Straight Talk Customer Service Issues

I am encountering a security alert when trying to access MyAccount on the Straight Talk website and Apple App. Despite multiple attempts to resolve this issue through calls to customer service, the problem persists, displaying a message stating, "This request blocked by security rules." Although I can view and edit profile information, I am unable to access the account or payment section. This ongoing problem is frustrating, especially after assurances that it had been resolved in the past. I urge for a resolution to this matter as I am the account owner and actively use the service. I request assistance from a higher level to address and rectify this persistent issue. Thank you.

I switched my phone number and service to another device, but it didn't finish setting up correctly. Consequently, I have no data, cannot make or receive calls, but can receive some text messages. I have been without a phone for over a month since my iPhone broke. I attempted to file a claim with my Straight Talk insurance, but no action was taken. Despite numerous calls, I was unable to receive assistance, so I had to purchase another phone for work. I request reimbursement for the months of service I had to pay for while waiting for my phone to be fixed, the cost of the replacement phone, and any additional time during which I could not use my phone.

On Monday, February 21, [redacted], my wife purchased a StraightTalk SIM card kit from Walmart in Natchez, MS. She spent five hours on the phone with StraightTalk trying to activate the cellphone SIM but faced issues with the activation and the refund. Despite being unable to return the item to Walmart, the StraightTalk tech support repeatedly disconnected the call. Upon contacting them again on Tuesday, February 22, [redacted], a new SIM card was sent, but the issue persisted. By Wednesday, February 23, [redacted], when I reached out to StraightTalk tech support via chat to resolve the SIM and phone activation problems, I encountered three techs who seemed to lack the necessary knowledge to assist me. After multiple unsuccessful attempts to resolve the issue, they disconnected the call twice without a resolution or refund, as captured in the attached chat log.

On Monday, February 21, [redacted], my spouse purchased a Straight Talk SIM card kit from Walmart in Natchez, MS. After a frustrating 5-hour phone call with Straight Talk attempting to activate the SIM card, they refused to activate it or provide a refund, leaving us unable to return it to Walmart. Despite several attempts, Straight Talk's Tech Support repeatedly disconnected the call. The situation repeated on Tuesday, February 22, [redacted], resulting in sending a replacement SIM card. On Wednesday, February 23, [redacted], I engaged in a chat with Straight Talk's tech support to resolve the SIM and phone activation issues. Unfortunately, none of the three techs I spoke to were able to assist me, leading to disconnections when they couldn't resolve the problem. Despite my efforts, Straight Talk did not address the issue or offer a refund. I have attached copies of the chat for reference.

I recently refilled my service in February and was surprised to learn about a point system for a free service plan through your phone system. After calling customer service to inquire about it, I was informed that I could get a free service plan, which matches my current plan, if I had enough points. Even though I paid for the refill in February and was told I could apply the free plan in March by calling, when I tried to do so, I was told I didn't have enough points. This situation is confusing and frustrating, especially after being a loyal Straight Talk customer for over 5 years. The unreliable customer service makes it challenging, but the signal quality at my home keeps me with Straight Talk. If there was a carrier with a good signal at my house, I would consider switching, but for now, I'd like to resolve the issue of applying the free service plan I was initially told I had enough points for.

I recently received a text message informing me that my flip phone service would end in February. The message mentioned a free phone option due to the circumstance. Despite calling in, I was told there were no free phones left and had to purchase one which arrived on February 25. I tried activating it online but kept encountering an error requiring me to contact Customer Service. I have been trying to resolve this since Friday. The phone remains unusable, and Customer Service hasn't been able to provide a solution or explain the issue. I've been wrongly charged $39.37 twice, with the second charge supposedly not appearing in their records. I've spent over 6 hours on hold and multiple calls, yet the problem persists. I've paid for a new phone and two months of service with no working device. I'm looking to cancel my service with StraightTalk and be refunded for the charges incurred.

I have been struggling to set up automatic refills every month. Unfortunately, I have been unable to reach a real person as both the automated system and the number on the back of my card disconnect after collecting my information. The app is also not allowing me to set up the refills after entering my details. This issue has been ongoing and is frustrating, especially considering my lack of transportation to visit a store or call customer service regularly. I am concerned about potential security breaches as this has happened before. I simply want to activate monthly automatic refills without having to repeatedly contact customer service. Please reach out to me to resolve this matter promptly.

My 76-year-old mom's Galaxy J3 phone, a used device given to her by her son after losing her phone in Kentucky over two years ago, has crashed and won't hold a charge even when plugged in. She bought the Straight Talk TCL A3 on 3.3.22 and called Straight Talk to transfer and activate services, enduring a [redacted]-minute wait. Despite lacking two forms of verification - a PIN code, the last four digits of the credit card used for purchasing data services, an email code no longer accessible, and the last four digits of the IMEI, which we did have but wasn't sufficient for the CSR - we remain at an impasse. Living on fixed incomes and both recent victims of identity theft at their bank, my mom and her 81-year-old sibling need their phones as they both have serious health issues and rely heavily on these services. I recognize and respect company policies, but urge consideration of unforeseen circumstances and leniency, especially during this challenging time of the Covid-19 Pandemic. Records should indicate purchases of the calling card and talk minutes for [redacted], providing another form of verification alongside the IMEI. My mother and I kindly request assistance in activating the phone; alternatively, we are open to exploring other available options if activation is not feasible.

I am attempting to switch my service from Verizon to Straight Talk. This is my second try. This time, I received a transfer PIN. During a live chat, I was instructed to go to the Straight Talk site. However, I couldn't find where to enter the PIN there. Despite this, I proceeded with the steps as instructed. The website mentioned it would take 2 days, but the transfer did not happen within that timeframe. Verizon sent a text saying the transfer was in progress. They provided a number to call if I didn't authorize it, which I didn't call. Verizon now claims there was no request to transfer the number. Contacting either company for assistance has been challenging. After multiple attempts, I finally reached Straight Talk yesterday, but my calls were unexpectedly dropped when transferred to the porting department. Waiting times were also long. This process is causing me significant frustration, especially since I've had smooth experiences transferring to Straight Talk in the past. Now, my sim card is tied up while I wait for the issue to be resolved, as it was during the previous attempt.

I am having trouble activating my service. I have been attempting to switch from T-Mobile to Straight Talk for four days. Unfortunately, neither sim card is currently working, leaving me without wireless service. I am feeling frustrated as I have already bought a 3-month plan, but I haven't received any updates or responses from Straight Talk. I've spent over two hours on hold trying to get assistance, and the automated chat feature was unhelpful. I am unsure why my service has not been activated yet.

Hello, I have been a loyal Straighttalk customer for several years. I bought the 35 BYOP activation Kit on March 9. Unfortunately, when I tried to activate it online, I couldn't complete the setup process. I then called customer service, and was told that my Straightalk phone was not compatible with the kit, which was disappointing. The kit does not clearly state phone compatibility either. The representative, Christine #[redacted], was unable to provide me with the corporate number or her last name. After being on hold for almost an hour, I was still not able to get help. Christine mentioned needing information from my old phone to transfer the number, which seemed unnecessary as I have service on a similar phone. Both representatives were unprofessional, which was surprising given my positive experience with Straighttalk over the years. I hope for a refund for this frustrating experience. F. Early

I am still waiting for the port department to activate my Straight Talk Phone. I was supposed to get a callback around 2:45 pm, but it hasn't happened yet. I've been trying to activate my phone for three days and requested to speak with a supervisor during my last chat session, but I wasn’t able to connect with one. Every time I contact customer service via call or chat, the situation seems to deteriorate. I am frustrated with the long waiting times, being transferred incorrectly, hung up on, and the unfulfilled callbacks. This has been going on for three days now, and after almost four hours today, I am incredibly angry. I need the port department to fix this issue promptly, or I would like to escalate it to corporate or a supervisor for a complaint or a refund.

I am experiencing an issue with my phone where I cannot make or receive calls, but the internet is working fine. I spent over three hours on the phone with customer service last night, but the problem was not resolved. The lady I spoke to noted everything down and tried to transfer me to a department with more access to the system, but I couldn't get through. My mobile network status shows as disconnected, and I can only make emergency calls. Although I have 4 bars and 4G for internet, I get a message saying there is no mobile network connection when I try to make a call. I have tried rebooting and checking the SIM card, but the issue persists. If needed, please contact me at [redacted] or [redacted]. Thank you for your help in fixing this problem.

I recently purchased a blue Straight Talk phone from Walmart. Although I activated it with a card, I have not been able to access the internet for about a week now. This has been quite frustrating as the phone worked initially for a few days before displaying error messages about no data server. I am unable to send support messages through the device. The phone number associated with the problematic device is [redacted]. Currently, I am using another phone to reach out for assistance as I rely on the non-functioning phone for work purposes.

I recently reported my debit card as stolen due to Straight Talk's continuous charges through auto-pay. In December, I called to cancel my service due to poor reception compared to Verizon's better plans. Despite canceling, they still charged me. When I requested a refund, they claimed I used the phone, which I hadn't. Each time I contacted them to resolve the charges, they were unhelpful and claimed I didn't cancel. Their customer service was disrespectful and uncooperative. They lack a proper corporate office to address these issues, and they continuously charge me, impacting my limited income as a person on disability.

I have two Straight Talk phone numbers. I have been trying to reach customer service for the past eight days with various issues like disconnections, busy signals, unfulfilled promises of call-backs, long wait times, and language barriers with representatives. I am looking to cancel both auto-refill withdrawals from my bank account, especially with one scheduled for tomorrow. I am considering going to my bank to prevent the payment since I am unable to resolve this online. The newest phone, an Alcatel 2 flip phone, which I find terrible, has locked itself, and my attempts to fix it via [redacted] have been ineffective. I've had discussions with different representatives where promises were made but notes were not recorded, causing the need to start over multiple times.

I recently purchased a new phone and the $45 silver Unlimited 30-day plan with Straight Talk. I tried to switch from Boost Mobile to Straight Talk but couldn't due to needing my account number, which I obtained later. Today, I attempted to activate my new phone with Straight Talk but received a message on my Boost phone about an incorrect PIN for the number transfer. After several attempts to resolve it through automated messages, I am now looking for a way to talk to a live customer service representative. Any idea how I can reach someone for help with this issue?

I have always purchased the green cards at Walmart to renew the time for our landline telephone number at [redacted]. Despite signing up for auto-refill recently, I am unsure if it is active. I had trouble verifying this with customer service as they seemed unaware of my landline phone plan. Can someone please assist me? Our service was renewed by [redacted], who has recently passed away. Kindly contact me via email for any updates.

Since Monday, March 14th, I have been attempting to resolve an ongoing issue. Despite spending over an hour on Monday and Tuesday engaging in a chat session without a resolution, my problem persists. Two phone calls lasting over an hour each, and even over a call transfer suggestion to AT&T, have been unfruitful as I was unexpectedly disconnected. Just now, during a conversation with Brendan, the call was dropped right after he tried to transfer me. My phone has been out of service since Friday, March 11th, yet I am still being billed for an unusable service. I am eager to speak with a supervisor or manager from the technical support team to intervene. Please reach out to AT&T promptly to rectify this matter. You can contact me via email or phone between 9 am and 4 pm at [redacted]. Thank you, Sayge D.

I waited 35 minutes on hold for customer service and was disconnected. Upon calling again, I spent two hours on hold without assistance. I have been a loyal Straight Talk customer but felt very unsatisfied. I misplaced my phone and need to transfer my number to an old Straight Talk phone temporarily. Customer service informed me I couldn't use the SIM card I had, so I located an old one. I'm trying to transfer my current number to the old SIM card with the number [redacted][redacted]. My name is William Williams, my number is [redacted]. The IMEI number is [redacted][redacted], security pin [redacted], date of birth 02/01/[redacted], and the last four SSN digits are [redacted]. Can someone assist me with this issue? Thank you, Will Williams.