Time Warner Customer Service Issues

I'm having trouble with my remote. When I press the buttons, nothing seems to work correctly. All the remote does is light up the cable button when I press any other button, or it lights up the TV button when I adjust the volume. Currently, the only function working is the volume control. My TV screen shows snow and a message indicating a weak or no signal. Despite appearing to be on channel 5, I am unable to switch channels.

I have a simple request. I am not a Spectrum customer, but outside my house, there's an unsightly metal plate over the equipment box on the sidewalk that's slippery and dangerous. I've been trying for years to get someone to replace it with a plastic lid that fits properly inside the receptacle. It would be greatly appreciated if they could finally come out and fix it.

I placed my service on vacation hold in November [redacted] with a return date set for late March. Due to my travel plans changing, I stayed a few weeks longer and forgot to extend the hold. To my surprise, I received a bill over $[redacted] for just over a month and a half. Despite numerous calls, the customer service representatives were unhelpful, citing the end of a supposed Time Warner special deal that did not align with the services I received. After filing a complaint with the Better Business Bureau, I had multiple interactions with different representatives, finally reaching Bill at [redacted]. Sadly, the conversation felt accusatory and unproductive, leaving me frustrated and unheard. As a loyal customer of 30 years, I was hoping for assistance in resolving the bill and finding a more suitable package within my budget. Your attention and support in this matter would be greatly appreciated. Warm regards, Russell P. [redacted] Dimmick Road West Chester, Ohio [redacted] Account number: [redacted]

On June 15, [redacted], Marvin K. from [redacted] S. Parkview Avenue, Columbus, OH [redacted], provides a recap of a conversation with a Spectrum representative on 4/18/18. Marvin mentions being at different locations from November 1, [redacted], to June 11, [redacted], including Delray Beach, Los Angeles, Hawaii, Vancouver, Whidbey Island, Seattle, and Chicago. He explains encountering issues with an offer he received on Facebook on 4/18/18 for Spectrum services. Despite being assured that activation would only occur after installation, he returned on June 11, [redacted], to find a past due balance. Having made several calls and not receiving the promised callbacks, Marvin expresses frustration with being asked to pay the bill without proof of the initial agreement. Marvin emphasizes his long-standing loyalty to Spectrum since the Insight days and seeks assistance, sharing his contact information as [redacted].

I am encountering difficulties sending messages to a particular email address, specifically [redacted] Each time I attempt to send an email to this address, I receive an automated Delivery Status Notification indicating a permanent delivery failure. The error message states that messages from my IP address are unable to be sent to that specific address due to a block list issue. This problem has arisen in the past week, preventing communication with my brother who uses that email address.

I had appointments scheduled for installation today at 4:30 PM and 7 PM, but no one arrived. I have tried to contact customer service five times, waiting on hold for 20 minutes to an hour each call. I have screenshots of my call log but still haven't been able to speak to anyone about the installation. If you want to retain me as a customer, I recommend waiving the $60 installation fee due to the inconvenience of missed appointments and the lack of response from customer service.

Hello, As a Network Engineer, I am interested in scheduling a troubleshooting session or bandwidth evaluation. I have noticed that my connection bandwidth consistently fluctuates between 70-170Mbps and never reaches 200Mbps. Even with VPN connections, the issue persists. I am willing to provide logs if needed. I would appreciate it if you could arrange for a Network Engineer from your team to assist me in troubleshooting this matter. Thank you, Alex C.

As a new Spectrum customer, I have been experiencing ongoing frustrations with the cable boxes provided to me. Issues include the guide being unavailable 90% of the time and random audio cuts. Despite multiple calls and technician visits, the problems remain unresolved. I am disappointed that I was denied a credit for the service disruptions, with the explanation that the guide is not a paid feature but a gesture of kindness. I am now considering cancelling my service due to these unresolved issues. It is concerning that the company was aware of 81 known issues with the new cable boxes but still launched them with so many problems. I am exploring ways to escalate my complaints to the company's higher management.

Since last Sunday, 11/11/[redacted], the cable TV service has been experiencing significant issues at Budget Suites Las Colinas. Over 15 channels are affected, with problems including black screens, audio loss, freezing pictures, and skipping frames. Initially, the disruptions were brief, but now they last longer periods. Despite contacting the staff at the location multiple times, the customer service quality remains questionable. Hopefully, this problem gets addressed promptly to ensure an uninterrupted viewing experience for all guests at [redacted] Walnut Ridge Drive in Irving, [redacted]. Thank you for your attention to this matter. Shayna.

Subject: Regarding Cable Service Account Dear Customer Service Team, I am reaching out to address the pause on my cable service after contacting customer service. Unfortunately, due to unforeseen circumstances, I was unable to follow up to maintain the hold. A family emergency arose when my step-daughter was hospitalized and eventually passed away on July 1st. I kindly ask for your understanding regarding the delay in my communication. Given the situation, I would appreciate it if you could consider refunding the charges for my bills covering May through October. For further details, please refer to the provided link to the obituary. Your prompt attention to this matter is greatly appreciated. Sincerely, Paul Bauberger Account: [redacted] Contact: [redacted]

I received a voicemail on my cell a few days ago regarding owing 2 months of service amounting to approximately $[redacted]. I have not received any invoices either by mail or email. I visited a local store seeking to switch to save money from my CinBell TV-Internet service after seeing ads for $79.00 for 2 years with a phone included. Despite this, the staff at the store did not agree to match the offer. I left the store with your equipment, thinking I would see new ads soon. Although new ads appeared, I never connected your equipment as I faced various crises including health issues, financial struggles, family matters, and a car breakdown. Today, I plan to return the unopened equipment if the store is open. I have not utilized your service as CinBell is more affordable and reliable. Additionally, I have concerns after hearing news about significant refunds to dissatisfied customers amounting to over $[redacted],[redacted]. I refuse to pay for a service I have not used.

After switching my home network router from a D-Link [redacted] to an EdgerouterX, I experienced email connectivity issues with both MS Outlook [redacted] and Mozilla Mail. A tech support representative suggested the problem lied with the Outlook version. However, even with Mozilla Mail, the problem persists. The IP address of my PC has changed due to the new router. I am currently resorting to Spectrum webmail. Any advice on how to troubleshoot this email sending and receiving issue with the new router would be appreciated. Thank you. Dennis R.

My internet unexpectedly went out earlier, and after speaking with John in Manila, he suggested I hard-boot my computer, although I mentioned it would disrupt my Vonage phone service. He then switched me to WiFi for internet access. John left a message explaining that if my internet didn't resume after restarting my computer, I should contact them to schedule a technician visit due to signal loss issues. Currently, my internet is restored, but Vonage phone service is still down. I recall facing a similar issue six months ago and needed a new router. To prevent a recurrence and ensure I have both services working, I am requesting a service call to check my setup. Can someone arrange for an appointment promptly?

My internet suddenly went out, and after speaking with John in Manila, he advised me to hard-boot my computer, which unfortunately resulted in losing my Vonage phone service. He mentioned setting me up on WiFi for internet access, and I appreciated his assistance. John followed up saying that if my internet continued to have issues, I should restart my computer and contact them for a technician due to signal loss concerns. Despite having the internet back, I am still without phone service from Vonage. A similar situation occurred six months ago, which required a new router. To prevent this from happening again, I am requesting a service call to maintain both internet and phone service. Can someone please schedule an appointment for me as soon as possible?

I placed an order for 2 UHF receivers and a DVR, but was informed that the company doesn't offer UHF receivers. The representative then suggested 2 Apple TV receivers. I received one Apple TV and the DVR, but the Apple TV doesn't have recording capabilities and the DVR doesn't work with UHF. I've visited the local office twice with no resolution. I'm now left with an Apple TV box I can't use that cost $[redacted]. I'd like my account reverted to the $59.98 I was paying before. I need guidance on what to do with the Apple TV. If there's a solution to make it work, I'm open to it. I've been a loyal customer for 15 years and switched to your Internet recently, hoping to try the TV service. Unfortunately, my setup requires UHF. I'm eagerly awaiting your prompt response.

After speaking with a representative about my issue, I was informed that I would receive a call. When the call came through, it was an automated system that presented me with only two choices: press one to speak with a representative or another option if my issue was resolved. Since my problem persisted, I chose to speak with a representative. Unfortunately, I was placed on hold for 15 minutes before being connected to a dispatcher. It was frustrating to wait without knowing the purpose of the call or the expected wait time. A suggested improvement would be to include a third option to leave a callback number for when an agent is free. This change would better respect the customer's time and enhance efficiency. James T. from Ithaca, NY.

I am a 64-year-old retiree who relies solely on my social security income due to health issues. Over the past almost two years as a Spectrum customer, I have always paid my bills on time. This month, unexpected health expenses have strained my budget, making it impossible for me to pay my overdue balance before the cutoff date, just three days prior to when I can pay it in full. Despite speaking to multiple representatives, none could provide me with a three-day extension. Their only suggestion was to switch to a more affordable package. While I consider this option, the internet is crucial to me, and facing a significant increase in my bill three times in less than two years is concerning. I would appreciate any assistance or advice on how to move forward in this situation.

My name is Joseph Kinsey. I have been a customer of Time Warner and Spectrum for about 10 years. Since Spectrum took over, I have noticed that it is now challenging to receive payment extensions. My bill is at risk of disconnection today, but I will not be able to make a payment until my payday on Thursday. Despite occasional late payments, I have consistently paid my bill every month for years. Is there any way I can receive a payment extension just until Thursday?

Time Warner/Spectrum did not come to mark my property lines as requested before digging our new septic system and leach field. Due to this oversight, our lines were accidentally cut by mistake. After multiple calls, the cable company scheduled a visit four days later, impacting my ability to work from home, especially with a pending job offer requiring immediate attention. Despite explaining my situation and the urgency, the customer service representative was unhelpful and refused to provide me with the manager's contact information. The call center was located in Wisconsin, a disconnect from my New York residence. This has led to financial losses and the potential loss of a job opportunity. The lack of local support and unwillingness to address their mistake has exacerbated the issue, leaving me frustrated and seeking resolution.

I recently signed up for the preferred data plan with San Diego Cox Communications, which included [redacted] GB. Based on the information I provided, I was assured that this plan was the best fit for me and it was unlikely that I would go over the data limit. However, I started noticing unexpected monthly data charges and credits on my bill that sometimes doubled my bill amount. After experiencing this for a couple of months, I decided to cancel my service. Despite cancelling, I continue to receive bills with additional charges like activation and installation fees. The latest bill even includes charges for partial month services, with an outstanding balance of $0.27 but an alarming total of $[redacted].86 due to unexpected charges. I am worried about the impact this may have on my credit score and would appreciate any advice or guidance on how to address this situation. Thank you.