Straight Talk Customer Service Issues

I purchased a Straight Talk Samsung J-3 (model number SM-S327VL, IMEI number [redacted][redacted]) from a friend. He got a new Samsung Straight Talk phone and sold me this one. I have a QLink SIM card that I need to use with the Samsung J-3, but the phone is network locked. When I inserted my SIM card, it says "Network locked" and doesn't prompt for a code. I believe it needs to be unlocked from your end. Please assist me with unlocking the phone so I can use my QLink SIM card. Thank you.

I recently upgraded from a Samsung Galaxy S7 to a Samsung Note 8, transferring my SIM card in the process. However, I am experiencing a few hiccups. Firstly, I am unable to send MMS messages via text, which is crucial for my plan. Secondly, my mobile data is not working even though it is included in my plan. Lastly, I am unable to send multimedia messages in group chats.

I previously had an Alcatel Raven, a basic mobile phone. When I contacted Straight Talk customer service to inquire about activating it with them, they decided to flash the phone to be a Straight Talk phone. Now, Straight Talk is stating they cannot allow me to use the Alcatel Raven since it is originally a Simple Mobile phone. I did not intend for my phone to become unusable, I simply wanted to switch it to Straight Talk's services. Unfortunately, due to this process, I am now unable to use this phone. I would like to activate this phone with either Straight Talk or Simple Mobile, as it was a gift from my family and I am unable to utilize it.

I bought a new iPhone 6s to change my service, as my old phone had a power issue. Although my old number transferred successfully, my service hasn't switched over yet, and I've been without service for two days now. It is unacceptable to be without service especially since I work from my phone. I contacted Straight Talk customer service two days ago, and they assured me that everything had been transferred. They advised me to power off the phone, but unfortunately, I still do not have service.

I've been using my phone for months without any issues. Last night, I tried to send messages with pictures and adjusted some settings to make it happen. Now, I can't make or receive calls or texts, and I see a message saying "No network registered". I urgently need my phone to work. I spoke with someone before, and they mentioned that my phone may be registered to another carrier, but I've had this phone for months, and this has never been a problem. It seems like the issue is related to the settings I changed. Can someone please assist me with this?

I have been a customer for some time and generally satisfied. However, my recent experience transferring my phone number to a new phone using the same SIM card left me highly disappointed with the customer service. Despite changing phones without issue previously, this time I encountered difficulty due to a broken phone screen. After solving compatibility problems and transferring everything as instructed, my phone still didn't work. Despite speaking with four employees who provided no assistance, it took my friend a while to find someone competent to fix the issue. This ordeal left me without service for almost two weeks, even though I had just paid for unlimited service. I felt undervalued and let down by the lack of assistance. Thank you for your time.

Hello, I recently bought a new Straight Talk Phone, the Galaxy S7, to replace my current Galaxy Grand Prime. I attempted to transfer my current service plan and phone number to the Galaxy S7, but my account now indicates I have no active service plan or phone number. I am on the Auto-Refill plan, so my service should be active. I need assistance in retaining my current plan and phone number. Thank you for your help in resolving this matter.

I recently activated another phone on my account, intending to transfer the service without deactivating my old phone. Unfortunately, I couldn't complete the switchover process successfully. The old phone was sold to someone who paid for a month of service, which has now been deactivated unexpectedly. Consequently, I ended up with my old number instead of the new one I wanted for the new phone. I would like my old phone to be reactivated with the original number and service restored, whereas I want the new phone to have a new number and the service I paid for reapplied. Alternatively, I would accept a new phone with one month of free service. Clear communication and understanding my needs during customer service interactions could have prevented this issue. I kindly request prompt assistance in resolving this. Thank you.

Hello, I recently purchased an iPhone 7 Plus on straighttalk.com without creating an account or logging in. I simply added the phone to my cart, entered my payment details, and completed the purchase. Now, I'm unsure how to remove my credit card information. Does it automatically delete after the transaction, or is there a way for me to do it manually? Any guidance on this would be greatly appreciated. Thank you.

I keep getting the message "Fail" or "Failure" whenever I text [redacted], no matter if it's for "SUPPORT", "CHAT", "ADD", or anything else. I didn't have this problem when I was with Verizon. I might need to adjust some settings to resolve this issue. Additionally, I don’t always get notifications for incoming texts and sometimes my phone doesn’t alert me about voicemails. I appreciate any assistance.

I have been a loyal Straight Talk customer for some time now. I always opt for the auto-refill option to manage my expenses carefully. Whenever I upgrade my iPhone through Straight Talk's sales or promotions, I face an issue: I am compelled to buy an additional month of service at the time of purchasing the new phone, despite already having auto-refill. This significantly increases the overall cost of the phone, which is tough on my limited budget. Unfortunately, this extra payment doesn't reflect as a credit for future months on my account. Adding to the frustration, whenever there are sales, the phones at the discounted prices seem to be perpetually out of stock, making it seem like a gimmick. Despite providing my email for restocking notifications, I have never received any alerts. I appreciate any clarification on the auto-refill process, as it has been a source of confusion for me. Rest assured, despite the challenges, I value understanding and strive to manage my finances wisely.

I am currently facing an issue trying to transfer my phone number from Straight Talk to Red Pocket. The process is being hindered due to a "zip code mismatch" according to Red Pocket. I have been back and forth between the two providers with Red Pocket instructing me to contact Straight Talk and vice versa. This has been an ongoing ordeal for several days now. All I need is for Straight Talk to release my phone number promptly so I can resume using my phone without any further delays.

Hello, my phone service plan is not transferring to my new phone. It is taking longer than usual, over several hours whereas normally it only takes about 20 minutes. The new phone has been powered off. I attempted to transfer it using my old phone, but it indicated the serial number belonged to the phone I was calling from, which is incorrect. The new phone has been off since yesterday evening around 7:30-8pm after my attempt to transfer it using my current phone number. I would appreciate a live chat option due to my hearing impairment. Thank you.

I have been on auto-pay for 2 years. I've repeatedly informed them that my retirement funds are deposited on the 3rd. Despite this, my account is charged $36 for insufficient funds when they attempt to withdraw on the 2nd. To avoid this, I intentionally postponed reactivating auto-pay until the 8th. Being 70 years old, [redacted]% disabled, and living alone, the only assistance I've received is a phone number. Trying to resolve this since 9 am, I've been given the runaround and instructed to visit their office for assistance. I need to resolve this soon as I have a court appointment tomorrow and require transportation. Any guidance would be greatly appreciated.

I have been using a phone for several years and recently upgraded to a new one. Everything is running smoothly with the new phone after transferring my old number. I now wish to pass on my old phone to my granddaughter but I need a new number for it. After contacting customer service twice, I received conflicting information about why I can't obtain a new number for the old phone. The first representative mentioned I require a new SIM card, which is not an issue as I'm willing to purchase one. However, upon inquiring about the SIM card later, I was informed I cannot use my old phone and would need to buy a different one. This is puzzling to me as my old phone has been functioning without any issues, and all I seek is a new number for it.

I bought a new Samsung Galaxy J3 Orbit about six weeks ago. After a month, it suddenly stopped working. I had a lengthy chat with a tech support representative here for about 75-90 minutes, but it was not successful. A week later, I called in, and they sent me a new SIM card last week. Unfortunately, replacing the SIM card did not fix the issue, as my phone still reads "no SIM card, insert SIM." I am hoping to have the phone replaced since I cannot locate my receipt, but you should be able to verify the activation date. I have been without a working phone for a few weeks now.

I purchased a Samsung phone during Walmart's Black Friday sale. After waiting a week for delivery, I received the phone but had difficulties activating it with Straight Talk. Although text and talk functions worked, I couldn't get internet access. After seeking help from another technician, the phone stopped working altogether. I returned it for a replacement, which took another week to arrive. However, the new phone also failed to activate properly as it shows "Not Registered on Network". I'm frustrated with the time and money wasted on this. I'd appreciate it if someone could reach out to assist me. I've been a loyal customer, but this experience is pushing me to consider going back to Cricket.

I am experiencing issues with my original government-issued phone, an Alcatel One Touch, which I rely on daily. Lately, the dialer has been malfunctioning, automatically dialing different numbers than the ones selected (#0 instead of #8, for example). Additionally, the call quality is poor, with the person on the other end struggling to hear me, and calls occasionally disconnect prematurely. I believe upgrading to a newer phone may help resolve these problems. My contact number is [redacted]. Thank you for your assistance. Sincerely, KaylaMae.

Yesterday, I activated a new sim card with an MVNO carrier and requested my phone number be ported from Straight Talk. My plan was to use my Straight Talk iPhone with the new carrier. Unfortunately, after Straight Talk released my number, I discovered that my iPhone cannot be unlocked for use with another carrier. Now, my number is in queue and my iPhone is inactive. The new carrier cannot complete the port without action from Straight Talk. I am worried about losing my number if Straight Talk doesn't help. Straight Talk keeps redirecting me to the new carrier, who says the port is delayed due to Straight Talk's required action. I feel stuck in the middle and would appreciate assistance with this issue. Thank you.

I am dissatisfied with the overseas call center staff. In the three phone calls I made yesterday and today, no issues were resolved. Today, I was hung up on twice, and now my reserve minutes are missing from my account. I am eager to speak with someone in the USA as I find the English and manners of the call center staff to be subpar and hard to comprehend. My name is Ivy Dey-Johnson, and the cell number in question is [redacted].