Straight Talk Customer Service Issues

Regarding the Home Internet box rebranded by Verizon, we are facing issues with Straight Talk's automated email service not functioning with our Office [redacted] domain. Verification code emails are the only ones we receive, accessed through their support line. Despite setting up a new device, we are unable to log in to the main website due to a password not being set. Resetting the password through the forgot password option is futile, and after interacting with numerous agents, including escalated requests, none of their emails reach our corporate [redacted] inbox or spam filter. Although the device is operational, we encounter difficulties in setting up automatic payments or making changes. Attempts to modify the email address have been unsuccessful. It took approximately 3 hours to resolve the issue, but the service quality is lacking. It is advisable for users to opt for the Verizon version, which provides faster service at a similar cost. This specific device will be utilized by 10,[redacted] youth annually, with a cautionary note about the lacking support from Straight Talk. - Ken KN4MDJ, Trustee at wB4SA. Resolution: Improve outgoing email functionality or introduce an option to communicate via text message to a registered cellphone, similar to banking institutions and other services, to enhance user experience. Please exercise caution when purchasing time cards from Walmart, as we received an incorrect data plan card (green) instead of the compatible one (black card) from an employee. Walmart has stringent no-refund/exchange policies, notwithstanding employee error. While the electronics manager showed willingness to assist, the customer service and front manager declined. After spending an additional 2 hours with Straight Talk customer service, they managed to rectify the discrepancy by converting the card's value and applying it to the device. (Location: Walmart Turkeylake)

I have placed an order for a hotspot that was supposed to be shipped on July 20th, [redacted]. UPS has not received the package yet. The hotspot is being shipped from Cooper Sales in Tennessee. I have contacted Straight Talk customer support multiple times but have not received a clear answer regarding the delay. Since receiving the message about Verizon taking over, my mobile phone service experience has been extremely poor. The service quality, customer support, and refilling my service have all been disappointing. I used to recommend Straight Talk to everyone but recently, the service has been embarrassing. I believe the issue lies with Verizon rather than Straight Talk. If Verizon cannot provide the same level of service to Straight Talk customers, I may have to consider switching to another provider. I have spent a lot of time trying to resolve these issues without success. I hope things improve before Straight Talk faces the fate of Nokia or Boost Mobile.

I've been trying to resolve this issue with Straight Talk for several days now regarding adding multiple lines to the new multi-line plan they offer. Initially, they had trouble adding the second phone due to auto-refill being enabled, although the first phone had this feature and worked fine. After they disabled auto-refill, the second phone is now disabled with no way to add more service. I've spent about 7-8 hours over the past 4 days in chats and on the phone with multiple representatives who keep escalating the issue, promising call backs from their team. However, each time they call back, the line disconnects after I confirm it's me. I'm only 20 minutes away from another call back, and I hope for a resolution this time. I prefer not to switch providers but will consider it if necessary. I urge Straight Talk to promptly identify and fix this issue and fulfill my request to have all lines on the family plan.

Yesterday, I recharged $[redacted] through my bank account. Although I was credited, the recharge card did not add up to my balance. Money was deducted from my borrow credit, but I still owe the same amount that was deducted. I tried recharging another $[redacted] from my account, but I was deducted again, and I'm still owing. It seems like there are issues with clearing my debt and returning my recharge card. Please address this problem. My number is #[redacted].

My straight talk phone stopped working, so I bought a new one. The customer service rep said my benefits would transfer with the new phone. However, after a month, my new phone has no service. I've contacted customer service multiple times, but I keep getting stuck when I try to re-enroll as it says my email already exists. What should I do next to resolve this issue?

Dear Straight Talk Customer Service, I am reaching out to share my recent dissatisfying experience with your customer service in activating my new SIM card. I am Kiana, with phone number [redacted]. When I contacted customer service to activate my new SIM card, my old one was deactivated, leaving me unable to receive the necessary confirmation code for the new activation. This has caused major inconvenience as I am unable to access my phone services. My situation: - Phone Number: [redacted] - Old SIM Card: Deactivated during activation - New SIM Card: T-Mobile compatible, number [redacted] [redacted] [redacted] [redacted] [redacted] (ordered online) - IMEI: 35 [redacted]13 8 Despite trying to contact customer service and getting redirected to 1-[redacted], I am unable to reach anyone due to the deactivation of my old SIM card. Please urgently help me activate my new SIM card and resolve the SMS code issue. Your swift assistance is greatly appreciated in resolving this frustrating situation. Thank you for your prompt attention to this matter. Best, Kiana

I purchased a refill card, but it's showing as used or invalid. I have the receipt from the store where I bought it, but they are closed now. I'm at work with my children at home who need to reach me, so it's crucial to get this resolved. If possible, could you assist me in fixing this issue or provide some courtesy service until I can visit the store tomorrow when it opens after my work hours? Thank you. My mobile number is [redacted].

I recently received a call from a woman named Jerusha who pressured me into upgrading my contract with what she claimed was a special offer. When she asked for my ID number and I declined, she transferred me to a so-called manager who insisted on taking down my ID number against my wishes. Eventually, she informed me that I wouldn't be receiving the promised benefits of 15 GB anytime data and a Hisense phone for R167, but rather R300. I am refusing this coerced contract upgrade and my scheduled upgrade is not until next July. I suspect this may be a scam and would appreciate your assistance in verifying the legitimacy of this offer and individual. Please take the necessary steps to help me address this issue promptly. Thank you, M. W. Xobongo (Your client). I await your swift response.

I recently had my phone stolen and contacted Straight Talk for assistance. Unfortunately, they were unable to help me because I couldn't receive text messages or emails since my phone's PIN was changed by the thief. I purchased a new Straight Talk phone, but I am still facing the same issue with getting assistance. Despite having insurance on my stolen phone, I had to buy a new one because the company wouldn't assist me. It's frustrating to be penalized for something out of my control, especially after spending over $[redacted] with the company.

I switched my phone number from Straight Talk to Q Link Wireless, but it didn't work out, so I bought a SIM card kit today to switch back. The rep assured me the transfer was complete, and I was supposed to get a call from Straight Talk by 5:00 pm CST, but I never did. After calling customer service and getting put on hold, my Q Link phone stopped working, and my Straight Talk phone isn't working either, even though it was supposed to receive the transferred number. It's been a frustrating day dealing with this issue.

About six months ago, I noticed irregular charges on my Straight Talk account ranging from $32 to $45 multiple times a month. Despite authorizing a $38 charge once, I continued to be overcharged. After contacting customer service, they assured me they would investigate and refund the extra charges. However, the issue persisted. Recently, my service was interrupted, prompting me to review my account again. Straight Talk claimed they didn't receive my payment on 9-5-23, forcing me to make a duplicate payment to use my phone. When I noticed four charges in one month, I called customer service, and they advised me to resolve the matter with my bank. I have reached out to Straight Talk but will not be able to address this matter further until tomorrow.

I bought a faulty phone and $45 service card from Straight Talk. I returned the phone but didn't receive a refund, and the customer service keeps hanging up on me whenever I call for help. No one is assisting me with my refund request, and I feel ignored in the chat room and over the phone. This experience with Straight Talk has been terrible, and I feel like they are being dishonest by not giving me my money back. I want others to be aware of the poor service I have received. I plan to switch to a different cell phone provider after this bad experience with Straight Talk.

I lost my phone and have an ID to prove I am the account holder. I can also answer security questions. Since my number wasn't active for [redacted] days, I can't provide two recently called numbers within the last 60 days. However, I managed to activate my old number which is linked to the lost phone. Could you please contact me to verify my identity and assist me in transferring my number to a new device? I'm unable to access any of my accounts due to two-step verification codes being sent to my lost phone and old email that I can no longer access. Thank you. My name is Ian Noack, my phone number is [redacted], and I also know my password.

My account got suspended due to a pending work permit application from last year that hasn't been approved yet. Before my subscription expired, I couldn't even do a SIM swap. Despite trying to upgrade my plan at multiple MTN shops, I was unaware my account was suspended due to the permit issue. I was then placed on a month-to-month plan because they claim I didn't cancel my subscription. However, it was impossible for me to cancel while I was still attempting to upgrade. I am frustrated that I'm being charged for a service I can't use, even though I have already paid my dues.

I am having issues with the code I received after purchasing my $90 two-line Ultimate Unlimited plan from the Straight Talk website. The code indicates it is active until either October 21st or 27th. My husband's and my service dates are 10 days apart. Previously, I had no problems with this bundle until I encountered an error and was advised to call support. The first customer service representative mentioned I had to add it before 7 days or risk losing it, but the receipt states it is valid until October 21st. After reaching out for help, I was informed that I might need to buy another plan for my husband's line to restore service, although I had already purchased the plan. I encountered difficulties trying to resolve this issue and faced unprofessional behavior from the representative. I intend to report this matter to the BBB, seeking either a refund or a new service code equivalent to what I paid for. Bogus.

My name is Avis Moore, and I have been dealing with this situation for three days, which is frustrating. I simply want to transfer my number, [redacted], to Q Link Services. Every time I provide the information, I am told the number is locked, and I need a code and pin to unlock it. This has been a bothersome experience. Initially, I spoke with two representatives, but the last person was unhelpful. Please send the necessary details to my email, [redacted] If needed, you can contact me at [redacted]. Q Link provided this temporary number since mine, [redacted], has been locked, although I have had it for over five years.

I purchased a Straight Talk phone and a $45 plan last night. After activating it and attempting to transfer my old number, I realized I didn't have it handy. I contacted customer service, but the agent ended up disconnecting my phone and deactivating it, making the number transfer process complicated. I'm now unable to use my phone. I need assistance from a knowledgeable person to resolve this issue promptly.

Hello, Straight Talk team. I am a resident of Belarus and I am facing an issue with an iPhone Xr I purchased. The device has a carrier lock from your company, and I am unable to unlock it due to financial constraints. I kindly request your assistance in removing this lock. I have all the necessary data available upon request. IMEI: [redacted][redacted] I would greatly appreciate it if you could assist me in resolving this matter. Thank you for your help. (Apologies for any translation errors as I used a translator.)

Hello, I am Sloane Breaux. My telephone number is [redacted] and my email is [redacted] I have a concern regarding my recent order of a Samsung A14 5G through SmartPay with my payment confirmation number [redacted]55 from Straighttalk. Despite multiple calls to customer service between October 16th to 20th, [redacted], I have faced various issues such as payment discrepancies, lack of order tracking, and unavailability of the phone in stock. The customer service experience has been frustrating, with blame shifted to SmartPay and alleged system errors. The delays have caused inconvenience as my older phone is obsolete, affecting my daily tasks and app usage. I hope for a prompt resolution and improved service from StraightTalk to address this situation efficiently.

Hello, my name is Sloane B. I live at [redacted] Lafourche Drive, Thibodaux, Louisiana, [redacted]. My phone number is [redacted], and my email is [redacted] I would like to address my recent experience with Straight Talk regarding my Samsung A14 5G order placed on October 14, [redacted]. I encountered multiple issues, including payment problems, lack of tracking information, and conflicting messages from customer service. Despite my frustration and the delay in receiving my order, I hope for a satisfactory resolution. Thank you for your attention to this matter.