Travelocity Customer Service Issues

I regret booking a non-refundable stay at a bed and breakfast through Travelocity. The accommodation did not meet my expectations and lacked the amenities I anticipated for the price paid. Despite booking what I thought was a bed-and-breakfast, breakfast was not included, and I ended up with a minimal coffee and juice option. The building shown in the ad did not match the actual accommodation, which was in an outbuilding with questionable craftsmanship. The lack of washcloths and odd room features like a missing thermostat were disappointing. The odor of the room and the overall experience did not justify the $[redacted] nightly rate. Based on the quality of my stay, I believe a refund of $[redacted] from Travelocity is warranted.

I am disappointed to see that my return flight from Mazatlán to Sacramento on May 9th has been altered, resulting in a frustrating 5-hour layover in Phoenix. This change has occurred for the third consecutive year and I am eager to avoid it. I am hoping for an alternative flight that will arrive in Sacramento before 6 p.m. as I have an extensive drive ahead of me. I can be somewhat flexible with my travel dates, considering a flight a few days before or after May 9th. My Itinerary number is [redacted][redacted], under the name Gerald F. I appreciate any assistance you can provide. Thank you.

Quiero solicitar el reembolso de $[redacted].11 a mi tarjeta de crédito por una reserva de hotel que no se pudo llevar a cabo debido a un error del personal del hotel. A pesar de haber pagado por adelantado, al llegar, nos informaron que la reserva estaba anulada y no tenían habitaciones disponibles. Ya he enviado los correos con la información de la reserva, el reclamo al hotel y su respuesta confirmando el problema. Han pasado un mes y aún no he recibido el reembolso. Necesito que revisen esto y hagan el reembolso correspondiente lo antes posible. Gracias.

Hello, I made a booking with Travelocity for a trip with India Air. Due to a change in my plans, I am unable to go on the trip. I contacted Air India, and they confirmed that the refund is being processed. However, it has been several weeks, and I have not received the refund in my bank account. The itinerary number is [redacted][redacted] and the confirmation code is YKWP0 with Air India. Kindly inform me when I can anticipate the refund to be completed. Thank you, Kelly W.

Itinerary # [redacted][redacted] I have a reservation with Hampton Inn Key West for May 10 - 15, [redacted], and I am inquiring about transferring two nights of the booking to a Hampton Inn in the Miami area. My husband and I are celebrating our 25th Wedding Anniversary and had planned a beach vacation in Key West. Unfortunately, we realize now that Key West doesn't offer the beach experience we were hoping for. We are hoping to change our reservation to Miami, where we could enjoy the beach. We live in Tulsa, Oklahoma, and this trip is a special celebration as we rarely travel. After saving for this once-in-a-lifetime trip, we want to make sure it is memorable. We booked through Travelocity and appreciate your understanding of our situation. Thank you for considering our request and any suggestions you may have.

We attempted to book a trip 6 days ago, and the payment was charged to our credit card. However, we have not received any confirmation or itinerary so far. We have contacted Travelocity 30 times, but they have not resolved the issue or refunded our money. Despite them claiming the trip was canceled, we have not been reimbursed after 5 days. Without the refund, we are unable to book another trip, which has disrupted our vacation plans. This was supposed to be a special trip for us, marking our first travel experience in 45 years. Travelocity's refusal to take responsibility is disappointing. We have even reached out to our credit card company, but they are unable to assist until the funds are returned. The lack of customer service from Travelocity is unacceptable. We are considering escalating this matter through various platforms to raise awareness about their business practices. We are eagerly awaiting a prompt response from Travelocity to address this situation.

When I try to access the Travelocity website using my email and itinerary number, I receive an error message stating that there is no information available for this number and email. I am currently facing flight cancellations from Hanoi to Seoul, and then to Vancouver with Asiana Airline and Air Canada due to the coronavirus situation. Despite contacting Travelocity's customer service, I am unable to resolve this issue as the functions are not working. The airlines are advising me to contact my agent, which in this case is Travelocity. Unfortunately, being out of the country, I do not have access to a phone to seek immediate assistance. Can someone provide me with guidance or support?

I'm experiencing difficulty paying for my flight from SYR to VPS Ft. Walton Beach. After confirming with my bank that the funds are available, they have increased my daily spending limit for the transaction. I would like to verify whether my booking has been processed. There are three charges on my checking account: $[redacted].60 from Delta, $[redacted].90 and $[redacted].60 from Travelosity. I believe the last charge from Travelosity is pending but will be approved. Please confirm if my reservations under the name Donna G. Tuzzolino have been successfully booked.

I made a car rental reservation last night with itinerary number [redacted][redacted]. I paid a total of $[redacted].80 for the van and $80 for insurance. However, an extra charge of $[redacted] was wrongfully applied. Despite lengthy phone calls with two different representatives, resolving this issue was difficult. After contacting my bank and Hertz car rental, it appears that I was double-booked. I reached out to Travelocity via Twitter and Messenger, but they were unable to assist. I kindly request reimbursement of the $80 for insurance as I have coverage through another provider. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I reside in Vancouver, Canada, and I have made reservations for my son and myself to travel from Seattle to Orlando on March 13, returning on March 23. The Travelocity booking number is [redacted][redacted], with flights on American Airlines: IBLSFN and Delta: HVM3UG. Due to medical advice against flying and new travel restrictions from British Columbia, we are unable to use our tickets for non-essential travel. I have a doctor's note as proof, and information on the BC restrictions can be provided. We are kindly requesting a travel voucher for future bookings considering the circumstances. Both airlines have directed me to contact Travelocity for a voucher or refund. We are loyal customers and haven't faced such unforeseeable travel complications before. Thank you for your understanding and assistance. Kelly C.

Dear Travelocity, I am writing regarding my car rental reservation in Queenstown with the following details: Itinerary number: [redacted][redacted], Confirmation number: [redacted]. I had booked a car rental from Queenstown Airport to Christchurch Airport for the dates 4th March to 10th March [redacted]. However, upon arrival at Europcar in Queenstown, my credit card could not be processed, and I was unable to rent the car as planned. I had purchased a collision damage plan (travel insurance) for $77 USD from your company, and since I couldn't utilize the rental service, I kindly request a refund of this amount. For verification, please feel free to reach out to Europcar Rental in Queenstown. I appreciate your prompt attention to this matter and look forward to receiving the refund. Thank you, Best regards.

I attempted to cancel my hotel reservation last Friday by contacting the hotel directly. They requested an email from Travelocity to proceed. Despite several attempts over 8 hours, I failed to reach anyone on the phone, receiving no assistance even after multiple calls. Subsequently, the hotel did not respond to my cancellation requests over the course of 2 days. I also need assistance canceling a flight. Both phone and chat support have been unhelpful, leading to frustration as my trip is less than 24 hours away. I have not previously used this booking system and am thoroughly disappointed. I would appreciate if all reservations could be cancelled and refunded promptly. Thank you.

I had a reservation at Crowne Plaza Hotel, Los Angeles Commerce Casino, and arrived early at 10:26 am. Initially asked to wait until 11 am to avoid an early check-in fee, we returned at 11 am only to be informed we couldn't check in due to the hotel being shut down as a casino. The manager moved us to DoubleTree by Hilton Hotel Los Angeles Commerce, covering one night. Please assist us urgently, as the new hotel only provided accommodation for one night. Stranded in a foreign state, we are in desperate need of your help after trying to contact you all day.

Due to the coronavirus outbreak and being in a high-risk age group with my friend, we had to cancel our trip to Orlando scheduled for March 14. I contacted the hotel to cancel, but they directed me to reach out to the third-party booking site due to the cancel ins policy. Despite multiple attempts to cancel online and through customer service, the system was down, and I couldn't get any assistance. As the check-in date passed on March 14, I am anxious about not being charged extra for being a no-show. I want to ensure my reservation is marked as canceled from March 12 to avoid any further issues.

Regarding Delta reservation #GZYHNB, a package was purchased, including a roundtrip flight, rental car, collision damage plan, and cancellation plan. Due to the Coronavirus, cancellation was necessary. Requesting a full refund as the cancellation plan was purchased. With the flight scheduled for Wednesday, March 19, [redacted], departing from SLC at 9:35 am, time is limited. Flight confirmation code provided. Itinerary number is [redacted][redacted]. Name attached to the reservation is Kenneth S. Mallett. Contact number is [redacted] and email [redacted]

I am seeking assistance with canceling my daughter's flight from Sacramento International Airport to Kahului Airport on Saturday, March 21st. Due to the COVID-19 situation and my daughter's pre-existing respiratory conditions putting her at high risk, she needs to stay at home. Despite multiple attempts over the last three days, we have been unable to cancel the flight. Contacting the chat and phone lines has been challenging, with long wait times and disconnections. This has left me extremely frustrated as I usually use your website for bookings. I am requesting a refund or voucher for the booking under itinerary #[redacted][redacted] with Hawaiian Airlines Confirmation # GQAQCK. The flight was booked for Kyleigh B. using the email [redacted]

I am an 80-year-old woman traveling to my granddaughter's graduation from CWA to Tucson from May 11-15. I bought a ticket and hotel for $1,[redacted].13. I realized the hotel would charge my family double, so I opted to cancel and choose a different one. Over three days, three helpful agents assisted me in canceling the initial booking and arranging a new flight on United Airlines #[redacted][redacted]. My confirmation number is NXZPRV and ticket # O[redacted]09 for Suzanne E. Hall. Despite not receiving any emails about the first booking at [redacted], John from Travelocity assisted me in canceling it and making the current one. I recently got a letter from Travelocity saying they were charging me for the first flight, even though I already paid for the second. I am puzzled as I followed the agents' advice to cancel the first flight connected to the hotel. Why am I being billed twice for the same flight when I am not canceling but rebooking it? I need help getting the original flight fee refunded to my American Express card, totaling $[redacted].15. I want to clarify that I am not canceling the flight, just updating the booking as advised by the agents.

I have a trip booked to Mexico on March 22, [redacted] that I need to cancel and get a refund for due to travel restrictions and health concerns. My itinerary number is #[redacted][redacted]. I have been attempting to contact customer service for four days without success. I have been unable to reach anyone via chat and have experienced issues with the phone service being down. Ensuring a refund and canceling before missing the flights is crucial for me and my fiancé, who has asthma and cannot risk traveling presently. I understand the current circumstances may be overwhelming, but I am eager to have confirmation on receiving a refund for my package. Feel free to reach me via email or at [redacted]. Your prompt assistance is greatly appreciated.

Hello, my name is Michele Spolyar, and my itinerary number is [redacted][redacted]. Our family had a trip booked to Belize through Travelocity in November, but due to COVID-19 and travel restrictions, we are unable to travel. As a hospital-based internal medicine physician, I cannot leave the medical community, and my husband also has independent travel restrictions due to his law firm's policies. We can provide official letters from our workplaces to support this. We prefer a refund but understand if a voucher is the only option. The Hopkins Bay Muy'Ono Resort agreed to honor a voucher for one year, but they requested it be processed through Travelocity. I have tried calling and chatting with Travelocity multiple times, but the site is not functioning properly. Thank you for your assistance during this challenging time. Sincerely, Michele Spolyar

I made an international roundtrip flight booking through Travelocity on 02/16/[redacted] with American Airlines for June 29, [redacted]. Recently, I received an email from Travelocity on 03/10/[redacted] informing me of a schedule change by the airlines. They provided 2 options, and I selected option 1. However, I didn't receive any confirmation email, and my itinerary remained unchanged on their website. After contacting American Airlines on the same day, they verified the flight change but couldn't update my itinerary as it was booked through Travelocity. Checking the next day on the American Airlines website, I discovered my flights were modified to a connection that wasn't a choice I made. Now, I have a tight 20-minute connection in Philadelphia, which seems impossible. I've been attempting to reach Travelocity for the past 9 days without success, seeking to cancel my flights, get a refund, and rebook after the Covid-19 situation improves. Despite the challenges they are facing, I simply wish to cancel my reservation. The airline change and email from Travelocity took place before the travel restrictions were enforced. My Itinerary number is: [redacted][redacted]. Thank you. - M.P.