Tumblr Customer Service Issues

Hello, I have been using the Tumblr Labs feature since I signed up. I really enjoy the new Tumblr Labs, but I disabled it because it replaces certain words with emojis. While this is fun, I didn't want any misunderstandings. Since people can interpret things differently, someone might have understood something other than what I meant. I wanted to change the emojis back to the original text, but there doesn't seem to be an option for that. I disabled Labs so my message reflects my true intention. It's unfortunate because I think the new Labs feature is great, and I would like to see more of it. I am suggesting a change where users can choose when to replace a word with an emoji/emoticon. I am excited about the future of Labs and wish the team success in their future projects. I would appreciate your feedback on this matter. Thank you, Odessa B.

A week ago, I submitted a request for help regarding getting locked out of my Tumblr account while editing my theme. Despite knowing all my login information and providing details about my account, I am unable to access the account email, which is 8 years old. The response I received the next morning indicated that my account would be recovered, but unfortunately, this has not yet happened, and subsequent follow-ups have not yielded any assistance. I am not seeking a new password but simply want to regain access to my account. No suspicious activity occurred; I was solely editing my theme. Despite sending numerous emails and providing ample evidence of my ownership, there has been no resolution. The phone number provided only leads to voicemail. I am eager to receive assistance as previously promised in an email regarding the account recovery.

My blog was unexpectedly shut down due to unintentional explicit content involving a minor character. I understand the reason now, as it seems I accidentally reblogged hentai depicting inappropriate content. I did not realize the nature of the content and did not receive any warnings to rectify the issue. Despite reaching out multiple times via email, I have not received any response. It was a regrettable mistake, and I want to clarify that I do not condone such material. I have been vocal against pedophilia and any related content on my blog. I am seeking Tumblr's attention to explain the situation and request the reactivation of my blog. I will exercise greater caution in the future and ensure this does not happen again.

My blog was suspended because it featured explicit content depicting a minor. I now understand the reason for this action, and it was a mistake on my part. I unintentionally reblogged hentai showing a man and a minor in a sexual situation. Typically, I am very cautious about what I post. However, I did not receive a warning or a request to remove the content, and despite numerous emails I sent, I have not received a response regarding the matter. This was an accident, and I want to clarify that I am not associated with pedophilia or condone it in any form, including in illustrations. In fact, I have been vocal about my disdain for pedophilia on my blog. I am eager for Tumblr to address one of my emails and provide me with an opportunity to explain the situation so we can resolve this issue.

Hello, I have some concerns about a Tumblr user, @/innocent-iero. I am not sure if this violates any rules, but it made me feel really uncomfortable so I figured it’s better to be safe than sorry. The user messaged me out of the blue yesterday around 8 pm, and their first few messages weirded me out. Despite responding, they were very rude to my girlfriend and me (not homphobic, but insulting my girlfriend and suggesting I'd be better off with them). While I usually ignore rude people, the user's final message caught my attention - they wished harm upon my girlfriend. This made both of us very uncomfortable, prompting me to seek help. My girlfriend also received a direct message from this user asking her to die. I have screenshots of the messages if needed. Thank you for your time!

Hello! I am reaching out regarding my best friend's account issue. She has been experiencing difficulty accessing her blog due to it appearing locked or temporarily terminated without her consent. Despite agreeing to an update on the official PC site, she was forcefully logged out and subsequently unable to view her blog or side blogs. While her blog still exists on some level, she is unable to regain access or retrieve any content. I have attempted to assist her in resolving this matter as she struggles with anxiety and has not received a response from support after reaching out. She simply wishes for her blog to be reinstated to prevent losing the hard work she has dedicated to it. The username associated with the account in question is "thcyscreamed." Thank you for your attention to this matter.

I would like to report two users for harassment and one for encouraging another user to harm themselves. I don't understand why this behavior is tolerated. Some users harass others to remove tags, to the extent that the original poster ends up deleting their posts or removing the tags that these users dislike. I was informed that we can tag our posts as we see fit as long as we abide by Tumblr's guidelines, and none of the users targeted by these bullies have violated these rules. I have attempted to reach out to Tumblr through various channels, but I either receive promises of follow-up or am directed to unhelpful report forms. What is the point of these forms if there is no response? I would appreciate it if the staff could suspend these users due to their behavior and apply appropriate penalties.

I am having ongoing issues with resetting my Tumblr password. I have tried using multiple email accounts without success. I am struggling to disable the safe viewing filter. Can we begin anew in setting up my Tumblr account? How can I permanently disable safe search? I am over 50 years old and find these security measures unnecessary. The log-in prompts are not working effectively, and I am confused about the captcha requirement. I have slow internet, which may affect the process. Is there a solution for this? Tumblr claims the process is simple, but I keep encountering obstacles.

I've been struggling to recover my blog "Tremayne," which I created nine years ago. I forgot my password and after trying other solutions, it seems to have caused issues with your system. I'm currently stuck in a frustrating loop where I receive a message to reset my password, but upon following the steps and confirming I'm not a robot, I'm back to square one with the same error message. This has halted my plans to revive my old blog or even create a new one, as my email is entangled in this dilemma as well. I would appreciate any assistance in resolving this issue. Thank you.

I have been unsuccessful in reaching Tumblr support after initial contact. I am attempting to recover my account due to forgetting the password and no longer having access to the associated phone number for 2FA. However, I still have access to the original email linked to the account. Last year, Tumblr support mentioned the possibility of verifying my identity by correlating a picture of myself on my blog with another photo of me. Since I didn't have a photo on the blog at that time, I posted one after discovering my phone was still logged in. Despite reaching out multiple times for assistance, I have not received a response. I am eager to regain access to my account, especially since it includes my full name in the domain and holds thousands of "likes" that I would like to revisit.

I have received two messages from individuals claiming to be Mary Rose, representing a new publishing company. They are requesting help to share a Google Form submission link with my followers to discover new writers. The submission form asks for complete pieces of writing. Due to concerns about potential fraudulent publishers, I suspect this may be a scam. I have saved screenshots of the messages for reference. I am hesitant to expose writers on tumblr to potential scams. The accounts associated with these messages are "omniversepress" and "highwaymanentertainment."

Hello! I'm Al and I'm trying to find out the date I signed up for my Tumblr account @raym0717. I couldn't locate the sign-up date in my account settings. Can you help me discover when I created the account and how long I've been on Tumblr? You can contact me via email at [redacted] I'll be available to discuss this Monday, November 19, through Friday, November 23; please note that November 22nd is Thanksgiving Day. I would appreciate it if you could verify the account creation date and share it with me. You can also reach me at [redacted] for further questions. Thank you!

I recently experienced an issue with my Tumblr account being deleted during a purge. Unfortunately, I am unable to access the email address linked to the account for verification. I can provide screenshots from my mobile app where I am still logged in to prove ownership. This situation is causing me severe anxiety, and I am reaching out for assistance in restoring my blog. Blog URL: snapcracklebang.tumblr.com

Hello, I am having an issue with my blog on Tumblr. When attempting to log in with my email, I receive a message stating that my email does not match any Tumblr account. The most recent posts on the blog are not mine; they appear to be explicit images of girls, which is very concerning. It seems like someone has accessed my account, changed the email, and now I cannot log in. I have not received any alerts or notifications from Tumblr regarding these changes. The customer service in Italy has been unhelpful, and the international support has also not been able to assist me. I find it distressing that my profile picture is still visible next to these inappropriate posts. If I cannot regain control of my blog, I would like it to be closed and removed to prevent any further misuse. The situation has been ongoing for 15 days, and I am unsure of where else to seek help. Any assistance would be greatly appreciated. Thank you.

URGENT HELP NEEDED! Hello, I recently sent an email regarding request #[redacted]. Unfortunately, I have not received a response from the person I was in contact with regarding my urgent request. I no longer have access to my very old account, the-kristelle-chant-blog. A friend recently discovered it, causing some issues at work. The blog contains references to drug use and sex, which is damaging to my reputation. It's distressing that after almost 7 years, this has resurfaced, leaving me feeling extremely upset and anxious. I urgently need the account deleted. I urge you to check the request number provided for the response from staff. Regrettably, they have ceased communication. Your assistance in removing the account would be greatly appreciated.

I've lost access to my linked mobile number, so I can't receive the 2-factor authentication texts for logging in. I attempted the magic link but didn't receive the email. I changed my email and tried the magic link again, this time receiving it. Unfortunately, my account has been reset, and it's as if I have a new account. Now, I'm still unable to log in because the 2-factor authentication is causing me to be locked out of the account.

I was surprised when my account got terminated on November 20th. I have attempted to reach out to the support team several times using the support form, but I only received automated replies that didn't address my issue (I kept receiving responses related to reported posts instead of my terminated account, despite selecting "terminated account"). I am hoping to have my account reinstated or at least receive clarification on why it was deactivated.

I encountered an issue while working on my Tumblr blog. I was unexpectedly logged out, and upon trying to log back in, I received a message stating that my blog was terminated. Despite having no previous warnings or strikes against my blog, I have sent multiple emails and attempted to call their support number daily without success. The recorded message simply states that Tumblr is unavailable without connecting me to anyone. My blog handle is eightholyterrors.tumblr.com, and I am perplexed as to why it was terminated without any explanation. I kindly request assistance with restoring my blog, as I feel ignored in this matter.

Whenever I try to access a Tumblr link, I keep getting redirected to a page prompting me to reset my password or contact Tumblr support. The message on the page says there has been suspicious activity on my account and that I need to reset my password for security reasons. Despite following the instructions, I am still unable to use my account after several months.

I am unable to access my account as the website repeatedly shows a security message stating suspicious activity. The notification mentions that for safety reasons, when accounts are suspected of being compromised, users must reset their password. I have attempted to resolve this issue by resetting my password, using different browsers, and clearing my browsing history without success.