Travelocity Customer Service Issues

I reserved a flight from Dallas/Fort Worth to Philadelphia last night, upgrading to the main cabin from economy. I hoped to sit beside my girlfriend in seat 30B while she's in 30A, but I see I'm currently placed in 33F on the opposite side. I've tried contacting customer service multiple times but faced long wait times of over 30 minutes. I appreciate any help in changing my seat to 30B. Passenger: C. Hill Itinerary: [redacted][redacted] Booking ID: T6539F Record: MENBMM Thank you for your time and assistance.

I made a reservation months ago with itinerary number [redacted][redacted]. Due to a work relocation, I had to cancel the reservation with cancellation number [redacted]7 through Sheraton. I am a professional Photographer with the National Press Photographer Association and rely on Travelocity for all my travel needs. I need a refund or to move my reservation to another Sheraton in Atlanta on January 1st, [redacted]. If my request isn't accommodated, I will cease using Travelocity and book directly through the hotel chain in the future. I have encountered issues with phone calls being disconnected when discussing refunds or changes, hence reaching out through this method.

I am an elderly American visiting Norway with only my daughter's phone for communication. Her Norwegian cell number is [redacted]1. I have been struggling to purchase a one-way ticket from SOLA to MCO for December 16th, including checked bags and seat selection, after mistakenly booking an economy ticket through Travelocity. I canceled the Travelocity booking and then booked a premium ticket directly on the Norwegian Air website. However, I received an email from Travelocity indicating a booking for the flight I thought I had only booked with the airline. I have a "printed travel document" from Norwegian Air and my credit card statement shows a payment to NORWEGIAN shuttle, matching the amount reported by Travelocity. I am confused and concerned about whether I accidentally purchased two premium tickets or if Norwegian Air is just acknowledging the booking made through Travelocity.

I urgently need help booking a flight from Montego Bay to Toronto for an upcoming trip. I've been encountering an issue with my Black Mastercard where the payment attempts keep getting reversed despite having enough credit available. I've double-checked all details and tried multiple times without success. My bank confirmed the charges from the bookings attempted but then see reversals. I'm in a hurry as my kids are already booked on the same flight, and I don't want to miss out. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.

I urgently need help booking seats that I couldn't complete online due to credit card payment issues. My bank verified that my credit card is in good standing with enough credit for the tickets. However, there seems to be a charge reversal by Travelocity, leaving me without a confirmed booking or any codes. I must secure seats for my husband and myself on the same flight as my kids who are already booked. To resolve this quickly, I kindly request a phone call from an agent at [redacted]. I'm willing to provide a screenshot of my Review Flight booking page to assist in resolving the matter promptly.

We had a recent car rental in Las Vegas that presented us with two issues that need addressing: 1. There was a discrepancy in the cost between the amount stated on our Travelocity document and the actual payment required by Ace Car Rental Co. in Las Vegas, Nevada. The rental cost on our Travelocity confirmation document (itinerary # [redacted][redacted]) did not match the higher amount charged by Ace Car Rental when we picked up the car. Staff at Ace said we would need to contact Travelocity for a refund or credit for the additional fees charged. We agreed to pay $[redacted].38 through Travelocity, but Ace Rental Car charged us $[redacted].93, not accepting the lower Travelocity fee we had agreed upon. 2. When we picked up the car, the gas tank was only 3/4 full despite being told it was full. Returning the car with a full tank, as instructed, we raised the issue of the incomplete gas tank at pick-up, but the service person just accepted the return without addressing the gas level problem. We are seeking resolution for this issue.

Hello, I made a flight booking from Montréal, Canada, to Montevideo, Uruguay, through Travelocity for a flight on January 15th with Copa Airlines. Unfortunately, on the 15th, the flight was delayed in Montreal due to technical issues, causing me to miss my connecting flight in Panama to Montevideo. After being accommodated in a hotel, I boarded a flight on January 16th from Panama to Montevideo but faced further delays due to radar issues, diverting the flight to Rosario, Argentina, where we waited for hours with no information. Copa Airlines arranged another hotel stay and rescheduled my flight for January 17th. This extended journey, originally meant to take 14 hours, turned into an exhausting 60-hour ordeal. Copa Airlines mentioned the possibility of a refund, referred to as an "involuntary refund," contingent on contacting Travelocity. I would appreciate assistance in this matter. Thank you, N.T. Lareault

Subject: Requested Action: Flight Update for Itinerary: 740xxxx319996 - Case Reference: [REQ:S-[redacted]58] Greetings, I wanted to notify you of the recent schedule changes made by Alaska Airline for your upcoming trip. Unfortunately, your original flight selection is no longer available due to these updates. We understand the inconvenience this may cause and have provided alternative options for your consideration. Please review the following options and promptly respond to confirm your preferred choice. Time is of the essence as availability is limited and not guaranteed until your ticket is reissued. In the event your preferred option is no longer available, we will suggest alternatives accordingly. Options: 1. AS1361 on 16th June from MSY to SFO at 8:25 PM to 11:00 PM. 2. Depending on the airline's policy, you may opt for a full refund and make a new booking at the current rates. Should you require further clarification or wish to discuss these options, feel free to reach us at 1-[redacted] or 1-[redacted] round the clock. Please be informed that any additional changes will be treated as voluntary and subject to the airline's change penalties as per their fare regulations. Thank you for attending to this matter promptly. Warm regards, The Travelocity Team

I made car rental reservations through Travelocity for Economy Car Rental in Liberia, Guanacaste, Costa Rica for a six-week stay. Initially, we were told by Travelocity that we could only rent for 30 days. Our first rental was from 1/8/19 - 1/27/19 with collision insurance purchased for a total of $[redacted].38. The second rental was from 1/27/19 - 2/21/19 with another insurance purchase for a total of $[redacted].59, both paid with Capital One Card. Upon arriving, Economy stated they could rent us a car for our entire stay and we bought additional insurance from them thinking it would supplement our existing coverage. However, we are now being charged twice for rental and insurance, with Economy refunding one charge. They claim Travelocity holds the collision insurance. We are seeking a refund or credit for the duplicate charges. Despite Economy's advice to contact Travelocity, they have not been helpful. We appreciate any assistance you can provide in resolving this matter. Thank you for your attention.

Subject: Refund Request for Itinerary #[redacted][redacted] - Reservation Issue I am seeking a refund for Itinerary #[redacted][redacted] booked for March 2-9, [redacted], which includes airfare with Alaska Airlines and a stay at the Tesoro hotel in Cabo San Lucas. The total cost was $[redacted].07, charged to my American Express account. Despite canceling within 24 hours and having a trip protection plan, Travelocity is erroneously linking it to a separate purchase for a flight to Puerto Vallarta through Alaska Airlines paid via a Visa. I have encountered challenges resolving this over the phone with Travelocity and seek a prompt resolution for the full refund amount to be credited back to my American Express account. Best, R. Krona Seattle, WA

I have an issue with the guarantee of a lower airfare not being honored. My itinerary number is [redacted][redacted]. I had checked the airfare before my flight and noticed a $66 drop per ticket. I am disappointed that the reduced price was not acknowledged, especially since other sites showed a decrease. The flight had empty seats, so I do not understand why a lower rate was not offered. I paid $54 for a service that did not deliver as promised. I am quite dissatisfied and will not be using this site again in the future.

Hawaiian Airlines has issued a credit notice for a cancelled flight. I would appreciate guidance on how to proceed or if you could handle this for me. The credit and booking details are included. Dear Mr. Mackenzie, Thank you for contacting us. We have processed a refund for your unused ticket with a $[redacted] service fee deduction. Kindly reach out to your travel agent to facilitate the refund using waiver code CN-[redacted]9. Thank you for flying with Hawaiian Airlines. Best regards, Geoffrey Resolution Coordinator Hawaiian Airlines, Consumer Affairs Office Before your trip, ensure to have your e-ticket and ID ready for airport procedures. Contact the airline for specific requirements. Your reservation is confirmed, and there's no need for reconfirmation. Travel details for Jan 18, [redacted], are also provided. Thank you, Al Mackenzie

I reserved a round trip flight from Tangier to Venice and Naples back to Tangier yesterday. After paying, the screen showed a price of $[redacted], but my confirmation only included the outgoing flight with a receipt for $[redacted].35. This has caused me concern, particularly after reading about potential scams involving your company. I am worried about being charged $[redacted] as displayed on the screen. Can you confirm that I will only be charged $[redacted].35 for the one-way flight? Additionally, I am now without a return flight, despite booking it simultaneously with the outbound one, along with other students who experienced the same issue. I would appreciate an explanation of what happened to my booking and guidance on securing my return flight. My itinerary number is [redacted][redacted].

I recently visited Las Vegas with my boyfriend for a special trip, but our travel experience was far from smooth. A delayed flight from Charlotte to Phoenix (AA Flight [redacted]) caused us to miss our connecting flight to Las Vegas, resulting in a significant loss of time on our getaway. Upon arrival, we found our room at the Venetian had been given away, even after explaining our situation over the phone. We had to settle for a lesser room and still pay for the full stay, albeit with resort fees waived. While the airline provided us with accommodation in Phoenix and the hotel staff made some efforts to assist, I still feel that a credit is necessary to compensate for the disruption to our plans. Thank you for your understanding and assistance. - E.H.

On February 28th, [redacted], I made a room reservation at the Super 8 in Albuquerque, NM for myself and a handicap senior citizen. Despite requesting a room on the 2nd floor due to mobility needs, we were assigned room [redacted] located at the back of the motel, making it difficult for the senior citizen to access. Currently at the Days Inn in Los Lunas, NM, I tried to book a room at a lower rate advertised on Travelocity, but the front office insisted on a higher price of $[redacted]. This experience with Wyndham hotels not honoring online rates has left me disappointed. I hope to receive a refund for both nights as this situation has been frustrating and not a good deal overall.

I recently made a flight reservation for a trip from New York City LaGuardia to Chicago on March 22. My name is Eileen B. and the reservation number is #IWNQNV. I initially planned for a morning flight to spend the day sightseeing on Friday. However, I discovered today that the flight is scheduled for 9 PM instead of 9 am, causing me distress. During the reservation process, I encountered technical difficulties on the website due to my hacked computer. After switching to the mobile app, I completed the booking, feeling exhausted, resulting in this error. I sincerely want a morning flight without additional charges for the change. Any assistance would be greatly appreciated. Thank you.

I regret to inform you that our winter vacation to St. Augustine, Florida had to be cancelled due to severe winter weather conditions in Minnesota. Our flight and rental car reservations were all made via Travelocity, under Itinerary number [redacted][redacted]. The initial departure from Minneapolis on January 30, [redacted] was cancelled on January 29 due to extreme cold temperatures and wind chills. We had purchased travel insurance through AIG Travel, expecting coverage for trip cancellations caused by such weather events. Unfortunately, our claim was denied by AIG Travel, citing weather-related exemptions. This has proven to be disheartening, considering our long-standing use of Travelocity for travel bookings. While United Airlines honored a refund for our outbound flight, we have encountered challenges with Frontier Airlines for the return flight, as well as difficulties reaching Alamo for the car rental reimbursement. We were not able to utilize these services due to the cancellation of our trip. We are now reaching out to Travelocity for assistance in resolving these outstanding expenses. Given that these transactions were facilitated through your platform, we believe there is a level of accountability to uphold standards of integrity and fairness for customers. AIG Travel's refusal to provide coverage in case of natural disasters appears misleading to consumers. We seek a refund totaling $[redacted].84 for the unutilized return flight and car rental. Your prompt attention to this matter would be greatly appreciated. Thank you for your support. Sincerely, T&C Anderson

I have reached out multiple times in the past 10 days regarding an issue with a vacation booking I made through your company. On March 1st, JetBlue's flight delay caused us to miss our connecting flights to Madrid. Despite speaking to Michael, no resolution was reached after much back-and-forth communication. Feeling stranded and stressed at JFK airport, my husband purchased new tickets to Madrid as the airlines were unhelpful. I have contacted each airline involved but have faced difficulties in obtaining a refund. I have proof of these additional ticket purchases, which I can provide. I am seeking assistance in receiving the refund that is owed to us. It has been a frustrating and disheartening experience after planning this trip diligently. Your prompt attention to this matter would be greatly appreciated. Thank you. L.N. [redacted]

I made a booking error with Travelocity on March 16, [redacted]. I intended to book a flight from Port of Spain to Orlando MCO but accidentally booked it to Fort Lauderdale instead. When I tried to change the flight, it was canceled. GetHuman641201 assisted me within the 24-hour booking window, and they assured me everything was resolved. However, when I contacted Caribbean Airlines, they informed me that the issue was not corrected. The flight was meant to depart from Trinidad to Orlando MCO on October 7, [redacted], and return on November 22, [redacted], to Port of Spain, Trinidad. It was supposed to be a round trip lasting all day. After multiple calls with GetHuman, Caribbean Airlines is now stating that my problem remains unresolved.

I am contacting about my hotel reservation at Tuscany Suites and Casino in Las Vegas with confirmation number [redacted]. I will only stay for two nights instead of the originally planned four nights. I need to check out on March 23rd due to my father's health emergency at Southside Hospital. He is in the ICU with stage 4 lung cancer, so I am amending my trip. I will be flying from Las Vegas to JFK tonight. I kindly request a credit for the two nights unused at the hotel. Additionally, I am inquiring if there is a possibility of a credit from Spirit Airlines for my round trip ticket with confirmation number [redacted]. The initial flight dates were March 21st to March 26th. My contact number is [redacted]. Thank you, Mona Catalano.