Tinder Customer Service Issues

Hello, I created a Tinder account yesterday, but it's currently under review, and I can't access it. I was requested to upload two selfies in matching poses, which I did. I believe it's being reviewed because initially, I had a textile picture instead of a personal one. As I wasn't certain about using Tinder long-term, I hesitated to upload personal photos for privacy reasons. However, I'd like to continue using the app. Could you let me know when I can expect to regain access?

I recently downloaded Tinder and set up my profile, but I wasn’t having any luck with matches. So, I upgraded to the gold package. After getting a few matches, I tried swiping right but kept encountering an “error” message instead of making a match. Despite my efforts to troubleshoot the issue, I couldn't resolve it. Now, I’m unable to access my account altogether. I feel quite disappointed and would like a refund for my purchase. I'm willing to delete my account if necessary.

My account was banned some time ago without any explanation, around the time my password was leaked. Although I've since changed my password, my account is still inaccessible, and no one has assisted me with this issue. I have noticed that banned accounts are reviewed periodically, and I would appreciate it if you could review mine promptly so that I can regain access. The current situation is extremely unfair, and I am determined to persist in contacting support until this matter is resolved. I do not want to hear that I am banned and have to accept it; this situation is unacceptable. I am even willing to upgrade to the premium version if my account access can be restored. I want to emphasize that I am not at fault in this situation.

I am requesting a refund for my "gold" account status. Unfortunately, I was unknowingly charged multiple times on my Apple credit card without realizing it. The charges occurred for the months of December [redacted], February, March, April, May, June, July, August, September, and October [redacted], totaling $12.09 each time. I believe this is incorrect and would appreciate a refund for these charges. I also would like to cancel my account moving forward. Thank you for your quick assistance.

A few years back, some friends set up a Tinder account as a prank using my phone number. At that time, I didn't object, but now I am encountering issues signing up because my account/phone number was banned due to my young age. Now that I am 19, I would like to use the app but I am unable to. Unfortunately, I am unsure which email was used to create the account, and Tinder support is unresponsive to my situation. Despite explaining the circumstances and providing my blocked phone number, I haven't received any assistance.

Hello, I subscribed to Tinder but canceled it through Google Play Store. Despite canceling, I noticed Tinder charged me again. I can't access my account as I deleted my old email. I kindly request assistance in refunding the unauthorized payment and sending a cancellation confirmation to my new email: [redacted] The email linked to my Tinder account was [redacted]

Hello, my name is Devin. I recently created a Tinder account for the first time earlier today, around 3 p.m. or later, but I'm not sure of the exact time. When I opened the app, I was surprised to see that my account had been banned. I haven't engaged in any conversations yet; all I've done is swipe left or right. I suspect this might be a mistake on your end, perhaps due to a misunderstanding about my age. I'm a 27-year-old resident of Virginia Beach. I have reviewed all the guidelines and can't find a reason for the ban. I kindly request that my account be reinstated as I believe this ban was issued in error, and I haven't violated any terms.

I recently reactivated my Tinder account after about a year and a half. I uploaded a new photo of me at the gym without a shirt, and shortly after, my account was banned. I've been a user of this app for a long time and have seen others with similar revealing photos, so I am confused as to why I was banned for just a shirtless picture. Can you please explain what led to my ban? I would appreciate it if you could lift the ban once I understand the reason, as it was unintentional, and I will ensure it doesn't happen again once I'm aware of the cause.

I've been chatting with a match for about four days, but we encountered a bug where her messages don't appear on my mobile app. I only receive notifications but can't view the full messages on my phone, only on my computer where I can see previews. Despite this issue, she is still able to write to me as I can glimpse the start of each message. The chat remains inaccessible as I can't fully open it. I have taken screenshots and pictures of the errors for reference.

Hello, I am in need of urgent assistance. By mistake, I deleted my Tinder account, confusing it with another app while under the effect of a sleeping pill. Can you please aid me in recovering my account? The phone number associated with the account might be [redacted], or possibly [redacted] which I used to create a new account. I am hoping to reverse the accidental deletion and regain access to my original Tinder account. I do not recall being prompted for an email when I initially set up the accounts.

Subject: Tinder Account Suspension Inquiry Greetings, I am writing to address the recent suspension of my Tinder account, which occurred shortly after upgrading to the Gold membership earlier today. I am uncertain as to why this action was taken as my account is new, less than a week old, and genuine, with authentic photos. While I am willing to accept the ban if it is deemed necessary, I kindly request clarification on the specific reason behind it. I am confident that I have not violated any terms of service, as my profile was straightforward, and my interactions were minimal and respectful. I am not seeking a refund despite the recent subscription fee I paid. For any review or assistance, please contact me at the email associated with the account: [redacted] Thank you.

Subject: Issue with my Tinder Account I am extremely disappointed with the way my account has been handled. Despite having a verified account and not breaking any rules, my account was unfairly banned. This happened shortly after I subscribed to the app and I have only been using it for a few days. On top of that, I am unable to like my matches as the app keeps showing 'matching failed'. It is truly frustrating to experience this lack of respect for users' rights. I have decided to delete the app as I cannot support a platform that treats its users this way. I will not recommend it to anyone given my negative experience, as it seems there is dishonesty on the developers' part with subscriptions and banning practices.

I was requested to submit photos of myself in specific poses to verify my identity. Despite following the instructions and completing the poses with a mask on (due to pandemic regulations while in public), Tinder banned my account. I seek to restore my account as I believed I was complying with their request and had meaningful conversations with people I would like to reconnect with.

Hello. My name is Shibaani S. I just discovered my Tinder account has been banned. This was unexpected as I believe I have not breached any terms. If I have unknowingly done so, I sincerely apologize and will make sure to follow the rules going forward. I am hoping my account can undergo an unbanning procedure. Thank you and have a pleasant evening.

Dear Team, I hope this message reaches you well. This is my second attempt within a month to address an issue. In November, I suspect I was shadow banned, but I am unaware of the reason. After reaching out previously, the ban was lifted, or so I thought as the app started working again. However, the same situation has occurred now. I am engaged in conversations without any responses, I am not getting any matches, and I am unable to upload photos. If I have been shadow banned once more, kindly lift the ban so I can continue communicating. I am unsure why this is a recurring problem, as I am confident that I am not violating any rules. Is it possible that swiping left on certain profiles could be the cause? Previously, I registered on Tinder while in Spain, but I am currently residing in a different country temporarily. Could this change in location and phone number be contributing to the issue? I am eager to resume using the app to potentially meet someone. It would be greatly appreciated if you could clarify if I have infringed any regulations and how I can prevent being banned repeatedly, especially when I am not knowingly breaking any rules. Thank you for your attention to this matter. Warm regards, Andi

I attempted to use my MCU debit Visa card for a 24-month membership on Tinder, but unfortunately, the transaction did not go through. After contacting Municipal Credit Union Bank, they confirmed that my card is in good standing and should work without any issues. It seems there may be a payment processing problem specifically with Tinder. I kindly request assistance in resolving this matter as it is quite frustrating not being able to proceed with the payment. Any guidance or support to help successfully purchase the membership would be greatly appreciated.

Dear team, I hope this email finds you well. This is my third attempt to reach out to you. Back in November, I experienced a shadow ban without understanding the reason. After contacting you, it was lifted, but recently, I faced the same issue again. Currently, I am unable to engage in conversations, receive matches, upload photos, and more. I urge you to stop this repetitive shadow ban and lift it so I can continue using the app without disruptions. The weekly bans are concerning, especially when I believe I am not violating any rules. Simply swiping left on profiles should not lead to such restrictions. As I initially registered in Spain but now live in a different country temporarily, could the change in the phone number be causing this problem? I seek clarification to ensure I have not unintentionally breached any guidelines. Thank you for your assistance. Best regards, Andi

I believe my Tinder account is being tampered with by individuals I know. Despite the rarity of such incidents, I am certain this is happening to me. I have noticed strange occurrences, such as matches reappearing weeks later, messages appearing as if they were never sent, and conversations vanishing. While I understand how far-fetched this may sound, I have encountered a unique situation where this is indeed taking place. I am uncertain about what steps to take since this is an uncommon issue with no straightforward solution. I have come across individuals with the capability to manipulate the account. Is there a way for you to check for any suspicious coding or anomalies from your end? I may seem paranoid, but this is a real concern for me. Some time ago, I experienced a situation where matches I made did not show up immediately but appeared months later, dated weeks apart. This inconsistent behavior is causing me distress.

I recently updated my profile with photos from Facebook when my gold membership was refunded, and I got banned without any clear reason. I believe it might be due to a mistaken algorithm flagging my account as fake. Despite reviewing the guidelines and terms, I couldn't find any violations. The responses I received only mention a rule violation without specifying it or offering a way to address the issue. I was banned abruptly without any prior warning, and now I'm unable to create a new account or appeal the ban.

I recently discovered that my account on your platform has been banned due to alleged violations of your Terms of Service and Community Guidelines. I was surprised by this as I had not been active on the app while I was abroad. Upon my return, I tried to log in only to find out about the ban. Tinder has been a valuable platform for me to connect with others, especially during these challenging times of the pandemic. I assure you that I have always adhered to the rules and guidelines set forth by your service. I have reached out multiple times and will continue to do so to resolve this matter. It's possible my account was compromised while I was away receiving surgery and had no internet access. I am willing to create a new account, but I strongly believe my original account should be reinstated. I am eager to use the app again to meet new people. I have provided evidence of being abroad and undergoing surgery. I'm concerned that despite following the instructions to contact via the account email, I have not received any response yet.