Telkom Customer Service Issues

My account is currently suspended, and there seems to be a discrepancy in the payment arrangement that was set up. Last month, I ensured there was enough money in the account for the payment, but as of today, October 3rd, [redacted], no deduction has been made, and the suspension persists. I would appreciate a detailed explanation of the charges and the agreed-upon contract and how the amount specified in the statement from September 4th, [redacted], was calculated. It appears the payment was denied due to insufficient funds caused by a misunderstanding regarding the minimum payment amount. I kindly request a review of the previous statement (Ref: A[redacted]9) and the telephone discussion I had with one of your representatives.

Hello, I hope this message finds you well. I had a 24-month cellphone contract with Telkom from [redacted] to [redacted]. After the contract ended, I contacted a consultant to terminate it. In [redacted], I lost my Telkom Sim Card and have been receiving monthly bills as if I still have a contract. I visited a Telkom Mobile store in PMB to cancel the contract, but they directed me to use the online app, which I have tried unsuccessfully multiple times. Could you please assist me in canceling this contract? I am being billed around R500 per month for a phone I no longer possess. It appears someone is fraudulently using my lost sim card, and I am the one burdened with these charges every month. Below are my details: Name: PS Manqele ID No: [redacted] [redacted] Address: W1632 Esduardo Modlane Rd, Umlazi, [redacted] Cell No: [redacted] Email address: [redacted] Contract details as per the monthly statements: Cell No: [redacted] Account No: [redacted]77 EFT Ref No: [redacted][redacted]30 I appreciate your help in resolving this situation. Thank you.

Dear Lovely Telkom, I am a dissatisfied customer with an account with you. In February [redacted], I agreed to a data plan for R99.00. Telkom debited my bank account regularly until it stopped in February [redacted]. When inquired, they informed me it was canceled. I proceeded to pay my bills on time. On September 24th, I paid R99.00 at Vangate Mall as instructed, but now I received a bill for R399.40 even though my account was current. Customer care mentioned the debit order was not completed or canceled. I am confused as to why I have been paying at the counter for over 8 months. I am unsure who is liable for the overdraft caused by Telkom. Please resolve this issue or cancel my contract so I can switch to Rain. Invoice Number: A[redacted]71. Thank you.

I have been a Telkom customer since [redacted], and my automatic payments stopped in February [redacted] due to COVID-19. Recently, in August and September [redacted], I noticed an overdraft of R549.00 in my bank account related to Telkom. I visited the Vangate Mall branch on September 24, [redacted], to obtain my bill from Telkom and paid the exact amount at Woolworth. However, on October 5, [redacted], I received an SMS stating I owed R399.40. When I contacted Telkom, they mentioned the debit order was not canceled correctly, leading to the bank deductions. My question is after over a year, shouldn't I have the option to renew the automatic payments if I wish to continue using this service? Please provide the correct procedure for renewing the payment method.

I am facing issues with being charged for a contract that ended in July [redacted] with Telkom. Despite requesting termination upon upgrade, I am still being billed and even incurring new charges. The subscription is for the SmartBroadband Wireless 20GB Deal under phone number [redacted]. I want this contract terminated immediately and a refund for the past 2-3 months of billings. My name is Bvumayi Paswavairi. I recently spoke with a Tshepo from Telkom who was unhelpful and rude, even disconnecting the call while I was explaining my situation.

Good afternoon, I have encountered issues with my Telkom account and the handling of payments by different collection companies. Despite having paid R1200-00 to Telkom through two previous companies, the current collection agency has no record of this payment. As a result, they are requesting the original amount owed, along with additional fees and interest. I was advised by a previous collection company to contact Telkom directly to inquire about why my payments have not been deducted from the outstanding balance. It is crucial that the matter of the R1200-00 payment be resolved before proceeding with the new collection agency's handling of my debt.

Dear Sir/Madam, Yesterday, on 7 October [redacted], a debt collector contacted me regarding an outstanding amount of R600 owed to Telkom. I informed them that I had cancelled the service in early July, but received no response from Telkom. Despite initiating another cancellation request and being told an agent would reach out, I have not received any communication or invoices from Telkom either by mail or online. My efforts to find an invoice online have been unsuccessful. I have not received any invoices from Telkom in the past two years. Could you kindly provide me with an updated invoice and confirmation of the service cancellation promptly so that I may settle any outstanding balances? Your prompt assistance in this matter is appreciated. Best regards, F. Haroun

I had a terrible experience with Telkom Mobile when I tried to upgrade my phone and line. I went to Baywest Mall on 05 September [redacted] to upgrade my line and choose the Nova 8. I was told I could only collect the phone at Greenacres. I signed up for insurance but then found out I had to pay extra for earbuds that I didn't ask for. The staff had to cancel and redo my deal, causing me to spend over 4 hours at both stores. There were issues with my bank statements and confusion about whether I was upgrading or getting a new line. Despite signing the checklist, I later discovered I had no insurance, owed a large amount, and had a new line instead of an upgrade. I want to return the phone as this experience has been a nightmare. I need all these issues resolved immediately, and I want to cancel the extra lines and return the phone to avoid being billed incorrectly. I only want to keep one line until February [redacted] before ending my relationship with Telkom Mobile.

I visited the Telkom shop in Fourways Mall on September 6, [redacted], to request the porting of my Vodacom cell number to Telkom. I signed up for a 1.5GB Freeme contract to use with the ported number. Unfortunately, the porting did not go smoothly, and after several visits to the Secunda shop, my number was successfully ported but appeared as a pay-as-you-go rather than linked to the contract. Despite support from the staff, further attempts to resolve the issue have been unsuccessful. I am frustrated as I am paying for a contract without connectivity and my number is inactive. I am considering porting back to Vodacom and canceling the Telkom contract due to ongoing issues. The ported number is [redacted], and I do not have the contract number but my ID is [redacted][redacted]. Contacting customer care has been unhelpful, leading to multiple transfers without resolution.

On August 18th, I switched from ADSL to LTE. I intended to retain my email, but Telkom removed it. Despite having an existing account with them, I am unable to set up a new email address. Telkom, as my ISP, is not providing the assistance I need. I have contacted them multiple times through various phone numbers like [redacted], [redacted], and [redacted]53, but to no avail. This issue has persisted for two months now. I am in urgent need of help!

Two Telkom technicians arrived at our establishment on Tuesday, October 12, [redacted], to connect our current system to Optic Fibre. They were unsuccessful and scheduled a return for October 13, but after waiting until 12:30, I called to inquire about their delay. They mentioned they had petrol issues but were on their way. I rescheduled for October 14 at 09:00. When I called at 10:00, a lady answered, revealing they had left the phone at home. Now, I am without a phone connection, and my office is in disarray since their visit on Tuesday. I am starting to question if they are legitimate Telkom Technicians. The site is located at [redacted] Lovers Walk, Lynnwood, Pretoria, at Trinity Church.

I purchased a Samsung A31 a few months back. Recently, while responding to messages on WhatsApp, the screen displayed bright green, yellow, and a mix of both colors. The phone became unresponsive, and I couldn't shut it down using the side button. Initially, there were purplish-black patches in the top left corner, but now the screen has a negative/x-ray-like appearance where I can faintly see apps. Despite functioning - receiving calls and alarms - I struggle to read messages or see icons clearly. It's frustrating as I rely on the dual-sim feature. Currently, I'm using a borrowed single-sim phone due to this issue.

I purchased a Samsung A31 a few months ago. Recently, while replying to messages on WhatsApp, the screen began displaying unusual colors like bright green, yellow, and partial yellow-green. The phone became unresponsive, and I couldn't turn it off using the side button. Gradually, purplish-black patches appeared in the top left corner, expanding daily, making the phone unusable. Now, I can turn it off by holding the button, but the screen shows a strange negative-like appearance with obscured apps. The phone works in the background - receiving calls and alarms - but I can't see texts or icons clearly. I'm currently using a borrowed single sim phone but need my dual sim phone. I've tried contacting via email and phone with no success. I'm seeking advice on where to have my phone repaired under warranty.

Hello. I purchased a 1GB daily data bundle on October 15th for 30 days at R49. My data loaded for 3 days but did not load on the 18th due to a system error, as acknowledged in a message received on the 19th. I received additional data for free and continued to receive my daily data until the 23rd, when it failed to load again. I had to buy extra data to stay online. After reporting the issue to Telkom customer care, I spoke to consultant and then requested to speak with the manager, Samantha Smith. A reference number was provided, and the case was supposed to be resolved in 24 hours, but it wasn't. I followed up with Samantha Smith but the issue persists. I am still awaiting a resolution and need a refund for the additional data I had to purchase. Any assistance in reaching a resolution would be greatly appreciated. Thank you.

I am experiencing issues with Telkom at the moment. Recently, I made the switch from a 5mb DSL line to Telkom's 25mb Fibre line. Unfortunately, I am regretting this decision. While the 5mb line wasn't super fast, it reliably allowed me to stream videos to and from my students without any problems. After constant pestering by Telkom representatives in our neighborhood, my aunt agreed to upgrade to the Fibre package due to a promotion. It's been just over a week since installation, and the connection has been slow, unstable, and today, there was no connection for about two hours. I contacted Telkom to cancel the Fibre contract and requested to reactivate the DSL line, but I was informed that it's not possible as they are moving away from DSL to focus on Fibre. It would be appreciated if Telkom could improve their Fibre service before pushing customers to switch.

Dear Telkom, I reside in the Durban Phoenix area and currently have an ADSL line which costs R699 per month. Over the past four months, I have experienced frequent internet outages without warning lasting for several hours. Despite numerous fault reports and complaints, I have not received any response. This situation is frustrating as I am paying for a service that is unreliable, with more downtime than uptime. I urgently request for this issue to be addressed as I am contemplating cancelling the contract I recently signed earlier this year. I would appreciate some feedback on this matter. Thank you, Kind regards

I have repeatedly reported a missing manhole cover in front of my house at 8 Morkel Street, The Reed, for the last three years. Despite reporting it again on 6 October [redacted] with Reference Number 21/10/6 [redacted], no action has been taken to fix this hazardous situation. The open hole poses a serious risk to the public, located outside my entrance gate on the right side. Urgent attention to this matter is crucial to prevent any accidents or injuries. I can be reached at [redacted]76.

My name is Dale DH Graham residing at 16 Cosmos Drive, Morningside Manor Ext 2, Sandton. My mobile number is [redacted], and my office number is [redacted]. The landline at my address is [redacted], and I have your fibre service. About 3 weeks ago, I requested to move my modem from the cottage to the main house on the same property to improve my slow connection, which should be 50MBPS. However, I am only receiving a maximum of 4MBPS. I was informed that someone would contact me within 7-10 days to send a technician, but I haven't heard from anyone yet. I also wish to cancel my Telkom landline. Please urgently assist me with both matters. Thank you, Dale Graham

Hello, I purchased a TP-Link router online about two weeks ago. Last Tuesday, a TP-Link agent came to activate the router, but we currently do not have Internet access. The agent mentioned that Telkom needs to send us the username and password to activate the line. I've been trying to reach a Telkom agent by dialing [redacted] and [redacted], but I haven't been able to get through to anyone for assistance. It's been over a week, and I have been unable to use the router due to the lack of Internet. Can you please assist me with this issue? My contact number is [redacted]. Thank you.

Good morning, I am currently seeking assistance with transferring my previous Vodacom number to the contract I secured with Telkom on 10 October [redacted]. I have visited the Centurion branch several times to address this issue, with Shadrack providing some help. However, I am now in desperate need of further assistance as nothing has progressed with transferring the number to the new contract. It seems a one-time pin needs to be sent by the system to activate the number on the contract, but this step has not occurred. I specifically wanted to retain the old Vodacom number for my 83-year-old mother, who is not keen on changing numbers. She has been waiting at home for days for the pin, and I am concerned as she needs to go out today to run errands. I urgently require this matter to be resolved today. I kindly request an urgent call to address this issue promptly. Additionally, I ask that the first payment only commence on 31 December since I have been unable to use the phone since the contract began. My contact number is [redacted], and the contract ID is [redacted][redacted].