The IRS Customer Service Issues

Hello, my name is Karen Stallsworth. I am curious if others have encountered the same issue. I e-filed my taxes with TurboTax in March 11, [redacted], and the IRS confirmed the acceptance of my State and federal taxes. Checking the IRS website's "Where's my refund" section today, June 10, [redacted], it still states that my refund is in process and to wait for a deposit date within 21 days. Would like more details other than the generic message. Attempts to call were unsuccessful. Any insights are greatly appreciated as I, like many others, am striving to remain patient. Thank you for any assistance provided.

Since [redacted] to [redacted], I have not received any of my refunds. I recently discovered that this is because my ex-husband wrongly claimed me and our children on our tax returns without my consent. I separated from him in [redacted] due to domestic violence and have not had any dealings with him since. I am seeking advice on how to reclaim my refunds and the stimulus payments I never received. I am a hardworking American citizen facing financial struggles, and I believe I am owed the money that was taken from me to pay off my ex-husband's debts. I have all necessary documents to prove my innocence, and I am determined to fight for what is rightfully mine. Thank you for your attention to this matter.

In [redacted], my ex-husband and his mother filed our taxes online claiming our three children. However, during that time, we were not living together, and I had already moved out to North Wilkesboro. Our divorce was finalized in April [redacted], but we had been separated since January [redacted]. I recently found out from an IRS tax consultant that my ex-husband had filed taxes jointly with me without my knowledge. I have not received any tax refunds from [redacted] to the present. I also have not received my three stimulus checks. I believe I am entitled to this money that I have earned, and I am innocent in this situation. I will be providing all necessary transcripts and information to support my case. I am reaching out to understand the process to reclaim all the refunds owed to me, including those from [redacted] onwards. I hope to resolve this matter promptly. Thank you for your attention.

I have encountered multiple rejections of my tax return submissions and need assistance in resolving this issue promptly. The most recent rejection was related to an EIC from a former employer of my husband, which has been verified as correct. Despite being married, our returns are often withheld due to my spouse's back child support obligations. I am seeking guidance on how to potentially receive a portion of the return that rightfully belongs to my daughter and me, as I believe I should not be penalized for his financial liabilities. Considering the circumstances, would it be advisable for me to file as Married Filing Separately to access the portion of the return due to us? Additionally, I am inquiring whether changing my filing status to Married Filing Separately after the due date will affect the processing of my return. Urgent assistance in addressing these concerns is greatly appreciated. Best regards, Kimberly N. Knethery8513@[redacted]

I've lived with someone for the last two tax seasons, and he has claimed me and my kids. I haven't worked since my son turned 7 months old; he's now 3 years old. Also, in the last two years, my daughter was born, and she just turned two. Along with my oldest child, Jadalynn, who is 6 years old, I am wondering about the stimulus checks we might receive as his dependents. I received the first stimulus, but they did not include payment for my youngest child. Since I have not filed taxes due to his claims, I am hesitant to refile for fear of trouble. Should I consider refiling to receive the additional payment? I am worried about potential consequences for not filing while being a stay-at-home parent. I am unsure about what steps to take.

I e-filed on March 11th and after waiting the full 21 days, I called the IRS. They informed me my return is under review for 10 weeks. After this period passed, I received a letter on May 17th stating it will take another 10 weeks. This delay is causing extreme hardship as I face homelessness with my car being repossessed and having to move out to regain custody of my children. Furthermore, my bank account has been closed, making direct deposit impossible. I have attempted to contact the IRS several times but have been unable to get through. My children are my priority, and I urgently need this refund to resolve my current crisis and reclaim my car. My life is on hold while I continue to wait.

My name is Reginald T. Phifer, and I need assistance regarding my SSDI benefits from the Social Security Administration. I used to work for the federal government under the supervision of the FBI and CIA in Braselton and Atlanta from February [redacted] to January [redacted]. I am unsure about the payment amount and deductions from my supposed check. I have only received disability checks and have been on SSI since October [redacted], currently receiving $[redacted]. Initially, my pay was $[redacted] and has increased to $[redacted]. I am seeking guidance on how to obtain these specific figures and whom to contact for help. Your prompt response is greatly appreciated. Thank you. Sincerely, Reginald T. Phifer

I need to inform the IRS that I have been caring for my granddaughter for the past 6 years. Her father, Jacob Huff, who has had no involvement in her life, is set to receive the child tax credit payments starting on July 15. My details, Stephanie Roberts, are on file as I have received stimulus payments. However, his outdated tax information will result in him receiving the money for our granddaughter in July. We are the ones who have been raising and providing for her since she was nearly 2 years old. Please address this situation to ensure he does not receive the funds meant for her. Thank you, Stephanie Roberts.

I have been waiting for my income tax refund since February which was delayed because I forgot to send my [redacted] form initially. Once I submitted the form and faxed the necessary paperwork as requested, it was rejected by the IRS because the fax number provided was incorrect. I reached out to an IRS advocate who provided me with the correct fax number. I urgently need this issue resolved as I have significant bills to pay and was counting on this money. Please contact me at your earliest convenience. Thank you.

I submitted my tax return electronically on May 15, [redacted], and it got accepted by the IRS on May 18, [redacted]. It's been over 21 days (1 month) since I filed, and when I check the "Where's My Refund" tool, it only says my return is "Still Being Processed." Every time I call the IRS, the automated system says it can't take my call and to try again later. I need to talk to a real person at the IRS to understand why my refund is taking over a month to process and when I can expect it. As of 5:21pm on 6-21-21, I haven't received a call back from the IRS yet. I am looking for an explanation about the delay in processing my return and an estimated timeline for when I will get my refund. I've always had my taxes prepared by volunteers without issues in the past.

Hello, my name is Antionette D. Elliott. I am reaching out to the IRS regarding an issue I encountered while trying to file my taxes at the Broad and Master location on April 7th. When attempting to file my unemployment, I discovered that I was listed as working at four different jobs that I have no knowledge of. I have verified with each company, and I have never worked for them. It has been over a month, and I have not received my UC benefits or tax refund. I suspect that someone is misusing my information. My last four SSN digits are [redacted]. I am concerned about potential fraud and would appreciate guidance on how to address this issue. Thank you for your assistance.

When I filed my taxes, I expected to receive a refund of around $[redacted]. However, after processing, the IRS now says I owe $71 due to an error with the recovery rebate amount. I've contacted them multiple times, and initially, I was advised to amend my taxes to get the $[redacted] back. But after going through the amendment process and being told conflicting information, I haven't proceeded with it. Despite the difficulty reaching a live person through the helpline, I've been patient. I'm also still waiting on my American Rescue Plan check, which I was informed was being sent out last week. I haven't received any notification letter as promised. The laws around stimulus payments protect individuals from the IRS withholding them for any reason, except for the last installment.

In [redacted], I became a victim of identity theft. Despite trying to file my taxes for the following years, I was informed that they had already been processed. After contacting the IRS multiple times, no progress was made. This year, I attempted to file for the missing years, only to find out that my file was stagnant without any assigned personnel. Upon being rejected for not having a pin, Jackson Hewitt advised me to provide four copies of my ID and SSN as a solution. To my dismay, I discovered that my [redacted] refund was seized, and the subsequent year refunds are untraceable. I have faced financial challenges, including not receiving any stimulus payments, inability to work due to car repairs, and pending eviction by my landlord for owing $[redacted]. As a single parent with two young daughters depending on me, I am desperate for assistance and hope for understanding from the IRS during this difficult time.

Hello, my name is Shanice Staton. I am reaching out about updating my information with the IRS. My address and banking details have changed and need to be updated in the system. I have tried to update my old and current address along with my closed tax account to avoid any issues with receiving my taxes. I have been attempting to contact the IRS for three days without success, both by phone and on the website. It is crucial for me to receive a call back today or tomorrow to address these changes. I would appreciate if you could contact me via phone at [redacted] or by email at [redacted]. Thank you for your assistance in updating my banking information and address promptly. Looking forward to hearing from you soon.

I recently received letter 5071C, requesting me to verify my identity for my [redacted] tax refund. I filed my taxes a few months back. I had the option to verify online or over the phone, and I decided to try online first. Unfortunately, after providing all my personal details and my car loan account number, I received a message saying they couldn't verify my identity at that time. I then attempted to call the provided number in the letter, but no one has picked up the phone for two days straight. A recording instructs me to call back on the next business day. I've been trying since 9 am and have yet to speak with a live person. I am feeling extremely frustrated as I cannot receive my refund until my identity is verified.

Hello, my name is Shanice Staton. I'm reaching out about updating my account information with the IRS. I've tried to update my address and banking details on the system, but it seems the changes haven't gone through. I've been attempting to reach out for the past three days by phone and through the website without success. It's crucial to update my information promptly to avoid any issues with my tax refund going to the wrong account. I urgently need assistance in updating my account details. Please contact me at [redacted] or [redacted] I appreciate your prompt attention to this matter. Thank you.

Hello, I am Shanice Staton. I need to update my banking account details and address for my tax refund. The account it was set to is closed; I have a new account with a new account and routing number. I tried to update the information on the website but it did not recognize it. Please contact me at [redacted] or [redacted] before processing my taxes to ensure they go to the correct account. Thank you.

I am seeking guidance on the procedure to prevent the non-custodial parent of my child from claiming my child as a dependent on their tax returns. Given that the child resides with me for 12 months each year and the non-custodial parent does not provide any support, I believe I should be able to claim the child as my dependent. Despite being the custodial parent, the other parent has consistently claimed the child, preventing me from doing so. I am aware of who is using the child's social security information, and I have tried contacting the IRS without success. Unfortunately, the phone lines are always busy, and attempts to schedule an appointment online have been fruitless. It is frustrating to see the non-custodial parent benefiting from child care credits and stimulus benefits that rightfully belong to me. I am eager to understand how I can rectify this situation and claim my child on my tax returns as the custodial parent.

I am very frustrated with the IRS. I sent my tax return in January but haven't heard back. When I called 1-[redacted] a month ago, I spoke to 6 rude representatives. The last person said I received my refund on January 6th, but that was actually my stimulus check, not my tax refund. I used TaxAct.com but had to mail my return due to missing information. I can't check the refund status online because TaxAct's suggested amount doesn't match. It's been tough finding help. Any advice is appreciated. Thank you.

I received my refund in April. I am monitoring my account using the TaxSlayer app, which I used to e-file. I submitted my taxes before the latest stimulus was passed and I anticipate an additional refund due to the unemployment tax break. After logging into the TaxSlayer app recently and reviewing my paperwork, I noticed changes to my federal tax documents. I called TaxSlayer to inquire about these changes, and they explained that the app is self-guided, with no live agent altering my federal income tax forms. I am unsure if the IRS made these changes. If they did, I would like to know if they reflect the additional refund I am expecting from the unemployment tax refund.