Subway Customer Service Issues

On September 12th, I received a call from a DoorDash employee claiming to be at my door with a Subway order. I explained that I hadn't made any order, and they abruptly hung up. After checking my email, I discovered my Subway account had been hacked. The hacker placed an order in New York for $71.22 using my Discover card. The delivery address provided was [redacted] Beach Avenue, Bronx, NY [redacted]. The order number was 3B1B43FA-12, and the phone number linked to the order was [redacted]. Despite contacting Subway, they directed me to my financial institution, Discover, to dispute the charge. After doing so, Discover sided with Subway, claiming the charge was valid. I find it frustrating that this issue is unresolved and that I can only communicate via email, especially considering I'm located in Wichita, KS. I expressed my disbelief to the DoorDash employee, yet I am still being held responsible for the unauthorized charge. I hope Subway can rectify this situation promptly, as I value my long-standing loyalty to their brand.

I previously raised this issue and received a dismissive response from your online customer service representative, N.S. Due to the difficulty in reaching you by phone or email, I am reaching out again. The two employees at the Glendale, AZ location made errors with our order, missing two chocolate chip cookies and not including avocado on a foot-long BLT. We were not informed the cookies were unavailable when we called. When my daughter went to pick up the cookies later, her sandwich was made incorrectly, causing frustration. Despite requesting a remake, the employees laughed and hastily gave her avocado and cookies. My daughter, who recently had surgery, did not want to cause a scene and left without a satisfactory resolution. I am disappointed in the lack of customer service and the unprofessional behavior displayed. We plan to visit another Subway location and hope for a better experience.

I placed an order online for pickup at 6:30 PM. When I arrived at the restaurant, the employee informed me that they had not received the order. I showed him the order number and the charge on my debit card, but the manager could not issue a refund because the order was not in their system. Even after providing evidence of my order, they refused to refund the payment. The manager's offer of a free sub didn't make up for the inconvenience. It took almost thirty minutes to resolve the issue, and I had difficulty due to being disabled and in a wheelchair, especially being out after dark. I prefer to be home before dark for safety reasons. I would like a refund of $12.77 for the order. The order number is B9F7F2DF-00. I hope they can locate a record of my payment to process the refund promptly.

I recently received an email from Subway concerning an order in Los Angeles, CA, but I reside in NY State and have never been to CA. The order number is E404A14C-A7 on Oct 15 at 8:45 PM for $32.32, which I did not make. I have changed my password and removed my card details. Please reverse the charges and confirm when completed. It has been challenging to report this issue as there is no clear option on the website. I had to search on Google to find the correct contact. Frustrated with the process. -J. R. [redacted] Water Street Fredonia, NY [redacted] [redacted] [redacted] Regarding: Order E404A14C-A7, Oct 15, 8:45 PM Los Angeles, CA.

I had a really bad experience at the Subway on Michigan Ave in Marshall, MI. We were refused service three times, and the staff was unprofessional. During one visit, we were denied service because they claimed to be closed early. On another occasion, the staff member threw an empty mayo tub on the counter aggressively when they ran out of mayo. We were eventually told they wouldn't serve us because we had to wait for mayo. The staff was rude, and one even suggested we were barred from entering for no valid reason. It's unfair to bar customers because they don't like them. I used to be a regular but am now treated poorly. I hope this issue can be resolved, and we can be allowed back into the store without being discriminated against. Thank you.

I ordered a chicken teriyaki sub, but it tasted like fish, so I returned to the counter to inform the employees. We decided to exchange the chicken sub for an Italian BMT. While I was eating the BMT, one of the clerks mentioned I needed to pay for the BMT because it wasn't their fault I didn't like the sandwich. I tried to explain it was an exchange, but the clerk insisted I owed them for another sandwich, resulting in a heated situation. Eventually, my fiancée paid for the second sandwich to resolve the matter. I have now paid for two sandwiches but only received one due to the confusion at Subway.

Hello! I placed an order for a Footlong PRO Sweet Onion Chicken Teriyaki, two bags of SunChips Harvest Cheddar chips, and two cookies more than two hours ago. The total amount due was $22.00, including a $2.54 driver tip. However, I did not receive a confirmation message. The $22.00 charge is pending on my bank account. I would like an email confirming the cancellation of the order and assurance that my account will not be charged. Thank you for addressing this promptly. Best regards, J.H.

I had an issue at a Seattle location where I received the wrong sandwich. Faraz H, the franchise owner, promised to send me a free sandwich certificate but failed to do so despite my follow-up emails and calls. I even visited the store, but he was rarely present. It has been two months, and this lack of follow-through is unprofessional. I live nearby but won't be returning due to this poor customer service. It's a matter of principle. I thought you should be aware of this. Thank you - Larry B. [redacted] Email: [redacted]

I wanted to share my positive experience at the Subway in Willis, TX on Danville Street. I am unable to locate my receipt, so I hope you can pass my feedback along. Nelson, who has been there for about a month and a half, impressed me with his exceptional customer service. He is friendly, helpful, and always recommends delicious sandwich options. Despite a rough day, he made my visit enjoyable and even mentioned baking fresh hoagies today. I visited around 7 pm on November 13th and believe Nelson shows great potential for a managerial role. I trust that corporate recognizes his dedication. Thank you for listening and have a great evening.

I recently ordered a six-inch cold cut sub from your Pembroke, NC location at Walmart. Unfortunately, I was disappointed to find that there was no meat on my sandwich. When I contacted the manager, Ashley, she became rude and suggested that I should have verbally communicated my order instead of having it written down. The reason for having it written was because my cousin picked up the food for me as I couldn't go myself. My nurse wrote down my order precisely as I requested - a six-inch cold cut with lettuce, tomatoes, mayonnaise, mustard, oil, and vinegar. She even had the written order with her at the Subway location when she requested the missing meat from the trash.

I recently purchased a sandwich at SJD airport in Mexico and was surprised by an additional $4 charge for guacamole that was not mentioned beforehand. I kindly asked the staff to inform customers about this extra cost. I am requesting a refund, preferably for the whole 320MX I paid for the chicken sandwich, but at least for the 80MX charged for the guacamole. I only have the receipt for the 80MX as I used up all my pesos for the purchase. Thank you for your attention to this matter.

The manager was extremely rude during my visit. Despite having a large order and being respectful, she was snappy and almost yelling at me. I even let others go ahead of me. Her unprofessionalism was evident, requiring a regular employee to repeatedly apologize on her behalf. It's disheartening when staff have to make amends for their manager. Regrettably, I will not be returning to that specific Subway location in the future.

I contacted Subway this morning to order a platter for my middle school basketball team. An employee asked me to call back at 11:30 to speak with the manager. During my lunch break, I went to Subway to place the order, only to be told they do not offer platters. I tried calling the manager but got no response. If this was just for me, I wouldn't mind, but it is for my kids. If we can't resolve this, I will take to social media every opportunity I get.

Order #44CFDCEA-17: I placed an order at the Subway located at [redacted] East Grand Street, Elizabeth, NJ, with a pickup scheduled for Dec 16 at 09:30 PM. I encountered an issue where the app displayed the store's closing time until 10pm, although it actually closed at 9:00pm. After paying $7.45, including $4.40 from my gift card, I attempted to cancel the order upon realizing the discrepancy. Despite contacting the restaurant and receiving an email confirming the cancellation at 9:18pm on Dec 16th, my gift card has not been refunded the $4.40 used. While the restaurant manager, Manish Merchant, claimed he did not receive the funds to issue the refund, I am frustrated by the lack of resolution. I reached out through the app to seek assistance, only to be told that the franchisee cannot refund the amount. I am left feeling that Subway is unfairly holding onto my $4.40, and I am adamant about having it promptly returned to my gift card balance within the app.

I wanted to address the situation regarding the closing time of the Subway on Buena Vista Road on Christmas Eve. I feel that it's important for employees, particularly teenagers, to be able to spend time with their families during the holidays. Walmart, a large retail company, is closing its stores at 6 pm to allow its employees this opportunity. I think Subway should follow this example and consider closing early on Christmas Eve so that employees can also enjoy the holiday with their loved ones. Thank you for taking this into consideration.

I had a negative experience at the Subway located on [redacted] Archibald Avenue Suite [redacted]. Upon entering, I felt ignored by the staff until I greeted them. When I pointed out the lack of acknowledgment, an employee named Yolanda responded rudely about a large order. Regardless of the order size, basic customer service manners should be upheld. Yolanda's continued abrasive attitude was unacceptable. A large order should not justify poor treatment of customers.

I purchased a cold turkey sandwich on 12/23/21 for lunch. Unfortunately, early the next morning, I fell extremely ill. While observing the sandwich preparation, I noticed the deli paper the meat was wrapped in was tearing into small pieces. When I raised this concern to the sandwich maker, they suggested it was just the paper. Given the meat appeared bad — slimy and sticky — it was clearly not fit for consumption. This incident completely ruined my holiday season. This occurred at the location in Houston, TX on FM [redacted] at DixieFarm Rd & I-45.

I recently ordered two protein bowls and was extremely disappointed with the portion size. One bowl had minimal chicken and bacon, while the other was mostly spinach with burnt bacon. This is not the first time I have experienced this issue, and I am considering filing a complaint with corporate and the Better Business Bureau. A proper protein bowl should have a significant amount of meat, but what I received was far from satisfactory. The lack of meat in the bowls was unacceptable, and I am dissatisfied with the overall quality of the meal.

Subject: Complaint Regarding Subway Franchise Location at [redacted] Sunrise Blvd, Citrus Heights Dear John, I wish to address a recent home delivery order I placed at the Subway franchise located at [redacted] Sunrise Blvd, Citrus Heights. The order I received did not meet the advertised standards of Subway as outlined on your website. For instance, the B.L.T. I ordered was far from the described delicious classic. It included small, floppy bacon pieces on a soggy wrap without any tomatoes and minimal lettuce. The discrepancy between what was advertised and what was delivered leads me to believe that this franchise location is not upholding Subway's standards. The experience was a far cry from the positive image presented on shows like Undercover Boss. I hope you can address this issue promptly. Best regards, RD Calkins

Good afternoon, I visited one of your stores in Alfreton, Derbyshire, today at 1 pm. I wanted to try your new gluten-free bread, which I was excited about since I can no longer eat at Subway due to my celiac diagnosis. The customer service at the Alfreton store was disappointing. There were around 5 staff members handling just one order for Just Eat, and it was chaotic. They even had to call a staff member from the back to teach her how to make a salad. I ordered 2 6-inch subs and had to wait over 15 minutes, during which they ran out of pepperoni and salami. It seems like basic preparation to keep fillings stocked. In addition, another staff member just watched the manager cut my pepperoni and salami while the male worker paused, and a different staff member at the back was being taught how to make a salad box. Another staff member was idle at a till. It was reminiscent of a comedy sketch, and the poor service has now deterred me from visiting your stores and I plan to share this negative experience on my social media group for other celiacs. Best regards, L.