The Bancorp Bank Customer Service Issues

I recently opened an account with Varo and requested a card that never arrived, possibly lost during a move. After contacting customer service to report this and update my address, they assured me a new card was on the way. However, I received an email stating my account had been closed. When I called, I was instructed to submit a new application, which I did, only to then receive an email asking me to log into my closed account. Despite following their instructions, I was told via email that my account had been closed due to a review of my activity and transactions. This decision seems arbitrary as I had no transaction history, no activated cards, and was simply waiting for my card to load funds. Now, I am unable to reach customer service as they claim my information does not match their records, causing me great frustration. I hope to have my account reopened and receive the card I requested or at least confirmation that it was sent.

I logged into my account as usual to check my balance using Face ID, but a pop-up stated that my Varo Account was suspended. I should receive an email in 2 business days explaining the reason. I've tried calling four times and sent two emails to support but have not received a response. My account is where I handle all my finances, and I've been unable to access my funds for five days now. I urgently need to purchase groceries and gas for my family. I want to regain access to my account promptly or transfer the funds to another account with BankCorp Bank for immediate use. Waiting 7-10 days or longer is not ideal.

I have been a Chime customer for nearly a year and have deposited close to $10,[redacted]. However, since October 11, [redacted], there have been [redacted] unauthorized transactions on my account totaling $3,[redacted].05. This money was my savings for important expenses like new snow tires for my car. Despite filing disputes with Chime and Google where the transactions were made, I am receiving disrespectful treatment and automated responses. The dispute department members provide conflicting information, and now some transactions have disappeared from my account without resolution. I urgently need my money back and demand to be treated respectfully as it is my hard-earned savings at stake. I have exhausted all efforts with Chime, contacted the BBB, and other agencies for assistance. I will continue pursuing this until the issue is resolved promptly.

I was supposed to receive $[redacted] in total via Cash App from my son and mom for Christmas. Instead of going to my card on file with Cash App, the payments were mistakenly sent to The Bancorp Bank. It turns out that a Bancorp Bank account ending in [redacted] was somehow linked to my Cash App without my knowledge. I have contacted Cash App's support team to try to get the funds returned, but the bank has denied the reversal. I'm now unsure of where my money is.

My name is Raymond Shipman. I noticed there was a money transfer with the number [redacted]8 that I did not authorize. I never transfer money online and did not make the $[redacted] and $60 transactions. I want the person who illegally transferred the money from my account to be prosecuted, and I need my money back promptly. I have informed my bank and now reaching out to you. I believe there should be better security measures in place to prevent unauthorized access to my account. Please provide me with information on who received the transferred money so that I can proceed with pressing charges. Thank you.

On 3/26, I tried to transfer $[redacted] from my Funzpoints account to my Venmo account. Unfortunately, I made a mistake in my account number, and the funds were sent to a different account. Even though Funzpoints claims the transfer was completed, Venmo cannot locate my funds due to their partnership with Bancorp Bank, leading to the possibility that my money went to a non-Venmo Bancorp account. This is the first time Funzpoints has faced an issue like this, as normally transfers are rejected for incorrect information. I am seeking assistance from a Bancorp supervisor or payment processor to track down my funds using the trace ID: [redacted][redacted]. It's important to resolve this issue promptly.

Hello, I am Jerome Lynn, and I am having issues making an international payment using my PayPal Mastercard ending in [redacted] on the website wintopay.com. Despite PayPal confirming that my account is in good standing, my payments are being repeatedly declined. PayPal suggests the issue may be with the card-issuing bank. I want to clarify that these transactions are genuine, and I am seeking assistance to resolve this matter. I can provide additional verification if needed. Thank you for any help you can offer.

I am experiencing difficulty with Bancorp blocking my cross-border payments to wintopay.com in Shanghai, China. Even though my card normally doesn't support international transactions, it's confusing why it worked twice before. I simply want the freedom to use my card without restrictions. I kindly request Bancorp to allow my international payments to wintopay and any foreign entities I choose to deal with. I am willing to provide my photo ID and card details for verification purposes. Thank you, J.Lynn.

My stimulus check was sent to your bank with the recovery number [redacted]. I've attempted to contact you, but I am unable to get through. I'm experiencing distress as I am unable to communicate with your bank. My name is Timothy O., and my phone number is [redacted]. There seems to be an error, as my funds are supposedly in an account at your bank and need to be transferred to my Chase account. It has been a year, and the IRS has been unsuccessful in retrieving my money. Can you please assist me? I do not have an account with your bank and have never heard of it. I am saddened that I cannot access my stimulus payment. I have tried to reach out to you at the advertised number 1-[redacted], but have been unsuccessful. Please help me retrieve my funds that have been with you for a year and return them to the IRS. Your cooperation is greatly appreciated.

I'm Clifford T. and I have an account with card.com that has been inactive since October [redacted]. I'm unable to remember the email address linked to my account and no longer have the phone I used at that time. I've been receiving deposits of around $[redacted] monthly to my Bancorp Bank account through card.com since [redacted], and I need access to my funds. I've not encountered issues with Bancorp Bank or card.com previously but am now struggling to reach anyone at card.com for assistance. I possess all necessary documents like my social security card and ID. Please contact me at [redacted] to help resolve this matter promptly so I can access my account and continue using Bancorp Bank. Thank you.

I am a Chime customer and I am experiencing issues with a dispute. Initially, they indicated they had provided provisional credit and even sent an email confirming it. However, now they are denying ever stating that to me. The transaction was marked as cancelled, making it eligible for a credit under regulation E. Despite having proof in the form of numerous emails, they continue to accuse me of lying and providing poor treatment. Different managers have given contradictory information promising resolution by the end of the day, only to later receive emails from the dispute team claiming I am not eligible for the credit. I even have an email explicitly stating that a credit of $[redacted].28 has been issued, which did not reflect in my account as promised. This situation has led to my eviction and financial hardship. I am seeking assistance from someone with authority to rectify this issue promptly and refund my money, as I have been waiting for a resolution since July 11th.

I have been a customer with Vanilla for five years. Each time I call, I end up waiting on hold for half an hour. The replacement cards I order are consistently days late - I am currently stranded in Nevada and urgently need access to my funds. Today marks the fifth day I have been waiting for my replacement card, despite being promised delivery within 3 to 5 days. I am compelled to inform you of my intent to take legal action. I have engaged the services of four legal firms who are prepared to represent me on a contingency basis. I will be reporting this matter to the FDIC as well. The customer service representatives seem uninformed, and the supervisors ineffective. On a separate note, I am a successful book author and a presidential candidate for the upcoming election. Rest assured, I will work towards the revocation of your banking license once in office. Feel free to look me up online under the name "Timely Trio Leffers" to learn more about my background. I am considering withdrawing my funds from your bank and taking further action. Murray Leffers

I am a Chime account holder and a homeless mother of a 13-year-old. Chime suspended my account, containing all my money, and provided inconsistent explanations for the suspension in the past 24 hours. I contacted Bancorp's internal fraud department, and they mentioned that only Chime can expedite the process for me to access my funds. I am on the verge of involving the government as there seems to be no valid reason for withholding my money. I have consulted with lawyers, and my next step is reaching out to the financial institution associated with Chime. My name is Andrea K., born on 05/25/76. For a resolution, I would appreciate a call in English clarifying the situation and allowing me to transfer my funds to another account in the same name.

I transferred $[redacted] to a card linked to my Chime account but the account had been closed a month prior. The bank returned the $[redacted] to Chime, leading to a suspension of my Chime account. I have sent all requested documents to Chime, but they keep asking for more. I urgently need the funds for my family and me. After calling Bancorps and being directed to Chime's customer service, I was told to wait 2-3 more business days for a resolution. Despite receiving an email acknowledging my documents, I'm concerned that excessive emailing could delay the process further. I filed a complaint with the BBB and plan to contact a lawyer tomorrow if the issue persists.

I am having difficulties with Chime customer service. They claim to have sent my physical card twice, but I have not received it. As a result, I am unable to access my funds and transfer my money. I need assistance from a banker who can actually resolve this issue. Despite being transferred to Chime by Bancorp, I have not received any helpful solutions. I tried to transfer funds to Cash App, but it got locked for two days. Then I attempted to use PayPal, which also got locked for two days, leaving me stuck without access to my hard-earned money. Chime has informed me that I have reached my transfer limit for the month, and I will have to wait an additional 7 business days to access my funds. I am extremely frustrated and disappointed by this unprofessional and unsatisfactory service from Chime, making this my worst banking experience ever.

I contacted the IRS about my stimulus checks and tax refund from [redacted]. Unfortunately, I never received the funds due to a house fire. The IRS stated the funds were sent to a Bancorp Bank Chime card. I have the account number but want to confirm with a Bancorp Bank representative before sharing it. I am unsure if the bank can reprint a new card or transfer the funds to my current card. When discussing with a representative from Bancorp Bank, they insisted the funds went to the account I set up that day, not the one provided by the IRS. I need help sorting this out as the money is crucial for me, especially as I recently had a premature baby in the NICU, making our financial situation more challenging. Please reach me at [redacted] or via email. I appreciate any assistance. Thank you.

My employer mistakenly deposited my paycheck into an old account with your bank without authorization. I have been attempting to retrieve my funds since August and have the pay stub as proof. Kindly contact me at [redacted] at your earliest convenience. I hope for a prompt resolution to this issue as I am feeling very frustrated. Thank you.

An individual is attempting fraudulent activity using an account associated with Bancorp. They have created a counterfeit domain to impersonate my company's personnel. One of our customers received the email below, among others of a similar nature: From: Bill Hughes <[redacted]> Date: Tue, Dec 27, [redacted] at 8:21 AM Subject: URGENT REMINDER {RDSPOS - Outstanding Balance} CULVER'S BULLHEAD CITY OUTSTANDING BALANCE! To: <[redacted]> Cc: Lori Deschene <[redacted]> Hello Lori, I hope this message finds you well. In line with your previous discussion regarding settling the outstanding balance this week, we are in the process of reconciling all accounts by the weekend. Please proceed with an ACH payment to the following details: RETAIL DATA SYSTEMS. BANK NAME: THE BANCORP BANK WILMINGTON, DE [redacted] ACCOUNT NUMBER: [redacted]23 ROUTING NUMBER: [redacted]45 Kindly notify me once the payment has been made. Warm regards.

My card was stolen after transferring $[redacted] from Venmo to Varo on December 14th. The money was sent by a friend for moving expenses as I was supposed to move by the 31st, but I don't get paid until the 10th. The card was taken on the 15th, and I still haven't received a new one or know my balance. I've been unable to access the app for weeks, and reporting the issue directs me to use the app, which I can't do. I'm incurring extra costs due to being unable to move and paying double rent. I urgently need to speak to a live person for assistance as soon as possible. Susann Halda [redacted] [redacted]

On December 14th, I loaded my Vanilla Visa card with $50. However, whenever I try to use the card, transactions are getting declined due to insufficient funds. I have been trying to reach Visa at 1-[redacted] for over three weeks now, but all I get is a recording prompting me to input my card number and pin repeatedly without any success. This process is frustrating as I have been on hold for weeks without any resolution. Please refund my money promptly. I have been waiting for this since December 14th, and it is unacceptable that I still have not received it. I contacted you over a week ago, and despite assurances, no one has called me back.