StandUp Wireless Customer Service Issues

I am trying to apply for a phone, as I do meet a few of the criteria. However, I'm having a problem with my mailing address. I currently live at the Affordable Inn in Wheat Ridge, Colorado. When I try to enter my address, it says it's not a valid mailing address. Despite confirming with the mail carrier that everyone at my residence receives mail, the system won't accept it. It also won't allow me to use the PO Box I have. I am in a tough spot because I really need a phone. I qualify for a government phone due to receiving SSI, Medicare, and food assistance. I find it unfair to be denied just because of an address issue. It feels like discrimination and it's not right.

I had my Q Link Wireless phone stolen back in May [redacted]. Despite facing various challenges while on my way to a neighboring state for business, I have persevered and am close to reaching my destination. I refuse to let the woman who took my phone keep it hidden away. She may think highly of herself, but I am determined to reclaim what is rightfully mine. Since the incident at the shelter, I have encountered several setbacks, including car troubles, but I am finally in a place where I can sort things out. I am eager to check if the phone I currently have is compatible with the Q Link Wireless service. I hope to transfer the remaining [redacted] minutes to this phone and continue using it, rather than resorting to a different device. It was not easy being without my Q Link Wireless phone, and I am hopeful that the minutes can be transferred, allowing me to use this phone as my new lifeline.

I'm attempting to change my QLink Wireless phone number. After calling their customer service line multiple times and following the prompts to change the number, I constantly encountered a message mistakenly identifying my phone as a QLink Wireless device, prompting me to call back from a different phone each time. I made sure to use non-QLink Wireless phones on each attempt and even pressed 0, but was unable to speak to a live agent or find that option. Despite calling during their specified business hours, this seems to be a recurring issue with lifeline Government wireless carriers.

Hello, I am an existing customer named Marian Fisher. My ZTE N817 phone is not working properly as it only charges up to 1%. Despite trying different chargers, the problem persists. I have acquired a new ZTE BC Model 2718TL and would like to transfer my service to this device, hoping for better functionality. I am eager for a prompt response regarding the feasibility of this transfer or the need to obtain a new ZTE phone with the same number. Thank you for your assistance.

I am requesting a phone call from the customer service troubleshooting department regarding an issue with my recently purchased Q Link phone. The phone I received from Q Link was not damaged, but it seems to turn off and on by itself. I paid $25 for a new phone to replace the malfunctioning one and need assistance as soon as possible as I cannot use the phone I bought. Please call me back at your earliest convenience to address this matter with my Q Link phone.

I have been facing ongoing issues with the Q-Link phone I received. Despite multiple calls made from another device, the current phone is dysfunctional and cannot even hold a charge. I kindly request Q-Link to send me a replacement phone at no cost and transfer my remaining minutes to the new device. As a federally supported service, I believe Q-Link should adhere to the standards set by the government partnership, ensuring operational phones for its users. If my request is not met, contacting my Congressman is the next step in resolving this situation.

I have been trying to reach out for assistance regarding my lost/stolen phone for the past three to four days. I am frustrated with the lack of response and the inability to connect with a live representative. I urgently need my phone service to be stopped to prevent unauthorized use. Please provide a way for me to speak to a customer service representative directly.

I am experiencing issues with my phone service. I have been trying to get assistance for hours but keep getting disconnected. If I cannot retrieve my PUK code, I cannot access anything on my phone. I am frustrated by the numerous problems and interruptions. Please reactivate my phone or provide information on how to return it for a refund. I have had unwanted apps installed on my device, and I want them removed. This situation has caused me great inconvenience, and I am considering switching to a different provider. Kindly address these concerns promptly.

I am a current Qlink Wireless customer for 18 months. Unfortunately, my original phone stopped working due to wear and tear. When I contacted Qlink for a replacement, I was transferred to a supervisor named Mayrelis who treated me poorly, making discriminatory remarks. She insisted on a $25 payment for a new phone and was unsympathetic when I explained my financial circumstances related to my Serious Mental Illness. This lack of compassion from a company representative is disheartening. Despite understanding the policy of one free phone per customer, I believe exceptions should be made, especially for individuals in challenging situations. I am disappointed by the treatment I received and will share my experience online and beyond to highlight the discriminatory behavior displayed by this supervisor. Qlink Wireless should prioritize empathy and understanding when dealing with customers, particularly those facing mental health challenges.

Hello, I'm Cheryl Spearmint and I've been a customer for about five to seven years until my phone was stolen. The replacement phone I received was dead and burnt my ear. I've been trying to reach out to cancel my appointment but haven't had any luck getting through. I've submitted all the required government documents, including my W-2, photo ID, food stamps, and government check card. It's frustrating that I can't reach anyone despite my efforts. I'd like to cancel my appointment and seek assistance from another agent. Please do not contact me using my email or old number. Thank you for understanding.

My name is Laura T., and my enrollment ID is 89 to [redacted]. I received a phone from SafeLink four days ago. I encountered issues with it in the first two days. Then, I received another phone in the mail from Q Link, which I prefer. Upon charging the Q Link phone, the SafeLink phone stopped working. SafeLink canceled my phone, and I will be returning it to them. I would like to keep the Q Link phone, but when I call, the number is indicated as canceled. As a disabled individual, having a phone is crucial for me. I have contacted SafeLink, and I will return their phone tomorrow. Please let me keep the Q Link phone, which was sent to me under my name along with my enrollment details and phone number. For reference, my address is [redacted] East 21st Street, Vancouver, Washington [redacted]. The Q Link phone details are: model - P O B L A N O Vale5 Smart, SKU number - H P V L E S, Inventory ID - [redacted]. A friend assisted me with this, contacting Q Link first, then SafeLink. I have fulfilled the Lifeline phone requirements. I look forward to your response. Thank you, Laura T.

I was informed that my application was almost complete and just needed to provide proof of low income. Miss Nellie from Lighthouse Ministries in Bacliff, Texas assisted me in sending the necessary information showing my participation in the EBT food stamp program via fax. However, I have not received any updates despite waiting for a long time. If you could kindly contact me at [redacted] or leave a message, I would greatly appreciate it. My name is Ron Donnamario, with a birthdate of 12/12/[redacted] and my address is [redacted] 18th Street, Bacliff, Texas, [redacted]. Alternatively, you may reach my father Ronald Donnamario at [redacted] in case my phone, with a cracked screen, is hard to use. Your assistance is crucial, and I am earnestly awaiting further communication. Additionally, contacting Lighthouse Ministries and speaking with Miss Nellie, who has been aiding me during this period of unemployment, would also be beneficial. Thank you for your attention to this matter.

For a year now, I have been receiving continuous messages informing me about the cancellation of my service. I have been patient, expecting the service to be canceled as promised. However, I have not seen any action on your part. I assumed that if I did nothing, the service would be automatically canceled this year. Unfortunately, I was mistaken. When I tried calling to cancel through the automated system, I was misled into recertifying instead. I want to clarify that I do not want nor need your service. I demand a direct contact from a representative promptly. If I do not receive a response, I will escalate this matter to the necessary authorities, such as the Better Business Bureau. It is frustrating that only a machine answers the provided phone number, as I am eager to resolve this matter. My name is Bridgett J., and my contact number is [redacted]. I am expecting a phone call by tomorrow to address this issue efficiently.

I need to cancel my phone service with Qlink as I broke my phone and cannot afford a replacement at the moment. As a new parent with a newborn baby, having a phone for emergencies is crucial. I requested this cancellation two months ago, but now with the baby here, it's even more urgent. I plan to switch to another lifeline company that provides a phone. Safety is a primary concern without a phone, especially as I do not drive and need to communicate while at home alone with no transportation. Thank you for your prompt attention to this matter.

Over the past six to nine months, I have received three phone calls from Qlink Wireless call center, each time leaving a voicemail on a non-Qlink number I have on my privately purchased cell phone with the number [redacted]. I am Rhonda Larson. The message claims I am a Qlink customer with a Lifeline phone in service, but in reality, I haven't had a government Lifeline phone for years. The message mentions that I haven't used it much recently but continues to prompt me to respond with a digit from my phone. I am interested in getting a government Lifeline phone, but since I haven't had one, I am puzzled about why they are calling me on this private number. I would appreciate a call back as soon as possible to address this issue. Thank you.

Hello, I'm Cathy Wilson. I had a qlink wireless phone service that somehow got deactivated. I really need my phone back in service to retrieve my data and have a working phone. I reached out via my cousin's phone to contact qlink, and I'm hoping they can reactivate my phone. My phone number is [redacted]. The ESN number is 804FFE28, MEID(D) [redacted][redacted]7, MEID(H). I also need a Sim card mailed to me at [redacted] Kentucky Hollow Rd, Bedford, Indiana [redacted]. Currently, I'm experiencing internet connection issues at my house and have to use wifi elsewhere, which is inconvenient. I'm looking forward to your assistance. Thank you.

Every time I attempt to contact customer service to discuss my qlink service, the system states my account was canceled due to having another one on file, which is not the case. I recently relocated to Colorado and used to be a Safelink customer. Unfortunately, I lost my phone during the move, and Qlink advised me to cancel my Safelink service as I could only have one phone. I understand and accept this policy. Although I have never used a qlink phone before, I was informed that I need to pay $25 to get one. My income comes from my SSI check on the 1st of each month, leaving me unable to afford a phone until then. I am in a tough financial situation, having recently started renting a trailer, and I am struggling to make ends meet. I kindly request Qlink's assistance in providing me with the initial cellphone at no cost like they do for others. I assure you, this is a one-time request, and I will not ask for a free phone again. Thank you for understanding my circumstances.

I'm experiencing issues and confusion with my account. As a new Q Link customer, I was informed that I need to pay $25 to receive my cell phone. However, due to financial constraints after moving to a new place, I'm unable to afford this cost. Typically, new clients are eligible for their first cell phone for free if qualified, and subsequent replacements would incur charges. Despite not having received my first phone yet, I do not possess a spare phone for the "bring your own phone" option. I rely on monthly SSI checks, medical insurance, and SNAP benefits. I kindly request to receive my first cell phone for free based on the terms and conditions, specifically mentioning the provision for a complimentary first phone and coverage for unforeseen circumstances. I seek assurance that I can access my initial phone without any complications.

I've contacted your company multiple times in the past week trying to resolve an issue with setting up a phone. Despite providing various documents, I still haven't received the required sheet to sign. The whole process has been frustrating and time-consuming. I've had to borrow a phone each time I call, which inconveniences not just me but also the person lending me the phone. I'm considering escalating this situation to management due to the lack of progress. My contact details and reference number are as follows: Name: C. Mercer, Account: [redacted]8, Password: Amelia1@!Dr. I urge you to send me the necessary paperwork promptly to avoid further communication issues. Thank you.

I submitted an application online for a free phone. It requested documents, and I promptly provided a copy of my medical card, photo ID, and food stamp card for verification. After waiting for weeks, I discovered that although my status showed approved, there was an issue with proving my identification through the government verification process. I contacted the provided number, and after confirming all my details, they suggested the problem might be on the company's end. Attempts to reach a live person have been unsuccessful. My account number is [redacted], social security number is [redacted], birthdate is 05/18/[redacted], and address is [redacted] Woodland Avenue Apt 27, [redacted]. I am a Medicaid recipient with the number [redacted]. I urgently need this phone for work and keeping in touch with my children. Please review my application to ensure all information is correct. I have already submitted the requested documents. Thank you for your assistance.