Telkom Customer Service Issues

I have been experiencing fraudulent Telkom debit orders from my ABSA cheque account since 22 Apr 21. The unauthorized transactions have cost me both money and time. Despite not having any accounts with Telkom, these deductions continue to occur. I have taken steps to reverse the transactions at ABSA, incurring additional fees each time. Visiting the Telkom shop in Menlyn shopping mall yielded no results as they were unable to provide any account information. After being instructed to obtain a sworn affidavit from the SAPS, providing bank statements, and a pay slip, I complied with all the requirements. However, the issue persists as another unauthorised debit occurred on 25 Jun 21. Despite following the necessary procedures, the problem remains unresolved, and the service received from the Telkom shop has been unsatisfactory. I am frustrated with the situation and seek a prompt resolution.

Hello, I am Naomi Hendricks, and I am a customer with an LTE account under Acc. no [redacted]42. I opened this account in April this year. Recently, I have decided to cancel my account due to the limited data and unused night data options. Unfortunately, I fell behind on payments as my husband has been hospitalized since the end of May, resulting in unexpected financial strain due to various expenses. I have reversed a debit order payment, which will be settled on the 1st of July to align with my regular payment date of the 31st of each month. The total outstanding amount of R1239.70 will be paid at that time. Please assist in processing the cancellation and necessary payment arrangements promptly.

My bill for June [redacted] is R6028.00, which is R4000.00 more than usual. If this is not resolved today, I will block my debit order and pursue legal action. I would like to review my account in person even if you are in Pretoria. Although I already paid my account for April [redacted], I noticed that I was billed again for April [redacted]. The itemized billing for airtime charges is unreasonable. I contacted the numbers listed and spoke with Vincent, who claims to have paid for airtime linked to my WiFi account in my bedroom. Please address this issue promptly, as my wife needs airtime to work from home. My account number is [redacted]31 and my phone number is [redacted].

I require assistance with my D-Link DSL home router. The 5G and 2.4G networks do not connect when I am outside my yard. Once I close the inside door where the router is located, the connection fails, despite adding the 5G network on my phone with the correct password. Additionally, while using the internet, a red light appears, causing the WiFi to stop functioning. I have to power the router off and on to restore the connection. This issue occurs daily. Furthermore, when streaming Netflix on my TV, both the 2.4G and 5G blue lights flash simultaneously, followed by the red light appearing, interrupting the internet service. I wish to resolve these connectivity problems to ensure uninterrupted internet access both indoors and outdoors. The constant flashing of the 2.4G blue light while watching Netflix is also a concern. Your prompt assistance in resolving these issues is appreciated.

I signed up for Telkom's fiber service at a rate of [redacted].99 for unlimited data, plus an additional 40.00 for the migration of my existing landline to fiber. The plan was to cancel my SmartVoice [redacted] and transfer my old number to the fiber network during the installation on 26 May [redacted]. However, the technician was unable to complete the landline migration and assigned me a new number instead. Despite contacting numerous Telkom representatives and even speaking with Awanke Khalaka from accounts, the issue persisted. Despite assurances, when I received my bill on 20 June [redacted], it showed double billing for SmartVoice and fiber. After much frustration and a physical visit to Telkom, the matter was resolved on 29 June [redacted], after which I should not have been billed for SmartVoice [redacted]. I have had ongoing issues with Telkom where adjustments are made to my account, leading me to pay the bill first before disputing it to avoid disconnection. As my bill is due on 10 July [redacted], I am hopeful this can be resolved promptly. A resolution before the due date would be greatly appreciated as I continue to seek assistance from Telkom."

On June 1, [redacted], I reported a fault with our DSTV service. We were experiencing issues with continuous streaming, where the service would stop working and display error messages prompting us to try again. The fault number is [redacted]. Despite multiple calls to customer service, the issue persists. Sipho and Cuneza were some of the representatives I spoke to. When requesting to speak to a supervisor for further assistance, I was informed they were unavailable and couldn't provide contact details. I am seeking a solution to enjoy uninterrupted viewing without the need for constant reboots. I am also looking for clarity on when this problem will be resolved, as I was promised an update via SMS once fixed, but no timeline was given.

I need assistance regarding service [redacted], which had a change of ownership from daughter to mother in mid-March for a pensioner's discount. Payments were made, but the service was suspended in late April, despite further payments. Reconnection requires manual intervention due to the perceived automation of systems. Multiple call center agents have been contacted but the issue remains unresolved. Being 73 years old, I am helping Dorothy O. with this matter and wish to escalate it. Despite payments, she is repeatedly prompted to pay by different agents. If the service is canceled, further escalation is inevitable. Payments have been made and can be proven. To rebuild trust, I seek guidance on escalating this to upper management for a swift resolution. The current lack of resolution after a month of suspension and numerous futile call center interactions is unacceptable. For further clarification, contact me, Ricardo at [redacted]. Dorothy's mobile number is [redacted] [redacted] [redacted].

I signed up for a Telkom Fixed Line Fibre package in March. After being approved for the R699 per month deal on March 24, my first bill in June shows an overcharge. Attempts to resolve this with the finance department have been unsuccessful, as I am being disconnected every time I call. Despite requesting a reference number for my query, I have not received anything. I need help resolving this issue promptly. Thank you. - S. van Staden-Coetzer, [redacted]

I terminated my Telkom service in either January or February [redacted], but was surprised to receive an SMS on 23 June stating that my account was suspended due to 'Collection'. After visiting the Telkom Store in Pinelands, it was revealed that I owed Telkom over R3000.00. It appears that when I canceled my account online in January or February [redacted], the process was incomplete. The staff at the Pinelands store discovered that there were two TIN numbers associated with my account, with only one being canceled along with my TelkomSA email address for billing. Upon reviewing old accounts, I found that the two TINs were linked to my previous and current phone numbers. Telkom continued to charge the non-canceled TIN erroneously. Despite assurances from the Pinelands store that a Telkom representative would contact me within 3 days from an [redacted] number, it has been approximately 10 days without any communication. My account number is [redacted]65 under the name S J Gauld, and I am seeking a complete cancellation of my account and a potential refund, as advised by the Pinelands representatives. Any assistance would be greatly appreciated. Thank you.

I terminated my Telkom service in January or February [redacted] but received a surprising SMS on June 23 stating that my account was suspended for 'Collection'. After visiting the Telkom Store in Pinelands, it turns out I owe Telkom over R3000.00. It seems the cancellation I did online earlier in the year was incomplete because of TWO TIN numbers present, one being incorrectly cancelled. The store staff mentioned that one of the TINs should have been cancelled when I switched phones, but it wasn't. They assured me a Telkom representative would call me within 3 days, but it's been around 10 days with no contact. My account number is [redacted]65 under the name S J Gauld. I am seeking help to resolve this issue and secure a potential refund. Thank you.

I have been struggling for nearly two years to get Telkom to address a fallen telephone pole in my neighbor's yard that has damaged our boundary wall, preventing me from activating my electric fence. Despite multiple fault reports, each follow-up attempt fails to locate the reference number in their system. An assessment post-lockdown in [redacted] yielded no resolution. My emails to the Escalation Centre <[redacted]> and Nolusindiso Tyatya <[redacted]> have received delayed responses or requests for information already provided. Despite providing my contact details, no one has reached out. I don't have my neighbor's number, but I believe Telkom should engage with them directly. This ongoing situation represents the worst service I've ever encountered.

I have been attempting to contact Telkom's customer service regarding my Data contract issue, but have not received any responses to my numerous emails. Visiting Telkom outlets and logging calls did not resolve the problem either. Despite having paid for the service for four months, I have not been able to access it, even though the coverage map indicates that my area should have coverage. I even inquired about freezing my account until I move to a location with better signal, but continue to be billed every month. I decided to stop payment last month, leading to threatening messages about being reported to the credit bureau. As a long-time Telkom customer, I am extremely disappointed with the lack of service provided.

To the concerned party, I have been attempting to contact your accounts department to arrange a direct payment for an existing debit order. The reference number on the bank statement linked to this debit order is [redacted]. I regret to inform you that Mr. Simon Unterhalter, with ID #[redacted] [redacted], has recently passed away, resulting in the freezing of his FNB bank account. After speaking to a representative via the provided contact number on your website, I was advised that I would need to visit a branch to resolve this issue. I am hoping there might be an alternative solution available. I am eager to make a direct payment to prevent the debit order from being rejected or returned. The monthly amount owed is R1509.69. I kindly request urgent guidance on how to proceed and request your banking details for the payment. Thank you for your prompt assistance. Best regards, Lauren Aron

Good Evening, On March 1, [redacted], I visited the Telkom store at Liberty Promenade in Mitchell's Plain to cancel my data contract that was due to end on March 31, [redacted]. I completed a form, kept a copy, and was informed that the cancellation would be processed, with one month's charges deducted by the end of April [redacted]. Recently, I returned to the same store to address the ongoing debit orders and explain why I had blocked them at my bank. The consultant had me complete a new form as it appeared the initial cancellation was not processed. I requested a callback while at the store but have not received one, causing concern about potential blacklisting due to this issue. I seek resolution from Telkom to reverse the additional charges I am now facing. Kind Regards, Claudia

Hi, Yesterday, I contacted customer service to cancel one of my smart broadband wireless LTE services. Unfortunately, the consultant canceled the wrong contract, leaving me without WiFi since yesterday. I have emailed the manager, but I have not heard back yet. Working from home, I urgently need to resolve this issue as it is causing problems due to the lack of internet connection. Your assistance in sorting out this matter would be greatly appreciated. Thank you.

Hello, I am reaching out regarding my mother who lost her phone and SIM card. Unfortunately, due to recent events, all nearby Telkom stores in KZN are vandalized and she can't perform a sim swap. We are in urgent need of help as there is an important message she is waiting for. While I understand the usual process with Telkom, given the circumstances, I am hopeful that an exception can be made to assist with the sim swap. Our main goal is to have her number back this week to receive the crucial message. Any assistance from your end would be greatly appreciated. Thank you for your anticipated help. Take care.

My Smartbroadband wireless uncapped service is rated for 10Mbps, but it's only running at 1.5Mbps. How can I increase the speed? I contacted Telkom at [redacted] and rated them a 10 for sorting out my issue. It took four frustrating calls to reach a knowledgeable person after being directed to different departments. I learned that my uncapped service actually has speed tiers based on data usage: starting at 10Mbps, dropping to 4Mbps after 150GB, and eventually hitting 2Mbps. This explained my slower speeds due to heavy data usage that month. I hope this information is helpful to others facing similar speed reductions on their uncapped plans.

I was misled into signing a new contract by a salesperson who claimed it was just an upgrade. I interacted with R Brown from Celldirect in February [redacted]. Despite returning the unused phone as the number could not be ported, my existing contract remains active. I have made multiple attempts to cancel the contract but to no avail. I have communicated with various Telkom representatives and have visited multiple stores, all indicating the case is closed, yet Telkom still deducts funds from my bank account. I have dealt with individuals like Xolile, Bella, Mogelana, Goodness, Thempeli, Lorraine, Nthabiseng, and Nonhlanhla. Despite my efforts, Telkom continues to debit my account, prompting me to reach out to NDebt for assistance. After contacting Telkom regarding the recent debit on July 15th, I was informed the case is closed and to contact Telkom directly. Another debit occurred on July 23rd, leaving me uncertain about what steps to take next.

Ticket Reference: [redacted]5 My mother's landline number, ([redacted]), has been out of service for at least 4 weeks in Glen Marais, Kempton Park. Residents suspected cable theft, and after the cable was fixed, their phones started working. However, when I reported my mother's line issue, a technician visited and informed her it couldn't be restored, advising her to use a cell phone. My 85-year-old wheelchair-bound mother relies on the landline due to hearing and mobility issues making cellphone use difficult. I question why other residents in the community had their phones fixed, yet my mother's line remains unresolved. I believe more effort should be made to repair her line rather than dismissing it as unfixable. Many elderly people in the area depend on their phones for communication with family and doctors. I request a follow-up visit by another technician to assess the situation thoroughly. My mother has held that number for nearly 30 years. I anticipate your prompt attention to this matter. Thank you, Sylvia D.

Good Evening, I entered into a contract for a laptop at the Mall of Africa branch last Saturday. Upon using the laptop for work on Monday, I noticed it was very slow and was hanging, making it difficult to work efficiently. I returned the laptop to the store on Monday evening, requesting a replacement, but they declined. Subsequently, I asked to cancel the contract due to my dissatisfaction, which they also refused. Despite leaving the laptop at the store since the manager was absent, I strongly believe I should be allowed to cancel the contract within three days of its inception. It is unreasonable to pay for a product not meeting my needs for 36 months. I seek assistance in resolving this matter promptly. Thank you, Saleh U. AREA MANAGER STOCK MARKET DYNAMICS 1st Floor, Menlyn Piazza, Cnr Glen Manor & Lois Ave Menlyn, Pretoria [redacted] Phone: [redacted] Mobile: [redacted] Email: [redacted] Website: www.stockmarketdynamics.co.za