Travelocity Customer Service Issues

Hello, this is Omar. How can I assist you? Last week, my elderly spouse and I, aged 78 and 76, are considered high-risk due to our medical conditions and the current Covid-19 situation. It is challenging for us to leave our home given the circumstances. With the situation worsening in Israel and the flight to the USA being risky, we have decided to request a refund. We will provide the necessary medical certificates as requested. Thank you.

I need assistance with my Travelocity Itinerary #[redacted][redacted]. I had to cancel my trip due to COVID-19, receiving a credit from United Airlines for a round trip fare of $[redacted].60, expiring on Oct 10, [redacted]. Due to my husband's health issues and ongoing pandemic concerns, we cannot book a flight before the credit expires. We seek a refund of the $[redacted].60 or an extension of the credit with an open date. We require flexibility until the situation improves. We are open to providing a doctor's note if necessary. This request is solely due to the coronavirus crisis, not by choice. If unable to assist, kindly direct me to the appropriate contact. Thank you.

Traveling through Arkansas, we stopped at exit [redacted] for a meal at Cracker Barrel and arranged to stay at the Home TOWN Hotel in Bryant, Arkansas. When inquiring about a downstairs room for my 91-year-old husband, the receptionist offered a king handicap room for an extra four dollars despite initially claiming there were none available. After providing our card, he mistakenly entered the wrong telephone number on the paperwork, which I corrected to [redacted]. I noticed his limited English skills and asked if he was from India, to which he replied he was from Nepal. Despite booking through Travelocity, the hotel manager insisted on charges through Expedia and has been unhelpful in resolving the issue of double billing for one night's stay. Contacted multiple times, he showed no willingness to refund the duplicated charges of $69.02 and $72.71. Frustrated by his rudeness and lack of cooperation, I seek a resolution and request a refund by contacting him at [redacted] or via email at [redacted] Thank you.

Passenger(s): M/T. Therese Travelocity Itinerary Number: [redacted] Refund Processed We're excited to confirm that we processed your refund application today. Refund Amount Please expect a refund of USD [redacted].50. When You'll Get Your Refund With the significant increase in flight cancellations across the travel industry, most refunds will be issued within 8 weeks, but some refunds could take longer, depending on the airline. There is no need to reconfirm your request, we’ll be following up with the airline to ensure your refund is processed.

Dear Sir/Madam, I am having trouble reaching your partner company, lastminute.com. Their provided phone numbers, help line, and customer support are unresponsive, leaving me unable to obtain necessary information for my booked trip to Moscow. My booking reference is [redacted], and my name is Liubov Baranova. The trip was scheduled for 9.08.[redacted] to 15.08.20. I only received a confirmation email stating delays due to the Coronavirus situation and a subsequent cancellation notification from Air Baltic for the outbound flight. The letter mentions that passengers should check their account area for refund options and alternative travel arrangements. However, I am unsure about what is required regarding Baltic Air. This lack of clarity has left me feeling desperate. Could you please assist me with this matter? Sincerely, Luba

Back in March [redacted], I was issued travel credits for a cancelled trip to Florida. Recently, on 9/13, I spent about 5 hours on the phone with an agent named Ava to utilize these credits for a trip to Florida this upcoming weekend. Here are the flight details: Itinerary #UXGLWI: JetBlue Flight [redacted] on 9/19 departing from DCA at 4 p.m. and arriving at MCO at 6:16 p.m. Itinerary #WKSIEO: American Airlines Flight [redacted] on 9/22 departing from MCO at 4:51 p.m. and arriving at DCA at 6:59 p.m. I have checked Travelocity, JetBlue, and American Airlines websites but can't find any upcoming trips listed or any confirmation emails. The only evidence I have is being charged $74.70 for the JetBlue flight on my credit card. I urgently need confirmation for both flights so that I can successfully check in and travel on Saturday, 19th. Thank you for your assistance.

This is my first time encountering numerous instances of deceptive advertising for hotel accommodations. After booking a hotel room, upon receiving the confirmation number, I discovered that the room was not actually available. This happened three times prior to me reaching out to Travelocity's Chat Room. Despite the internet indicating six available rooms, I engaged in a chat with Customer Representative Thorn Eric N., who also experienced a similar situation. He offered to help by attempting to book the room on his end, but unfortunately, encountered the same unavailability issue. He then took the initiative to contact Homewood Suites By Hilton in Rochester, Minnesota, spending over an hour on my behalf trying to secure the booking, but ultimately, it was unsuccessful. It is perplexing why the internet is promoting hotel rooms that were already sold out. I believe the hotel should accommodate me considering my loyalty as I have stayed there with my husband for the past two years and appreciate their hospitality, public relations skills, proximity to Mayo Clinic, as well as nearby dining and shopping options.

I made a reservation at the Hampton Inn in Durango, CO for the 23rd and 24th of September. My girlfriend and I decided to change our plans, so I phoned the hotel to cancel the 23rd, but they ended up canceling the 24th instead. Consequently, when I showed up, I had to pay $[redacted] for a new room. I noticed double charges on my credit card, one for each night, even though I only stayed on the 24th. I acknowledge that I should have rescheduled online and understand being charged for the missed night. Yet, there seems to have been a mix-up resulting in an overcharge for my stay on the 24th. I am seeking a refund for the duplicate charge on the 24th, as I already paid for that night separately. I hope this clarifies the situation. I am requesting a refund for one night from Travelocity. I am willing to forego the missed night due to the confusion.

I rescheduled my return flight from Raleigh to Boston from September 20 to September 30 departing from EWN. I received a confirmation stating that the new ticket number would be issued within 24 hours. After four days, I followed up with a call, but no progress was made. Today, during a 20-minute hold, I briefly spoke to a representative who had difficulty communicating in English. He left to check on the information and abruptly disconnected the call. I am feeling frustrated and concerned about the status of my ticket and would appreciate assistance with ensuring it is properly processed.

I reserved a flight with Travelocity last May. I canceled my booking two days before the flight, and I received a confirmation that the cancellation was successful and I would have credit until the end of [redacted]. Today, when I tried to rebook using the credit, it's not showing up. American Airlines is informing me that the flight was not cancelled by Travelocity, so I am not eligible for a refund. However, I have written confirmation that the cancellation was processed.

I scheduled a Delta flight for Dec. 1st, but it was rescheduled for Dec. 2nd, and I paid for the change. I had a reservation at the Eden Rock Hotel in Miami Beach, FL. from Dec. 1st to the 5th. Due to missing my Dec. 1st flight, I missed the first two days at the hotel and left on Dec. 4th. I am requesting a refund for the flight and the two unused hotel nights. I was supposed to be contacted by someone at Travelocity regarding this, but I have not heard from them yet. Fred S. [redacted] Kimble Dr. Pinckney, MI [redacted] [redacted] [redacted]

I purchased 2 activities via Travelocity for my upcoming Orlando trip in January. Unfortunately, my oldest granddaughter won't be joining us, and I'm trying to get a refund for one adult ticket for each activity. The vouchers state that cancellations and changes are free if done 24 hours before the event, but it wasn't clear that cancelling one ticket would cancel both. Despite this, they are refusing to issue me a refund, leaving me without the funds to book another activity.

On January 3rd, my son and I checked into Home Towne Studios in Mesquite, TX (Dallas) after making reservations for a room with two twin beds under $[redacted] a week for a month and a half. Upon arrival, we were informed that the twin bed rooms were sold out and were given a more expensive single bed room. Despite checking weekly for the twin bed availability, they claimed they were discontinued and continued to charge the higher rate for the single bed. Even though I contacted you and saw that you still advertise the two twin beds at $34.39 a week, the hotel insists they don't offer them. Could you please investigate this discrepancy and clarify if they are still available? My name is Bobby Pitts, email [redacted], and phone [redacted]. I would appreciate if someone could reach out to me regarding this matter. Thank you.

I had to cancel my package to Nigeria in December due to the pandemic. I was informed that I could rebook using the credits before August 27, [redacted]. However, I was later instructed to request a hotel refund separately from the airfare credit. Now, as I try to book a new trip, I am facing challenges. I hold a $[redacted] credit with United, but the new ticket costs $[redacted]. Despite being told I could use my credit once, I am being unable to book a package. This situation will result in me paying more for accommodation and losing $[redacted] from my airline credit. The representatives have not provided a satisfactory solution, only mentioning a potential seat upgrade. This feels unfair and I dislike being coerced into spending my money the way the airline prefers, rather than how I intend. The lack of flexibility and transparency in this process is upsetting me.

I recently made a hotel reservation online through Travelocity for March 11th, but upon arriving at the Springhill Suites, I was informed my reservation was actually for April 11th. Despite my numerous attempts to rectify this with Travelocity, they have been uncooperative and unwilling to change the date or provide a refund. I have been unable to reach a customer service representative to assist me with resolving this issue. I am still hoping to either get a refund or have the date changed to the one I originally selected. Unfortunately, Travelocity has informed me that canceling the reservation will result in losing my payment.

I have attempted to contact Travelocity several times without success. I was kept on hold for extended periods and did not receive the promised call back. I have encountered issues with a flight booking I made in December where the date was changed along with the location, without my request. I am seeking a refund for this error, not a credit. I have faced long wait times and unhelpful responses from staff, with no resolution in sight. I urgently need this matter resolved so I can book a flight for the correct day. Please contact me at [redacted], preferably a manager, to address this issue promptly. Thank you for your assistance. - Jessica

I need your help. I recently rebooked a flight with American Airlines from Newark to Quito for December [redacted]. I dealt with an agent named Angel during a 2-hour phone call. My original booking was for business class at $[redacted].67, but Angel reassured me she secured a business class seat for around $[redacted] with a $[redacted] credit expiring in March [redacted]. However, when I received my itinerary a couple of days later, it showed an economy seat with no credits. Despite multiple attempts to contact a representative, including a 2-hour and 37-minute phone wait, I haven't been able to resolve this issue. I appreciate any assistance you can provide. Thank you, Tracey D. Email: [redacted]

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I booked a flight from DCA to MCO on April 16. It was rescheduled to a later time, but I need to change it to an earlier flight at around 8:30 am. The website doesn't allow me to do it myself, so I have been attempting to get in touch with an agent for hours. Unfortunately, every time I call, they estimate a 15-minute wait, but it actually ends up being over 30 minutes.

I have a ticket with number [redacted][redacted] that I would like to cancel to receive a partial refund. I have attempted to chat with representatives on your website five times without success; the conversations abruptly end each time. My latest chat was with agent Ammar, who acknowledged my right to a refund for airport taxes. However, he vanished before providing me with the next steps. I have saved screenshots of all interactions as I suspect this may be intentional. I am eager to follow the correct procedure to obtain my refund promptly. The amount is not substantial, but it is important to me.