Subway Customer Service Issues

I have been trying to contact customer service since November 2, [redacted], regarding an order. It's frustrating that there is no customer service available after placing an order. I paid for products that I never received, and the items that were delivered were of poor quality, making me ill for several days. I kept the food in the refrigerator (then the freezer) as evidence, hoping to be contacted, but received no response. After weeks of waiting, I had to throw it out due to the terrible smell. While I usually don't complain about fast food issues due to the low cost and occasional errors, this situation is different. It goes beyond irresponsibility and borders on negligence. Despite the poor representation by the franchisee, the company needs to prioritize customer safety and not allow such incidents to go unresolved. It's concerning that there is no way to reach anyone by phone or email to address these health concerns.

Hello, I would like to report an issue with a store manager. I have tried contacting the corporation, but no one has answered. Last Wednesday, when I visited the store, I waited in line for 25 minutes due to a high volume of online orders. The manager apologized for the delay, which I understood. However, I found a hair in my sub sandwich, showed it to the manager, and she claimed she couldn't see it. She insisted I wait another 40 minutes or return later. As I was on my lunch break, I requested a refund for the sandwich, but she only refunded me for half of it, where the hair was found. When I said I'd like to discuss this with corporate, she became confrontational and tried to push me out of the store. I would appreciate assistance in contacting the corporation regarding this matter.

I had a coupon that I intended to use at the sandwich shop. However, when I went to pay, I was informed that they no longer accepted the coupons, which was apparently posted at the register and entrance. Since it was quiet when I arrived, I didn't notice the notice. The employee mentioned that I couldn't use it and suggested I might as well discard it since it couldn't be transferred. I managed to gather enough money to pay for the sandwiches but couldn't leave a tip due to the situation. I believe they should have placed the notice where customers select their toppings rather than at the register, as not everyone carries extra cash. It was an embarrassing experience, especially with other customers waiting behind me.

I visited your Subway store #[redacted]-0 today, March 24th, at 4:18 pm. The staff member who took my order, an African American woman, had to attend to another customer first. When it was my turn, a lady joined in the conversation without asking for our order. The ham was already on the sandwich, a footlong and a six-inch. She didn't inquire about heating or anything, simply conversing with another employee, which I found rude. When I clarified our order, it turned out to be a meal and a kids meal, but she still charged me $13.28. I had intended to order more but due to this lack of attention, I decided against it. This kind of experience has happened before. The employee didn't acknowledge the mistake or apologize. I hope this matter can be resolved promptly, and I suggest training the team on proper customer service to avoid such frustrations in the future.

I visited Subway at 56-36 9-0 today at 4:18 p.m. on March 4th. I requested a 12-inch Subway and a kids' meal, but the service was not up to par. The African-American employee started my order but got distracted attending to other customers. Subsequently, another employee took over without asking me what I wanted. They were engrossed in a conversation in Spanish, which I didn't mind, but it affected their service to me. The total came to $13.29, but I believe the order could have been more significant if the service was better. The transaction number is [redacted]. I hope this issue can be resolved, and employees can pay more attention to customers and avoid chatting while serving.

I visited the location on [redacted] Forum West Palm Beach, [redacted], around 7:40 AM. I ordered a chicken teriyaki sandwich, but it was not fresh. When I took a bite, it tasted bad. I gave it to my boyfriend to confirm, and he also said it was not good. I considered going back to the store, but I was already halfway home, so I called instead. The person I spoke to was rude and accused me of lying about the sandwich. He insisted it was freshly made that morning. I felt upset and disgusted by his attitude and denial of the quality of the food.

My recent visit to the Subway location in DeSoto, Missouri was quite disappointing. They were out of tomatoes, meatballs, and only had wheat bread available. Despite trying a different sandwich, it did not meet our expectations. At checkout, they included a $9 tip without asking, which had to be refunded later. As a former Subway employee from the 90s, I understand the importance of not applying tips without permission. We still haven't received the refund on our card, and we are dissatisfied with both the food and the customer service. We believe that we deserve four sandwiches and drinks, along with rain checks for two meal deals as compensation for the inconvenience we faced. We hope this issue can be resolved promptly.

I had a negative experience at the Subway in Franknmuth MI. I made a mistake with my online order and felt disrespected by Cameron, who claimed to be the manager. He seemed condescending when he suggested I come in person rather than complain. Despite being present when my bread was toasted, I acknowledged my error in ordering. When I politely asked Jim to change his tone, his attitude deteriorated. As an African American woman, I cannot be certain if my race influenced how I was treated, but I found the interaction unpleasant.

I am reaching out to inquire if Subway Corporate offices support non-profits and how one can submit requests. I am inviting Subway Corporate to collaborate with SOULNIC (501c3) Music Festival in backing The Good Seed, a California-based nonprofit organization. The event is scheduled for June 25th, [redacted], at Hansen Dam, a significant park in Los Angeles. SOULNIC is a well-loved annual dance music festival, attracting many attendees who enjoy a family-friendly day filled with music. The festival offers a unique experience by combining music, food trucks, fashion vendors, and more, set amidst the natural beauty of trees in the park. Corporate donations play a vital role in covering event costs and supporting local sponsor non-profits like The Good Seed, which focuses on empowering young adults aged 18-25 in the Los Angeles area. Our team has a successful track record of hosting festivals and creating community engagement, and we are excited to partner with Subway Corporate for this event. Contact person: Paula Nourse Ragland.

I searched for the closing time of the Subway on Glen in Peoria, IL, and arrived almost at 8, expecting it to close at 9 as listed online. However, upon pulling up to order, I was informed they were closed and witnessed employees laughing as though it was a joke. I am profoundly disappointed by the treatment I received. I have decided to avoid this location in the future, despite its proximity to my home. Instead, I chose to go to the Subway on Knoxville in Peoria, IL, even though it was out of my way. The staff there was incredibly friendly and provided exceptional service, unlike the other store. Having worked for Subway in the past, I know I would never have treated customers in such a manner. This negative experience is not an isolated incident, and I feel compelled to speak up this time. The Glen location needs to improve their customer service skills.

During my family outing today, we visited three of your stores in Martinsburg, West Virginia, and two in Virginia, all in search of meatball subs. Disappointingly, none of the locations had any meatballs available. This recurring issue of stores in both states consistently being out of meatballs has been frustrating. I have visited multiple times at various hours, and the meatballs are always unavailable. It's puzzling to see meatball subs on the menu but never actually in stock. Additionally, the responses received from your customer service staff when inquiring about the meatballs have been disrespectful to me and my boyfriend. I would appreciate it if someone could reach out to me regarding this situation and provide insight into how it will be addressed. Thank you for your attention to this matter.

I was waiting in line at the Subway for my order when the employee burned my sub after attending to her friend. When I mentioned the burnt food, her friend was rude to me, called me names, and made threats. The employee then asked me to leave because I was the only one complaining. Despite waiting for my turn, I was treated poorly. The atmosphere in the store was unprofessional, and I was not the only one affected. I may consider sharing my experience with others to highlight the disappointing service at this particular Subway location. There seems to be a recurring issue with the behavior of the employees that needs attention.

I visited a Subway near North East Mall in Hurst, Texas. Feeling thirsty, I requested a cup for water, only to find out the water was unavailable. The manager approached me in a confrontational manner, insisting I pay for a small amount of Coke to fill the cup. Resigned, I agreed and paid a dollar. After pointing out the Coke had toothpicks in it and was flat, the situation escalated as she threatened me to go to her car. Concerned for my safety, I decided to leave as it wasn't worth risking my well-being over a subpar drink experience.

I received an email about the $5.99 footlong deal, but I struggled with the app, so I went to the store instead. Unfortunately, I had to wait for service while the employees, who seemed distracted, chatted with friends and were on their phones. Despite having expired coupons for the deal, I attempted to order through the app, but it didn't work out. Even after multiple tries through the app and email link, I couldn't get the deal. It's frustrating that the store couldn't honor the offer, and I couldn't place an online order as per the coupon rules. After wasting about two hours, I still couldn't order a simple sandwich due to the app and site issues.

I have been attempting to place an order with Subway online for the past three days. The ordering process goes smoothly until I reach the sign-in page. I use the same email and password I've used for weeks, but then the system freezes, preventing me from proceeding. Despite receiving daily emails, accessing past emails leads to the same issue. I am quite fond of Subway sandwiches and have even benefited health-wise from them, losing weight and seeing an improvement in my diabetes numbers. Due to COVID-19 and being a senior at 81 years old with underlying medical conditions, I prefer not to dine in restaurants. This is why I am relying on online ordering. I kindly request assistance in resolving this issue.

I had a distressing encounter at the Virginia Avenue location in Atlanta, GA. An employee and his Aunt verbally harassed me around 6:15 pm inside the store. I felt trapped as she was blocking the exit I needed to use. The situation escalated as he started calling me names despite my requests for them to stop. This made me fear for my safety. The verbal assault continued in the parking lot, where she waited for me. Their behavior was aggressive and threatening. The employee and his Aunt's actions are concerning, especially considering their disregard for others' well-being. The employee's apologies were insincere, and the situation only worsened when I tried to distance myself from them. Their behavior poses a risk to the public and should be addressed promptly to ensure the safety of others visiting the store.

Hello, I placed an online delivery order through Subway’s website at around 1 pm on Thursday, 7 April [redacted], from Store #[redacted]-0 located at [redacted] Broadway, Somerville, MA, [redacted]. The order was for 2 - 12” Veggie Delite Sub Value Meals and a 12” Chicken Teriyaki Sub Value Meal, each with extra vegetables. 1) My order only included the sandwiches and did not include the chips or beverages. 2) The sandwiches did not have the requested extra vegetables as described; the amount was much less than expected. 3) There were discrepancies in applying promotional discounts to my order. 4) Despite requesting contact upon arrival due to my disability, I did not receive a notification and had difficulty tracking the delivery. 5) When trying to call the store for assistance, the voicemail box was full, and other Subway locations were unresponsive. 6) Due to my disability, traveling to the store was not an option. 7) As a long-time customer, I am disappointed in the service received from this Subway location. I am requesting a full refund, redelivery of the correct items, an apology from the store manager/franchisee, and better service in the future. Thank you. David Z.

I want to share my recent disappointing experience at a Subway store located at the Wooster gas station near Madison Hill at State Route [redacted] near the State Route 83 intersection. My wife received a Subway gift card from a teacher at her school, with a credit card receipt showing $10 attached. However, when I used the gift card to pay for my $12.79 sandwich, the cashier informed me that only $5 was loaded on it. Despite the attached receipt, the manager confirmed the balance was $5. This issue, coupled with finding bone chips in my dry sandwich, made it one of the worst Subway meals I've had. I am highly dissatisfied with the overall experience, not just due to the money, but the principle. We are certain the card was not used before our visit. This situation has deterred me from returning to Subway. If you need more information, feel free to reach out to me. Thank you. Donald W.

I went to purchase three sandwiches around noon. The lady at the register was moving so fast that she rang up the person behind me before I was even finished. When I paid with my credit card, I also ordered three cookies. Upon checking my purse later, I realized I was shortchanged by around $8. After multiple attempts to contact the store, I was told to return later to get my refund from the cashier's mom, which would take about an hour. Though offered a sandwich, I declined, insisting on my money back. Despite asking the cashier to contact the district manager, no action was taken. This experience has left me feeling disheartened with Subway, and I plan to share my ordeal on social media.

I am extremely frustrated. I placed an online order for my meal, but it was sent to a store 30 minutes away from my workplace instead of the one closest to me. When I tried to contact the store to cancel my order and request a refund, I repeatedly encountered difficulties. The store's voicemail was not set up, and when someone did answer, they would put me on hold and then disconnect the call. After numerous failed attempts to reach them, I suspect my number may have been blocked as all my calls were directed straight to voicemail. This experience with Subway has been very disappointing, and I simply wish to receive my refund promptly. Please respond to resolve this issue promptly.