Travelocity Customer Service Issues

I booked a flight under confirmation number [redacted][redacted], but the process took over an hour due to the representative's difficulty with English. My travel consultant later informed me of additional baggage fees that were not mentioned during the booking process. The lack of transparency regarding fees and the poor customer service experience are unacceptable. I am seeking a resolution that includes waiving all extra charges, responding to my previous communication attempts, addressing the survey I completed, and ensuring customers are assisted by fluent staff members in the future. Thank you.

I have noticed an unfamiliar $80 charge on my American Express from Travelocity on February 17, [redacted]. I've tried contacting your department at 1-[redacted] but have encountered difficulties in clarifying this charge with your agents. One agent mentioned it may be related to rental car insurance, however, I have not received any documentation to support this claim despite a promise to email me the details. I have checked my rental car receipts, and none of them indicate an insurance charge. As I typically decline additional insurance offers due to existing coverage with my auto and credit card insurance. I urgently need this matter resolved before my credit card payment is due. Otherwise, I will have to escalate this issue further. Please assist promptly. Thank you, J. C. [redacted]/[redacted] (Mobile)

I recently traveled from Seattle to Cancun, Mexico, then from Villahermosa to Mexico City, and back to Seattle on one itinerary booked through Travelocity. AeroMexico, the airline from Villahermosa to Mexico City, usually doesn't charge for the first checked bag. However, because I purchased the tickets as a package, I was charged $50 to check my bag. Conversely, my companion, who booked separately from the airlines, didn't have to pay anything. I am upset about this discrepancy and have decided not to use Travelocity for my future travels.

This is unacceptable; the hotel I booked was not as advertised. Upon arrival, I discovered it was still under renovation and not ready for guests. The hotel was not the Comfort Inn as pictured but an entirely different place named [redacted]. There were no amenities like a Jacuzzi, pool, or even a working fridge, let alone the promised complimentary breakfast. I paid $[redacted] for a special night but was sorely disappointed. I demand either a refund or a $[redacted] credit for a future booking at a reputable hotel like Howard Johnson's or Best Western. This situation is distressing, and I urge you to rectify it promptly. Thank you for addressing this matter.

Itinerary # [redacted][redacted] Confirmation H [redacted] I arrived at the Frankfurt Hertz car rental counter at the airport on Saturday, April 13th, at 11:45 am. I presented my rental papers and paid for collision insurance. However, the lady at the counter declined the insurance. When I inquired about the cost of collision insurance for the same car from April 13th to May 10th, she quoted Euro 1.[redacted],-, which I declined. I then went to the Alamo rental car counter and requested the same car with collision insurance and 0 Euro deductible. They offered it to me for Euro 1.[redacted],-, which I accepted and left at 1:00 pm. I am seeking reimbursement of the US $[redacted],- I paid for the collision insurance that I could not use. I look forward to your response. Sincerely, Ernst Heitkamp

Itinerary #[redacted][redacted] Confirmation H[redacted] I arrived at the Frankfurt Airport on Saturday, April 13, [redacted], and presented my car rental papers to the Hertz counter. They declined to accept the collision damage plan I had booked through you. Instead, they offered their own plan totaling Euro 1,[redacted] for the car rental and their collision insurance. I declined their offer and went to Alamo, where I received a quote for the same car and collision insurance for Euro 1,[redacted] for the rental period from April 13 to May 10. I accepted their offer and was on the road by 1:00 pm. The collision insurance that was sold to me was not accepted, and I am requesting a refund of US $[redacted]. I am looking forward to your prompt response. Sincerely, E. Heitkamp.

I have a reservation for a direct flight from SAT to JFK on May 12. American Airlines initially changed it to a connecting flight through DAL, but now the non-stop option is back. I need help switching it back to the original non-stop flight. Travelocity must handle this change. I have been on hold with American Airlines for 30 minutes. Please assist in reinstating my non-stop flight. My contact number is [redacted] and my email is [redacted] Thank you.

A few days ago, I had a Paris package trip booked through Travelocity. It turned out to be a disaster. Our flight was canceled while we were at the airport in Newark, NJ. We were stranded along with all passengers with no resolution. I contacted Travelocity, but the agent could not confirm the airlines. After calling the airlines, I learned they didn't even know the flight was canceled. I've been requesting a refund, and the airlines provided a paper stating I should request a refund through Travelocity as it was booked through them. I called on April 10th, was directed to the airlines, who then told me to contact Travelocity. Even after calling on April 11th, my issue remains unresolved, with agents and airlines passing it back and forth. Stranded in Newark, we had to book another flight as we have additional trips planned with Travelocity, including being in London on April 14th. The airlines couldn't guarantee our flight even the next day. On April 11th, the last agent, Jessica, informed me she confirmed the airlines and that the refund would take two days. She promised to call me back on Saturday, but I have yet to hear from her. I need an update on my refund, as I incurred significant expenses purchasing tickets and accommodations due to the cancellation. I've been a loyal customer who always books through Travelocity. I hope we can resolve this quickly. Thank you for your attention. My itinerary number for Paris is [redacted][redacted]. - Paul

I appreciate your message. Please note this account is not actively monitored, so you will not receive a direct response here. For assistance, kindly reach out to us at shop.travelocity.com/p/support.htm. ------Original Correspondence------ From: Dean and Fran <[redacted]> To: Travelocity Customer Care Service <[redacted]> Additional Recipients: Subject: Inquiry on Lack of Response Sent: Apr 16, [redacted] 3:24:20 PM Frances Corbitt To: [redacted] Apr 16 at 1:44 PM Forwarded Message: From Frances Corbitt To: "[redacted]" Sent: Friday, April 12, [redacted], 6:50:05 PM PDT Subject: Re: Requested Email: Flight Cancellation - Itinerary: [redacted][redacted] - Case ID : [REQ:S-[redacted]32] Thank you. On Friday, April 12, [redacted], 6:48:47 PM PDT, wrote: Dear Frances, We appreciate your inquiry about canceling your Tap Condor Airlines flight reservation due to medical reasons. Please understand that we are in contact with the airline to process your request. We anticipate providing you with an update within the next 24 to 48 hours once we have the necessary details. Rest assured, your request is our priority. We value your patience and cooperation in this matter. Thank you for selecting Travelocity. Best regards, Travelocity Customer Service Team - - THIS IS THE 2ND EMAIL INDICATING THE CANCELLATION. STILL AWAITING FURTHER DETAILS. -

On March 22, [redacted], a reservation was made through Travelocity for a stay at Super 8 in Oklahoma City at a rate of 55.45. Despite the confirmation on the phone, upon arrival, Super 8 claimed no rooms were available and denied any Travelocity booking. Forced to pay 65.73 plus an extra 30.00 for late check-in, Travelocity still charged for the room. Multiple attempts to resolve this issue with Travelocity and Super 8 have been made, providing evidence of the situation. Travelocity insists on Super 8's confirmation before issuing a refund despite having received proof from the statement. The ongoing struggle for a resolution has been frustrating. Seeking a refund of [redacted].15 for the unauthorized charges and inconvenience. Kindly assist. - S.W. [redacted] / [redacted] Email: [redacted]

I made a booking for a flight to Halifax and a hotel stay at Westin Hotel but have not received a confirmation email yet. However, our credit card shows that the charges went through. Our email for correspondence is [redacted], and our phone number is [redacted]. We were unable to use our Travelocity account due to a website error, but we have an account under the email [redacted] The hotel provided us with the itinerary number [redacted][redacted], but it shows as invalid on the website. Our first flight is with Air Canada departing at 09:45 from Boston, MA (BOS) to Halifax, Canada (YHZ) on 8/23/19. The return flight is also with Air Canada at 16:30 from Halifax, Canada to Boston, MA. Please send the confirmation email to [redacted] If needed, you can contact John Lifford at [redacted]. This frustrating experience may lead us to end our relationship with Travelocity.

I've been on the phone and chat for the past hour and didn't receive the help I needed. I have my booking information, but I need a copy of my Travel Guard Policy purchased in early September [redacted]. My companion traveler has the wrong return date on his plan, and I suspect my policy has the same error. The correct return date should be May 28, [redacted]. I would appreciate it if I could receive a copy of the policy for this itinerary: Travel dates: May 21, [redacted] - May 28, [redacted] Itinerary #: [redacted][redacted] Confirmation for Jack & Karen Millikan: LBQEC8 (United)

Travelocity canceled my Freeport to Miami flight on May 5, [redacted]. Due to the cancellation, I incurred expenses for two extra hotel nights, food, and water. I had previously purchased flight protection (Itin #[redacted][redacted]) from Travelocity. However, they did not provide me with the name of their insurance carrier or the policy number for coverage details. Searching online, I found that this type of policy usually covers additional hotel and food costs. Yet, without the specific insurance information, it was impossible to know what was covered. When there is ambiguity in a contract, the benefit typically goes to the party who did not create the contract - in this case, me. The marketing of the flight protection service should be more transparent and consumer-friendly to avoid these issues in the future.

I made a booking for a trip to Argentina from October 10th to October 15th. Unfortunately, one leg of my journey was canceled by the airlines. Travelocity rebooked me and another person on a different flight, but I recently discovered that the new tickets were not actually purchased. This has left me without a return flight from Argentina. I have attempted to contact Travelocity twice, waiting over an hour each time without speaking to a representative. This experience has been frustrating, and I am disappointed by the lack of assistance. It is disheartening to feel ignored and left without a resolution.

We bought Mexico flight tickets in July through Travelocity while we were away from home. In the booking process, the form required a name matching a government-issued ID. Since we didn't have our passports, I used our driver's license info. Despite the 24-hour window for changes, as we provided what was requested, we left it be. Recently, we found out the name should match the passport. Travelocity and Aeromexico stated they were limited in making changes, allowing only three letters from Aeromexico's end, prompting us to contact Travelocity. We believe we're facing a tough situation with our tickets, having followed Travelocity's guidelines. We are seeking escalation to a manager to address this issue. Thank you.

I have been informed that to bring my service dog to the hotel, I need to provide an "as per ADA" certification, which is the policy of a representative of Travelocity named Prem. This requirement appears to be specific to Florida or at least that has been my experience. However, in Florida, there is no legal obligation to provide any documentation beyond stating that the dog is a service animal. Service dogs are not required to be visibly marked, wear a vest, or be on a physical leash as long as they are under control. Owners often follow these practices to make it easier for individuals who may not be aware of how to interact with service animals. It is important to understand these guidelines to ensure the safety of the dog and its owner.

During my stay at Key West Inn Pensacola located at [redacted] Pensacola Blvd, Pensacola, FL, [redacted], on May 26, [redacted], I encountered numerous issues with the room. The refrigerator was not working, there were cleanliness issues in the bathroom, the television was broken, and there was no phone in the room. Additionally, I found a large stain on the comforter. When I addressed these concerns with the front desk, I was informed that I couldn't change rooms or receive a refund. Another guest in the lobby was also seeking a refund due to a similar experience. Despite attempting to tolerate the room, the conditions were too unsanitary for me to stay. Consequently, I left the hotel early, forfeiting my payment for that night. I believe a refund is warranted, and if that's not possible, I suggest reconsidering the inclusion of this hotel in your selection, as the conditions were unacceptable and greatly impacted my vacation experience. Thank you for your attention to this matter.

Hello, I made a booking error on Travelocity for a multi-city flight from Los Angeles to Rome and Venice back to Los Angeles. Instead of entering my full name Geoffrey, it came up as Geoff due to an autofill. Even though I tried correcting it shortly after, I was informed by American Airlines and British Airways, as well as Travelocity, that a fee of $[redacted] and an additional $[redacted] for the ticket rebooking were required due to involving two airlines. I had to purchase a new ticket costing around $[redacted], just because of 3 letters. Despite speaking to several customer service agents, I have not found a solution as none seem empowered to help. Could I please speak with someone who can assist me further? My Travelocity Itinerary number is Itinerary # [redacted][redacted], and my British Airways confirmation code for the new ticket is VY4RX9. I would greatly appreciate a callback. Thank you. Geoffrey Lewin

My partner and I put in a lot of effort to arrange our trip to Sacramento. Despite our efforts, we ended up with two separate flight itineraries, each charged to our individual American Express cards. The flight numbers and booking details for both of us are as follows: David Gates Smith: - Flight 1: [redacted][redacted], [redacted][redacted] (booked on 4/18) - Flight 2: [redacted][redacted], [redacted][redacted], [redacted][redacted], [redacted][redacted] (booked on 4/25) Ernestina Breitenbach: - Flight 1: [redacted][redacted], [redacted][redacted] (booked on 4/18) Ernestina's American Express was charged for both flights, while David's card was charged for the second set of flights booked later. We were surprised to discover this upon our return and would appreciate your assistance in resolving this issue. Despite being loyal Travelocity customers and frequent Delta flyers, we did not receive any notifications about these redundant bookings. Any help or credit toward a future flight would be greatly appreciated. Thank you, David Gates Smith & Ernestina Breitenbach

I purchased a multi-city flight on June 8th, starting with a trip from LAX to BOS with itinerary #[redacted][redacted]. I was uncertain about the arrival time so I bought trip protection policy #[redacted]. I needed to change the flight and canceled the LAX to BOS leg within 24 hours. I tried to cancel the trip protection for my PBG to LAX flight, but the callback took over four hours. When I messaged customer service on Facebook, I received a reply after 30 minutes saying they would check and get back to me, but it's been eight hours with no response. If I don't hear back within 24 hours, I'll contact my credit card company. This poor customer service has left me frustrated. - Shawn V.