Travelocity Customer Service Issues

I have been trying for a week now to get my reservations canceled. I have been on hold for as long as 2 hours. I tried to cancel online, but it was not successful. Even chatting with the virtual assistant did not yield any results. I understand that you are facing a high volume of inquiries, but labeling technical issues as the reason for delays is not helpful. My trip was scheduled for February [redacted], but due to work constraints at the nursing home, I am unable to travel. Although I realize my concerns may not be top priority, the situation is frustrating. I have had positive experiences with Travelocity in the past and hope to receive assistance with this matter. I simply seek clarification on my booking status. Your help is appreciated. Thank you, Shirley S.

I booked my flight back in February with Itinerary # [redacted][redacted] under Steve Matson. My email is [redacted] I also purchased AIG travel insurance. Both Travelocity and AIG have not been helpful in processing my entitled refund. Due to the quarantine ban to Italy and actions taken by the U.S. President, I am eagerly awaiting my refund. If not resolved promptly, I will escalate this matter to Channel 9 for public exposure on how Travelocity and AIG are handling refunds during this challenging time, especially while airlines are receiving bailouts. I anticipate a response within 24 hours. Please send the code to [redacted] for further contact.

I made a reservation with them for a Frontier Airlines flight. I have been trying to reach them all week because I am scheduled to travel tomorrow. I opted for the low price guarantee and now want a refund without actually flying. I am aware I might lose the price difference by not flying. I was informed that if I don't show up, I won't receive any credit. My only option given is to reschedule with Frontier by next year, which I can't afford as I have two more expensive flights with American Airlines in two weeks. I hope there could be some assistance for us to get full refunds. I am not a frequent traveler. I just want to utilize the price match guarantee and consider it as if I flew to accept the lower fare. Your support is appreciated.

During our family trip to Amsterdam from March 10-17 with itinerary [redacted][redacted], we had to cut our vacation short due to the ban on March 14. We bought expensive tickets at Shiphol airport for $5,[redacted] because of the urgency, but later found cheaper ones with Norwegian airline (itinerary [redacted][redacted]). When we tried to return the initial tickets, the agent couldn't process the refund due to their policy and directed us to Swiss for assistance. After multiple calls, Swiss finally canceled the trip but said only the agent at the airport could issue the refund. We faced a loop of being unable to get the refund directly. Please assist us in getting the $5,[redacted] refund (confirmation LZY9WA) for the unused tickets.

Hello, Please review the email exchange below regarding my hotel booking. I need a refund for my canceled reservation due to travel restrictions related to the coronavirus situation. Kindly confirm when this has been processed. Thank you, Dima

I made a booking for a rental car on March 5th, and shortly after, I spoke to a representative to request a refund because my sister had already arranged a car rental for our trip to Norfolk, VA. The representative assured me that Hertz would refund the total of $[redacted] - the rental fees and deposit. I was told the refund would take 7-10 business days, but almost a month has gone by, and the transaction is still pending, without the money back in my account. With the current pandemic affecting my job in the restaurant industry, the $[redacted] would be a great help to me right now. I would appreciate any information about the status of my refund. Thank you for your assistance.

Subject: Assistance Needed for Refund on Unused Portion of Trip due to COVID-19 I am reaching out regarding a refund for the remaining portion of my trip, which was affected by COVID-19. My original itinerary number is [redacted], and I encountered issues with canceling my trip due to the rapidly changing circumstances surrounding the pandemic. I initiated my trip on Wednesday, March 11, [redacted], flying from IND to IAD with United Airlines ([redacted]). Following the news and President Trump's announcement, I made the decision to cancel the international segment of my itinerary. Despite numerous attempts to contact Travelocity on Thursday morning to cancel the remainder of my trip, I faced extended wait times and was unable to finalize the process. After finally speaking with a live agent on Thursday afternoon, the agent assured me of assistance with the refund and mentioned that permission from a supervisor was required, leading to a prolonged wait. Unfortunately, I was disconnected during the call and did not receive further communication. Despite my repeated efforts to reach out through various channels such as Twitter, Facebook, virtual agent, and phone calls, I have not received any resolution or updates from Travelocity. I urge Travelocity to address this issue promptly and either refund the unused portion of my ticket or provide a travel credit for future use. I have documented my attempts to contact you and can provide screenshots if necessary. Thank you for your attention to this matter during these challenging times. I trust Travelocity will uphold its commitment to customers and ensure a satisfactory resolution. Sincerely, Joanne A. [redacted] Hunters Glen Bloomington, Indiana [redacted]

I made a reservation for a trip with itinerary number [redacted][redacted] from Mar 13-19. Everything went smoothly except for the Super Shuttle service. In Cancun, we experienced a delay where we waited for an hour for their pick-up, and on the return trip on the 19th, they failed to show up altogether. Despite having a voucher number [redacted]4 and a confirmed 8:30 am pick-up time for the airport as per my email, they claimed no reservation existed. To make it to the airport on time, we had to pay a taxi $72. I am seeking a refund of $72 for the taxi and the $62.72 originally paid for the Super Shuttle service. Contacting you by phone was unsuccessful, hence why I am reaching out via email for assistance. Thank you for addressing this matter promptly. - Jacqueline F. S.

I helped my son book a trip to Fort Myers, Florida, departing on March 23. The trip was canceled due to the Coronavirus outbreak, and we have not received any information regarding a refund. I am seeking assistance in resolving this matter. Additionally, I have a flight scheduled with Spirit Airlines to Arizona on April 1. I need to cancel this trip due to being in my 60s and having a compromised immune system due to cancer. I have trip insurance for this booking and would appreciate help in securing a refund. Lastly, I was supposed to return from Arizona on April 1 with my 84-year-old mother who is unable to fly due to her age and diabetes. Delta Airlines has offered a credit, but I am requesting a refund as we are unsure if my mother will be able to travel next year. I also purchased trip insurance for this flight. Thank you for any assistance you can provide.

Hello, I would like to inquire about my past reservations made through Travelosity's website to address a specific issue with a booking. Could you please provide me with all the reservation numbers on record, including the city and state they were made for, the dates they were booked, and the duration of the stays? I am searching for reservations linked to the email addresses [redacted] and [redacted] Thank you.

Hello - I have a trip booked to depart on April 8th for Logan International Airport and return on April 12th from John Wayne Airport. I have been struggling to get in touch with Travelocity to cancel my flight using the provided itinerary. Trying to contact them has been challenging as the call loops without an option to hold. Since this booking was made using credit from a previous trip, referencing it on social media platforms like Facebook or Twitter isn't straightforward. Despite my efforts over several days to reach a live representative, my upcoming trip is causing concern. An alternative reference for my flights could be under CASE E-[redacted]8. Please reach out to me via email or call at [redacted]. Thank you.

Subject: Request to Cancel Vacation Package - Itinerary #[redacted][redacted] - Travel Dates: April 16th-21st, [redacted] Dear Travelocity, I wish to inform you of the cancellation of our upcoming golf tournament, the Tom Londen Memorial in Scottsdale, Arizona, scheduled for April 16th-21st, [redacted]. Due to the COVID-19 pandemic, Talking Stick Resort has closed indefinitely, with tentative plans to reopen on May 1st. Despite numerous attempts, I have been unable to reach your customer service to cancel the vacation package booked on November 19, [redacted], comprising a roundtrip flight, hotel stay, and rental car. The online cancellation option proved futile, and the call center has not been responsive. Kindly expedite the cancellation of this package and arrange for a refund to the credit card used for the booking. Your immediate attention to this matter is greatly appreciated. For further communication, please contact me at [redacted] or via email at [redacted]. Sincerely, R.B.

I reserved a vacation package for two people in February with Travelocity. Unfortunately, due to recent events, my trip was canceled by Travelocity. I have received emails confirming the cancellation. After speaking with a Delta Airlines representative, I was informed that Travelocity has been authorized to provide refunds for tickets in situations like mine where the trip can't be completed through no fault of my own. Instead of a refund, Travelocity informed me that I would receive an airline credit, which I am unsure about. I prefer a refund back to my credit card for both the resort and airline tickets. Since there has been a lack of clear information on how and when I will receive my refund, I have initiated a dispute with my credit card company. The bookings cannot be honored due to the current situation with the coronavirus.

I have already paid with my credit card for a Travelocity flight that was cancelled. My return flight reservation is still in place, but as I won't be at the destination, I won't be able to use that flight. Travelocity has multiple contact numbers, all leading to recorded messages without the option to speak with a representative. They indicate that flights more than 48 hours away cannot be addressed. Essentially, the phone numbers seem ineffective, leaving no way to seek a refund for a cancelled flight. Absence at the destination makes it impossible to take the return flight and challenging to obtain a refund or speak to a live person. In the meantime, Travelocity holds my funds with no clear process for refunding a service they did not provide.

I am writing to seek assistance regarding my upcoming flight on April 2 from Cordoba, Argentina to Cusco, Peru booked through Travelocity with flight booking number [redacted][redacted]. I received a generic email notifying me of the cancellation and offering travel credit with no specific details provided. I am uncertain of the credit's expiration date and how to use it. I am feeling discouraged but understand the challenging circumstances. I am now requesting a refund for the flight or immediate information on the travel credit. I also have flight insurance with policy number [redacted]40 and would appreciate details on the policy, including the company's contact information. Thank you for your help. - Paul C. from Argentina, March 31, [redacted]. (Note: I can be reached through my son, Gary C., in the USA for any necessary communication).

I had to cancel my trip to NYC from April 2-6 due to the virus pandemic. I managed to cancel the flights with both airlines, receiving credit for future trips, as well as transportation to and from the airport, with a full refund. I then canceled the rest of the trip through Travelocity. They informed me over two weeks ago that I would be refunded $[redacted].71, while the total cost for the hotel was $[redacted].49. There shouldn't be any cancellation fees due to the current airline shutdowns, and the hotel has a no-cancellation fee policy. I also had travel insurance (Vacation Waiver) for this trip. I hope to receive a full refund as I arranged the flights, transportation, and hotel myself.

I had a trip planned to NYC from April 2-6, which I had to cancel due to the pandemic. I managed to cancel the flights and airport transportation for credit/refund. The rest of the trip was canceled, and I received notice from Travelocity about a $[redacted].71 refund for the hotel, which cost $[redacted].49. The hotel doesn't usually charge cancellation fees, and considering the circumstances with the airlines shut down, there should be no fees. I was responsible for booking the flights, transportation, and selecting the hotel. I also had travel insurance (Vacation Waiver). I'm expecting a full refund of $[redacted].49, but haven't received anything yet.

Itinerary # [redacted][redacted] for a round trip to Paris including hotel accommodation and Travel Protection Vacation Waiver for travelers T.M. Dunn and C.M. Dunn. Unfortunately, the trip was canceled due to COVID-19 restrictions. Seeking a full refund for the airfare from Finnair and British Airways, as the flight with Finnair was canceled and no status change was communicated by British Airways. The hotel canceled the booking and provided a full refund. Despite multiple attempts to contact Travelocity, there was no success reaching a representative after waiting for over 6 hours collectively.

Dear Sir, I would like to bring to your attention our situation with the flights we booked within Australia from April 7 to April 18, [redacted]. The itinerary numbers for our two bookings are Itinerary # [redacted][redacted] and Itinerary # [redacted][redacted]. Unfortunately, Virgin Australia altered most of our flights, and either Virgin Australia or Travelocity ultimately canceled them. Given that we are three older women in our late 60s and early 70s, dealing with underlying health issues (recovering from heart and cancer conditions), we are stable for now but require a refund instead of an airline credit. Since we reside in America, and considering our age and health constraints, it is highly unlikely that we will be able to reschedule this trip to Australia. Our circumstances are unique, and we seek your understanding and assistance in advocating for our refunds totaling $[redacted].90 for one itinerary and $[redacted].90 for the other. I have already contacted Travelocity and obtained a case number [redacted]19 after speaking with Hassam on April 4, [redacted], who attempted to reach Virgin Australia without success. Your help in this matter is greatly appreciated. Sincerely, Ramona G.

I tried to change the date on my return flight, only to be informed of a "special rate" rule preventing any adjustments. This restriction was not disclosed upfront. In the end, I had to purchase a new ticket. A customer service agent mentioned the possibility of reimbursement through a paperwork process. Despite my efforts to reach out by phone, I have only encountered automated systems and have been disconnected multiple times.