Tango Customer Service Issues

I have created multiple Tangu IDs for myself. To switch between IDs, I have to clear the app's data frequently as there is no logout option available. Due to the lack of a proper system, I must keep clearing the data to manage all the IDs. Unfortunately, this process sometimes leads to my device getting temporarily blocked. I did not realize that my actions were in violation of Tangu's policies.

Hello, program assistants, and thank you for your service. I want to first inform you about your outstanding service in this program, thank you. I had previously contacted you about my issue, but let me explain again. I had an account named "شوارب ~~~" with a cartoon character of Luffy (One Piece), and I joined the Tango program on 28/09/[redacted] at 11:00 PM. After the new update, I couldn't access the voice messaging feature, so I deleted and reinstalled the program. To my surprise, my account was gone. I tried to contact with the same email address (provided below), but a new account was created. I tried to log in with my phone number (also provided below), but Moroccan numbers don't work after the update. Please help me recover my account as soon as possible. Thank you. Email: [redacted] Phone: +[redacted]26 Name: Bilal Elghazia Tango username: شوارب ~~~~ Lost account link in the program: [redacted]

Dear program assistants, I would like to express my gratitude for your exceptional service. I previously contacted you regarding an issue with my account named "Mustache ~~~" featuring a picture of Luffy from the cartoon "One Piece." I took part in the Tanko program on 09/28/[redacted] at 11:00 PM. However, after the recent update, I no longer have access to the voice messaging feature. Despite deleting and reinstalling the program, my account vanished. When I tried to log in using my email ([redacted]), a new account was created. I attempted to use my phone number (+[redacted]26) to log in, without success. It seems that Moroccan numbers are not compatible after the update. I kindly request the prompt restoration of my account. Thank you for your assistance. Sincerely, Bilal Elghazia, also known as Mustaches ~~~~. [redacted link to lost account]. From Morocco.

My redemption request is consistently denied, and I keep receiving this message: Dear Customer, It seems your redemption has been declined due to a financial review. This rejection may occur when a user has only one sender and lacks diversity in their gifting history. With the heightened security measures at Tango, our risk department is cautious about approving redemptions from such accounts. To enhance the approval likelihood for your next redemption, please demonstrate streaming activity in the upcoming days. This will help you garner more senders and broaden your gifting history. Taking these steps will significantly boost your payment approval chances. Thank you for your understanding, -Tango Team Redemption Reason Code: [redacted]

I am hoping to reach out regarding the Tango Live app. For the past 16 months, I have been a member under the username Tim Bender. Recently, I encountered issues with the updated app. When I sought help from Tango support, they suggested checking the web version. Upon trying to switch back to the app, I received an error stating I had attempted access too many times and was locked out. Now, I am unable to access my account and even reinstalling the app did not resolve the issue. I reached out to support, but a mistake led to me not being able to communicate further with them. Currently, I am unable to use my Diamond Account with funds as I am stranded without any means of contacting Tango for assistance.

Hola a todos, me encanta usar Tango para ganar dinero a través de la app. Recientemente, alcancé la cantidad mínima de diamantes para hacer un retiro de 32 dólares estadounidenses, pero nunca recibí ese dinero en mi cuenta de Payoneer. Después, realicé otro retiro de 25 dólares y tampoco apareció en mi cuenta de Payoneer. ¿Alguien más ha experimentado esto? Me gustaría saber por qué mi dinero no se ha depositado y si no es posible, ¿podrían devolvérmelo a mi cuenta de Tango? ¡Gracias por la ayuda!

I am a video streamer and it appears that my account has been hacked. I have not done anything that would warrant its removal. Unfortunately, some users have been disrespectful and dishonest in my stream because I haven't given them attention. However, this should not result in my page being missing. I also had $[redacted] on my account that is missing along with my page. It seems that false reports have been made as users are sending me inappropriate messages.

I had contact with six different people from Tango, claiming I received a refund that I never requested. I filed a complaint against one person and now five different women are saying I owe Tango money that I didn't take from them. I have a friend named Bigbody Twins, who said Tango told her that I requested 100K worth of diamonds back. She showed me the screenshot, but I didn't make that request. I'm confused if Tango has such disorganized processes because it's making them look bad, accusing people of taking things they haven't.

I'm experiencing issues with my redeem requests as I keep receiving rejection messages. I've tried redeeming four times for small amounts. However, my account is active, and I'm actively streaming. Please assist me with this matter as I'm unsure why my requests are being declined. I received a rejection message with the redeem reason code: [redacted], stating that one of my top gifters is under review by the finance team. The suggestion given was to increase my streaming activity and try redeeming smaller amounts to enhance my gift history for better chances of approval in the future. I appreciate your assistance and understanding while I work on these recommendations. Thank you.

Mi cuenta fue bloqueada con una advertencia de 1 día y 16 horas. Al día siguiente, al intentar transmitir, descubrí que ya no podía hacerlo. Es injusto, ya que no estaba haciendo nada incorrecto. Muchos usuarios aparecen sin camisa en las fotos y las mujeres muestran mucho más. No entiendo por qué siempre me pasa a mí. Necesito un segundo chance para trabajar con esta cuenta. Mientras la cuenta estaba bloqueada, le pedí a otros usuarios que me enviaran pruebas. Estoy desempleado y ustedes son mi única fuente de ingresos, por favor, ayúdenme, necesito ese dinero. Trabajé duro para ganar esos $30, por favor, no volveré a cometer ningún error. Necesito retirar los diamantes, trabajé demasiado para perderlos así. Antes de ser bloqueado, ya tenía más de [redacted], por favor ayúdenme. Fue solo un día y 16 horas de bloqueo, ¿por qué hacen esto cuando estoy tan cerca de alcanzar mi meta? Ayúdenme, no hay razón para quitarme lo que gané con esfuerzo. Me siento injustamente tratado y necesito resolver esto.

Dear support team, My account was recently suspended, and I believed it had been reactivated. I kindly request a review of this matter as I rely on it to support my friends. I appreciate your assistance in resolving this issue promptly. Thank you. Kind regards, Zakaria O.

I contacted Tango.me customer support via the app a week ago, and again through the suppport@ email address the day before yesterday because my messages remain marked as "Not seen." Here's my original message to them: Subject: Urgent Account Access Issue Dear Tango Support, I urgently need help as I earn a living through Tango. Since July 7, I cannot access my account ( - see screenshot 4) where I have around [redacted] USD that I cannot withdraw. I uninstalled the Tango app on July 7 for a reset, but upon reinstallation, I couldn't log in with my Moroccan mobile number (no Moroccan numbers seem to work anymore) or my Google account linked to Tango (screenshots 1 and 2). My Google account ID is in screenshot 3, and I use the Visa card in screenshot 5 for payments. Despite still seeing viewer interaction on my account, I am unable to stream, putting my livelihood at risk. I am distressed by this situation and need immediate assistance. Thank you. However, I have not received a response yet, despite the urgency. The lack of support from Tango is concerning, especially considering their 20% commission on earnings. This level of service is unacceptable.

Hello Tango team, I am reaching out because my program account has been suspended. I have attempted to contact support without success. The application was installed on my phone innocently. I accidentally opened a live program through OBS Studio, unaware that it was capturing the window. Upon receiving the warning, I promptly apologized and explained the situation. I kindly request for my account to be reactivated or for my earnings, totaling $60, to be sent to me. Thank you for your assistance. The email linked to my disabled account is [redacted]

Hello, I am reaching out regarding an issue I recently encountered. Last week, $[redacted] was deducted from my account. However, yesterday my boyfriend gifted me 113k coins, and other individuals also sent me gifts. Upon attempting to withdraw my funds, I received a message stating that my transaction was rejected. I had previously received a similar message when my money was deducted. I kindly request that you address this matter promptly. It is concerning that despite my efforts to earn money, I am experiencing difficulties with withdrawals. One of my top gifters is my boyfriend, who is a genuine individual. I would appreciate it if you could clarify the status of the $[redacted] that was deducted last week. Please rectify this situation and improve your system to prevent further occurrences. Several users on Tango have expressed similar concerns. I urge you to take action swiftly to avoid negative reports about your app. Thank you for your attention to this matter.

Hello, I have a Tango ID named Jazmine official @msjazmin. I have been using this ID on 2 devices for almost 1.5 years, and I have acquired 23k followers, which has been a good experience. Recently, a Tango inspector named Pavel has been messaging me, asking to verify my gender as I want to withdraw my coins using my boyfriend's name. I have already reached out via my Gmail, [redacted], and lodged a complaint, but Pavel is not responding promptly. Despite my verified ID, he is causing delays. Please assist me in withdrawing my money. I have attached some screenshots for you to review. He initially allowed me to withdraw to my boyfriend's account, and now he is causing unnecessary delay and appears to be harassing me. Your help in this matter is greatly appreciated. Thank you.

Dear Sir, I have a Tango ID named Jazmine Official (@msjazmin). I have been using this ID on 2 devices for almost 1.5 years and have 23k followers already. Recently, a Tango inspector named Pavel is requesting me to verify my gender even though my ID is already verified. I need to withdraw my coins to my boyfriend's account, and I have already reached out via email from [redacted] I have also lodged a complaint. Pavel is delaying the verification process without a clear reason. Please assist me with this matter. I have attached some screenshots for your reference. Your help in this situation is greatly appreciated. Best regards.

I am trying to link my Tango account with Payoneer, but it says it is already linked, although it does not show up as connected in the payment methods. I contacted Payoneer, and they mentioned that Tango needs to remove the ID linked to Payoneer. Tango must remove my linked accounts with Payoneer, the IDs are pvmf Er3gcv8sC3GFTOITg_1_OLD_[redacted]02 and the other is in6olo9c-697VUwsj1ZVBw_3. My name is Y.Torres, email: [redacted]

Hello Tango team, I need your assistance as my account has been suspended, and I am unable to withdraw my funds. I have reached out to support numerous times, but have not received any replies, not even via email. I acknowledge my mistake and sincerely apologize. Please help me by unblocking my account for four days so that I can withdraw my funds. My account name is @ashley-[redacted]. I am deeply sorry for the error and I kindly ask for your help in resolving this matter promptly. Thank you.

Hello Tango, I recently purchased [redacted] coins through the Razer Gold website and tried adding them to my account using tango.me/voucher, my typical method for adding coins. Unfortunately, after entering the amount, nothing appeared. I tried various troubleshooting steps like refreshing, updating the app, and reinstalling it, as well as using the website directly, but I still couldn't see the coins. Strangely, I was able to successfully add two other coin vouchers for [redacted] each, resulting in [redacted] coins in my account. I've already contacted customer support without any resolution and also sent my purchase receipt and code to your email. I'm worried about not receiving the [redacted] coins I purchased. My account email is [redacted] Please assist me with this matter. Thank you.

Good evening, I am facing an issue with my supporter account in your program. Two days ago, I lost access to my account. When I tried to recover it, the system requested a confirmation number linked to a phone number I had six months ago, which I no longer have. I am concerned as I had upgraded to the golden tier and was planning to move to the platinum tier. Over $[redacted] has been invested in this account. The phone number I previously had was [redacted][redacted]. I am seeking assistance in obtaining a confirmation number for this lost phone number.