Travelocity Customer Service Issues

My sister, her husband, my husband, and I had a trip booked through Travelocity for Amsterdam and Italy in May [redacted]. With the concerns surrounding the coronavirus, we reached out to Customer Service at Travelocity in February to inquire about our options if we decided not to go. We were informed at that time by Air Canada, our carrier, that they had a travel advisory until 3/31/20. We were advised that if we canceled then, we would only receive a partial refund. We were told that if we waited and the advisory was extended to cover our travel dates or if our flight was canceled, we would be eligible for a full refund. Since Air Canada has now suspended flights between Toronto and Amsterdam through June, we decided to request a refund through Travelocity's online system. However, we received an email today stating that we were given flight credit rather than a refund. We also had trip insurance purchased at the time of booking.

I had an event booked in Arizona for May, and although I could reschedule my flight and other hotel reservations due to the event being moved to September, one hotel I booked had a non-refundable reservation. Despite requesting a date change, I was told by Best Western that I would need to cancel and rebook at full price. I reached out via phone and email, expressing my desire to reschedule rather than cancel, considering the circumstances were beyond my control. I mentioned to them that a credit or partial credit would be appreciated. If Best Western does not offer any goodwill gesture, it may affect my future bookings with them.

I had booked a non-refundable hotel room and needed to change the date due to unforeseen circumstances. However, the hotel refused to make any changes citing the non-refundable policy. This left me disappointed as I lost $90 without receiving the service. Other accommodations adjusted their dates when I contacted them directly, but the hotel did not budge. I suggest that Travelocity considers offering credits for future stays in such cases and clearly states hotels with strict no-changes policies in their listings. It's important for booking platforms to vet hotels properly to ensure customers are treated with respect and receive the service they paid for, especially when facing unavoidable situations like event cancellations. Travelocity could greatly improve customer experience by addressing such issues promptly and providing solutions that benefit both the customer and the service provider.

Itinerary # [redacted][redacted] was originally set for a trip from Las Vegas to Orlando on March 16th for a WDW adventure. Due to hotel cancellations by Disney, plans changed. I rescheduled the flight for March 19th, which now needs adjustment since the new hotel closed on the 18th. Despite attempts, contacting the provided phone number to modify the flight was unsuccessful after two days of trying. I hope to explore options for the unused tickets, possibly rescheduling for a later date or seeking a refund, given the circumstance. Though the tickets are nonrefundable, this situation was out of my control, and I appreciate any assistance provided. Thank you, Barbara J Lea.

I need to cancel my booking for June 16th and the return flight for June 23rd. The reunion has been canceled due to the coronavirus pandemic, and there is a stay-at-home order and no travel mandates for Hillsborough County, FL. The reference numbers are #[redacted]DSA16STBN and #244500DSHEVZBHT9. Unfortunately, I lost my confirmation email as my computer crashed, so please email me at [redacted] to confirm the cancellation for William P. and Janet L. McL. Thank you.

I need to cancel my trip to London due to the virus as the London Marathon has been canceled. I do not want a voucher; I want my credit reimbursed, including my insurance for the trip. The itinerary number is [redacted][redacted], Confirmation number MQDHPM, and the policy number is [redacted]81. I have attempted to resolve this multiple times without any response. According to the US Department of Transportation as of yesterday, I am entitled to a credit card reimbursement. If this is not resolved, I will need to file a complaint with the Government. Thank you for your assistance. Donna

We had to cancel booking #[redacted][redacted] due to COVID-19. Being senior citizens, we doubt we can reschedule this trip. We were quite disappointed with this situation. The total cost was $1,[redacted].82. We kindly request a full refund, not just a credit. We canceled the flight and hotel well before the travel dates. Unfortunately, our refund requests to Fiji Airlines and Landers Bay Resort have been ignored. We are now turning to Travelocity for assistance for the second time. We hope to hear from you soon. Gary & Jynda S., Colorado, USA

I inadvertently canceled our condo booking in Nashville from March 30 to April 9, [redacted], through Travelocity while trying to reach an operator. Despite the cancellation, we did not change our minds but did so due to government travel advisories. I followed prompts to contact an agent for support but ended up canceling the trip, not getting to speak with anyone. Now, it says no refund, leaving us worried if we lost all our money. Travelocity has not provided any updates through email, text, or call, and we're unsure if we'll receive a refund or credit for future use. It would be greatly appreciated if they could clarify the situation. Thank you.

I have a request regarding my Travelocity booking with itinerary number [redacted][redacted] and confirmation number HOANRX. I am seeking a refund for my flights, as I also purchased $70 worth of Travelocity trip/flight insurance. When I attempted to cancel my flight through the Travelocity app, I received an email stating that I would receive flight credits from Delta. However, these credits are only usable until December [redacted] and limited to the original destination of South Korea. I have learned that Delta is offering a two-year window for utilizing flight credits, not just until December [redacted]. As a home health nurse, I find it unsafe to travel to a high Coronavirus risk region like South Korea before a vaccine is available, as it would jeopardize my health and that of my patients. Given the circumstances and the trip insurance coverage, I believe I am entitled to a refund.

I have a Travelocity booking with Itinerary number [redacted][redacted] and Confirmation number HOANRX. I am seeking a refund for my flights, along with the $70 I paid for Travelocity trip/flight insurance. Following an attempt to cancel my flight through the Travelocity app, I received an email indicating that I would be receiving flight ecredits from Delta. However, these credits may only be utilized for the original destination of South Korea by December [redacted]. Delta's policy allegedly allows for a two-year timeframe to utilize flight credits, rather than until December [redacted] as stated. Given the risks associated with traveling to a high-risk area before a vaccine for Coronavirus is available, I am concerned about being restricted to redeeming the flight credits by the end of this year. As a home health nurse, I prioritize the safety of my family, patients, and community, and I feel entitled to a refund due to the trip insurance I purchased.

While vacationing in Florida, my husband and I, hailing from Northern Ireland, planned a short getaway to New Orleans via Spirit Airlines. Our trip had to be canceled due to the Coronavirus situation. Fortunately, our shuttle and hotel refunds were promptly processed. However, Spirit Airlines is only offering us a voucher, which we can't use being UK residents. Considering the extenuating circumstances, we kindly request Spirit Airlines to reconsider and provide a refund of $[redacted].58, either directly to our bank account or by check. Your understanding and assistance in this matter would be greatly appreciated. Thank you.

Itinerary #[redacted][redacted] I booked an international flight from Bremen, Germany to Denver, USA for Christian Ropella for travel dates 02 June [redacted] to 22 June [redacted]. I am seeking to cancel the trip due to the uncertainty surrounding the current coronavirus pandemic and the unclear reopening of borders. I am requesting a refund to be credited back to the credit card on file or alternatively a written credit for a future flight considering the circumstances. I have attempted to contact your office via email and text message with no response. If this matter is not resolved promptly, I will have no choice but to escalate it through other channels. Thank you, Rita Harper.

I would like to make changes to my trip for two people, including flights and a hotel in Florence, Italy, leaving on June 3 and returning on June 11. I would like to convert this package into a voucher for future use without a specified date. When attempting to use the online virtual assistant, I am unable to locate my reservation despite providing all necessary information. When I call, the automated system recognizes my future hotel reservation for June 4 and directs me back to the online virtual assistant. I believe access to human customer service should be available when the virtual assistant fails. Is there an authority I can contact to address this issue with Travelocity's customer service? I have faced challenges with the phone system prompts and am unable to speak to a live representative. Your guidance to reach a resolution would be greatly appreciated.

I recently booked a round trip flight with Delta for my husband and myself through Travelocity, departing on April 24 and returning on May 8. Due to the Covid-19 pandemic and the President's travel restrictions, we decided to cancel our trip and requested a refund since we had purchased insurance. Additionally, my husband's doctor prescribed antibiotics for a cough, and we can provide a note if necessary. Travelocity informed us through email that we would receive a credit but must complete our travel by May 31st, or we would forfeit our funds. Delta, on the other hand, had previously stated that individuals canceling April flights would have until December 31st to rebook. Given our age and health concerns, being threatened to rebook by the end of May feels unreasonable. We have always had positive experiences with Travelocity's customer service but find this ultimatum disappointing. You can reach us at [redacted] or [redacted], as well as davelaine3verizon.net.

My conference in New Zealand on July 1st was canceled due to the pandemic. I am in need of a refund instead of a credit as I personally paid for the flight and won't be reimbursed by my university. I won't be traveling for work anymore, so I can't utilize a credit with Air New Zealand. I am facing a $[redacted] flight that I cannot use because of the pandemic. I am hoping Travelocity can assist me with this situation. Name: Megan Armstrong Itinerary #: [redacted] Airline: Air New Zealand Flight Date: July 1, [redacted] Thank you, Megan

Yesterday, a Travelocity representative mentioned that to receive a refund for a canceled Icelandair itinerary, I would need to deal directly with Icelandair, despite booking through Travelocity. Today, Icelandair replied that they can't issue Travel Credits for tickets booked through a third party like Travelocity. I had planned a trip to Europe with my wife and granddaughters on Icelandair, which got canceled due to the coronavirus. I paid $3,[redacted].40 for the trip. I prefer a cash refund for all tickets, totaling $3,[redacted].40, as I paid for all four. Alternatively, I'd accept two credit vouchers for $1,[redacted].70 for my wife and me, and a cash refund for the granddaughters' tickets. The last option is to receive four transferable credit vouchers for $[redacted].35 each. I hope one of these options can be approved given the unique circumstances. Thank you. Clay Buckingham

I am reaching out to request a refund for a canceled ticket that was originally booked for my son Joseph, who is a college student in Boston. The flight was from Boston to San Francisco and was booked through Travelocity with the itinerary number [redacted][redacted] for an Alaska Airlines one-way flight. Due to various changes in travel dates instructed by the university, I had to make several flight bookings and cancellations through Travelocity. Even after canceling the flights and receiving confirmation on the website, I have not yet received a refund. When contacting Travelocity, I was informed that my son was marked as a "no show" for the canceled flight, despite my proof of cancellation. I have the necessary documentation of the cancellation and Alaska Airlines' refund policy, but I am unable to attach it here. I am requesting a refund of $[redacted].40, as per the cancellation policy. I have been a loyal customer of Travelocity for many years and have always appreciated their service until this incident. I trust that Travelocity will address this issue promptly and fairly to uphold the trust I have in their customer service. Thank you.

I reached out to Travelocity on April 17, [redacted], to request a refund for the flight segment of my vacation package (itinerary # [redacted][redacted]) following the cancellation by JetBlue. Despite being informed that I could process the refund online, upon doing so, I was only issued a credit for future travel instead of the refund promised. A Travelocity representative attributed this to JetBlue's policies, which was later contradicted by JetBlue themselves and the Department of Transportation confirming that Travelocity is capable of providing a full refund. I am frustrated by Travelocity's misleading handling of the situation and anticipate a prompt refund of the $[redacted].50 paid for the cancelled flight. - Martin Gillman

I was scheduled to fly from Nashville to Minneapolis to Denver on March 18th, but our plans were disrupted as the Colorado ski resorts closed due to the Covid-19 outbreak. I had purchased two round-trip flights through Travelocity using my credit card. One was for me, Kevin Sapp, flying out of Nashville, and the other for Gaynita Ciminillo flying out of Indianapolis. We were supposed to meet in Minneapolis and then continue together to Denver. The flights were Delta [redacted] and Delta [redacted] for me, and Delta [redacted] to Minneapolis and Delta [redacted] to Denver for Gaynita. The confirmation numbers are GA9UMZ for Gaynita Ciminillo and GAZWZC for her bookings. We also had return flights booked for Sunday, March 22nd. Any assistance regarding these changes would be greatly appreciated. Thank you, Kevin Sapp

This morning, I wanted to double-check if I had canceled my flights with Travelocity and didn't need to cancel directly with the two airlines in my itinerary. While trying to get answers online, I encountered an option to cancel my flight protection insurance, which I did not intend to do last minute due to health reasons. Despite trying to choose another option, the button was faded out, and I accidentally canceled the flight protection. After contacting Travelocity and speaking with Lester, I was informed that it couldn't be reversed. I expressed my frustration that no one would cancel insurance purchased months ago right before a flight. I spent over 45 minutes on the phone with Lester, who explained it was too late to change. I reached out via email too. I requested a customer service number and, after a lengthy wait, got disconnected. I feel stuck as I can't fly and can't afford to lose my fare. Seeking assistance, thank you.