Tango Customer Service Issues

Hello Tango, I am facing a major issue when trying to withdraw money with my Visa. It says 'Redeem request rejected, contact support.' I've attempted several times, but all my efforts have failed. Here is the support message, please help me solve the problem. I have contacted technical support via email, but the issue remains unresolved. Thank you, Tango. Sincerely, Hend N. Email: [redacted]

Hello Tango, I am experiencing a significant issue with withdrawing money from my Visa card. Each time I try, I receive a message stating that the refund has been rejected and to contact support. Despite multiple attempts, I have been unsuccessful in resolving the issue. I have already reached out to technical support via email, but the problem persists. I received a message with reject reason code [redacted], indicating that my Redeem request has been rejected due to my account being under financial review. I kindly ask for your assistance in resolving this matter. Thank you, -Nadezaza

Hello, I am struggling to receive a refund. I received a message stating my redemption request was refused due to account inactivity. To ensure approval next time, they recommend increasing my streaming activity to diversify my gift history. Despite having proof the account is mine, I am unsure why this occurred. Additionally, I previously transferred money to my credit card, then removed it. When attempting to add the card again, the verification process for the Visa type remains incomplete. I kindly request assistance in withdrawing my funds from the account. Thank you.

I am a streamer on the app. I encountered an issue where I couldn't cash out my coins. Although my account started over, I can still see my earnings from the live stream. My account name is QueenBrwnSkin. I haven't redeemed my coins yet. I made over $[redacted] from my stream. Please check my account for more information on how to cash out. Thank you. Here is my account link: [redacted]. Thank you for your assistance.

Account Assistance Needed Hello, I am a streamer on the app, and I encountered an issue where my coins were not cashed out, and my account was reset. Despite this, I can still see the earnings I made from my live stream. My account name is QueenBrwnSkin, and I have [redacted].[redacted] Diamonds that I haven't redeemed yet, even though I earned over $[redacted]. I kindly request assistance on how to cash out the coins I made. If you need more information, please check my account via the following link: [redacted]. Thank you for your help. 😊

Hello! I've experienced another delay with my redemption process, extending it beyond 48 hours. I continuously find myself having to reach out to inquire about when I'll receive the redemption and if I'll be able to redeem again. It's frustrating how manual this process seems when automatic payments are supposed to be set up. Their guidelines mention payments within 24 hours, but that hasn't been the case for me as I wait for 5 days or more. I opted for Visa payment hoping for direct deposit to my card, but unfortunately, that hasn't been happening. The customer service experience has been disappointing, with minimal responses, mostly exchanging emails once a week.

Dear Tango, I am reaching out to express my recent negative experience with an agent named the doctor within the Tango platform. After joining the doctor's family as recommended by a friend and providing account information for supposed settings, I found my account compromised. Someone named Muhammad Kamal, allegedly the doctor, gained unauthorized access, leading to unauthorized actions and requests for money. Despite reassurances from Tango about the doctor's reliability, it became clear he was attempting theft. I am deeply concerned about this situation and request to sever ties with the doctor's family. I am eager to regain control of my account and funds. I have forwarded relevant conversations and the doctor's personal information to support my case. I urge Tango to hold the individual accountable and prevent further fraudulent activities within the platform. Due to the account issues, I am currently unable to fully utilize Tango's services and seek a prompt resolution. Looking forward to your prompt response.

I have reached out to Tango support via email on behalf of my girlfriend, Athenashville/@mhe-lhen, whose account number is [redacted]7. She has been unable to cash out without any explanation provided, despite multiple attempts to contact the support team. We were informed that her account is under financial review and that a manager would follow up, but we have yet to receive any further communication. This delay is causing significant distress as she depends on these funds. Your prompt assistance in resolving this matter would be greatly valued. I kindly request an update at your earliest convenience. Thank you for your attention to this urgent matter.

Hello Tango Team, I recently contacted you on behalf of my girlfriend Athenashville/@mhe-lhen regarding her inability to cash out from her account number [redacted]7. Despite her efforts to reach out to you multiple times, she has not received any response other than being informed that her account is under financial review. This lack of communication is causing her distress as she depends on these funds for financial support. I kindly request your prompt assistance in resolving this matter. Your attention to this issue would be highly valued and greatly appreciated. I look forward to a swift resolution from your team. Thank you for your help in advance. Best regards.

Hello, I accidentally sent a gift of [redacted] diamonds to someone's live stream. I have never purchased any coins before, so it was unexpected when my diamonds were used to gift a streamer. I would appreciate it if you could investigate this matter. Thank you. My page link where the diamonds were sent from: [redacted] The streamer's page link where the diamonds were mistakenly sent to: [redacted]

I have been trying to link my Skrill account to my Tango account for withdrawals, but encountered issues with Airwallex. Despite filling in my bank details on Airwallex, my Tango account is not connecting. Additionally, Tipalti has rejected my redemption multiple times due to technical reasons. I am seeking a solution to successfully link my Tango account with my Skrill account for withdrawals.

I have been trying to withdraw cash from my Skrill account for the past three months without any success. It seems that my Skrill account is no longer linked to my Tango account, and I cannot add Airwallex as a withdrawal method. Despite filling in my bank details on Airwallex, the account is not connecting. As a result, my attempts to cash out through Tipalti have been rejected multiple times due to technical reasons. I am unsure what steps to take next. Assistance would be greatly appreciated.

Hello support team, I have been facing issues trying to access my account and it has been disabled due to unsuccessful attempts. Can you please assist me? Regarding the problem I encountered: I received a Tango link to log in and verify my account. Upon logging in, there were supposed to be two attempts. The first attempt involved taking a selfie while moving my head. The second attempt required submitting a form of personal identification. The issue is that the first attempt did not show for me, yet I was informed that my selfie had been verified, even though I never sent any picture. This is where the problem lies because when I tried to submit an identification document, it was rejected as it did not match the selfie I never sent. Despite several attempts to verify my account, the verification link was disabled. Could you please send me a new verification link with the steps to follow to avoid encountering the same issue again.

My redemption requests frequently get declined. Each time I receive a message saying, "Dear customer, it seems your redemption request has been declined due to a financial review. This rejection may occur if you have only one giver and your gift history lacks diversity. With the recent security enhancements on Tango, our risk management department is more cautious about approving redemptions from such accounts. To improve the chances of approval for your next redemption, demonstrate streaming activity in the upcoming days. This will help you attract more givers and broaden your gift history. Once these steps are taken, your payment approval rate will significantly increase. Thank you for your understanding. - Tango Team Redeem reason code: [redacted]." GetHuman-dacayoje has not yet specified what action Tango needs to take to address this issue.

Three days ago, my account was suspended without any valid reason. I kindly request assistance in resolving this issue promptly. The link to my account is on tango.me/balck-3. Being unable to chat has restricted my ability to communicate and support others. I am seeking to have my account reinstated so that I can resume interacting with friends and providing support. Your prompt help in resolving this matter would be greatly appreciated.

I have been trying to contact a support representative for months with no luck. Despite receiving deals and offers with free spins, the wheel doesn't move and I haven't won anything. It's frustrating to see that every spin is supposed to win, but I'm not getting any prizes. Recently, I was rushed into buying an offer, only to be presented with a better deal right after. I am not happy with this situation. I expect to receive the [redacted] coins as advertised on top of my original purchase, as well as some of the spins that were promised to me. I have a history of purchases that show my loyalty, but this experience has been disappointing. I hope this matter can be resolved promptly.

I have recently encountered an issue with an Indian model named Angle Singh who deceived me into paying for a special show. She claimed she needed payment through GPay instead of coins. Unfortunately, after receiving the money, she did not deliver the promised service. I possess evidence in the form of bank statements and screenshots. If necessary actions are not taken, I will have to seek assistance elsewhere to resolve this matter.

Hello. Tango sent me a message requesting verification of my account to cash out. I submitted all the necessary requirements including my ID and selfie, but Tango rejected it. This may be due to Tango detecting my old account that I haven't used for many months. Additionally, using the same UMID ID that was previously associated with that old account might have caused the rejection. I'm kindly asking for another opportunity to go through the verification process. I really need access to my account as I have funds there. Thank you.

I have lost access to my previous account. When I attempted to sign in using my usual Gmail address, a new account was created. The issue arose when my friend tried to log out of my account on my device to log into his own account. As a result, whenever I log in with my regular Gmail, a new Tango account is generated. I urgently require assistance in retrieving my old account. The Gmail linked to my old account is [redacted], and my Tango username is @jb_chocomilo. I am seeking to regain access to my original account and do not wish to continue using the new one. Your help in recovering my old account would be greatly appreciated. Thank you for your assistance.

Dear Tango Team, I am a previous broadcaster using Tango with my phone number as the ID. I am facing an issue where I am not receiving the 4-digit verification code via SMS when trying to log in. My Tango ID is also officially verified, but I cannot proceed without the code. Kindly assist me in resolving this matter so I can resume my broadcasting activities. I would appreciate it if you could register the email ([redacted]) to my account. Thank you for your help. Sonia