Travelocity Customer Service Issues

I purchased a flight and hotel package through Travelocity, but my credit card was charged over 100CAD more than the final price on my receipts. Despite emailing them multiple times over a week, I have not received a response, which is odd because they were quick to respond when I made the booking. I am unable to spend time calling them and waiting on hold. How can this issue be rectified?

Hello Travelocity, I am seeking immediate assistance with a double credit charge problem. I recently booked a ticket from BKK to MNL and encountered issues with the payment process. The first transaction failed, prompting me to redo the payment fill up, which was successful and provided me with an itinerary number. Upon checking my online card statement, I discovered that I was charged twice - once for the failed attempt and another for the successful one. I have been able to successfully refund the second charge due to having an itinerary number. However, I am still looking to recover the money from the initial charge. I kindly request help in resolving this matter promptly.

I booked a five-night stay at an Orlando hotel in January. Upon arrival, I was informed there were no rooms available and ended up paying $[redacted] more for another room since most hotels were fully booked. Travelocity and the hotel did not honor my original reservation. I am seeking reimbursement for the price difference. This was one of the few available affordable options in Orlando. After being on hold for over five hours, my vacation has been ruined. I am extremely frustrated with Travelocity. I am considering legal action and have been advised to call back in the morning.

Dear forum members, I have encountered a frustrating situation with Travelocity that has taken up much of my time. Recently, I received an email informing me of changes to my flight, offering an alternative that does not suit my needs due to its early time. As this modified flight does not align with my original booking, I am seeking a full refund for my round trip ticket to Seoul, Korea, which I am only halfway through. Despite my attempts, Travelocity has been unable to assist me with this request, nor have they acknowledged that my daughters, who were supposed to travel with me, have already departed a month earlier. Below are the details regarding my booking: Passenger: SMITH/MATTHEW LYNN Travelocity Itinerary Number: [redacted]89 American Airlines Confirmation Code: QBLBWQ Korean Air Confirmation Code: 8D54ZF I am the sole traveler, with my daughters, Evelyn and Sophia, on a separate flight. Regardless of their travel plans, my priority is to secure a refund from Travelocity and make alternative arrangements. Your assistance in resolving this matter would be greatly appreciated. My interactions with Travelocity have been disheartening, leaving me feeling unsupported, especially considering my current family situation. Thank you for your understanding and support.

I had a taxing experience with my American Airline flight from Trinidad to JFK due to multiple issues causing delays and discomfort. I am scheduled to return from Trinidad on June 5, [redacted], and would prefer not to use American Airline for the return trip. My first choice is Caribbean Airline departing from JFK at 12:50 am to POS, or a similar option. The long delays and physical strain from the extended journey have left me dissatisfied and hoping for a smoother return trip. Thank you for your understanding and assistance in making the necessary arrangements for my upcoming flight.

I need to request a refund for a Vatican Museum Guided Tour I booked through Travelocity with the Itinerary #[redacted][redacted]. The tour did not meet my expectations, and I am disappointed with the experience. The EcoArt manager, Kimberly, has promised me a refund of $[redacted] to my Visa ending in [redacted]. I appreciate their willingness to address my concerns and offer compensation promptly. Thank you.

I've been attempting to cancel my room for tonight since 7:30 am with Castle Rock and requested a refund for half of the amount paid for several reasons. Firstly, my elderly aunt, who is in the early stages of dementia, needs to leave urgently. Additionally, the hotel was believed to offer continuous breakfast, which is not the case. One of the key cards provided does not work, and the outdoor pools are small, with one being a kiddy pool and the other a 3-foot deep water volleyball pool. While in the 3-foot deep lazy river yesterday, my skin started itching. I am seeking a refund of $[redacted].50, half of the $[redacted] paid, as I have spent over 6 hours trying to cancel the reservation. I may have booked through Travelocity, not Expedia as initially mentioned.

Hello, I am trying to check the status of my flight credit once again. I have been calling consistently but haven't received any updates. On Friday, June 22, [redacted], I spoke with two supervisors named Rachel and Charles who assured me an update from their offline team within 24-48 hours. However, as of today, June 28, [redacted], I have yet to receive any update. I have explained to every representative I spoke with that my flight credit should still be valid as it is within a year from my original travel date. Due to Hurricane Irma last year in September, my flights were cancelled, and I couldn't travel. I am trying to make new travel arrangements from Marsh Harbour, Abaco to Nassau, Bahamas on July 9, [redacted], then from Nassau to Fort Lauderdale, Florida on July 10, [redacted], and return to Marsh Harbour on July 15, [redacted]. I have been provided with flight times, but the delay seems to involve Hahn Airlines. With my travel date approaching, I urgently need an update as I have exhausted all my options.

I made a reservation through Travelocity for a hotel in Kissimmee, Florida, at Clarion Inn & Suites. Upon arrival on the 4th of July, I was shocked to see the hotel under construction with unkempt landscaping and an empty parking lot. The lobby windows were dirty, making the place look like a scene from a horror movie. I immediately called Travelocity to report the situation, requesting help finding a new hotel and a refund for the Clarion. The representative was apologetic and mentioned they would be in touch within 48 hours but couldn't find an alternative room. Feeling frustrated, I later found a great hotel named Greenway on Travelocity's website and was pleased with the stay. Despite Travelocity's email stating they couldn't assist with a refund, I expressed my disappointment via email and mentioned reaching out to corporate. Merry Sherlock from Palm Bay, Florida.

Subject: Travelocity Reservation Change Issue I initially made a reservation at Hotel Tambo Real for July 2-4 for three nights. Due to a change in plans, I tried to modify it to two nights. Despite Travelocity's website suggesting an easy change process, Customer Service informed me that I needed to contact another unfamiliar company, Hotel Bets. When I approached the hotel directly, they declined to provide a receipt for the adjustment. As I made the booking through Travelocity, I believe it is their responsibility to handle customer service. I am seeking a refund of $56.53 for the unused third night. I am disappointed by Travelocity's lack of clarity on reservation changes and their attempt to deflect responsibility onto the hotel. I will now be cautious about using Travelocity for future bookings. I am sharing my dissatisfaction through social media and word of mouth. Thank you, S.Terry

Hello, I wanted to reach out regarding my recent trip to St. Lucia that I booked through Travelocity. 1) I've noticed an extra charge of $45.95 on top of the hotel and flight expenses. I would appreciate a refund for this amount. 2) Upon arrival in St. Lucia, I discovered that I was double-charged for the flight, a total of $[redacted].18. This caused financial issues as my card was declined for insufficient funds. After contacting my bank, I found out they detected a duplicate charge for the same amount for the LIAT flight! Although the money was eventually returned to my account a few days later, the incident disrupted my vacation as I had to spend time and money to sort it out. I am requesting compensation for this error on Travelocity's part that impacted my trip adversely.

I am extremely disappointed with the customer service provided by Travelocity. Our planned trip to pick up a new puppy turned into a nightmare due to issues with the airline's crate requirements for the pet. Despite having booked a flight, rental car, and hotel stay in advance, the puppy did not fit in the approved crate upon arrival in North Carolina. This forced us to drive back home early and miss the hotel stay and part of the trip. Travelocity refuses to refund us for the unused night at the hotel, the early car return, and possibly the flight tickets. It's frustrating that they might profit twice by re-renting our reservations for that night. We find it appalling that the airline expected us to place an eight-week-old puppy in a crate that was not suitable. This experience has been incredibly disappointing, and we will reconsider prepaying for future trips after this terrible service. We even tried to cancel more than 24 hours in advance but were met with a disappointing response.

I made reservations for September 4-7, [redacted], at the DoubleTree by Hilton in Atlantic Beach, NC. Upon arrival, I discovered the toilet was clogged. Despite attempts to fix it, it remained unsatisfactory. Additionally, the bathroom fan was not working and the loud air conditioning made it difficult to enjoy our stay. We requested another room, which was promised for the next day, but by the time of our check out on September 5, no alternative was offered as agreed. Due to the unmet expectations, I am seeking a refund based on the booking through Travelocity under Itinerary #[redacted][redacted].

Hello, I recently made a reservation for a two-night stay (October 13th to 15th) at The Grand at Trafalgar Square in London through Travelocity. My Itinerary Number is [redacted][redacted]. I initially booked under my name, Anna Platen, but I would like to change the reservation to my boyfriend's name, Jeff Wilbusch. I have attempted to make this change on the Travelocity website without success. It's crucial that the receipt reflects his name. I would appreciate it if you could update the reservation to Jeff Wilbusch. Please send the confirmation of this change to his email at [redacted] and contact number +49 [redacted]6. Thank you for your assistance. Anna Platen

I am Patricia Hernandez and I am currently in Spain dealing with a very delicate health situation regarding my husband, Mr. Ignacio Antonio Romero Muñoz. We purchased two round-trip tickets to Nicaragua-Spain-Nicaragua. My husband is currently being treated at the HUCA hospital in Oviedo, and there is a high possibility of a transplant. The doctors have advised him not to travel due to his critical health condition. Ticket information: Booking Code: VPKZKY Numbers: [redacted][redacted] / [redacted][redacted] Due to these circumstances, we kindly request a refund for the return tickets. Thank you for your understanding and prompt response. Email: [redacted] Phone: [redacted]11

During my recent flight on Spirit Airlines from Los Angeles (LAX) at Terminal 5 Gate 54A on October 17, [redacted], I encountered a disappointing experience with the staff. While waiting to board in Zone 1, one of the employees named Kevin was extremely rude and dismissive towards us, insisting we wait for other priority passengers without showing any consideration. Even after a delay in the boarding process, his lack of professionalism was evident. Furthermore, another staff member named Jessica displayed a similar unpleasant attitude, lacking the expected customer service skills. Once aboard, the disruptive behavior of passengers behind us added to the unpleasant journey, with their continuous noise and disregard for fellow travelers. The flight attendants' response to handle the situation was ineffective, leaving a negative impression. Despite encountering a few friendly crew members, the overall experience was disappointing and fell short of expectations. Considering the unsatisfactory service, I kindly request a refund for the flight and associated fees. My confirmation number for the flight is [redacted].

We have always been pleased with Travelocity in the past. However, our recent experience was disappointing. We booked our trip through an agent expecting an evening return flight, but it turned out to be at 6:45am. Additionally, we were mistakenly charged in US funds instead of CAD. Despite raising this issue, we were initially met with resistance from the agent. Even after escalating the problem, it took 15 days for the refund to be processed. The misunderstanding of our return flight time further complicated our trip. The lack of understanding and assistance from the representative made us feel it was our fault. This, along with the shortened vacation, has left us dissatisfied. Due to this experience, we are reconsidering using Travelocity in the future.

Itinerary [redacted][redacted] D. OConnor When my flight was booked, we requested First Class seats but were quoted a higher price so ended up booking Economy. Today at the airport, we were required to pay upgrade fees for an Economy seat, which we did. It is confusing why we had to pay for the Economy seat when there were available First Class seats. We feel disappointed, especially since I'm disabled and haven't flown in a long time.

I am really disappointed with my booking via Travelocity. Frontier Airlines has changed my flight schedule 4 times, resulting in inconvenient 3-hour layovers and a late-night arrival at 11:15 pm. Additionally, the Luxor Hotel clarified that the "Run of the House" room type no longer exists, meaning I will receive a random room upon arrival and have been allocated a Pyramid Deluxe Queen room with two beds. As this trip marks my one-year wedding anniversary, I had hoped for a more special experience. Travelling the entire day on Sunday, November 4th to reach Vegas and only receiving a standard room is disheartening. Moreover, the flight on Saturday, November 10th now departs at 6:15 am, necessitating a 4:15 am arrival time, which seems unreasonable. This situation has led to losing two entire days, and I am quite dissatisfied with the overall arrangements.

I am reaching out to express my dissatisfaction with the customer service experience I had recently. I contacted customer service to request separate itineraries for passengers on a trip. Representative Ann #[redacted] informed me this was not possible, which I understood. However, she repeatedly mentioned emailing me without providing clear information. Despite my inquiries, Ann could not explain the purpose of the email. When I requested to speak with a manager, she placed me on hold for an hour. This incident has left me disappointed as a first-time user of Travelocity. I regret to say that based on this experience, I will not be using Travelocity again. Sincerely, James McG.