Target Customer Service Issues

While at [redacted] SW Morrison St, Portland, OR [redacted] with my children, including a baby in a carrier, we experienced a concerning incident on the escalator. Around 6-7 pm on the second floor, I sought assistance from a lady employee for my excited 2 1/2-year-old who wanted to ride the escalator. Despite my request, the employee did not help, leading to a scary moment where my child almost fell on the escalator. The employee's response, explaining she couldn't hear well, did not excuse the lack of action. This situation highlighted the importance of training staff on how to handle accidents on escalators to prevent injuries to customers. While escalators are convenient, safety measures should be a priority to avoid incidents like the one we faced.

Hello, I am contacting you on behalf of a friend whose car was recently broken into. Unfortunately, she had several items stolen. She is an incredibly kind individual who has overcome many challenges. Despite facing adversity, she has achieved a degree in Psychology and a Master’s in counseling, working diligently to support herself through school. She now serves as a school counselor at a low-income elementary and middle school, showing compassion and dedication to her community. Among the stolen items were Target gift cards, a planner, a lunch box, a purse, fitness clothing, and makeup, all of which she treasures. These items were taken from the gym parking lot she frequents before heading to work with children in need. As an individual, I do not have the means to replace everything taken from her. I am reaching out to companies she admires, including Target, in the hopes that they may offer support. Any assistance would mean a great deal to her, as she has always put the needs of others before her own. I understand if there are limitations to what can be done, but I appreciate your time and consideration. - Meghan M.

Today, on March 12th, I visited Target in Windsor, Connecticut [redacted] to purchase Love Beauty and Planet products. I intended to buy 2 hand washes and 2 body washes, but the coupon only applied to the hand washes, which were cheaper. The cashier struggled to make one of the body washes free, so she called for assistance from an employee named Kaiya. Despite my efforts to explain, Kaiya insisted on charging me $3.99 for the body wash. After expressing my intention to split the purchase into two transactions, Kaiya acted rudely and unprofessionally, causing a delay by taking the coupons from me. It took 10 minutes and my request for a manager for one to arrive. Although he promised to address the issue with Kaiya, I felt he didn't take my complaint seriously. As a customer and Red Card holder, I believe employees should treat customers with respect to maintain business. Kaiya's behavior has made me hesitant to return to the Windsor, CT Target or any other Target due to the poor treatment I experienced.

Reference number: [redacted]2 Order number: [redacted][redacted] Hello, On March 5, [redacted], I received a candle warmer from Target that was defective - it did not have a top and did not turn on. After contacting customer service, I was promised a refund and a replacement warmer. However, as of March 14, [redacted], I have yet to receive the replacement. Upon following up with customer service again, I was informed that because I received a refund, I cannot get a new warmer without purchasing it again, albeit with a discount. It is disappointing to have to potentially buy another faulty product. This experience has left a negative impression, and I had hoped for a better outcome, especially since it was my first and now seemingly last time ordering from Target.

Order: [redacted][redacted] Case Number: [redacted]0 Hello, I made a purchase for a 4-cube, 8-cube, and 9-cube shelving units on 3/5. Despite having closer Target stores, I lacked transportation to pick up the heavy items. Anticipating a quick delivery due to my Target card, the order took longer than expected. Upon receiving the 8-cube shelf yesterday, I found a significant dent. Contacting customer service, Trevor promptly addressed the issue. He acknowledged the poor quality and assured a replacement without needing me to return the damaged item. Upon inspecting, I found damage on the 9-cube unit as well. Trevor committed to replacing both damaged items, maintaining that there was no need to return them. Satisfied with his assistance, I awaited an email confirmation for the new orders. Upon checking my Target app today, I noticed only the 9-cube order was processed. After contacting customer service, they requested the items back before issuing replacements, contrary to Trevor's earlier resolution. Despite Mike refunding the 8-cube refund, the inconsistency in responses has resulted in further inconvenience. I hope to receive the items as promised without the need for returns, considering the conflicting information provided by different team members.

I am displeased with Target's new self-checkout policy. I believe the emphasis on automation with fewer cashiers goes against the community-based image Target portrays. I preferred the old days when real people were hired, enhancing the shopping experience and supporting the local economy. I find this new business model disappointing as I valued Target's superior service over Walmart. The reduction in cashiers has led to longer wait times and diminished customer satisfaction. My interaction with manager Victor at the Brownsville store regarding this issue was met with agreement from another customer. I hope this feedback reaches Target management. Thank you. - Barbara A. [redacted]

Dear Target, I am reaching out to share my book, "Clean Up Your Life!" focusing on reducing household toxins, and conducting book talks for individuals, particularly cancer patients. Many have been directed to Target to buy Seventh Generation, Mrs. Meyer's, and Method products. I am disheartened by the recent price increases, notably on Seventh Generation wipes. While small increases are understandable, a dollar rise is excessive. Numerous individuals, some with disabilities, are struggling to afford this additional cost. We are collectively feeling let down by the price changes. Sincerely, Wendy LaDue

Recently purchased a Samsung 55” 4K curved screen TV from the NW Knoxville store on Clinton Hwy in Knoxville TN. Upon receiving the TV, noticed the packaging had been opened, the back of the TV was scratched, and the feet/legs included did not fit. When addressing the issue with the manager, found her unhelpful and unsympathetic. Asked for an exchange of the damaged TV for a new, unopened one, but was told this was not possible. Target's service has been consistently disappointing, and this latest experience has left me frustrated. Hoping for a satisfactory resolution by having the TV picked up and a new, unopened one delivered promptly.

I visited Target with my family to pick up prescriptions and buy a few items. While comparing Fire Sticks in the electronics department for my older TV, I felt uncomfortable as an employee seemed to be spying on me. Instead of offering assistance, he watched me from a distance, giving the impression that I was stealing. This experience of being monitored without being asked if I needed help was not a first at this store, which I find discriminating and unsettling. If he had simply inquired if I required assistance, I wouldn't have felt this way.

I purchased the Porcelain Mom Mommy Madre Mug 16oz White/Purple - Threshold and expected UPS to deliver it on March 15 in the afternoon. However, upon returning home that Friday, I discovered nothing had been left on my doorstep. After checking the tracking information, it indicated that the item had been delivered, but I had not received it. I was surprised that no signature was required for the delivery, as I believe packages should typically be signed for, to avoid situations like this. I kindly request a full refund for the Porcelain Mom Mommy Madre Mug 16oz White/Purple - Threshold. Thank you.

I recently watched your latest commercial featuring music by Mama Haze, with her song "Werk It." Even though I use a cochlear implant and rely on closed captioning, I appreciate the effort to reach a wider audience. However, I believe there is room for improvement when it comes to considering the demographic reached through closed captions. As a deaf viewer, I feel that repeatedly captioning the word "werk" can come across as insensitive. I believe it's worth considering how to make your commercials more inclusive and appealing to a diverse audience. Instead of just listing musical lyrics, perhaps showcasing your seasonal specials in the captions could be more engaging for deaf and hard of hearing viewers. It's important for companies to think from various perspectives, including those with disabilities. Thank you for considering my feedback to enhance the viewing experience for all customers.

Hello, I recently bought a full/Queen size sheet protector for my bed, but upon opening it, I realized it seems to be for a twin mattress. The product packaging did have dimensions, but I assumed they were for a regular full/Queen bed. I checked target.com and saw that it is designed specifically for the middle of the bed, which was not mentioned on the in-store packaging. I understand it was my mistake, but I'm a bit disappointed. I suggest including clearer descriptions on the in-store packaging for future customers. Now I have to return to Target with my kids today, along with my other errands. Thank you for managing complaints all day! Best, Natasha P.S. I tried to attach photos, but I couldn't figure it out.

During my visit to the Chicago South Loop location on 3/16/[redacted], I asked a Target employee named Sherman for help finding a specific product. Despite my request, when someone else interrupted, Sherman divided his attention between us. I expressed that I was there first and requested him to answer my question first. Disappointingly, Sherman assisted the other person instead. I decided to walk away feeling disrespected by his actions. Later, I overheard Sherman referring to me in a derogatory manner to the other customer. Upon speaking to the manager Jermaine about the incident, he assured me he would address the situation. However, I remain unsure whether any action was taken. The whole encounter left me feeling deeply upset and dissatisfied with the service received.

I recently purchased two car seats at the St. Paul Midway MN Target on 3/15/19 using my Mastercard ending in [redacted]. Upon realizing they didn't fit in my car, I returned to the store and requested a refund. Instead of crediting my credit card, they issued a gift card. After deciding we didn't need the car seats, we tried to transfer the gift card balance back to the credit card, but the store was unable to assist, even with the store manager involved. I reached out to the customer service number at [redacted], and after explaining the situation, was promised a follow-up call, but have not received one in two days. I believe my issue was mishandled. I simply want the refund transferred back to my credit card as I do not want $[redacted] tied up in a Target gift card. Receipt Number: 2-9[redacted]-0[redacted]-4 Refund Gift Card Number: 2-9[redacted]-0[redacted]-8

I recently tried to buy an item for my daughter from Target, but it wasn't available on their website. I found it on a "Sponsored" site at the bottom of the page. Unfortunately, it turned out to be a scam. I haven't received any shipping notice after almost two weeks, and the listed phone number doesn't work. Emails requesting information have gone unanswered. A search revealed numerous complaints about this site being a scam and never shipping items. I've disputed the purchase with my credit card company. I'm disappointed that Target didn't monitor the "Sponsored" site more closely before exposing customers to a potential scam. I hope someone can provide further information or an explanation. Thank you.

Hello, I bought a Ceicket flip-phone for $25 and returned it within the 30-day policy. Despite not having the receipt, the store located all the purchase details. However, they couldn't scan the barcode, leading me to call customer service. After a lengthy call providing them with receipt numbers, I was instructed to attempt the return at the electronics section of the store. Following their advice, I revisited Target but was redirected to customer service, where I met Michelle, the manager. Unfortunately, she informed me that the item couldn't be returned due to exceeding the 30-day limit. I tried to clarify the situation, emphasizing it was initially within the return window, but she remained adamant. I now find myself with an unused phone and uncertain about how to proceed. Any assistance would be greatly appreciated as even though it's only $25, it holds significant value for me at the moment.

I have purchased several Universal Thread shirts that have quickly fallen apart after just a few wears. I wash them on gentle with a mild detergent, so I know it isn't that. The shirts are from this collection: Women's Monterey Pocket V-Neck Short Sleeve T-Shirt Universal Thread in Gold, Blue, and faded Black. All three have developed numerous holes. I believe I used either mine or my husband's RedCard for these purchases, but I'm not sure which. We have both been RedCard holders for several years. I would like a refund, or preferably, a replacement with a better-made shirt. If that is not possible, please make a note of the poor quality. Thank you.

I was searching for planners in the store and asked an employee for help. They directed me to the end cap where I found several planners with prices below them. When I asked another employee to scan a couple of planners, they came back with prices that didn't match what was displayed. I expressed my frustration about the incorrect prices and the employee mentioned that customers might have moved the planners. I was skeptical because all the planners had mismatched prices below them. The employee became defensive, insisting that customers had moved the entire end cap. This interaction left me feeling angry and disrespected. I left without purchasing any planners. I believe the employee could benefit from better customer service training and should have handled the situation more professionally. My friend who was with me also witnessed the exchange.

My daughter, who has a mental illness, made a purchase at Target without having the means to pay for it. I reached out about her account being closed and was promised an email for resetting the password, but it never arrived despite multiple attempts. Following a conversation with a customer service representative, a tech service call was supposed to be scheduled, but it's been over 10 days with no contact. Unexpectedly, five more boxes arrived without packing slips, raising concerns about their origin. I have now initiated a fraud claim with my credit card company. They questioned why the store didn't verify identification and the credit card used. Please contact me at [redacted].

This is the second time a business order sent through "FedEx Home Delivery" has been delayed by two days, with the status showing "attempted, business closed" during office hours when I'm at the front desk facing glass doors. Contacted FedEx, and they advise the shipper needs to verify the shipping label address. When reaching out to target.com, the first call was dropped after being put on hold for 7 minutes. The second call revealed that FedEx may have GPS issues, but the call center cannot make outbound calls to rectify it. This recurring problem needs attention from Target to resolve the delivery address failure.