TCL Customer Service Issues

I recently bought a TCL 43-inch TV and attached the small feet to the bottom. As I placed it on the TV stand and plugged it in, the TV tipped over and cracked the screen badly when it fell to the floor from a 16-inch height. It's now unwatchable. I'm concerned if this damage is covered by the warranty. This TV was a significant purchase for me as it took me five months to save up for it, especially since I have young children to support. I bought it mainly for them to watch cartoons via free apps as I can't afford cable. I'm wondering what steps I can take to repair the screen, as getting a new TV isn't an option for me right now. I hope someone can assist me in resolving this issue as I truly want the screen replaced or the TV repaired.

Issue 1: I lodged service request [redacted]1 on February 18th for my 43” LED TV. Ten days later, a TCL engineer visited and identified an issue with the LED panel. Despite my repeated follow-ups over the past 45 days, the replacement panel provided was even more defective. After contacting multiple TCL representatives, including Mr. Prateek, Mr. Harender, and Mr. Vivek, I received conflicting information regarding the availability of the panel and the resolution. Issue 2: Hello Team TCL, Following my discussion with Mr. Vivek Jangir from TCL, it was agreed that the warranty extension would be based on the bill of the product, not on emails or letters from TCL. I will attach a copy of the bill to the ticket for the extension of the warranty period that lapsed during the delay. Ticket number: [redacted]1 Complaint date: February 18, [redacted] I would like confirmation regarding whether your service center is authorized to approve the warranty extension. Thank you, Dipak Kumar Singh

Dear Community, I bought two TCL LED model numbers 32R300 from the Reliance Digital Store in Jammu on January 21, [redacted]. Unfortunately, one of the LEDs stopped working shortly after, and we reported the issue to customer care. It has now been over two months since we filed the complaint, and despite weekly updates assuring us that the problem is being addressed, no resolution has been provided. It is disappointing that the technical support team seems unwilling to take responsibility. Regarding our recent phone conversation, I urge Mr. Ravi to send an email specifying the exact date by which my LED issue will be resolved. I cannot continue to wait after already waiting for two months. Despite being given another 3-4 days, I request a clear timeline as discussed during our call. I eagerly await your response. Aamir

Subject: Dissatisfaction with 55-inch 4K Roku HD TV Purchase Dear Support Team, I am reaching out regarding my recent purchase of the 55-inch 4K Roku HD TV. Unfortunately, my initial excitement has been overshadowed by the poor black and white contrast on the screen, making night scenes difficult to follow due to the lack of clarity. Despite my attempts to adjust the contrast settings, the screen started pulsating like a strobe light, affecting half of the display. These issues have undoubtedly impacted my viewing experience negatively. I kindly request a replacement TV that addresses these known flaws to ensure a more satisfactory viewing experience. Thank you for your attention to this matter. Sincerely, David J.

I have tried multiple times to reach out and request for a manager to call me but have yet to receive a response. I shared with the person I spoke with that I bought a 43-inch TV on Black Friday in Michigan (I am Canadian) for my daughter's birthday in May. However, after using it for only 10 days, it stopped working. Despite attempting troubleshooting steps, nothing has fixed the issue. The representatives suggested returning it to a U.S. address for shipping back to TCL, but I don't have a U.S. address and foresee customs challenges. The communication barrier with customer service made it hard to get assistance. The lack of support and understanding leaves me extremely disappointed with TCL.

My TCL TV was delivered on Friday. I provided my father's alternate number because sometimes my phone is unreachable. The technician was supposed to come the next day, but there were no follow-ups on the alternate number, causing a delay from your end. I tried contacting on multiple numbers, but the customer service staff was not supportive. To top it off, a lady named Hemali Singh was very rude during a call. She informed me that there was no alternate number saved and hung up on me. Is this the level of service you provide to customers? It was a terrible decision to purchase a TV from your company.

I've had ongoing issues with my TCL Roku TV since about 2 months after buying it 8 months ago. Despite exchanging emails with customer support multiple times, their suggested solutions have not resolved the problems. The TV randomly turns off, returns to the home screen during streaming, and does not function with my Roku speakers. The screen also freezes, requiring me to unplug the TV frequently. I am seeking a replacement TV rather than a repair, as the product is still within the warranty period. Thank you, Claudia Deniston.

I submitted a complaint three months ago, and it is still unresolved. I am frustrated by the lack of response. We purchased a TCL L55P2US TV on Amazon on September 21, [redacted]. Despite raising the issue before the warranty expiration, we have not received a proper response. We were provided with a complaint number, but after waiting for 10 days, there has been no progress. I am considering escalating the matter to the consumer forum if the issue is not addressed promptly. Thank you.

I have filed a complaint * months ago, and we have not received a response yet. We purchased a TCL L**P*US TV from Amazon in September ****. Despite having a complaint number, we have not heard back for ** days. We are now considering involving the consumer forum if the issue is not addressed soon. The service center promised to replace the TV in * days due to screen flickering, but we have not received the replacement TV. We hope for a speedy resolution to this matter as the current experience has been disappointing.

Dear TCL Team, I recently purchased a 40" LED TV from Reliance Digital in Dombivali, Maharashtra. Unfortunately, there seems to be a sound system issue with the TV. After reaching out to TCL Customer Care, a technician came to assess the problem and confirmed the issue. Despite a service request being raised with Reliance Digital, their technician has not yet arrived. After contacting Customer Care, I was informed that the matter falls under TCL's responsibility. This has left me with a poor impression of TCL's quality control and customer service. I kindly request that TCL addresses this issue promptly by either replacing the TV or sending a representative for a resolution. Failure to do so may lead me to pursue a consumer case against both Reliance Digital and TCL for delivering a faulty product and causing inconvenience. Best regards, M.A. Mobile [redacted]

I purchased a 55-inch Roku TCL television at Walmart in November. After owning it for three months, I woke up to a blue picture on the TV. I did a factory reset, and it worked fine for 10-12 days. However, the same issue reoccurred. I contacted customer service and did another factory reset, which temporarily fixed the problem for 7 to 10 days. This morning, I turned the TV on, but there was no picture at all, only a display. I contacted customer service again, and they asked for a picture of the issue and the identification tag. They mentioned that someone would reach out to me in two days, but I have not heard back. I am having difficulty understanding the representatives. My name is Robert Kane, and my number is [redacted]. I am 82 years old and unable to afford replacing the TV every few months. I request a replacement under the factory warranty, not a repair. I hope someone can assist me with this issue.

My TCL 65K@A TV worked fine for 4 months, but now it is completely dead. After contacting TCL customer care, representative Kajal mentioned it might take 3 more days or even longer to fix. Unfortunately, TCL doesn't have an escalation process, just a single customer care number and email address. It's frustrating that there's no efficient way to escalate my issue. I don't understand why the government allows such companies to operate in India. The quality of the product and the service are both extremely poor.

I spoke with Patrick online about my broken Roku remote, and he mentioned that a new remote would be sent to me, but it has been over a week and I still haven't received it. Here is the address where it should be sent: Lillian Quaranta [redacted] Trenholm Rd. Youngstown, Ohio [redacted] During our chat, Patrick mentioned that a replacement remote would be sent within 2-3 business days as a one-time courtesy since my TV's warranty has expired. Thank you for your help, Patrick!

I have a complaint regarding my LED TV purchase from Tata Cliq. Despite the issue arising within the first three months after purchase, TCL has been unable to find a solution. The problem includes intermittent sound interruptions, remote control issues, and requiring a restart to work properly. Even after two visits from untrained technicians, the problem persists. I have lodged complaints, but there has been no response or resolution from TCL so far. I am seeking guidance on how to proceed with this matter under consumer law.

Hello, I recently purchased the Epic channel for my Roku account and attempted to install it. When prompted by Roku to begin the installation procedure, I was asked to enter my Roku account email. Despite numerous attempts to reset my password, I did not receive any valid account reset instructions. Frustrated, I reached out to computer help services who claimed there was an issue with my email. Unfortunately, I was convinced to pay $22 for their services which did not resolve my issue. When I requested a refund, they demanded an additional $57. I ultimately received no refund or credit. Surprisingly, I was also billed for the Epic account, which I have never even watched. I am extremely upset about this situation. If anyone can assist me, please reach out at [redacted] or [redacted]. The original email associated with my account was either bmartin9015@gmail or yahoo.com. I appreciate any help you can provide in resolving this matter.

I purchased a TV on April 10th and encountered issues with it by June 10th. After contacting the retailer in July and requesting service, an engineer visited on August 16th and suggested changing the motherboard and panel due to multiple problems. I am disappointed with these issues arising within just two months of purchase. I have requested an exchange for a new TV from the manufacturer, but they have only agreed to replace parts so far. It seems they prefer repairing and reselling old TVs rather than providing new ones for customer satisfaction.

I am experiencing display and sound interruptions when using my TCL 32S327 (ROKU [redacted]) as a monitor with Windows 10 and a NVIDIA GeForce [redacted] board. The issue occurs during streaming from sources like Reuters TV, Facebook videos, and local newspaper video streams. However, these interruptions do not happen with other streaming sources or PC-originated content. I have already tried using a new HDMI cable but the problem persists. When I connect a different monitor, the ACER, it continues to display without interruptions. I am seeking advice on what steps to take next to address this issue.

I bought a TCL 32-inch TV from Reliance Digital two months ago. I have been experiencing issues with the unit for the past 15 days. I lodged a complaint on September 27th at the Reliance store, but the problem remains unresolved. Despite visiting the store twice with the unit and making five calls to the service center, no action has been taken. I am beginning to question my choice in selecting TCL. If I made a mistake, I will rectify it in the future and share my experience with others. Please address this matter promptly. Thank you, R.A. Mobile [redacted]

I contacted TCL TV for warranty service on June 23, [redacted], with Complaint No. IN[redacted]1-02. Despite promises for immediate service, it is now October 13, [redacted], and I have not received any assistance. Multiple attempts through verbal conversations, emails to TCL and Amazon customer care have been futile, with no resolution from the higher escalation team. When speaking with the service center, the Assistant Service Manager, Mr. AKM, stated that the delay could be up to another 2 years. Feeling hopeless, I am unsure how to proceed to claim my entitled service. I also reached out via email to [redacted] and [redacted], but have not received a satisfactory response. The TV was purchased from Amazon India on May 13, [redacted], with Order No. [redacted]-[redacted].

I purchased a TCL 55" Smart TV on the Amazon Shopping app on October 4th, [redacted], and it was delivered on October 10th, [redacted]. However, I have not received the installation service as of today, October 22nd, [redacted]. Every time I check for a technician visit, the service is rescheduled repeatedly. When I try to reschedule, it says "there is no appointment, we cannot meet you, try after some time." I have been let down by this service multiple times, and after contacting the technician via email, he refused to come as my location is 25 km away. This lack of service and difficulty in scheduling is frustrating. It has been 12 days since the delivery, and there has been no proper response or service provided. This treatment of customers is unacceptable.