Swiss Airlines Customer Service Issues

My son arrived at Venice Marco Polo airport on December 20, [redacted], but his baggage didn't make it. He filed a claim, and we just learned that his two bags have been located and are with the handling company for delivery. However, we haven't received any details about when the delivery will happen. He is scheduled to leave for Rome tomorrow, December 22, and needs to know if he should wait or make other arrangements. We are trying to reach out to the handling or delivery company to get an estimated delivery time or to schedule it. The handling company listed for baggage delivery from the Venice airport for Swiss Airlines is "LX," but we don't have more details. If possible, please assist us in contacting the company for information. Luke's contact details and claim information are provided below: Luke Trusdale Email: [redacted] Phone: +39 [redacted] Reference Number: VCELX16029 Baggage Item Numbers: UA617901, UA617900 Thank you for any assistance you can offer. John Trusdale

To whom it may concern, I have attached screenshots from your website as well as from the travel company GoToGate. Both companies are advising me to contact the other regarding my travel issue. Additionally, I have included a copy of my positive COVID test result. Last Wednesday, December 29th, I was unable to board my flight to Europe due to testing positive for COVID. I have been trying to reach out to Swiss Air and the travel agency for assistance. After waiting on hold for a total of 6 hours, a representative mentioned releasing my ticket to the travel agency for either credit or a refund. However, the agency has not been responsive within the promised timeframe. Considering the current situation with Omicron, I am seeking guidance on your COVID policies as many companies are offering waivers. I bought my ticket before Omicron emerged as a concern for air travel. I would appreciate speaking to someone regarding my options as I find the lack of flexibility during a global pandemic unacceptable. Kindly advise on the next steps. Thank you, Aixa M.

I traveled with Swiss from Moscow to Dublin via Geneva on January 6th. The Moscow flight had a delayed departure, causing me to miss my connecting flight to Dublin. Despite their wait for some passengers, I missed the boarding due to not having filled out the Irish tracker form in advance. I later flew with Lufthansa to Dublin on the 7th; however, my bag, with reference number [redacted], seems to be missing. This is urgent as it contains all my belongings, including clothes and gifts for my family's late Christmas celebration. Your assistance in locating my missing bag would be greatly appreciated.

Hello, My name is A.R. Costel, and I traveled with eTicket [redacted][redacted] on a Swiss Air flight from Otopeni Airport in Bucharest, Romania on January 12, [redacted]. The local operator at the airport mistakenly confused my booking with another passenger and charged me extra for luggage. I originally should have had two pieces of luggage included, but I was charged €61.80 on my Visa card ending in [redacted]. Additionally, my boarding pass and luggage receipt were printed with another passenger's name. My luggage did not arrive with me in Tampa, Florida, where I have started a new seafaring contract. The luggage contains essential items, including medicines and clothes required for my 4-month work stint. I have raised concerns with Swiss Air in Zurich, but I am still waiting for a resolution. Please contact me at [redacted] to assist in retrieving my luggage and refunding the extra charges. Thank you for your help.

Dear Swiss Air, My name is Acatrinei Remus Costel, and I had a troubling experience with your airline. On January 12, [redacted], during my flight LX1889 from Otopeni Airport in Bucharest, Romania, to Zurich and then Chicago on flight LX0008, a Swiss Air operator mistakenly printed a boarding pass with a different name than mine, leading to confusion about luggage payment for another passenger. Despite informing the staff at both Bucharest and Zurich, I was assured that my luggage would arrive with me. Unfortunately, upon reaching Chicago on United Airlines UA2278, I was informed that my luggage was left in Zurich. As a mechanical engineer starting a new contract on a passenger ship, my luggage containing important medication and clothing for four months of work is crucial. I urge Swiss Air to address this issue, retrieve my luggage, and refund the additional luggage payment. Your prompt assistance in resolving this matter would be greatly appreciated. Please contact me via email at [redacted] Thank you for your attention.

I made a flight reservation via Expedia with Swiss Airlines from San Francisco to Florence, Italy with a layover in Zurich. I encountered issues selecting seats despite being promised free checked bags. I contacted Swiss Airlines and was advised it was an Expedia matter. After multiple calls to Expedia, I managed to change the return flight date, but encountered difficulties in choosing seats for both legs of the journey. The situation has made planning our anniversary trip to Italy incredibly stressful for the past three weeks. Dealing with Expedia's misinformation and Swiss Airlines' lack of assistance has made the experience exceptionally frustrating.

I need assistance changing names for two passengers on my Swiss flight booking LX443. The PNR is RIFSF3, and the booking reference is [redacted]. I apologize for the inconvenience, but I am 65 years old and experiencing early signs of dementia, leading to confusion. I initially booked 6 return flights through Lastminute.com, but realized two errors the following day. The first mistake was misspelling Mr. Gary Isitt as Issitt with one "s." The second error was omitting "Richardson" for Mr. Keith Dennis. Despite contacting Lastminute.com promptly, they have yet to resolve the issue within the 0-4 day timeframe promised. The prolonged wait has left me stressed and anxious. I seek advice on how to rectify this promptly. Thank you for your help. Tom

Upon landing at Las Vegas airport, I proceeded to Swiss Air International to check my bags for flight [redacted] on March 28. Throughout the process, I encountered issues with trainee staff. Despite handing my bag to one of the trainees and receiving a boarding pass for the flight, confusion arose when I requested a connecting pass to Bangkok. The lack of clarity from the staff, including supervisors, left me frustrated. My luggage made its way to Zurich, where I couldn’t check it due to vaccination requirements. It turned up on belt 25 at the destination. The experience was far from smooth due to the inexperienced and overwhelmed personnel at the airport.

To Swiss, my partner and I were scheduled to fly on March 30th. Unfortunately, on March 20th, I suffered a shoulder injury, leading to hospitalization and emergency surgery. After confirming my surgery for March 24th, my partner contacted Swissair to reschedule our flights to April 12th, incurring an additional cost of almost [redacted]. Following the payment transfer, the agent assured us it was okay to call back once the funds were sorted. Amidst stress and anxiety, my partner reached out on March 30th after my recovery, having secured the extra funds, only to be informed that our flights were lost with no possibility of retrieval, leaving us devastated. We, as pensioners, rely on limited savings to ensure safe travels during the pandemic. This mishap has prevented us from reuniting with family in the UK after over two years, compounding the distress caused by my recent accident. The lack of communication and empathy from Swissair has left us shocked and disappointed.

Dear Swiss Air Airlines Management and Staff, I am writing to you regarding my father, Mr. Jimoh Sule, who used to work for your company in Nigeria before the relocation to Switzerland. Since then, he has not received his pension, making it challenging for him to support his family. I have all the necessary documents, such as his ID card, to prove his employment with your company. I kindly request your assistance in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, Jimoh Ibrahim

Hello Swiss Air, I am curious if the head office would be willing to offer direct flights from Glasgow International Airport in Scotland to Switzerland seven days a week throughout the entire year. This new service could potentially result in high passenger demand and busy flights daily. Thank you.

During my Christmas trip to Ukraine, my luggage and its contents were destroyed by Swiss Air, despite me paying an additional $75 for it. I've been unsuccessfully trying to resolve this issue with a representative named Jocelyn Karawa. I explained that my baggage and Christmas presents were ruined, and I had to leave everything behind in Ukraine. Jocelyn did not seem to understand the severity of the situation as she requested receipts, which were impossible for me to provide. I am frustrated at the lack of empathy and understanding from Swiss Air. I demand proper compensation for my losses and insist on addressing the unhelpful attitude displayed by Jocelyn Karawa before I take this matter to the media. I simply want Swiss Air to take responsibility for their negligence and make things right.

Hello, I hope you are well. I am reaching out regarding my missing suitcase from my flight from Lisbon to Manchester. I was on flight LX2783 departing from Lisbon Airport on April 17th at 12:55 pm, and arrived at Zurich Airport at 4:50 pm to catch my connecting flight LX0390 to Manchester. Upon reaching Manchester on April 18th at 8:05 am, I noticed my suitcase was missing. After waiting and inquiring with airport staff, I filled out a form for my lost luggage. The suitcase is black, with the brand BLK, and has a Manu Samoa Rugby uni badge on the back. I kindly request any assistance in locating it. Please contact me with any information. Thank you.

I recently booked a round trip from India to Berlin through MakeMyTrip. Unfortunately, I missed my initial flight and had to take an alternative route. Now, I am facing an issue with my return ticket as the airline changed the schedule from the 30th of April to the 29th of April, and I do not have tickets for the new dates. MakeMyTrip mentioned that since I didn't use the original ticket to travel to Berlin, the airline does not recognize my presence in Berlin. However, after reaching out to the airline directly, I have received confirmation that I can indeed receive a new ticket. I am now looking to contact customer service at MakeMyTrip to explain my situation and request assistance with obtaining a new ticket.

Hello, I have booked a flight from Vienna to Bordeaux with Swiss International Air Lines for the 19th of June for myself and my partner, Richard Weissmann, through Opodo. The flight number is OT6HPG and the Opodo booking number is [redacted]. We have only one piece of carry-on baggage included in the fare. However, I would like to add/purchase one piece of checked baggage (up to 23kg) for Eliane Gosset, which is me. I am unable to reach anyone by phone, as I do not have an account with Swiss Air or any other airline since I booked through Opodo, and I am unable to log into the chat. I prefer not to deal with Opodo and would like to address the booking directly with you as the airline. Could you please inform me of the procedure and also provide information on the cost of one piece of checked baggage? Thank you for your assistance. Best regards, Mag. Eliane Gosset

Hello, I have booked a flight from Vienna to Bordeaux with Swiss International Air Lines for the 19th of June for myself and my partner Richard Weissmann through Opodo. The flight number is OT6HPG. (Opodo booking number is [redacted]) We only have one piece of hand luggage included in the flight price. However, solely for myself, Eliane Gosset, I would like to book/purchase an additional piece of checked baggage (up to 23kg). I have been unable to reach anyone by phone, I do not have an account with Swiss Air or any other airline as I booked through Opodo, and I am unable to log into the chat. I prefer not to deal with Opodo anymore and would like to handle the booking directly with you as the airline. Could you please provide me with the procedure and also inform me about the costs for a piece of checked baggage? Thank you for your support! Kind regards, Mag. Eliane Gosset

My 17-year-old sister is flying alone for the first time and is currently stranded in Newark. Her original itinerary was from BNA to Washington, Washington to Frankfurt, and Frankfurt to Nairobi (NBO). However, upon arrival at the airport, United Airlines informed her that the flight from Washington to Frankfurt was missing. Due to airline delays, there were no available flights from Washington to Frankfurt. United attempted to rebook her on a route from Denver to Frankfurt to Nairobi with Swiss Air but that option got fully booked. After much back and forth, a new flight for today, June 16, [redacted], from BNA to Newark, Newark to Frankfurt, and Frankfurt to NBO was confirmed. Unfortunately, her flight from BNA to Newark was delayed by two hours causing her to miss her connection. Despite reaching out repeatedly to Swiss Air for assistance, they have been unhelpful, even hanging up during calls. This lack of customer service is unacceptable. United Airlines mentioned the next available flight to Kenya would be on June 29th at an additional cost. This situation has left my sister stranded with no way to get home or to her final destination. A refund is expected, and we will not be using Swiss Airlines again.

Dear Sir/Madam, I am reaching out to address an issue I encountered with my recent booking on the Opodo website. Approximately three weeks ago, I purchased a ticket (Opodo booking reference: [redacted]; airline booking reference: OGV8KZ) for a trip to Lebanon. Unfortunately, I have faced complications with my visa application, leading to a delay in obtaining approval due to current circumstances such as the conflict in Russia/Ukraine. Consequently, I received a visa extension that restricts me from having a layover in Europe, preventing me from utilizing the booked ticket. Upon canceling the ticket on the Opodo website, I was informed via email that the ticket is non-refundable. This poses a significant challenge for me as a refund is crucial for me to make alternative travel arrangements to return to Lebanon for my vacation. I kindly request your assistance in exploring potential solutions for a refund. I am prepared to provide any necessary documentation, including my RIB and visa extension, to support my case. Thank you for your attention to this matter. I appreciate any help you can offer. Warm regards, I. M.

Subject: Flight Change Request - Confirmation No: 3NO94J Hello, I am reaching out on behalf of my sister Jasmina M., who recently flew from Miami to Belgrade with one stop in Zurich on June 10th. Her return flight from Belgrade to Miami is currently scheduled for July 12th. Unfortunately, due to our mom's illness, we urgently need to change her return flight to a later date - specifically July 26th, extending her stay by 2 weeks. I have been attempting to make this change online and have also tried contacting your customer service number at +1[redacted] for the past 40 minutes with no success. I am based in the USA and willing to cover any fees associated with this change. Kindly assist us in arranging this modification at your earliest convenience. Thank you for your anticipated support. Best regards, Biljana M.

Hello, I wanted to reach out because my flight to Warsaw, LX1352 for today, has been both delayed and ultimately canceled. I am feeling a bit lost on what steps to take next. I am torn between booking a hotel for the night or trying to re-book a flight. I am not sure if there are any available flights to Warsaw today or if it's possible to secure a seat on the 7 a.m. flight tomorrow. The situation at the airport is quite chaotic, and I am uncertain about the course of action. I have an essential business meeting and seminar in Warsaw early tomorrow afternoon, and if I miss it, I risk losing a lucrative contract. Unfortunately, the customer service lines in Poland are already closed, adding to my predicament. Any prompt assistance regarding my next available flight and guidance on what to do next would be greatly appreciated as I am currently stranded at the terminal. Best regards, D.K.