Travelocity Customer Service Issues

On March 13th, I contacted Delta Airlines to cancel my upcoming trip to Chicago on March 23rd. I also reached out to Go Airport Express to cancel our shuttle service. Delta promptly issued a refund to my credit card within two weeks. However, Go Airport Express informed me that I needed to contact Travelocity to cancel the shuttle reservation. Despite multiple attempts to reach Travelocity, I have only been met with automated responses about flight cancellations causing delays in refunds. The refund mentioned by the automated system pertains to the airline tickets, not the shuttle service charge of $94.12. I have been unable to resolve this issue with Travelocity. The itinerary number is [redacted][redacted], and Go Airport Express reservation number is EX[redacted]2D.LXD. Go Airport Express referred me back to Travelocity, but I have been unsuccessful in getting a resolution from them.

On March 13, [redacted], I contacted Delta Airlines to cancel my trip to Chicago scheduled for March 23, [redacted]. Subsequently, I also reached out to Go Airport Express to cancel my shuttle service. Delta promptly refunded the amount to my credit card within two weeks. However, Go Airport Express informed me that I needed to contact Travelocity to cancel the shuttle reservation, which resulted in a charge of $94.12 on my card. Despite several attempts to speak with a representative at Travelocity, I have only received automated responses indicating delays due to a high volume of requests. While I have already received the refund for the airline tickets through Delta, I have struggled to resolve the shuttle service refund with Travelocity. My itinerary number with Travelocity is [redacted][redacted], and the Go Airport Express reservation number is EX[redacted]2D.LXD. Although I was instructed by Go Airport Express to contact Travelocity, my efforts have been unsuccessful in obtaining the $94.12 credit on my credit card.

Regarding Itinerary #[redacted][redacted], I made a reservation at Extended Stay America last December. Due to the cancellation of our March meeting in Florida because of COVID-19, I had to cancel my reservation. Although the reservation was prepaid with a "no refunds" policy, I later found out that refunds were being offered through the hotel's website but required going through the booking agent. After spending over two hours on hold with your customer service, I was abruptly disconnected after providing my information to an agent. On a subsequent call, another agent mentioned it might take a week to 10 days to process my refund request but it has been over a month with no updates. I am seeking either a refund or a voucher for future use at the hotel chain and most importantly, I expect communication from your team. If this matter is not resolved promptly, I will no longer use Travelocity or any affiliated travel websites going forward. Contact me at the provided phone number or email. Your attention to this issue is greatly appreciated. - David E.

I have airline tickets on American Airlines for a trip to Orlando in June. The departure is on June 15th, and I'll be returning on June 20th. I got an email stating that I can get a refund for these flights due to the current circumstances. However, I've been unable to reach my travel agent to process the refund as advised. When calling, I receive a message stating that unless I'm flying within the next 72 hours, my call won't be answered, and I should check the website for assistance. Unfortunately, due to the uncertainty of the situation, I've decided to cancel my Orlando travel plans. Can you please help me with obtaining the refund as per American Airlines' communication? My itinerary number is [redacted][redacted]. Thank you, JoElla C.

I spoke with American Airlines regarding my one-way ticket issue. They canceled one leg of the trip for the four passengers due to having separate confirmation numbers. I now wish to cancel the entire trip to ensure a refund for the entire group, as one passenger is a cancer patient and another is elderly. I have been notified of a $[redacted].16 refund per passenger, but I am unsure about the remaining $[redacted].40 per passenger. I am looking for assistance in receiving the full refund promptly. Thank you.

I booked a trip through Travelocity on February 26, [redacted], from JFK to Barcelona. When my cruise was canceled due to the coronavirus pandemic, I called on March 27 to cancel my reservation since I no longer needed to travel. The agent informed me that I could only receive a voucher credit, but I insisted on a refund considering the circumstances. After being placed on hold, I was told that I needed to call back within 72 days of departure to claim a refund, otherwise, I would only receive a voucher. I called on April 26, [redacted], which was 14 days before my flight, and spent hours on hold from 1:30 pm to 8:30 pm. However, I was informed that I couldn't receive a refund because the trip was canceled. Despite explaining my prior conversation with the agent, they were unwilling to provide a refund, leaving me frustrated especially since I lost my job due to the pandemic crisis.

I am frustrated with the lack of help and poor customer service received. I purchased a vacation for my honeymoon on 1/25 for a trip on 5/16 to BBCaruba. The email associated is [redacted] with conf # [redacted]0. When I tried to change the dates, I was informed that hotel prices had increased along with JetBlue, but when I checked online, the same package was cheaper. It seems the bundled discount is not being applied correctly, resulting in a higher price. I have spoken to 14 different people in the last 72 hours, facing various excuses from computer issues to fraud. I want a clean exchange and the service I paid for. I am looking for someone who genuinely wants to help either by calling me at [redacted]. I hope to resolve this without disputing the charge, but I will do so if necessary, even though rebooking at the current price would result in a loss for the company. I am asking for assistance and understanding.

I reserved flights for 7 people on 2/27/20 heading to Cancun, Mexico from 6/16 to 6/23 on Delta with confirmation # [redacted][redacted] for Carlton P. +4. Additionally, I had airfare for my husband and myself under confirmation #[redacted][redacted], which I need to cancel as the Mexico resort canceled our stay on 5/1/20 due to the pandemic. I am seeking a cash refund due to the circumstances and uncertainty of our future travel plans. The resort is closed until 6/21/20, making our trip questionable. I need assistance on how to proceed. I prefer a refund to my credit card over an e-credit. Can you help with this matter, or should I reach out to Delta directly? Resolving this promptly is essential to me. Thank you, Donna P.

Due to the impact of COVID-19, I had to cancel my upcoming flight to Hawaii that was scheduled for next month. I had purchased insurance for $[redacted], bringing my total charge to $2,[redacted].84. Upon cancellation, I received a credit of $2,[redacted].84. I believe that under the circumstances of the pandemic, I should receive a full credit including the insurance amount. I am also looking to rebook my flight for September and add flight insurance once again. I believe this rebooking should be done at no additional cost. However, since I received a credit and not a refund, I am unsure of the next steps to complete my booking. I would greatly appreciate it if someone could reach out to me directly. Please call me at [redacted]. I am aiming to rebook for two adults on September 17, [redacted], with United Airlines, flight [redacted] from Dayton, OH to Denver, and then flight [redacted] from Denver to Lihue. Your assistance is highly valued. Thank you.

I have already contacted the airline regarding a refund for my two non-cancelled flights. They informed me that only a credit could be offered at this time. I reached out to both airlines, and they gave me the same response. Alaska Airlines mentioned that they would only issue a refund if the flight is cancelled on the day of my scheduled travel. Please see the confirmation numbers for the flights: Air Canada confirmation #wxqhot on 6/7/20, and Alaska Air confirmation #ebvmkr on 6/18/20. As I booked these flights through your service, I am seeking your assistance in obtaining a full refund due to my circumstances. These flights were intended for a cruise from Vancouver to Alaska, which is uncertain at the moment. I understand the challenges we are facing, and I hope to rebook this trip once the situation improves. Thank you for your help. Regards, A.K.

Itinerary Number: [redacted][redacted]. I reserved a room at Home2 Suites by Hilton in Bloomington, MN for my family on 3/9/20 for the weekend of 3/14/20 - 3/15/20. Regrettably, the COVID-19 outbreak led to my cancellation on 3/12/20, with the shutdown of Mall of America and other establishments. The hotel's website assured a full refund for all bookings. Though I was refunded the $12 hotel booking protection fee promptly on 3/13/20, the $[redacted].68 booking amount remains outstanding. Following instructions, I canceled through Travelocity, guaranteed a full refund due to the pandemic. Despite being advised of a refund within 30 days, it has been 60 days, and I have yet to receive it. I kindly request the $[redacted].68 refund be processed promptly. Thank you, Jamie C.

Hello, I need help getting information about my refund for a hotel I booked that closed due to COVID-19. I have been in contact with Travelocity customer service via email and chat multiple times in March and April. Initially, I was informed by Jenisa from Travelocity in an email on April 3 that I would be receiving a partial refund of $[redacted] for the hotel within 30 days back to my original form of payment. However, the email had an incorrect email address. I have not received the refund yet and recently received an email offering a coupon instead of the refund. I am seeking clarification as I would prefer the refund as promised, not a voucher. I am just looking to get what was agreed upon regarding the partial refund. Thank you, S.

Regarding Booking # [redacted][redacted] and Travel Guard Policy # [redacted] with AIG Claim # UC[redacted], I am facing challenges with AIG and their partner AON Affinity regarding my claim. They are requesting proof that I am not being reimbursed elsewhere, despite my direct payment to Travelocity for both the booking and Travel Guard, which has a partnership with AIG. This situation is causing delays and frustration. To continue using Travelocity, this issue must be resolved promptly. I expect a resolution given my trust in Travelocity. Thank you.

Subject: Refund Request for Trip Itinerary [redacted][redacted] Dear Customer Service, I, Jeanne Gilson, would like to request a refund for my trip with itinerary number [redacted][redacted]. I purchased comprehensive insurance coverage for myself and my granddaughter, Audrey Ring, and unfortunately, due to the closure of hotels, tours, and theatre events during our scheduled trip from June 7, [redacted], I am left with no option but to cancel. I am a transplant recipient in a high-risk group during the ongoing pandemic and may not be able to travel for years. As a result, airline credits are not suitable for me, and I cannot afford to lose the funds I paid. At nearly 68 years old, I kindly ask for your assistance in examining the situation and processing a refund to my credit card. Thank you for your attention to this matter. Best regards, Jeanne Gilson

Subject: Urgent Refund Request for Cancelled Flights Dear Concerned Party, I am currently stranded overseas due to travel restrictions amid the coronavirus outbreak. Both my flights with Copa and LATAN have been cancelled, and I have received full refunds from the airlines without any penalty fees. I kindly request that you promptly process the refunds for Itineraries [redacted][redacted] & [redacted][redacted] back to my Citibank Costco Visa Card, which was used for the purchase through Travelocity.com. I have been experiencing difficulties in obtaining these refunds despite multiple email requests to Travelocity.com. Your immediate attention to this matter is greatly appreciated, and I urge all communications and confirmations to be documented via email. If the refunds are not processed within a week, I may need to escalate this issue further. Thank you for your prompt assistance. Regards, L. R. Miranda

My son in San Antonio had to reschedule a flight canceled due to COVID to travel to SEA and then YKM on 6/20. The flight was crucial for picking up his daughter for the summer and attending a special Father’s Day BBQ for his ill Grandfather. Unfortunately, Travelocity's mistake led to the airline not receiving payment, causing my son to miss his flight. This error not only shortened his time with his daughter but also caused him to miss what could be a final gathering with his Grandfather, who is battling cancer. Travelocity's offer of a $50 credit for a hotel booking does not come close to compensating for their significant blunder. The employee responsible for this oversight should be held accountable as arranging travel is Travelocity's core responsibility. Disappointed in how Travelocity handled the situation, I won't be using their services again and will be sharing this experience with others.

I made a reservation through Travelocity for a trip to Miami from April 7-10, [redacted], with United and American Airlines and staying at Hotel Breakwater South Beach. The hotel informed me via email on March 23 that they were closing due to Covid-19 and canceled my reservation. After contacting Travelocity through chat and phone, they provided me with a credit for both the flights and hotel. However, since it was a one-time event and I can't use the hotel credit, I would like a refund for the airfare too, especially since the person I booked with won't be traveling with me again. United also canceled my original flight. It's disappointing that the hotel closure has left the airfare credit useless. My name is Jaycee Cartolano with Itinerary #[redacted][redacted].

I arranged a round trip from Orlando, FL to White Plains, NY with a flight cancellation due to COVID-19. After contacting JetBlue for a refund or credit, I discovered that since the booking was made through Travelocity, I needed to reach out to them for assistance. Despite providing Claim# UC[redacted] by Jasmine Flowers from Travelocity, my refund request has not been resolved after several correspondences. Consequently, I purchased cancellation insurance and submitted a claim to AIG, receiving a partial refund of $[redacted].92 after a $38 deduction for the cancellation policy. While I understand the deduction, I am seeking the $38 reimbursement from Travelocity in light of the airline's cancellation. Despite JetBlue's position that Travelocity should address the issue, I have not received appropriate assistance from them. I urge Travelocity to stop ignoring my claim and finalize the refund promptly. With the remaining $38 owed to me, I look forward to resolving this matter. - Fred J. Reich, Itinerary #[redacted][redacted].

Hello, my name is Omar, how can I help you? We are a senior couple considered high-risk due to our ages of 78 and 76, our medical conditions, and the current Covid-19 situation in Israel. The escalating conditions make it unsafe for us to travel to the USA. Therefore, we kindly request a refund for our flight tickets. We will provide the necessary medical certificates to support our request.

Hello, this is Omar. Last week we had a conversation. My wife and I, being elderly at 78 and 76, are considered high risk due to our age and medical conditions, making it unsafe for us to leave our house during the ongoing COVID-19 situation in Israel. The circumstances are worsening daily, and traveling to the USA is increasingly risky. Therefore, due to these concerns, we are requesting a refund for our booking. We will provide the necessary medical certificates for this purpose. Thank you for your understanding.