Synchrony Bank Customer Service Issues

I am seeking assistance regarding late payments on my credit report. I take responsibility for most of them, except for the two most recent ones, which I have already addressed with a representative. I faced challenging financial circumstances in [redacted] and [redacted] but have been working hard to maintain timely payments since then. I had an account with Ashley through Synchrony, which was consistently paid on time. These late payments on my credit report are hindering my ability to secure a home loan, as I am currently in the process of applying for one. I am committed to settling my debts and kindly request the removal of these late payments from my credit report. Thank you for your attention to this matter.

I made a purchase from Bluebiology on March 10, [redacted]. The item came with a 90-day money-back guarantee. In May, I requested a refund via email, but did not receive a response. After reaching out again in July, they instructed me on how to return the product for a refund. I sent the item back in August via First Class Mail, without a tracking number. On October 9th, I contacted them to explain the return. The next day, they informed me that they processed the refund, but later retracted it, citing the [redacted]-day limit. Despite my continuous efforts and explanations, they have ceased communication altogether.

Recently, I requested a $[redacted] increase in my LOWES credit card limit to buy a deep freezer, which was approved. However, upon checking my temporary card, I noticed it showed a limit of $17,[redacted] instead of the expected amount. I disregarded it, assuming it was an error. Now, I received a denial letter for the increase, and my limit remains at $[redacted], causing me to exceed it with my purchase and negatively impacting my credit score. I need assistance with reviewing my account for the $[redacted] increase I requested. I have been vigilant about monitoring my credit scores, which have been improving. I work at a bank and have a good standing with all creditors. I believe this issue is a mistake on LOWES' part and would appreciate your attention to resolve it. Thank you for your assistance.

I have several CDs and a Savings Account with Synchrony. Since 10/25/19, I have been unable to access my accounts online. Both Firefox and Chrome are not working. Synchrony recently changed their site according to a representative. I am disappointed as I deal with many other financial institutions regularly, and they all work fine with older browser versions. I have tried signing on using both URLs provided, but I'm stuck with a blank page after entering my credentials. Chrome shows a red lock warning, while Firefox keeps flashing the logo without connecting. A representative took note of my issue but did not provide a reference number. They promised a fix within 24 hours, but it has been longer than that. Disappointed with the service and hope to be back online soon. Thank you.

Hello, I encountered issues making my monthly payment at Wal-Mart due to a recent bank change. Despite the store being unable to process the payment, the language barrier made it challenging to seek assistance. I reside in Acuña, Coahuila, near the Del Rio, Texas border in Mexico. I attempted to reach out via phone at [redacted] for support in Spanish, but there were communication challenges with advisors. I submitted the September payment on the 17th, and upon checking my account, I realized it only covered the additional charges. It seems there have been difficulties in processing payments, and despite my efforts, no resolution has been reached.

I am writing to address an issue with my Sam's Club card ending in [redacted] and [redacted]. My card ending in [redacted] was misused, and unauthorized charges were made. I have not activated the new card ending in [redacted], as I am awaiting the completion of the ongoing investigation with claim number #[redacted][redacted]. Despite not activating the card, I received an email on October 14 showing a balance of $1,[redacted].00, which I did not authorize. I have attempted to contact customer service but have experienced multiple disconnections tonight, which I find unacceptable. Due to this situation, I will be cancelling my Sam's Club membership effective 10/28/19 and returning the unactivated card sent in September. Thank you for your attention to this matter. - Charles Williams

Dear Sir or Madam, On June 15th, I received check # [redacted] from the bank for a $[redacted].00 refund due to an overdraft in my account. I spoke with Kathy from customer service and informed her that I wanted to return the check and have my account credited for the July payment instead. Unfortunately, this has not been done. I have reached out to customer service multiple times, but my issue has been ignored. It has been four months, and I am still unsure of what steps to take next. Your assistance in resolving this matter would be greatly appreciated.

I had an issue with my PayPal account not displaying all transactions. After contacting customer service, I spoke with a tech named Tanika or something similar, who wasn't very helpful and rude. When I tried to leave feedback, she abruptly hung up. Luckily, I called back and spoke with an excellent tech named Crystal. If needed, please reach me via email or text at [redacted]. These interactions occurred on 10/30 around 9:15 PM Eastern time.

Today at a Lowes Store in Poughkeepsie, my husband applied for a credit card issued by your bank; however, there was an issue and your office had to be contacted. Speaking with your customer service was challenging as the representative was hard to hear and understand. I explained that my husband has a hearing disability and that's why I was assisting. Despite this, she insisted on speaking with him directly, but he couldn't hear or comprehend her. Feeling frustrated, I instructed the store rep to cancel the process, opting to pay with my credit card or check instead. The treatment we received was discriminatory towards his handicap. After over 50 years of marriage, dealing with his hearing loss has been challenging. I demand to know why this situation arose and seek an explanation for being treated unfairly. I chose to pay in full with a check rather than accept your credit card offer after this experience. Discrimination should not be tolerated. M. Dickman

Hello, I need help resolving an issue with my payments to Rooms to Go through Synchrony Bank. I have never missed a monthly payment, which should reflect on my balance. In May, I made the payment through my Chase Bank on the 10th, as usual. I did this because I had to travel to Cuba due to a family member's passing. I did not receive any notice of a late fee because, as you claim, you received it on May 13th, even though my payment was due on the 12th. I only found out about the late fee in September when I noticed it on my account. Despite calling Rooms to Go, Chase, and you immediately, while also traveling to Cuba that day, I couldn't resolve the issue. Today, I spoke with your bank, and they were very kind and professional. I explained that it's not my fault the payment was received on the 13th, as I paid on the 10th through Chase. I don't believe I should be responsible for these late charges. My husband is retired, and I depend on him; we only receive a monthly payment of $1,[redacted] with no additional income. We are low-income elderly individuals. I would deeply appreciate your assistance in resolving this situation; I don't want to have this debt with you as we can't afford it. However, I would like to continue paying my $34 under the contract with Rooms to Go for my purchase. Looking forward to your kind and prompt attention. Sincerely, Teresa Lopez Arteaga. Thank you.

To whom it may concern, I have been a loyal member since [redacted] and encountered recent payment issues. I use bill pay to settle the $50 monthly payments on my 2 Synchrony credit cards. Last month, despite my bank confirming the payment, it was marked as missed by you, leading to a stopped payment. I made the payment over the phone after this incident. Not being informed of my account status caused this to repeat. While calling to add my daughter as an authorized user, I was surprised to learn I was behind on payments again. Prior representatives never alerted me to this, leaving me unaware of the recurring lateness. I requested the late fee be waived for not being informed earlier. I aim to resolve this promptly and bring my payments up to date to prevent future occurrences. Not being aware of the overdue status, I ask for the late fee to be waived once more to rectify this situation and avoid a repeat. Sincerely, Minetta L.

I experienced an issue at Jcpenney where a return wasn't properly scanned, leading to charges on my account. After two visits to the store to address the situation, an associate supervisor mentioned that it was my responsibility to check my receipt. I believe I should not be penalized for JCPenney's mistake and lack of good customer service. I kindly request to have this charge removed and cleared from my credit report. Looking back, I wish I had just paid for the error and moved forward. Thank you in advance for your attention to this matter and assistance.

Dear Customer Support, I, Krasimir Y., am a PayPal credit account holder with account number [redacted]. On September 30, [redacted], I purchased a '4K dashcam with WiFi and GPS' from SHSP INFORMATION TECHNOLOGY CO., LTD. I paid using PayPal credit, transaction ID 0MP854842C703962W. The product arrived on October 31, [redacted], but it was significantly different from the advertised item. I have tried to contact the seller through the provided emails but have received no response. Despite opening a dispute (Case: PP-D-[redacted]8) in the PayPal resolution center, my request for a refund was denied. I am requesting a refund of $49.90 from the seller or Synchrony Bank, the PayPal credit service provider. I believe customers should receive products as described. Please let me know if you need more information. Thank you for your assistance. Sincerely, Krasimir Y.

Dear Manager, I contacted customer service on 11/14 to discuss changing my Care Credit to include the Visa logo due to a cancer diagnosis. The Genesis Center in Cummings, GA, where I am receiving treatments, requires the Visa logo for their services. I was informed that the card changes are random and cannot be manually done at this time. One customer service representative suggested using the card elsewhere, which I found inappropriate. I am reaching out to request if it is possible to change my card to include the Visa logo. Dealing with a cancer diagnosis is time-sensitive, and every moment counts. I hope you can empathize with my situation. If not, I pray you never have to endure such challenges. I am not asking for any special treatment, just kindly requesting your favorable consideration. If not, I am left with a card that does not serve its intended purpose. Thank you for your understanding. Paula J. Knox

I signed up for a Care Credit account and also submitted a coupon for a Sonicare toothbrush through the SMILE promotion on May 1, [redacted], spending more than $[redacted]. I received a registration number, SM169, after registering but have not received the toothbrush despite several follow-up calls. I was given various timelines for receiving the toothbrush, only to be later informed that I do not qualify. After speaking with different representatives, including Shai, Amy, and Jenny, I was told conflicting information. Even the manager, Maria, asked for an additional 72-hour wait for information they couldn't locate. Despite multiple calls and assurances from customer service, I am yet to receive the toothbrush. I hope for a resolution and to receive the Sonicare toothbrush as per the SMILE promotion.

Due to a hurricane in my area during my second payment a few months back, I faced delays. After numerous attempts to reach them, we discussed the reason for the late payment, and they assured me it would be rectified given my circumstances. Unfortunately, the late fee was not removed as promised, leading me to settle it later. Regrettably, their handling of the situation has made it challenging to keep my account in good standing, with late fees being applied shortly after the due date. While I have occasionally missed timely payments, I have never exceeded a 30-day delay and always strive to catch up. I am requesting to have the initial late payment waived, as the mail service was halted before the hurricane by the state governor, resulting in a delayed bill receipt.

I received a message from Synchrony Bank regarding a successful trial deposit made to my AMAZON CREDITBUILDER account. The email reminds me to be cautious about identity theft and provides information about preventing it through the Federal Trade Commission's consumer website. It also states that I may receive account servicing emails even if I chose not to receive marketing offers. The email addresses are from Synchrony Bank, located in Draper, Utah, USA.

I received a notification that a trial deposit has been successfully made to one of my accounts. I did not initiate this transaction, and I believe it may be fraudulent. The email I received is from Synchrony Bank, mentioning that account servicing emails might still be sent even if I opted out of receiving marketing offers. The email advises against replying as it is unmonitored. To prevent identity theft, they provided a link to the Federal Trade Commission's website on identity theft.

I have recently received three emails from Synchrony Bank regarding my AMAZON CREDITBUILDER account. The emails mentioned a trial deposit being successfully made and prompt action required on my application. However, the emails did not provide any further details. The messages stated that the emails were from Synchrony Bank and included their address in Utah. I want to clarify that I did not apply for any credit with Amazon or Synchrony Bank. I am concerned about possible unauthorized use of my email for credit applications.

I recently received an email from Synchrony Bank about a deposit to my Amazon Creditbuilder account. I don't have such an account, and I haven't applied for a credit card in years. The email was sent to my email address on file, [redacted], which is associated with my Chevron Techron Advantage card from Synchrony. I'm worried the Amazon card could be fraudulent. I've tried reaching customer service without success. Please respond to this urgent matter by referencing this message in the subject line. Thank you, D. Lowmiller