Steam Software Customer Service Issues

My account was scammed. The scammers sent me very realistic Steam support documents claiming I was reported for stealing. They asked for my purchase history, and it all seemed genuine. I was almost tricked into disconnecting from my account. In a minute, they changed my phone number, email, and deleted Steam Guard, demanding a €50 gift card. Please contact me via email, I can provide all the messages. He has access to my credit card and threatens to delete my account. Block my account with the username: ze_prisonnier. My phone number is +33 06 37 83 42 52. I urgently need my account blocked before it's deleted.

We bought Rocksmith for our son on June 11th, and despite spending over 6 hours with Ubisoft tech support trying to solve the issue, the game still doesn't work properly. Despite purchasing a $50 cable that wasn't in stores, we haven't been able to progress past the tuning step crucial for playing. Our online refund request on Steam was declined due to exceeding the 2-hour playtime limit, all of which was used for troubleshooting. We are now hesitant to make any new purchases from Steam due to this disappointing experience. I would like direct assistance to resolve this matter. Thank you, Tamara. [redacted]

Hello, A little over a week ago, my computer crashed, leading to a Windows 10 reinstallation. Since then, I've encountered issues accessing my Email account due to problems arising from ATT and Verizon's transition with Yahoo. This is preventing me from receiving verification codes to access my Steam account under the username odin0110. I have various games, such as the Bioshock series, Civilization 5 and 6, and premium content for Neverwinter nights that I would like to regain access to. Is there a way to update my Email address from [redacted] to my new address, [redacted]? I've been unable to find instructions on how to do this through account recovery processes. I hope my listed games can serve as proof of ownership for my account, which I've had for an extended period. I will keep trying to access my old Email but would appreciate assistance in transferring to the new one. Thank you. Sincerely, Joseph Randazzo [redacted] McDonald Ave St. Louis MO. [redacted] Please respond to [redacted], as I cannot access [redacted] due to the aforementioned issues.

Good evening Sir/Madam, I am writing to inform you that my account has been compromised by a hacker located in Romania. While my username and password remain the same, it appears that my email associated with the account may have been changed as I am not receiving the necessary STEAMGUARD code when logging in from a different device. Please investigate my account under the username: sebiknovotny1, email: [redacted], and public name: sebiceeks14. I am seeking assistance to resolve this issue and potentially change the email linked to my account. To verify my ownership, I am providing a CD game code for Alien Isolation that is activated on the account: Key: CMG60-KVT0A-GNP0M. I look forward to your prompt assistance. Yours faithfully, Sebik Novotny

I purchased a $[redacted] Steam card in Baltimore, Maryland, at GameStop for my son. After he tried to redeem it, he received a message asking to return to the store for activation. Despite showing my receipt, card, and the message to GameStop, they said it was redeemed and wouldn't refund or exchange it. I've had this issue before and lost money. I prefer a phone call, but understand contacting by email may be required. I used my Discover card for the purchase and would appreciate a refund as losing $[redacted] is significant. It's frustrating to not get proper assistance in resolving this. Thank you.

To Whom It May Concern, I purchased 3 Steam cards totaling [redacted] euros at MICROMANIA in Antony, France. One of the cards works fine, but the other 2 show a message stating they are used, which is impossible because I haven't used them. The store manager directed me to your technical support for assistance in using these cards. Thank you, L.C. Brown

A few months ago, I signed up for a Wizard101 subscription to play with my friends. However, canceling the subscription has been challenging. I missed the July 1st charge, only realizing the issue when I was charged again on August 1st. I attempted to request a refund through Steam Support-Recent Purchases, but encountered an error message stating they were having difficulty communicating with the server. The game typically does not refund in-game purchases after two days, but I have been receiving this message for the past five days. Despite trying to contact them by phone, I was unable to connect. My account is NotableGnome. Any assistance would be greatly appreciated.

I keep receiving emails at my email address ([redacted]) regarding "access from a new computer" with an access code, addressed to "needsleep2600." This has been happening for years, but I don't have a Steam account. Since I don't know who "needsleep2600" is or their correct email, I can't resolve this issue. I've been redirecting the emails to my spam folder. It seems "needsleep2600" needs to update their email to stop this confusion. I'd appreciate it if Steam could reach out to them using their account information to correct their email address. Thank you.

I recently purchased 3 Steam gift cards for someone, only to realize it was a scam. I gathered a lot of information from the scammer, including their Cash App username, their Hotmail email for PayPal, their cell phone number, and their presence on the Offer Up app. This incident occurred today, and I am requesting the deactivation of the Steam gift cards. I understand that the scammer has likely already used the funds on the cards, but by deactivating them, we can prevent them from being sold or used in the future, deterring further theft by scammers. I am unsure of what steps to take next with the information I have collected. Any guidance would be appreciated. Below are the codes for the 3 gift cards: Wednesday, August 10 - 9:51 AM: 4N5AF-H4FP6-GTWGM Wednesday, August 10 - 12:53 PM: Y5EA3-Q6654-XHW5X Wednesday, August 10 - 2:51 PM: VJ6H7-B43NZ-IFW6P

I need help with my situation. Approximately one hour ago, my Steam account was hacked through a link from Twitch.tv. The hacker disabled two-factor authentication, changed the email address and phone number associated with the account, and now I am unable to log in. I have been trying to seek assistance through the support page, but since I can't access my account, I haven't made any progress. I have received messages on my email regarding this matter, but when I attempt to follow the link to secure or recover my account, it does not work. I have been using the same Steam account for over a decade without any issues, and now I find myself unable to even talk to a representative about this problem. Gaming is important to me, especially because I am disabled and it gives me something to do. I simply wish to regain access to my account. Thank you.

I received a message from someone on Steam, NiVANA, claiming they accidentally reported my account for fraud items. He provided a link to a supposed "Steam Admin" on Discord, leading to the removal of my phone number and email from my account. They requested a $50 gift card key, and in a moment of panic, I shared the code. Realizing it was a scam, I blocked them. I seek assistance in regaining access to my account, Wafflesplaygames, and my Steam account.

Hello Valve, my name is Petya, I am 12 years old, a welder from Siberia. I really love your game Counter-Strike: Global Offensive, it is very enjoyable for me and my friends in the workshop. I have spent around 10,[redacted] hours playing it and I have noticed some flaws in the game, specifically in the AWP shooting mechanics. I strongly recommend, based on my authoritative opinion, the following solutions: 1) Increase hitboxes by [redacted]% 2) Increase AWP accuracy by [redacted]% 4) Add aiming assistance like on a joystick 5) Shorten the bolt carrier cover reloading speed 6) Increase drum magazine capacity by 50 rounds 7) Replace the crosshair with a thermal sight 8) Optionally add support with a scope for the CT side. Regards, Welding workshop number 4 in Siberia named after V. I. Lenin. Best regards, Kolya, 12 years old, welder

I want to address a recent ban I received for alleged "Fraud" related to a claim about purchasing CS:GO items, amounting to over $[redacted]. I spoke with a moderator named "Tyger Tyger" to discuss how I could prove my innocence regarding my account "MkFire38". However, the moderator insisted I pay 50% of the total purchase amount to resolve the issue. As I found this request suspicious, I did not comply. Subsequently, I was banned without prior notice. Attempts to contact the moderator via Discord have been unsuccessful. I previously sent an email explaining the situation months ago, but have not received a response. Please reach out to me for assistance in recovering my account at [redacted].

I bought the Disney Dreamlight Valley Ultimate Edition bundle for my daughter's Steam account for $[redacted]. I added it to my own wishlist to surprise her with it as a gift. Unfortunately, the gifting option was unavailable, so I had to log into her account, add my credit card, and buy it directly for her. After the setup, I closed her laptop for a bit and came back to my PC to discover I was still on the purchase page. Going back, I saw that the bundle had just gone on sale for 30% off. I'm looking to contact customer support to see if they can provide some sort of compensation, like a credit to the account for the price difference. I want to keep the product for my daughter but feel it's unfair that the price dropped so soon after I purchased it. I would appreciate any assistance with this matter.

I placed an order for Red Dead Redemption 2 (CAD 90.39) on August 15. I tried to download it immediately to a laptop that my daughter cleared completely, losing all my files. The download didn't work, and the laptop hasn't been the same since. Recently, on Tuesday, September 13, we purchased a new PC and tried to download the game again, but it still won't work. I am kindly requesting to exchange Red Dead Redemption for Planet Zoo (CAD 50) and receive a refund for the difference. I understand the policy mentions a 14-day window, but due to health reasons and my daughter's high anxiety, it has been challenging for us to address this promptly. The invoice number for the purchase is [redacted][redacted]20, under the account name gayle_d. Thank you for your assistance in resolving this matter. We are grateful for your help and understanding. Thank you.

I recently bought NBA2K23 and I am seeking a refund due to false advertising and missing features in the game. I am unable to refund it as I have 2.2 hours logged, which is inaccurate. The actual time I spent playing is around 30 minutes, with the rest spent on updates. The key reason for wanting a refund is the absence of the "MyNBA erras" feature, which was a significant factor in my purchase decision. The PC version not being next gen without clear disclosure is disappointing, especially as many assume PC games are more advanced than PS5. It is frustrating to find essential features missing in a game that was heavily promoted. I believe it is unfair to restrict my refund based on the logged hours, especially when a considerable portion was updating the game and not actual gameplay.

Hello, My username is redrussell88, and I am struggling to access my Steam account as I have forgotten my password. I have been waiting for a response for two weeks now. Whenever I attempt to reset my password, I receive an error message indicating that additional security verification is required, and self-recovery is not available. I keep trying to contact Steam Support, but I receive a message stating that there is already an open ticket for my account. I am willing to provide additional information, including details of my debit and PayPal accounts, although I am hesitant to share this sensitive information in this forum. I understand that I did not initially provide my PayPal details in the first ticket, which may have caused the issue. As someone with disabilities and a collection of almost $[redacted] worth of Steam games, this situation is incredibly frustrating. I prefer not to switch to Xbox GamePass or resort to legal action to reclaim my purchases. I am disappointed by the lack of assistance from Steam Support after waiting for at least two weeks. I can be reached via email at [redacted] or by phone at [redacted]. Please get in touch with me promptly. Your help would be greatly appreciated. Sincerely, John Russell Jeffery

I purchased a $[redacted] Steam card in August from GameStop in Danville, KY, intending it as a gift for a friend's birthday. Following the store's advice to photograph the card, I found that the code was partially missing due to scratching. Despite reaching out to various support lines, they were unable to assist. When I returned to the store with the receipt, they declined to help further, causing frustration as this was my first and likely last experience buying a Steam card from them. At 75 years old and living on social security, the wasted $[redacted] is significant for me. I believe it is unfair for the store to sell a faulty product and not take responsibility. The receipt has also faded severely, adding to my challenge in seeking a resolution. I feel disappointed by the lack of customer care and feel strongly that businesses should prioritize assisting customers in situations like mine, instead of disregarding their concerns. I retain both the card and the faded receipt.

Hello Gethuman, I want to share an unfortunate experience I had last February. I received a message on my Steam profile stating my account would be suspended. This message outlined restrictions like being unable to trade, sell items on the Steam market, and having my items, mainly from CSGO, locked. Upon reading this message at 1:30 a.m., I quickly traded with my friend to transfer my valuable CS knife and other unique items. However, the trade didn't go as planned, as the items ended up with another user named Alice, who has a level [redacted] Steam account. I no longer have these items but would like to recover them. I have evidence of purchasing each item on the Steam market. I reside in Bulgaria, the Balkans, for your reference. It's been over a year, and I am doubtful about getting my items or money back, but I want to explore my options, as I suspect this may be a scam. Thanks for your attention, and have a great day.

I mistakenly bought two expansions for Guild Wars 2 on Steam assuming I could use them upon logging in. However, as I have a legacy account and only launch through Steam, I found out I needed to buy the expansions through ArenaNet. I contacted Steam for a refund, but they refused due to some "play-time" recorded post-purchase, though I hadn't actually played the game. I simply left the launcher open for email reminders. I did not use the expansions. I cannot afford to repurchase, and I rely on the refund to buy the product for my active account.