Synchrony Bank Customer Service Issues

I applied for a Sams Club credit account in-store. The letter I received with reference numbers [redacted] and [redacted] states my application was denied due to incorrect information. It seems a mix-up occurred as my husband provided his social security number, and we intended the account to be in both our names. However, the letter addresses Ruby Calhoun at [redacted] Central Buffalo Rd, West Jefferson NC [redacted], although my husband is Jerry Calhoun. How can I rectify this to have our joint application approved?

I recently had two external accounts verified on my account, but now I cannot see them anymore. I am not sure why they disappeared. Currently, there is $19,[redacted].50 in my account, but I am unable to access it. I was expecting to receive a Visa debit card in the mail to access my funds, but it has not arrived yet. I am concerned as to why I am unable to access my money.

We have had a great experience with Synchrony, but are facing significant challenges with LA-Z BOY regarding an $[redacted] furniture purchase made in Fresno, CA. We ordered a sofa and two recliners in September [redacted], with a promised delivery time of 2 to 4 months. The sofa was delayed, with delivery fees added and then waived due to ongoing delays. The sofa finally arrived with issues, necessitating a technician visit that resulted in a wait for replacement recliners. The pushback recliners encountered delays in production and delivery, with one being stuck in AK and the other arriving late after multiple fabric and material shortages. We received no assistance from the Fresno store and dealt with unprofessional handling of the situation. LA-Z BOY's lack of customer care and accountability has been frustrating. The ongoing delays and problems have caused unnecessary stress. We are hoping for a resolution and any advice you might offer. Thank you, T. and T. Hiester.

I bought furniture from Ashley Home Store worth $3,[redacted].75, delivered on May 6, [redacted], financed through Synchrony Bank. The initial agreement was for 36 months at 0% interest with a $89 monthly payment. However, the first bill states a minimum payment of $[redacted]. When contacting Ashley, they refer me to Synchrony Bank. The recommended number, 1-[redacted], leads me to a machine, not a person, causing frustration. Despite explaining this to Ashley, they insist on contacting Synchrony Bank. I seek assistance in resolving this financing discrepancy and understanding the increased payment. Please reach out at [redacted]. Thank you. Regards, J. Schultz.

To the concerned party: I, Sandra B., contacted Synchrony Bank/Haverty’s on JANUARY 27, [redacted], regarding account number [redacted][redacted]. Despite my attempts, I faced issues processing my payment and engaged with a representative. During the payment process, I mistakenly used a VISA GIFT CARD, as I was unaware of Synchrony Bank's policy against such payment methods. The representative collected my payment details over the phone, including the account number, expiration date, and security code. Although I was informed that the payment was successful at that time, I later realized that the bank does not accept VISA GIFT CARDS. Despite reporting this discrepancy multiple times to customer service, no resolution has been provided. Each call I make results in a promise to investigate followed by no feedback. Regrettably, my inquiries have led to abrupt disconnections on three occasions, indicating poor customer service standards. I seek clarification on the status of my $[redacted] payment. A recent conversation with a customer service representative revealed the oversight in payment method acceptance. This lack of communication is concerning. I urge a thorough review of the situation and a prompt response. Your immediate attention to this matter is greatly appreciated. Best Regards, Sandra B.

My name is Andrew Rochester, and I have personal accounts with Synchrony in savings and money market. I made a transfer request on May 22, which Synchrony approved after conducting an investigation. However, after initiating the transfer, they locked me out of my accounts. Initially, I was informed that the transfer was rejected, but later on June 9, I discovered that it had actually gone through. Despite this, Synchrony denied receiving the funds and placed my accounts under review multiple times. As of now, I am still unable to access my accounts and continue to face difficulties with paying bills and purchasing essential heart medication.

I currently have three credit cards with Synchrony, one for Lowes, one for pet care, and one for Harbor Freight. I am experiencing difficulty accessing my Synchrony account where all three cards should be visible, as it says my account is locked. Kindly provide me with the correct URL to log in and guide me through the password reset process. My email address is [redacted], and I can be reached at [redacted]. I prefer to use a password manager and would appreciate having the option to see all three cards with one login for payment purposes. Thank you for your assistance.

I have encountered an issue where I was approved for a Belk rewards store credit card by Synchrony Bank with a $[redacted] credit limit. However, my recent application for a retail card from Discount Tire Store, also serviced by Synchrony Bank, was denied. I am puzzled by this decision and seek clarification on the factors influencing it to better comprehend the situation. I would appreciate speaking directly with the decision-maker to gain insight and improve my understanding of the denial. Thank you and have a wonderful day.

Dear Customer Service, I am disappointed with the service I received recently. I was left on hold for 30 minutes, and when I finally spoke to a supervisor, they were unwilling to transfer me to the higher corporate level. I work hard for my money, and when I make a payment, I expect it to go through without any issues. I have been attempting to contact CEO Brian D. Doubles of accounts management without success. It is frustrating that no one seems capable of helping me resolve this problem. My credit card balance was almost paid off, and now I am unable to use it due to the hold on my payment. I kindly request assistance from senior management to expedite the processing of my $[redacted] payment so I can access my card's benefits. Please address this matter promptly, as I have had difficulties with other credit cards smoothly processing my payments. Thank you for your attention to this issue. Sincerely, Donald T.

I recently received a PayPal offer for a business loan with no interest over 48 weeks at Synchrony Bank. After signing up and getting approved, I encountered numerous issues when contacting their customer service. Despite paying off the account, including the added service charge of $[redacted], I cannot confirm the account status as it was on autopay. My attempts to reach an agent today were unsuccessful. This has led me to seek alternative options such as contacting the BBB, the attorney general, and the state banking commission due to the lack of assistance received.

As a loyal customer for decades, I have encountered a frustrating issue with my card replacement process. Despite numerous calls over the years to rectify an incorrect 3-digit back number, I have not received the new card I was promised. Even after spending $[redacted] in-store and having a new card expedited, it never arrived. The lack of assistance and inability to reach someone with authority is disappointing. I seek a reliable contact who can address my concerns promptly. Your attention to this matter is greatly appreciated as I contemplate canceling my card due to this ongoing inconvenience and poor service. Thank you for your understanding and assistance during this frustrating time.

My Amazon.com store card was compromised on July 14, [redacted]. I am in need of a replacement card. The customer service representative I spoke with was unhelpful, leading me to terminate the call abruptly. Following the discovery of the hack, I was assured that verification and fraud prevention protocols were in place. However, I will not utilize this card until I have a replacement issued by a US-based call center. The call center involved in the initial response failed to adequately address the situation. Additionally, my wish list and a credit related to a warranty were removed from the compromised card. I am eager for a prompt resolution to this issue.

I received a credit offer today addressed to Michael Bauder, who shares the same last name as me, Teri Bauder. However, Michael Bauder does not live here and has never resided at this address. I contacted the number on the credit offer but was informed that Michael Bauder would need to call to stop receiving mail here. This situation is unacceptable. Please remove my address from your system promptly to avoid receiving mail intended for Michael Bauder.

I received a credit offer in the mail today addressed to Michael Bauder, who shares the same last name as me (Teri Bauder). However, Michael Bauder is not a resident at this address. I have never known this person and would like to cease receiving mail addressed to them. I reached out to the provided number on the credit offer, but I was unable to resolve the issue as they insisted that Michael Bauder must personally contact them to stop the mailings. This situation is completely unacceptable. I kindly request that you remove my address from your mailing list right away.

I have recently received correspondence from Synchrony credit services regarding PayPal Credit, stating they are unable to locate payments previously submitted as full payment for the account ending in [redacted] under the name JON LEWIS. Despite initially being informed of the receipt of these payments, there has been no rejection or return of said payments, indicating acceptance. Though I am willing to extend courtesy and provide the benefit of the doubt, the notifications from Synchrony suggest a refusal to allocate the payments to settle the account, raising concerns of potential breach of fiduciary responsibilities. To maintain transparency and avoid further escalations, I seek assistance in addressing this issue promptly or would appreciate guidance on whom to contact for resolution. Thank you, J.A. Lewis

I noticed that my bill increased from $[redacted] to $[redacted]. Previously, my bill was projected to be $[redacted], with a $68 online payment reducing it to between $[redacted] and $[redacted]. I made another $[redacted] payment recently. Despite numerous attempts to reach out via phone and chat, I was informed I had no feasible options from the start. I have encountered issues with this bank since day one. An employee even rudely advised me to pay my bills on time. I am appalled by this behavior. I will borrow the money to settle this month's bill and have no intentions of continuing any association with your bank or company.

I was approved for a Synchrony MasterCard on July 26th, [redacted], but I have not yet received my card in the mail as expected. I got an email confirming my approval and stating that the card would be mailed within 7-10 days. I am concerned and would like to know the status of the card, when it was processed, and if it has been shipped. I want assurance that I will receive the card soon and ensure that I am not a victim of identity theft or fraud. Melissa W. [redacted] S Adelle Ave Apt 4 Deland, FL [redacted]

Amazon Synchrony recently canceled my Amazon Store Card due to two reversed payments. Despite being a loyal customer who spends significantly, my card was still closed. I made two calls to their customer service to explain the situation before the payment reversal occurred. However, both times, they assured me everything was fine. I am very disappointed with this situation. In response, I have already decided to cancel my Prime account effective January [redacted]. I am adamant about having my card reinstated.

I wanted to raise awareness about potential fraudulent activities involving Susan Mcaslin or Mccaslin, Kyle Affronti, Anthony Crump, and Gloria Stotts or Crump. Susan resides in Vestal, NY, in the Stewart Trailer Park. Kyle resides in Johnson City, NY, Gloria in Rochester, NY, and Anthony in Geneseo, NY. They all have credit cards with your institution obtained through deceitful means on their applications. There seems to be a family scheme where they are misusing the cards, accumulating debts, and not making payments, resulting in thousands of dollars in fraudulent activities. I just wanted to bring this to your attention as they might be conducting similar practices with your bank.

Recently, my credit took a hit due to a late real estate account. Despite receiving apologies and a promise for a $50 gift card from the company, they did not remove the late payment remark as agreed. This error has significantly impacted my credit score. I have always been diligent in making my mortgage payments, except for one instance due to unforeseen circumstances. Now, facing financial challenges, I am seeking assistance not only for myself but also for my pets. Is there a way to appeal this issue or rectify the situation? Any guidance would be greatly appreciated.