Steam Software Customer Service Issues

Hello, I would like to purchase the Sniper Elite Complete Pack BUNDLE for 18.26 euros before the promotion ends, but I need to change my computer after the promotion ends. If I buy the pack and reinstall Steam on my new computer, will I be able to find these games in my library and reinstall them without any issues with activation keys or others? Please respond before the end of the promotion. Best regards.

Hello, I am Mashruk, and my Steam account is mk4014. Yesterday, I purchased an EA Play subscription for 3.99 to try FIFA 23, but the game is buggy and doesn't launch due to a new gen program they added. I do not plan to play any other game in their collection as I find it poor quality. EA support mentioned that only Steam can provide a refund since I made the transaction through them. I kindly request a refund of my money. Although I understand your policy on subscription refunds, I hope for an exception this time. I have been a loyal customer for a long time and appreciate your assistance. Thank you in advance for your help. Sincerely, Mashruk

Hello, My name is Martina, and I am experiencing an issue with a $50 Steam card I purchased yesterday. Unfortunately, while attempting to scratch off the protective coating, I damaged the card and now two numbers or letters are illegible. The seller has informed me they are not responsible for this kind of situation. Could you please assist me with this matter? I am willing to provide you with the serial number and the receipt for the card. Your help would be greatly appreciated as I do not want to lose $50. Thank you in advance for your assistance. I apologize if there are any errors in my message as English is not my native language, and I rely on a translator. I am unable to contact support directly as I do not speak English fluently and do not have a Steam account. This card was intended as a gift. I appreciate any help you can offer. Sincerely, M.Vignold

Hello, I purchased Steam vouchers totaling [redacted] euros in Germany from Aldi and Edika in Burgkunstadt a few days ago. Unfortunately, when I tried to redeem the codes, they did not work despite multiple attempts, causing frustration. I have reached out to their customer service in Germany but have not received a clear response yet. I would appreciate a refund for the Steam cards as I borrowed the money specifically for this purchase, and now the individuals who lent me the money are requesting repayment due to the cards' malfunction. With Christmas approaching, it would be ideal to have the issue resolved soon. Thank you in advance.

A few days ago, I purchased Steam vouchers in Germany from Aldi and Edika in Burgkunstadt. However, upon attempting to redeem the codes, I encountered issues as they did not work, despite multiple attempts. This has been quite frustrating. I am hoping to receive a refund of [redacted] euros as the vouchers were borrowed, and the owners are expecting the funds back, especially with Christmas approaching. It would be greatly appreciated if I could obtain a refund. I have both the Steam cards and the relevant receipts. Thank you in advance.

Hello. Today I decided to buy Fifa 23 on the Steam platform. It was my first game on Steam, and I asked a friend to help me purchase it. He transferred money from his Qiwi wallet and converted it to Tenge, which he then exchanged for me at the rate of 2,[redacted] rubles so I could buy Fifa 23. After buying Fifa 23, I received a notification of fraud and my account got blocked! I wanted to play but encountered this issue. The money is gone, and the game is not in my game library. Can you advise me on what to do? Thank you.

I haven't been able to access my account for 2 years. Even though my account and email are valid, I can't receive the email to confirm my information when prompted to enter my username and password on the website. The site requires me to input a code from my email to verify my identity, but I have not received any emails from Steam, even after checking my inbox and spam folder.

Hello, I'm Libra Mayhew. Today at a party, I received a Steam card as a Christmas gift. When I tried to reveal the code by scratching the sticker, it became unreadable. I attempted to use a coin to uncover it, but ended up damaging the code irreparably. I feel disappointed about wasting the giver's money and not being able to redeem the card. Can anyone offer assistance with this issue? Thank you.

Hello, I believe I may have fallen victim to a scam involving my Steam account, where I have invested a significant amount of money in purchasing games through legitimate means. Someone on Discord claimed my account was reported for illegal activities, and another individual posing as a false certified Steam support staff member may have gained unauthorized access to my account. They even contacted me through text for verification, leading me to believe it was authentic support. Unfortunately, I learned too late that Steam support doesn't use third-party platforms for contact. Now, my account appears to be wiped, and I am seeking help to recover it promptly to safeguard my game library and content. I have proof of purchase emails for the games on my account and hope for a swift resolution to this situation. Thank you for your assistance.

I inadvertently purchased a $90 bundle instead of the $30 one I intended to buy. I'm content to keep Warhammer 1 and 2 but do not want the additional $50+ worth of DLCs. I requested a refund for the Warhammer 2 collection but was denied because it appeared that I played for over 2 hours. This is confusing as I have only spent 1 minute on Warhammer. I have only used Warhammer 3 briefly. If the issue is related to me using the Tomb King DLC, I am willing to keep that part, but I believe the rest should be eligible for a refund.

Hello, my account was stolen, and the email address was changed, probably by my ex-boyfriend. All the games that were on it are gone. I can't find any emails from Steam. I hadn't been online for a while, so I just noticed it now. He changed the email address and password, so I have no access to anything. I'm furious. I don't know what to do because I don't remember my old account name; it was probably changed too.

I bought a $50 gift card and a $20 one for my son for Christmas. He managed to redeem the $20, but when he tried to scratch off the code of the $50 card, it smudged and became unreadable. I visited the store where I made the purchase, and they directed me to customer service. After sending photos as requested, they were unable to assist and advised me to contact Steam. I have been struggling to reach out to them. Currently, the card remains inactive, and I am unable to redeem it. I would greatly appreciate receiving a new code or any other assistance to ensure my son can enjoy his Christmas gift.

I am experiencing difficulties accessing my Steam account. Despite successfully receiving recovery keys through email and text, changing my account details ends up in a message stating it was successful, but upon attempting to log back in, the system claims I am using the incorrect email/password combination. Even though I am entering the credentials manually and confirming them multiple times, the issue persists. A few days ago, I managed to send a message to them, receiving and successfully using a code to regain access. Following that, I added my phone number for additional authentication, but still faced the problem of not knowing the saved password, which appears as asterisks in my account settings. Trying to resolve this, I attempted to change my password from the account screen, only to be locked out again. Despite numerous attempts, I have been unable to find a way to reach a customer service representative, and I have spent several hours on this issue. Additionally, I have encountered wait times due to too many login attempts.

Hello, I am a user from the Czech Republic. My account name is nanuk525 (Barbora). Today, I attempted to log into my account but encountered issues. I believed I had forgotten my password, but upon trying to retrieve my account through email, it indicated that it did not exist. I fear my account has been compromised, and I am unsure of the next steps to take. I have 5 games in my library: Phasmophobia, The Forest (received as a gift from my friend Tabithashi on 29/10/[redacted]), Don't Starve, Planet Zoo, and Flatout UC. I have attached an email receipt for the purchase of Planet Zoo and The Forest. I have been a member of Steam for 6 years since January 3rd, [redacted]. I have extensively played The Forest with my friends. I reached out to my friends on Facebook, but they have also lost my account from their friend list on Steam. I kindly request your assistance in recovering my account. Thank you for your prompt attention.

I have lost access to my Brawlhalla account where I've spent money. I'm hoping to retrieve it. The account went by usernames Eoxili and $aranghae and had all characters except Arcadia. I purchased the Season 2 Battle Pass, reaching tier 85 for Nix and tier 1 for Val Level 3. In ranked play, I made it to platinum in 1v1 and once in 2v2 with a friend named "TheyCallMeDim." I owned skyforged and goldforged equipment and reached a top ELO of around [redacted] in 1v1. My legend Mordex was over level 50. Unfortunately, I lost the account due to a scam for free Discord Nitro. I'm also providing my newer account photo here named eoxili4xt, which I switched to after being scammed on my Steam account. Both old and new accounts were linked to [redacted] Thank you for your assistance. Best, Eoxili

I purchased a Steam gift card from GameStop that was new and unscratched, but it showed as already used when I tried to redeem it. I contacted Steam Support (Ticket ID: HT-P5FM-9V79-3PRX) seeking help, but they redirected me to the seller. Despite following their instructions, the seller sent me back to Steam. I feel frustrated because I purchased the card new in-store and believe Steam should provide a replacement instead of deflecting responsibility. The issue seems to be with the Fastcard-powered steam cards more than the seller. Despite Steam's lackluster response, I value their services as a PC player. However, the poor customer service experience makes me consider alternatives if available. I have proof of purchase and the original card. I hope to receive proper assistance from Steam.

Hallo, Ich benötige bitte erneut Ihre Unterstützung bei meinem Anliegen! Hier sind meine Daten: Johann J. Mühlbachstraße 8 [redacted] Isny im Allgäu Handynummer: 0[redacted]7 Festnetz: 07[redacted] Steam Account: JohnyCash87 Anmeldung: macgyver871 Passwort: mcgyver24 Ich erwerbe meine Spiele ausschließlich mit einem Code, den ich bei Aldi kaufe. Nach der Eingabe des Codes entsorge ich ihn, wie es jeder normale Mensch macht. Ich habe noch nie über Paypal bezahlt. Einmal habe ich mit paysafe ein Spiel erworben, dabei jedoch auch den Code weggeworfen, da ich ihn nicht mehr brauche. Mein zuletzt gekauftes Spiel bei Steam war MW2. Vor drei Tagen habe ich Forza Horizon 5 neu installiert. In meiner Bibliothek befinden sich außerdem Ls22, Borderlands 1 und 2, Scum, The Infected, Battlefield [redacted], Stalker, Farm Manager, Assetto Corsa, Rfactor, Tschernobyl Light, Destiny 2, Mist, Assetto Corsa Competition, Raceroom und noch einige andere, die mir gerade nicht einfallen. Ich wäre Ihnen für Ihre Hilfe sehr dankbar! Viele Grüße, Johann J.

I received a friend request on Steam from someone I didn't know. After accepting, they claimed to have reported me for illegal purchases by mistake. They insisted that I contact a supposed Steam supporter on Discord to avoid my account being deleted. The person assured me they could prevent a ban if I logged out of my account, which I did, and then they asked me to buy a €50 Steam gift card for security reasons. Realizing it was a scam, I refused. Now, I need help to recover my account. I can provide screenshots of the conversation if needed.

I was recently denied a refund for a newly released game due to the number of hours logged. The majority of the time spent in-game was troubleshooting due to performance issues on my PC. Despite my efforts to adjust settings and play, I encountered multiple obstacles which resulted in minimal actual gameplay. Even when reaching out to appeal this decision and explain my situation, I was still refused. As a loyal customer who has invested a significant amount of money into Steam, it's disheartening to be turned down in this manner. I believe there should be a fair balance between company policies and consumer rights in situations like these. I am looking to discuss possible alternatives to resolve this matter and would appreciate speaking with a representative about finding a solution.

Dear Mr./Mrs., I am writing regarding a recent purchase I made at Media Markt Granada, S.A. on 01.26.[redacted]. I bought a €[redacted] Steam Ecard, and unfortunately, when I tried to use it, the amount was not recognized. Despite contacting the store, they confirmed the code was activated and advised me to reach out to you for further assistance in resolving this issue. I kindly request your help in investigating this matter and either providing me with a new card of the same value or issuing a refund for the €[redacted]. Please find attached the purchase receipt and a photo of the card with the reference details for your reference: STEAM ECARD 4TH9V-0355H-5QG0C [redacted]58 I look forward to your prompt response. Best regards, Amelia T. F.