TCL Customer Service Issues

I recently purchased a TCL Roku TV and tried to activate it, but my activation was denied. I received a call from an agent who informed me that I need to pay $[redacted] to register the TV and enable the Roku services. Additionally, I was told that I would have to pay for any subscription services such as Netflix. I find it frustrating that I have to pay for the TV, the Roku services, and the subscription programs separately, potentially totaling $[redacted]. I simply want to use the television for its intended purpose without incurring additional costs.

I've been reaching out to Roku regarding an audio problem I've had since purchasing the TV. The sound intermittently becomes excessively loud without the ability to adjust it, requiring me to unplug it to resolve. While Roku claimed to have fixed the issue, I still encounter sound problems. Recently, switching from live TV to an app results in no sound, necessitating a reboot which is frustrating. Roku has now pointed fingers at TCL, disclaiming responsibility. This ongoing back-and-forth has me feeling regretful about not exchanging the TV initially. Now, years later, I'm considering purchasing a different brand due to the persistent complications. I'm seeking a permanent solution to this issue to avoid buying a new TV altogether.

I bought a TCL TV brand new in July [redacted] from a physical store. Recently, one of the HDMI ports stopped working. TCL acknowledged this issue and stated they would cover it under warranty. They assigned the repair to ITI Worldwide. An ITI technician arranged an appointment with me but failed to show up or inform me of any changes. After rescheduling with the same technician, they still did not arrive, claiming I wasn't home even though they provided a picture of a random house from Google Maps as proof of their visit, which clearly wasn't taken on the scheduled day. At this point, it would be simpler and more cost-effective for them to send me a new TV instead. I am struggling to get this issue addressed or resolved by TCL or ITI.

I bought the high-end 55UP130 on Amazon in June [redacted]. Lately, the TV keeps freezing and shutting down, even after contacting tech support multiple times with no solution. They advised taking it to a repair shop, which is disappointing considering the nearly $[redacted] price tag. I've noticed several complaints on your website regarding the same freezing issue. As a first-time Roku TV owner, I am frustrated. I believe this might be a manufacturing defect considering the number of complaints; I am hopeful the company will address this and provide a replacement TV. I would be willing to return mine for further investigation, especially since I didn't choose to purchase the extended warranty based on the initial positive reviews.

I believe I may not be the appropriate contact person for this issue, but I am happy to assist you in finding the right person at TCL. In June, I bought a television from Costco which malfunctioned on September 22. Although a service technician visited on September 27 and replaced two parts, the screen froze during set up on Saturday. Following multiple calls to TCL, I was informed a new unit would be shipped to me. However, after several rescheduled delivery dates and miscommunication, the TV has yet to arrive as promised. Despite being given a FedEx tracking number, I discovered the unit was only shipped out yesterday. I am frustrated by the lack of accountability and transparency from TCL, as well as the repeated delays and inconveniences this situation has caused. When speaking to a manager today, I expressed my concerns but was not provided with a higher contact person or an email address to escalate my complaint. Can you please direct me to the appropriate individual within TCL to address this ongoing issue? Thank you.

Subject: Issue with my TCL ROKU TV - Need Assistance Hello, I have been using my 55” TCL ROKU TV for almost a year now. It was a Christmas gift from my daughter, who set it up initially. Unfortunately, I don't have the receipt or any user information that came with it. The one-time Roku fee was paid, and I believe my daughter registered it under my ROKU customer account. Here are some details you might need: - Serial Number: YW00FA3 [redacted] - Date of Installation: 12-01-[redacted] The TV has gradually become slower to come on, and now it doesn't turn on at all. There is no picture or sound, just a black screen. Since it's still under warranty, I'm looking for guidance on what steps to take next. Thank you in advance for your assistance. Best regards, Patricia Bess

Hello, good day! We bought a TCL TWA-F303GM 7kg top load washer last September 02. It broke down and was replaced on September 07. In November, it malfunctioned again. A TCL technician checked it on November 7 and stated that the unit was unbalanced, balanced it, and tested it okay. However, when I tried to use it for laundry on November 7, it didn't work. The technician came back on November 19 but said there would be a charge of 1,[redacted] for cleaning as it was not covered by the warranty. Is this normal? Why does it take 1-2 weeks for action to be taken? Why do I have to pay if it's still under warranty and only a few months old? It's frustrating that the brand-new replacement keeps breaking down multiple times.

I received a 55-inch Roku TV as a holiday gift from my fiance who is currently deployed. Unfortunately, I do not have the receipt. Upon opening the box, I noticed a cable connection screw was missing. I'm unsure if this is crucial, but I know the TV needs a cable cord. I've tried contacting CLC and Walmart multiple times to address the issue, but haven't received any responses. I simply want a non-defective TV with all parts intact for proper functioning. I'm just seeking prompt customer service, which I haven't received yet. Any guidance on how to resolve this situation would be greatly appreciated, as I've had no luck reaching anyone at Walmart or TLC.

I recently bought a new TCL LX cell phone model A502DL from a store. I have set up the service correctly, and everything is functioning except for text messaging. I can receive texts but cannot send them; however, I am able to send MMS messages. I have gone through the troubleshooting list twice and even factory reset the phone twice, but the issue persists. I have tried using other messaging apps, but the problem remains the same. Even with a TextNow number, I cannot send SMS text messages. My settings have not been changed, and the phone is up to date. Any assistance with this matter would be highly appreciated.

My FEDEX tracking number is ************* and my TV has been stuck in Keasbey, NJ since ********. It appears there might be an issue with the delivery process, as the "Tech" responsible is not available or not responding to FEDEX. I raised this concern on ******** and so far, I've only been told that they are trying to contact the Tech. I'm frustrated with the lack of progress. I've followed all the steps to have this covered by warranty, and I shouldn't have to deal with this situation. I'm expecting a solution, not just apologies. TCL should provide me with a shipping label for my TV and a voucher for a replacement 55P605 from a retail store. This has been ongoing for 19 days, and I need a resolution promptly.

Regarding Case Number ******** regarding the FEDEX tracking of TV model 55P605, the TV has been located in Keasbey, NJ since ********. It appears there may be an issue with scheduling the delivery or a lack of response from the technician hired by FEDEX. I initially reported this case on ******** and have followed all requested steps for warranty coverage. I urge for a resolution swiftly as the current response from FEDEX is unsatisfactory, continuously stating they are reaching out to the technician. I implore for a concrete solution, not just apologies. I propose that TCL arranges for the TV to be returned through the local BestBuy, where it was purchased, and provide a replacement voucher for another 55P605 from their inventory simultaneously.

I recently spoke with a representative about a 2[redacted] brand ambassador casting opportunity from Tampabay Casting, which was supposedly requested through TCLUS. I was advised to forward the emails I received from James Gerwitz, the casting director for the brand ambassador role. However, I have not heard back from him or received any further communication. I would like to confirm my candidacy for this casting or verify if it is legitimate and was indeed requested through your organization. The representative instructed me to forward the emails to [redacted] I am eager to resolve this matter and ensure the casting is not a hoax. I hope to speak with someone regarding this issue soon. Thank you. -JR

I have a TCL Roku TV 6114X, Model 55US57A-W, with Serial Number YW00CD817074 and Software Version 8.2.0, Build [redacted]-22. The issue I am facing is with the YouTube app, which loads but fails to play videos. When I select a video, the TV reboots after a short period. Following the reboot, the TCL Roku TV loading page appears distorted and pixelated. I have attempted to resolve the problem by uninstalling and reinstalling the YouTube app, performing a complete factory reset on the TV, and connecting to a different network, but none of these steps have been successful. Any assistance would be greatly appreciated.

Subject: Complaint No: [redacted]1 - Disappointed TCL SMART TV Buyer To the Head of Customer Care at TCL Holdings Pvt Ltd, I am writing to report a concerning issue regarding the TCL LED TV (Model No: 43P6US, Serial No. 1804AJB135202H00813) I purchased from Mayur Electronics on 18th July [redacted]. On 31/12/[redacted], the TV suddenly stopped working and despite multiple visits from your technicians, the problem remains unresolved. After promises of repairs and replacements, the matter is still pending as of 26/01/[redacted]. This prolonged delay and lack of efficient service have been very disappointing. We even escalated the issue to Mr. Swapnil from Customer Service, to no avail. We are now awaiting the replacement of the TV as suggested by your executive. If this matter is not addressed promptly, I will be forced to take further steps to seek a resolution. Please feel free to contact me at +91.[redacted] to discuss this matter further. I eagerly await your prompt response. Sincerely, Kuldip Ved

Subject: Complaint Regarding TCL SMART TV - Customer Experience To the Customer Care Manager, I, Mr. Kuldip Ved, purchased a TCL LED TV (Model No: 43P6US, Serial No. 1804AJB135202H00813) on 18th July [redacted] from the retailer Mayur Electronics in Ghatkopar East. Unfortunately, on 31/12/[redacted], the TV stopped working and after several technician visits and promises of repair, the issue still persists as of 26/01/[redacted]. Despite efforts to resolve the matter, there has been a lack of timely and effective response from TCL's customer service, leading to great dissatisfaction. Communication with Mr. Swapnil from Customer Service has not led to a solution to the ongoing problem. I am now requesting immediate action, including the replacement of the faulty television as promised by your representative. If this matter is not addressed promptly, I will be forced to escalate it further. I have attached a Whatsapp message sent to Mr. Swapnil on 13th January [redacted] for reference. Sincerely, Kuldip Ved

Dear Customer Care Manager, I would like to bring your attention to my complaint number [redacted]1 regarding my L55P2MUS model under warranty. On January 25th, I reported the issue, and your service engineer, Mr. Vijay, with mobile number [redacted], visited on January 29th to assess the problem. After examining my LED TV, he determined that the board needs to be replaced. Following up on February 1st, Mr. Vijay did not provide a clear response regarding the board replacement. He referred me to his senior engineer at mobile number [redacted], who mentioned that the replacement would only happen once the board arrives. This lack of clarity in communication is concerning, and when I expressed my dissatisfaction, I was encouraged by your team to proceed with complaints both internally and to the consumer court. As a fellow professional in the customer service industry, I believe that customer satisfaction is crucial for brand reputation and growth. I urge you to address this unresolved issue promptly and take appropriate action against the service engineer to maintain your company's credibility. Sincerely, Ganesan. R

I recently got a TCL 43" UHD TV from Amazon and I'm struggling to get it installed. I was instructed to send the invoice via WhatsApp to [redacted] for installation purposes, but no one seems to be responding to my messages. I received the TV on 11-2-19 and I urgently need it to be set up. Despite my efforts, I haven't been contacted by anyone for the installation in Chennai. I need assistance to have a technician sent out promptly for the installation. They can reach me at [redacted].

I've been trying to order a model 55R617 for approximately three weeks now. Initially, I placed an order through Walmart. Despite assurances of delivery on three separate occasions, I received a TV from FedEx in a visibly tampered box on the third promised date. Unfortunately, the TV did not function upon setup. After contacting the service department and failing to resolve the issue, I returned the TV and canceled my order. Subsequently, I reordered the same TV through Amazon, with UPS promising delivery yesterday. However, I received an email from UPS today informing me of a new delivery date of 2/14. I contacted UPS after unsuccessful tracking attempts and was informed the TV is en route to a UPS station in Rock Hill, South Carolina. It seems unreasonable to expect delivery to my address in Huntington Beach, California tomorrow, especially if the TV has yet to reach South Carolina. This situation is concerning, and I am left wondering what is happening.

Customer Service Assistance Request I'm reaching out as we still haven't received any response regarding our ongoing complaint. Last Saturday, your technician Mr. Deepak revisited our home and acknowledged that our TCL LED TV is still malfunctioning. Despite your efforts to address the issue by replacing the motherboard, panel, HDMI cable, and even the set-top box for Tata Sky, the problem persists. Our TCL UHD LED TV (Model: TCL UHD LED 55 P 6 US) purchased on 11.07.18 from Vijay Sales, Sector-29, Gurgaon, continues to display the same fault. When turned on, only sound is heard without any picture until we restart the TV. After numerous attempts over the past 8 months to resolve this issue, I am left with no choice but to request a refund for the faulty product. Please address this matter promptly. Thank you, CA Ashok Chopra [redacted], Sector-14, Gurgaon-[redacted] [redacted] Mobile: [redacted]

Subject: Request for Refund Due to Faulty LED TV I am following up on a recent complaint regarding my TCL UHD LED TV, model TCL UHD LED 55 P 6 US, purchased on 11.07.18 from Vijay Sales, Sector-29, Gurgaon. Despite numerous attempts to fix the issue with your technician, Mr. Deepak, including replacing various components such as the motherboard, panel, HDMI cable, and set-top box, the problem persists. The TV only produces sound when turned on, and the picture only appears after multiple restarts. It has been 8 months of unresolved complaints, and I am requesting a refund as the TV is still malfunctioning as per the guarantee which is valid until 10.07.21. Please arrange for a refund as I no longer wish to use the defective product. Kind regards, CA Ashok Chopra [redacted], Sector-14, Gurgaon- [redacted] [redacted] Mobile: 95[redacted]2