The Bancorp Bank Customer Service Issues

I received an email from you offering a £[redacted] loan, which I accepted at £47 per month. You requested an Amazon Card for £25 for Insurance, which I provided. Following this, you asked for the card numbers, my Sort code, Account Number, Mobile number, and a Photo of the Amazon Card, all of which I provided. You mentioned you would call to finalize things, but when I couldn't be reached, I was instructed to call back at [redacted]3 and ask for Michael. However, upon calling, the lady who answered hung up when I asked for Michael. I am confused by these events and would appreciate some clarification. Thank you, Mary

I am experiencing a significant issue regarding a missing direct deposit from Social Security for my disability award. I was utilizing the InPower prepaid Mastercard provided by Social Security. On September 3rd, a deposit of $1,[redacted] was processed by Bancorp to account number [redacted][redacted], as confirmed by Social Security records. However, InPower is claiming a zero balance and has not released my funds. It has been over a month, and I urgently require access to my disability benefits. My name is Sean Shawn Zeiss, and the InPower Mastercard number associated with the deposit is 5[redacted] 0[redacted]. I urge prompt resolution as I cannot afford to have my benefits withheld during Social Security's investigation. Any assistance in locating and transferring my funds to the correct account would be greatly valued. Thank you.

I used Google Pay with my Varo credit card. I had added the card to Google Pay but later removed it. However, before removing it, I made a payment to my mom's account which she didn't accept, so I canceled it. Now, the card is no longer on Google Pay as I had removed it to avoid the refund going back to that card. I just want the refund back in my account, but now they are saying that the Bancorp is holding my money.

I am a cardholder at Card.com and Oxygen. My card from Card.com was compromised, and they closed it with a remaining balance of $[redacted].31. When I asked how to retrieve the money, they advised me to provide the routing and account number to Oxygen. However, Oxygen informed me they cannot withdraw the funds. I was then charged a $9.95 maintenance fee by Card.com on a closed card, which I believe should be refunded since I was denied access to my money. I would like the remaining $[redacted].36 from Card.com account number [redacted][redacted] transferred to my Oxygen account, along with the $9.95 maintenance fee. My Oxygen account number is [redacted]00. Since both companies are operated by the same bank, I believe they should be able to resolve this issue.

I recently deposited my IL unemployment funds to my Varo card, which I've used for four years. Varo has since locked my card, requesting identity and funding verification. I've submitted all necessary documents but my account remains locked. Despite assurances, it has been three days and my account is still inaccessible. I urgently need to purchase medication for my advanced breast cancer. I've been waiting for the fraud department to contact me, but no email has arrived. I've tirelessly tried to resolve this, but customer service has been unhelpful and disrespectful, even hanging up on me. The situation is critical as I rely on this money for life-saving treatment.

My account has been suspended due to a suspicious deposit, which is strange to me since I receive weekly deposits from the same source without any previous issues. Despite having a significant balance previously, they are asking for identity verification and details about the deposits. I have provided all the necessary documents, including statements from my unemployment benefits, but they have denied my claims. A portion of my funds seems to be missing, and I am facing difficulties accessing the remaining amount. I have contacted my lawyer and reported the situation to the Better Business Bureau. Despite being assured that the matter would be resolved promptly, I am still waiting for a response from Chime. I record all important calls, and I am prepared to escalate this situation if my funds are not returned promptly. I am experiencing financial hardship, including having my power shut off, and I urge quick resolution from Chime.

I need help transferring funds from Bluebye Subsidiary to my PayPal card issued by the Bancorp Bank. Funds were sent on May 28th, [redacted], to Bluevine Associates. Urgently seeking assistance to access my account. Thank you.

My Varo account was suspended, and I'm not sure why. I lost my phone and contacted customer service, providing my mother's number. I explained that I needed to log in for information. Everything seemed fine until yesterday when I attempted to log in and received a message that my account was locked, advising me to call customer service. I spoke to a lady who said I would receive an email to unsuspend my account, but I haven't received it yet. Due to this situation, my power has been shut off, and my kids are at home without electricity in the cold weather, with Christmas just a few days away. I am confused about why this happened, as I've never encountered any issues until now. Please assist me with this matter. Thank you. - Walter Willoughby

I'm experiencing issues with my Paypal prepaid card. I specifically requested that it not be linked to my main account, I just wanted it activated. However, despite their initial agreement, they placed a restriction on the card. I provided proof of identity with a photocopy of my Social Security card, as it's all I have at the moment. I can't afford this restriction, especially as a single parent to two boys with almost $[redacted] on the card that I urgently need access to. If anyone can advise, I'd appreciate it. Thank you and I hope everyone is doing well.

My Chime account was closed unexpectedly without notice or explanation. According to the BBB, it was because I didn't submit my W-9 to the Bancorp bank. However, I believe I am not required to do so as I updated my information when I changed jobs and set up direct deposit with Chime, even providing documentation of my legal name change a year ago. I have received two checks for the balance in my closed accounts, but I am unable to cash them anywhere. I am confused as to why the bank listed on the checks is Bank of America when my debit card was issued by Bancorp bank and Chime.

Hello, my name is Kyle Stephens. I have a Varo account but my card hasn't been working for purchases since I haven't used it in a while. I need to access my funds, so I'm seeking assistance to get my debit card up and running. The wait time to reach a customer service representative is very long, and I'd appreciate any help to resolve this issue promptly. You can reach me at [redacted] or email me at [redacted] Thank you for your attention to this matter. Sincerely, Kyle Stephens.

Yesterday, on January 8th, I transferred $[redacted] from my Varo checking account to my Discover Bank savings account. I've never had any issues with transferring money before as it usually processes right away. However, this time, I haven't received the $[redacted] in my savings account. This money was intended for a down payment on a car that I was supposed to have purchased yesterday. I'm in urgent need of that money to secure the car. Where did the $[redacted] go?

Recently, I encountered a frustrating situation with the Chime mobile app. After facing issues trying to regain access, I reached out to their customer support. Unfortunately, my account was suspended and later closed, similar to a previous incident in November. Despite speaking to multiple representatives, the problem persisted. On December 26, [redacted], I received an email stating the issue was resolved, but upon checking, I still couldn't access my account. A subsequent call led to interactions with scripted representatives until finally speaking with a supervisor who abruptly ended the call. The follow-up email confirmed my account closure with unusual discrepancies in my balance. As a result, I am extremely concerned about my funds and feel dissatisfied with Chime's handling of the matter.

I notified Varo Bank of an error over 2 months ago. Despite reporting the error promptly after it occurred in February, I have yet to receive a resolution. Varo Bank has not issued a provisional credit, and communication with their representatives has been challenging. Each representative provides conflicting information, and promised refund dates have passed without any action. I am disappointed with their failure to comply with the Electronic Funds Transfer Act and various banking regulations. This unresolved issue has been ongoing, and I am seeking a prompt resolution from Varo Bank.

I recently received a message informing me that my Varo Money account was closed because it was used for a business PPP loan without my knowledge. I have been a loyal customer for quite some time and truly value the service. I was unaware that using the account for business purposes was against the agreement, as I had not received any prior notifications or warnings. Due to recent mail problems and concerns about theft, I kindly request to transfer the funds to my linked account on file instead of waiting for a printed check. I apologize for unintentionally breaching the terms and fully understand the decision to close the account. Can the remaining funds be transferred to my linked account promptly since the closure just occurred? I appreciate your assistance. Sincerely, L. Blakey.

I was a Varo Bank customer, and my account was closed, with the remaining balance supposed to be sent to me via check within a specific time frame. Despite contacting Varo multiple times, I have yet to receive the funds. This delay has put me in a tough spot financially as a single mother with two young children. Varo keeps assuring me it will take 14 days, but that time has long passed. I urgently need this money to catch up on bills and rent. The lack of clear answers and assistance has made this situation desperate for my family.

I am facing an issue with Varo Bank regarding an unrecognized transaction. Upon contacting them initially for more details on the charge, my account was suspended, and I am yet to receive any further communication. It is crucial for me to ascertain whether my account will remain open to receive an impending direct deposit, as Varo is the sole bank linked to the depositor. If my account cannot be reactivated, I would need guidance on potentially opening another account and how to ensure the funds are redirected. The imminent deposit is significant, and I am reliant on receiving it without any interruptions. Your assistance in providing clarity on this matter is greatly appreciated. Thank you for your attention to my predicament and for your services.

I am questioning why there is an ABA wire transfer number provided that is not compatible with other banking platforms linked to this institution. It was frustrating to discover this after attempting a wire transfer that ended up costing me $25 for getting declined and returned. This unexpected charge has left me in a tight spot without the urgently needed funds. Trying to redirect the transfer elsewhere will incur another $25 fee, but it's already past the 4 p.m. Eastern Standard Time cutoff. Even considering a standard transfer will not help as it takes 1-3 business days. Despite the auto-populated information suggesting progress, the transfer did not go through, leading to further complications. Is there any way to expedite a deposit from another institution that does not involve a wire transfer, given my current predicament?

I recently contacted 1800VARO567 to update my email address for my Varo account due to login issues after my phone was stolen. The representative helped me change my email from [redacted] to [redacted] However, I am still unable to log in with my new email even after following the instructions given by the rep. I cannot see unauthorized transactions or activate my new card. When contacting Varo support via email, they cannot assist me as my new email is not registered in their system. This situation is frustrating as Varo is my primary bank, yet I cannot access my account. I would appreciate assistance in resolving this issue and accessing my transaction history. Thank you. - Michaela Unglaub

I discovered that $[redacted] was taken from my account last Wednesday. Varo informed me that they won't have any information until the end of business on the 15th. This was my entire paycheck, causing me to struggle with expired tags on my vehicle and selling items for gas money. I'm frustrated with the lack of customer service and only being able to communicate via email. The fraudulent transaction happened in Miami, while I am in Kansas. I urgently need assistance in recovering my funds. It's essential to have my money returned promptly.