Steam Software Customer Service Issues

I purchased No Man's Sky on Steam for £40. I am seeking a refund, but the automatic system declined it due to me playing over the allowed time. Let me clarify the reason for requesting a refund. Initially, the game worked well and ran smoothly. However, after about 15 hours of gameplay, it started crashing every 10-15 minutes, causing me to lose progress. This issue has rendered the game unplayable, and I would have continued playing for many more hours if not for these recurrent crashes. I feel that I've essentially wasted £40 on a game that I can no longer enjoy. I kindly ask for your consideration in this matter. Thank you.

My Steam account has been compromised. Someone contacted me offering CSGO skins from a website and led me to a fake login page, where I entered my credentials. When prompted to verify with my mobile authenticator, I complied. Now, I cannot access my account as the password and email have been changed, and my phone and authenticator removed. I have submitted a ticket to Steam support with email screenshots, credit card details, and other relevant information, but have not received a response yet. I seek assistance to regain access to my account.

My account has been hacked, and I believe someone else is using it. I need assistance in recovering my account. Once it's restored, I can provide pictures of the person who accessed it. If there were any unauthorized purchases, I request a refund as I did not make them. You can reach me at [redacted] I can also provide a list of games on my account, including GTA 5, Payday 2, Call of Duty WWII, Sims 4, Rust, and more. I'm looking forward to having my account back and receiving an email update within the next 24 hours.

Hello, my name is Olga S., CEO and Founder of small non-IT science companies Fluorotronics and California Innovations based in San Diego, CA. I am seeking assistance from you and your team to investigate a Steam Wallet gift card I purchased at Best Buy on February 2, [redacted]. This gift card, along with other high technology corporate gifts, was given to one of our major clients who tried to redeem the $[redacted] value on February 3 at 9 a.m. from his office in LA. Unfortunately, the provided code did not work in the Steam system. I am contacting you to help identify and resolve the issue with the Steam gift card. Thank you for your attention to this matter.

While watching a PUBG stream on Twitch, I found a link promising free skins. I clicked the link, leading me to a Steam login page that assured no sharing of my information. I proceeded to log into my Steam account. Hours later, I discovered my account was hacked, with the password and email changed to a Russian IP address. I have already contacted Steam support via email, but it has been 24 hours without a response. I'm unsure of my next steps. I still have my Steam Guard enabled on my phone, but I am unable to access my account. Thank you.

I have forgotten my password for my Windows 10 Steam account and don't know how to recover it through the support page on the website. I can't receive an authentication code because my Samsung S8 is not capable of it. I have attempted to disable the Steam Mobile Authentication, but I am unable to do so, creating a loop on the page. I have provided my account information to GetHuman, but their responses only express hope that the problem is solved without providing a resolution. I need an email link to reset my password. Thank you.

My Steam account, SincererAlmond, has been compromised. The password and email associated with the account were changed by a hacker. The original email on the account was [redacted], and I can provide previous passwords used. There were no recent purchases or linked payment methods on the account. I am open to any necessary steps to reclaim my account, including having my lawyer send a letter to address the issue. Thank you for your assistance in resolving this matter.

Dear Everyone, We are excited to share that Steam Company has many players and customers in Iran. We specialize in international services and have received numerous requests from our customers to collaborate with you. Our Iranian customers face challenges with payment methods like MasterCard, Visa, and PayPal, limiting their access to international financial networks. Our solution is to offer a local payment portal for transactions and fund transfers. We kindly ask for your cooperation to allow our customers to make payments on your platform through our website. We are eager to establish a productive partnership with your company moving forward. Best regards, Iranicard

I have reached out to Steam regarding my account, Thebigmonster124, which I have used for nearly 4 years. Yesterday, I purchased the battle pass and was happy about it. However, just 30 minutes after buying it, my account was stolen. This happened through a sudden pop-up website claiming to be affiliated with Steam, offering free skins in exchange for signing in. Upon signing in, I immediately received 3 emails stating that my phone and email were removed from Steam, and the Steam Guard authorization was disabled. The URL in the emails was from Russia. The hacker swiftly changed all my information. I have already sent all the necessary attachments to Steam support. Please assist me in recovering my account as I have many skins, $4 in Steam funds, and recently purchased the battle pass. I had also bought CS:GO 4 years ago for $30 and Playerunknown's Battlegrounds. Kindly help me regain access to my account and take action against the hacker.

Hello, my name is Christian from Denmark. Recently, my account was hacked, and upon regaining access, I discovered I had been vac banned. I primarily used the website "cs.money" and I am seeking help to regain access to play competitively, in wingman, and on community servers. My account link is: [redacted]. I also received a message from a bot named ZONERBOT​.XY​Z stating the ban date was [redacted]-01-24 00:14:20. Thank you.

My account has been compromised, the hacker changed the email and password. I need assistance with my Steam account; I have invested a significant amount of money in games. I have locked my account and provided some details for verification. The original email was [redacted] I have been trying to reach Steam support for 5-6 days without success. The phone number associated with the account starts with +47. The code I received when locking the account is L2YGH8C. My address is [redacted] Sundalsvegen [redacted], Mauranger. The previous email was [redacted], and the phone number is +47 [redacted]3. I may have purchased some games with Paysafe, but I can't recall. One of the game names is LilSnob. Please notify me via email once the issue is resolved. The password used was kakelak123.

I keep receiving the error message "Steam needs to be online to update" despite trying all the suggested fixes from Google, Steam, and YouTube. My computer is clearly connected to the internet as I am using it for various activities such as listening to music and posting here. I am frustrated because Steam lacks proper support channels. This problem arose when my Rimworld mods weren't showing up, leading me to uninstall Rimworld and eventually Steam as well. Now I can't reinstall Steam and keep encountering the same error message. I have restarted my computer multiple times in an attempt to resolve the issue.

A scammer deleted my account. They directed me to contact them on Discord, which already seemed suspicious. Despite engaging in conversation on Discord, the individual claimed there was a false report against my account. They repeatedly requested proof of innocence, even asking me to verify possession of a non-existent item that allegedly led to the report of "duping items." When they insisted on screen sharing and sending me a link, both of which I refused, I called them out as scammers based on feedback from several friends. Consequently, they proceeded to delete my account.

Two days ago, my Steam account, with the username damyles169 and the name mylesofpizza, was hacked. I made the mistake of clicking on a link. The hacker changed the email address and phone number associated with the account, and I no longer have access to the old phone number. I'm unsure if any of the debit cards linked to the account are still valid, but I can provide my Driver's License to confirm my ownership. I attempted to submit a support ticket through another Steam channel, but it was not successful. Please assist me in resolving this issue.

I recently encountered a scam while using Steam. A user on my friends list, who may have been hacked or a fake account, falsely reported me for illegal purchases. They urged me to contact a phony "GoV (Official)" account to rectify the situation to avoid a ban. Sadly, this individual from the Philippines managed to hack into my account, altering the email and password, leaving me locked out. I'm anxiously trying to regain access to my account. I'm frustrated by the lack of a Steam helpline and the poor quality of the support website.

I recently encountered an issue where I was added by two unknown individuals who sent me a link to a website. After clicking on the link, I was prompted to redeem a free skin by entering my account username, password, and Steam Guard details. Unfortunately, my account was hacked shortly after. Steam support has requested proof of ownership for my account. I have submitted a screenshot of a confirmation slip indicating a recent $5 addition to my account. It has been 20 hours since I sent the information, but I am still awaiting a response from Steam.

A person named Memearella who I had befriended messaged me out of the blue today, claiming to have accidentally reported me for illegal purchases. He directed me to a Steam account under the name "54rd (Official)." Feeling wrongly targeted, I informed him that I had been falsely reported and he requested my purchase history. Subsequently, he asked for my Steam username and later sent an email with a code to "verify my Steam account." Regrettably, I overlooked that the email was soliciting my login details. Consequently, he altered the password and email associated with my account, preventing me from accessing Steam, even on my mobile device. I urge for a prompt response to this issue.

My friend Super Warrior from the SMG4 Amino contacted me today, mentioning that he mistakenly reported me instead of someone else, without specifying who. He shared a link to an admin's account named Suyaon. After reaching out to Suyaon, they requested various information - excluding passwords - primarily my Steam username. Shortly after, I was removed from the account, and I received three emails indicating changes made - one about my email address, one about my phone number, and one about my mobile authentication being removed. I am unsure about the situation; I was simply trying to enjoy my games and have voice chats with another friend when this incident occurred.

On February 7, [redacted], I purchased two $20 Steam wallet cards from a Dollar General using my Chime ATM Debit Card. Despite being told the cards would activate within 15 minutes, I did not receive an activation code. Upon scratching the cards and attempting to enter the codes on my Steam wallet account, they were deemed invalid. The store informed me they were not liable for unactivated cards. I have the cards and receipt in my possession and seek a refund for the unactivated cards.

My friend mistakenly reported my Steam account for illegal purchases. He tried to inform the Steam admin that it was an error, but unfortunately, the admin did not believe him. I have been attempting to provide proof of my legitimate purchases made through PayPal, but I have not received a response beyond a simple "hello sir?" My account remains locked for something I did not do, and despite my efforts to demonstrate my innocence, no action has been taken.