as explicit" form, the support email, and even Instagram, I have not received any response in all this time. The lack of communication from Tumblr is extremely frustrating and unprofessional. I just wish they would provide me with an explanation for the explicit marking and the steps needed to resolve it. It's disheartening to feel ignored and overlooked in this situation.

Hello. I am experiencing difficulty viewing my messages either through the app or online. I attempted to send a message via a blog by selecting the "send message" option, but I am unable to send it upon typing. The messaging section is not visible on the app; only recent activity is displayed. On the online platform, I can merely see the highlighted message bubble with no access. Additionally, friends on Tumblr are unable to locate me in their messaging options. It appears that others are facing this issue as well. Despite reinstalling the app, the problem persists.

On November 14, [redacted], around 4:30 PM, my Tumblr account, @lesbianalanresnick, was suspended due to URL hoarding. I was instructed to release the unused URLs to regain access to my account. I have released all the unused URLs, keeping only my main blog linked to my account. Despite complying on the same day as the suspension, I have not received any response from Tumblr after sending 6 or 7 emails since November 14. It has been nearly a month now, and I am unable to contact friends and people I care about on the platform. I urge Tumblr to respond to my emails and reinstate my account, as I have followed all their instructions. Thank you for your assistance.