The following are issues that customers reported to GetHuman about Tumblr customer service, archive #11. It includes a selection of 20 issue(s) reported October 14, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello,
I am requesting evidence regarding the termination of my blog for hate speech allegations. Could you provide me with the necessary information, including the blog of the user who reported me, please? I question the fairness of the report as I believe I was simply sharing my views. Should I have crossed a line inadvertently, I apologize, but I don't believe it justifies the removal of my entire blog.
In terms of regulations, I urge you to address the prevalence of pornography on the platform. Numerous blogs host explicit content nowadays, which I find unsuitable for your audience, particularly minors.
I am not asking for an immediate retraction of the ban against me. I acknowledge the possibility of my error. However, blogs featuring explicit content should not have a place here. The impact of words can be significant. I've experienced it myself. Yet, visual content often conveys messages more vividly. We tend to react more strongly to visuals, as seen in horror movies compared to written content describing violence. This disparity may stem from how we process visuals from a young age while developing the ability to read later on. Furthermore, the brain handles images differently, storing visual and verbal information separately.
If I am expected to refrain from discussing political topics, I will comply. I am uncertain if I will be granted another opportunity. I apologize if that is not permissible.
Yours sincerely,
LN Weber
Reported by GetHuman5365544 on Wednesday, October 14, 2020 12:28 PM
Hello,
I would like to request evidence regarding the termination of my blog (lw97tumbl) due to hate speech. Can you provide me with the specific blog of the user who reported me, if feasible? I question the fairness of this report, as I believe I was simply expressing my viewpoint. While I am sorry if I overstepped any boundaries, I don't believe it justifies the removal of my entire blog.
Regarding regulations, I urge you to address the presence of pornography on the platform. Sadly, numerous blogs contain explicit material, which may not be suitable for your audience, whether underage or not.
I am not asking for an immediate reinstatement, as I acknowledge my fallibility. However, I believe that pornographic content should not be tolerated on this site. Words have impact, but visuals are often more powerful. Images can be more impactful and memorable than text, affecting us differently.
If I must refrain from political discussions, I will comply. I am uncertain if I am eligible for another chance, but I apologize if I'm not.
Sincerely,
LN Weber
Reported by GetHuman5365544 on Wednesday, October 14, 2020 12:35 PM
Hello, **I would like to request evidence for the termination of my blog (lw97tumbl) on grounds of hate speech. Could you please provide me with this information? Additionally, I am curious if the blog of the user who reported me is also being reviewed for any violations. I believe I was simply expressing my opinion and am unsure if the report was justified. I am willing to apologize if necessary, but I don't think it warrants shutting down my entire blog.** Regarding the rules, I hope that there are measures in place to address pornography on the platform. Unfortunately, many blogs nowadays feature nudity and explicit content, which I believe is not suitable for your audience, including underage individuals. I am not suggesting immediate reinstatement of my blog, as I understand the need for accountability. However, blogs featuring sexual content should not be allowed on this site.**It's important to acknowledge that words can indeed be hurtful, but visuals can have an even stronger impact. I have personally experienced this. People are often more affected by visual stimuli like horror movies than by written content mentioning sensitive topics. This could be due to our innate ability to comprehend visuals easier than text, and our tendency to remember images more vividly.**If it's preferred that I refrain from discussing political matters, I am willing to comply. I am uncertain if I will be given another opportunity, but if not, I apologize in advance.
Reported by GetHuman5365544 on Saturday, October 24, 2020 8:56 PM
Hello, I am seeking clarification on how I transitioned from trending on this website to being selected for Tumblr's radar to having my account terminated. I was celebrating this achievement and shared it on my other social media platforms. However, it seems someone took issue with this and began reporting my posts, resulting in the immediate termination of my account without a valid reason. I diligently credited all the posts I shared, and for those where I wasn't certain of the source, I included a disclaimer for assistance in identifying it. This information remains on my blog, and I can provide all necessary evidence once you respond. It is disheartening to see an account I dedicated years to building, where I have connections with friends and acquaintances, taken down due to what appears to be a personal agenda rather than rule violations. While I understand the seriousness of a termination, it is important to acknowledge the numerous posts that were correctly credited and sourced, rather than penalizing me for one post from years ago lacking credits, despite the presence of a disclaimer. I have always ensured proper credit when alerted by individuals, and I can verify this as well. I appreciate your attention to this matter and urge you to consider the human factor in this situation. While I may have overlooked crediting some posts, I consistently rectified this when notified. I look forward to your response, and I will be more vigilant in the future. Thank you for your time and understanding.
Reported by GetHuman-wahbimr on Saturday, October 31, 2020 11:10 PM
My blogs were terminated, one recently and one back in August. The first one, myopiawasherfault.tumblr.com, was terminated 3-5 days ago. The second, [redacted]23.tumblr.com, was terminated in August. Both terminations were due to reports on my posts, even though tumblr mistakenly labeled them as explicit. I have reached out to tumblr support multiple times since the terminations. These blogs were not just a hobby but contained important information and memories for me, and I also lost connections with people I met on tumblr. I am desperate to have at least one of them back. I feel unfairly treated as I never intended to violate any rules or upset anyone. Please consider reinstating my blogs as soon as possible.
Reported by GetHuman5490638 on Tuesday, November 24, 2020 5:47 PM
Hello,
I am reaching out via email regarding an issue with my Tumblr account that arose three days ago. I suddenly received numerous notifications stating some of my posts were flagged, even though they did not violate any Tumblr policies. My account is now entirely flagged, despite having requested reviews that confirmed my posts were appropriate. The flagged posts are still inaccessible in my settings, and my account remains flagged. Despite attempts to delete the posts, my account status has not changed. I have been a Tumblr user for years without facing this problem and would like to have my account restored to normal. I kindly request a review of my blog to resolve this issue. Thank you in advance.
Best,
J.
Account: find-me-in-the-immensity
Email: [redacted]
Reported by GetHuman-findmei on Wednesday, December 2, 2020 12:56 PM
Hello,
I am reaching out via email regarding a significant issue with my Tumblr account. A few days ago, an overwhelming amount of notifications flooded in indicating that some of my posts were flagged. I want to clarify that none of these posts violated Tumblr's policies. The main concern is that my entire account is now marked as flagged. Despite requesting a review of the flagged posts and receiving approval, they remain blocked in the settings under the flagged posts section. My account continues to be flagged even after attempting to delete some of the posts. I am eager to have my account reinstated to its original state. I have been on Tumblr for many years without encountering such an issue. I kindly request a thorough review of my blog and appropriate action. Thank you in advance.
Best,
Jérémie
Account name: find-me-in-the-immensity
Reported by GetHuman-findmei on Wednesday, December 2, 2020 12:59 PM
Please review the attached photos. I did not set an AUTH CODE while logging into my starora.tumblr.com account linked to this email address. Please ensure careful communication in your response. My request is to grant me access to my Tumblr account to set up my AUTH CODE. Once this issue is resolved, I assure you I will not cause any further inconvenience. Thank you for your attention to this matter.
Reported by GetHuman5640513 on Sunday, January 10, 2021 5:47 PM
My account name is limerencia-occult. I started writing on Tumblr when I was about 1-2 years old. Eventually, I grew my audience by joining group blogs, which helped people discover my writing. However, about a year ago, I decided to take a break from writing due to a lack of inspiration. Unfortunately, during this time, I accidentally left my blog while leaving the group blogs I was a part of. Since I had two-step authentication enabled and had recently changed my phone number, I couldn't retrieve the necessary code to access my account, despite knowing my password and email. I would appreciate help in regaining access to my account without needing the code for login, as I still remember my email and password. Thank you for any assistance you can provide.
Reported by GetHuman5698669 on Thursday, January 28, 2021 3:40 AM
Dear Tumblr Support,
I am reaching out regarding an issue with my side blog (spicyartinsp). On 18 January [redacted], while attempting to update my tags using a 3rd party desktop web tool named TagReplacer by cubeghost, I encountered an error with the tool. Following a page refresh, both on the third-party tool and Tumblr's desktop site, I found myself unexpectedly logged out. Upon logging back in, I was greeted with an 'Account Terminated' notice without any prior warning or explanation.
I would greatly appreciate clarification on the reason behind the termination of my account. If it relates to my usage of TagReplacer, I sincerely apologize and assure you that I will refrain from using such tools in the future. I value my presence on Tumblr, particularly for sharing my artwork and comics within the community.
My main blog is cutabello.
Thank you for your assistance.
Best regards,
Chelsea
Reported by GetHuman-cooliii on Wednesday, February 3, 2021 12:41 PM
Hello,
I hope this message reaches you well. I am seeking an update on an appeal for my main blog, @assgod, which has been flagged as explicit. I have removed all questionable content as it was not my intent to violate any guidelines. I have been an active member of Tumblr for a long time and value the platform for its community and creativity.
I have formally appealed the restriction on @assgod but have not received a response in 10 days. When trying to review the appeal for @assgod, I am receiving emails related to my secondary blog, @christopherdigrazia, causing confusion. I want to ensure that only @assgod is being reviewed as requested.
I am eager to comply with the current regulations to fully enjoy my Tumblr experience. Any assistance or update regarding my appeal would be greatly appreciated.
Thank you,
Chris
Reported by GetHuman-chrisdig on Saturday, February 20, 2021 5:50 PM
I have been locked out of my Tumblr account for over a year because I used the Duo app for authentication, not SMS. With a new phone, I can't reconnect to Duo and get the codes. I'm stuck without any way to access my account to make changes. Even Tumblr support was not useful, stating I need a backup code to regain access, but I can't log in to get one. I'm in a difficult situation since my primary Gmail is linked to the account, making it hard to create a new Tumblr with a new email. Any assistance would be greatly appreciated.
Reported by GetHuman5902038 on Monday, March 29, 2021 10:58 PM
Hello, I believe my blog, "thaflowstate," was mistakenly suspended recently despite being popular. I have always adhered to the guidelines, using it to spread positivity and aesthetics. Even when a past issue arose in June [redacted] regarding crediting original sources due to a misunderstanding, it was resolved promptly. After discovering suspicious activity indicating my account was hacked during the suspension, I received emails notifying me of unauthorized changes, leading me to suspect foul play in my suspension. As I continue to receive notifications from Tumblr related to my blog, it seems more like a suspension than a permanent ban, especially since I was featured on Tumblr radar manually. I aim to have my account restored to reconnect with my audience and friends. Your prompt assistance in resolving this matter and ensuring the security of my blog would be greatly appreciated. Thank you.
Reported by GetHuman-wahbimr on Saturday, May 8, 2021 12:05 AM
A few weeks ago, my account faced a technical issue where it repeatedly displayed an error message about "internet weirdness." Despite trying to resolve it by logging out and reinstalling the app, the problem persisted.
I reached out to support for help but received no response. Eventually, my account briefly started working again, only to be terminated a few days later.
Even though I sent a second support request, I never received a reply despite getting a confirmation email for it.
I have been a Tumblr user for 5 years and have never posted anything original, only sharing existing content. Any flagged posts are promptly removed.
The sudden termination without warning and lack of response to my inquiries is both unprofessional and disappointing.
Reported by GetHuman-utr on Saturday, June 19, 2021 4:56 PM
==HOW CAN I DETERMINE THE CAUSE? How many likes, reblogs, and comments are acceptable? Why is there no CAPTCHA - the account is blocked instantly without warning? This deters advertisers.
==КАК УЗНАТЬ ПРИЧИНУ? Сколько разрешено ставить лайков, делать реблогов и писать комментариев? Почему нет CAPTCHA - аккаунт моментально блокируется без предупреждения? Это отпугивает рекламодателей.
==How do I check the duration of the account block? For a month? Half a year, a year, or indefinitely?
==КАК УЗНАТЬ, НА СКОЛЬКО ВРЕМЕНИ ЗАБЛОКИРОВАН АККАУНТ? На месяц, полгода, год или навсегда?
==Upon testing your platform, it's apparent that conducting business here is risky due to unexplained account blocks - repeating mistakes seems inevitable.
==ПРИ ТЕСТИРОВАНИИ ВАШЕГО РЕСУРСА СТАНОВИТСЯ ОЧЕВИДНО, ЧТО ВЕСТИ БИЗНЕС ЗДЕСЬ РИСКОВАННО ИЗ-ЗА НЕИЗВЕСТНЫХ БЛОКИРОВОК АККАУНТА - ПОВТОРЕНИЕ ОШИБОК НА ВАШЕМ РЕСУРСЕ КАЖЕТСЯ НЕИЗБЕЖНЫМ.
==Wishing you good luck - fierce competition means I can't jeopardize my resources easily (my time, potential investors, and advertisers).
==Желаю удачи - много конкурентов, так что не могу так просто рисковать своими ресурсами (временем, возможностью привлечь инвесторов и рекламодателей).
Reported by GetHuman-vetigors on Friday, June 25, 2021 1:01 PM
Two days ago, ads for the Ray-Ban hack started appearing on my Tumblr account. After changing my password and removing the posts, I used my account without any issues. However, yesterday morning, I discovered my account had been terminated. Despite reaching out to support from my account email, I received no response. I then tried contacting them from a different email, receiving an immediate automated reply followed by a support message stating they needed the request to come from the original account's email. After explaining the issue, I did not receive further assistance. I am unsure of what steps to take next and feeling quite anxious about the situation.
Reported by GetHuman6271465 on Tuesday, June 29, 2021 9:09 PM
I signed up for the rewards program at a local store, and I was supposed to receive a confirmation email with a barcode to scan every time I make a purchase to earn points, but I never got the email. I checked my spam folder and even contacted customer service via email, but nobody has gotten back to me. I really want to start earning points on my purchases, but I can't do so without the email with the barcode. I tried signing up again with a different email address, but the system says my phone number is already linked to an account. I'm not sure what else to do at this point. Can someone help me with this issue?
Reported by GetHuman-logangib on Friday, July 23, 2021 7:46 AM
Hello, I'm having trouble with my Tumblr app as it keeps showing an authentication/login error message. I often post historical photos of cemeteries and churches in Canada from my phone's camera. I always provide proper sources for my content and mainly reblog posts about movies, bugs, and vintage books. Surprisingly, I noticed my account has been terminated without any warning or notification. I'm puzzled as to what could have violated the terms since there are similar posts under related hashtags on Tumblr. I would like to resolve this issue and possibly delete any offending content unintentionally posted. I'm disappointed as I've lost a lot of my work, including photos and text dialogues. My main account is "sexxponient" and "barbital" is my backup blog on the same account/email. Your assistance would be greatly appreciated.
Reported by GetHuman-xxbbgx on Tuesday, July 27, 2021 3:09 AM
I have had an issue with a Tumblr account @jace713 that was created to bully me. My current account is @jace7immanuel4, and I want the @jace713 account deleted as it's inactive. I don't have the email for the account, but I need it removed. Can you please assist me with this? Thank you.
I reposted content in an attempt to understand the situation better, but it never made sense to me. It was unfair, and I want the @jace713 account permanently deleted. You can reach me at [redacted] to discuss this further. I am willing to text or talk on the phone to ensure the account is removed. Thank you for your help.
Reported by GetHuman6384200 on Tuesday, July 27, 2021 6:37 PM
My sideblog has been shadowbanned inexplicably. I have not violated any rules, posted anything inappropriate, or engaged in inappropriate interactions. Consequently, my blog is not searchable, my previous posts have vanished from tags and searches, my new posts are not displayed in tags, and I have lost access to the messaging feature. Additionally, I do not receive notifications when tagged by others or when reblogging or tagging others. Despite reaching out to Tumblr numerous times, I have yet to receive a response after over a week. I am seeking assistance in resolving this issue.
Reported by GetHuman6473018 on Tuesday, August 17, 2021 5:49 PM