StandUp Wireless Customer Service Issues

I am experiencing extreme difficulty contacting your customer service team by phone. Despite several attempts, I have only received unhelpful automated responses. The option to speak with a live representative seems unavailable as pressing "O" either repeats the automated messages or disconnects the call abruptly. This situation is frustrating and unacceptable. If direct phone contact is not feasible, I kindly request that you either reach out to me at [redacted] or provide clear instructions via email on how to resolve my issue. My concern pertains to the failure of Smart Lock to keep my phone unlocked at my specified home location, leading to it frequently locking itself. This issue with Smart Lock should have a straightforward solution, but the lack of accessible support has complicated matters, resulting in wasted time and frustration. Comparatively, Assurance Wireless always provided efficient customer service, and I now miss their Lifeline offerings due to these current challenges with your support system.

I would like to cancel my service with "QLinks" as I no longer wish to continue with them. I received a SIM card when what I really needed was a replacement phone as the phone I did receive was malfunctioning, constantly turning on and off. When trying to contact for a replacement, I received another SIM card twice and was unable to reach anyone for assistance. Despite having an open account, I have not been able to use the phone for talk or text as intended. I have had multiple issues with receiving the correct device and would appreciate it if all services associated with QLinks could be canceled. Thank you for your attention to this matter.

I need a new SIM card from Qlink as I've been enrolled with them for over 5 months. I never used the SIM card they sent because my AT&T phone was locked. After unlocking my phone 2 weeks ago, I can't find the Qlink SIM they originally sent. I signed up with Qlink to keep my phone and number. I don't have any minutes to call. Can I get another SIM card issued? I lost mine and can only be reached through messenger. My information is as follows: Name: K. J. Enrollment ID: [redacted] 72 [redacted] Address: [redacted] Elk Lick Rd, Morehead, KY. [redacted] Phone number: [redacted] I want to bring my phone and number to Qlink, but I need another SIM card as I've lost mine. Thank you.

Around a year ago, I placed an order for a 5G SIM card for my Qlink Wireless phone, but it has not arrived yet. I am uncertain if it was never sent or if it was taken from my old mailbox. Additionally, about 18 months back, I registered for a new ACP tablet which I have not received. Despite emailing and calling customer service, I am still waiting for both items. I am eager to have the SIM card and government-approved tablet delivered to my Post Office Box promptly. However, I am beginning to consider switching Lifeline Providers if I continue to face these delays.

I'm having trouble connecting to the network again, just like last month on the same day. Last month, customer support resolved the issue after one call. However, today after speaking to multiple representatives since noon, I have had no luck resolving the problem. Despite spending about 12 hours on the phone, I continue to receive unhelpful responses. It's frustrating that a single call resolved the issue last month, yet numerous calls today have not fixed anything. The last representative even suggested that I relocate.

I mistakenly signed up with Qlink, but canceled the service within 72 hours and received a confirmation email at [redacted] about the cancellation almost two months ago. I have been a Cox customer since October [redacted]. Despite canceling with Qlink, they have not processed the cancellation and seem to have erroneously received my federal benefits, causing me to be ineligible for the benefit with Cox. I believe I was deceived into signing up with Qlink, a service I never used or wanted. Their insistence that I am still signed up after my clear cancellation is fraudulent. I will be reporting this and expect reimbursement of $60, plus an additional $20 for associated fees. In total, I've incurred $[redacted] in costs due to this issue. This situation has left me extremely frustrated, and unless it is resolved appropriately, I will take further action to protect the integrity of federal benefit programs.

My account was hacked, and someone applied for a new phone under SafeLink Wireless using my information. My phone was disconnected without my knowledge. This is very stressful for me as I use it for everything. When I contacted Qlink, they informed me that I cannot re-apply and keep the same number since the account was closed. I was never given a chance to transfer my services before the account was closed due to the hack. I read on your questions and answers section that in order to transfer the number to another provider, I need to have it released from Qlink Wireless. I am requesting for the number 1-[redacted] to be released from Qlink so I can use it with a StraightTalk plan.

My Q-Link phone account was recently cancelled, initially due to a discrepancy in my birthdate. Despite confirming my correct birthdate with Q-Link, they informed me later that it was because I had 2 Lifeline accounts, when I am only entitled to one. Q-Link has repeatedly denied my requests for a correct porting number to transfer my phone number to another service. I didn't use a Q-Link provided number; I transferred my personal number when I signed up about a month ago, which I've had for 7 years. Losing this number has been distressing, and I urgently need Q-Link to release it. Contacting Q-Link Customer Service has been unproductive despite multiple attempts. Any assistance in recovering my phone number would be greatly appreciated. Thank you, T. Quackenbush.

Last week, my Q-Link phone account was unexpectedly cancelled. Initially, they claimed my birthdate didn't match state records, despite me confirming it was accurate. Subsequently, they stated the cancellation was due to having two Lifeline accounts, which I believe is incorrect. I have struggled to obtain a correct porting number from Q-Link to transfer my phone number to another provider. This phone number, which I have used for 7 years, is crucial to me, and losing it has been distressing. I urgently need Q-Link to provide the correct information so I can retain my number. Despite numerous calls, Q-Link's customer service has been unhelpful, and I am unable to find a customer service email address for them. I am seeking assistance to resolve this issue promptly. Thank you, Tom Q.

In December [redacted], I was charged $[redacted].00 for a new phone that never arrived, only a sim card. Subsequently, in March [redacted], when I applied for the government free talk and text, I inquired if the $[redacted].00 phone would be sent with the sim card. The customer service representative assured me they would both be included, but once again, only the sim card was received. Despite making payments to a friend for an extra phone, I feel frustrated that the $[redacted].00 charge was not addressed and the phone I have is not functioning properly. I urgently need my account number to transfer my phone number to another carrier due to job applications. It's essential that my phone service works reliably, as calls are crucial for my job search.

I recently got a tablet from Qlink Wireless, which included a free SIM card and unlimited talk, text, and data. Shortly after receiving it, I had text blocking applied due to excessive texts, and now I can't make or receive calls. I've been unable to reach anyone at Qlink Wireless to address this issue. It's frustrating that they offer unlimited services but then restrict them.

My phone, a BYO MPCs LG Stylo 5, has been working well until last Sunday when my network suddenly stopped working. Despite trying resets and service checks, I can't connect to any network even though it prompts to connect to Wi-Fi. My T-Mobile home internet is working fine, but not for calls. I've tried reaching out to QLink with no response. My service has been reliable for almost a year, and according to my records, I do not need to recertify yet. I never received notice about getting a new SIM card when they switched to T-Mobile, and I still have the old white one. Please assist me as my phone displays "radio off" when I try to make a call.

A few years ago, I had a Q Link account when my phone got stolen, and I couldn't afford to replace it as I was homeless living in my car. I tried to cancel the account, but I suspect it never went through because now they're saying my account is still active. Recently, I switched to SafeLink, but I'm not satisfied with their service as they are transitioning to Verizon. I had good service with Q Link before my phone was stolen. The issue is I don't recall my Q Link number, the address I used to sign up, or the email I had back then. My circumstances have changed, and I'm looking for assistance on how to resolve this.

I need help getting a new Sim card for my new phone that I ordered from Amazon. I haven't received my Sim card or phone number yet. When I contacted earlier, they thought my existing US Cellular phone number was linked to my new phone, but it's a separate account. I tried a US Cellular store in Manitowoc, WI, but they do not provide Qlink Sim cards. Could you please advise me on where I can get a Sim card quickly to activate my Qlink account? My account is active, and my application has been approved. I urgently need a phone. Please contact me via mail with the necessary information. Thank you. My details are: Kerry Lyn N. [redacted] S. 19th St. Apt. A Manitowoc, WI [redacted] Last 4 digits of account: [redacted] I'm located near Walmart, US Cellular, and Cellcom.

Incoming calls are consistently going to my voicemail. I can receive texts but am unable to reply due to a message stating that message blocking is active. Despite trying various troubleshooting steps, including resetting the phone to factory settings, the issue persists. My IMEI number is [redacted][redacted], and my SIM card number is [redacted][redacted]2.70. As a person who is [redacted]% disabled and relies on my phone for medical purposes and to care for my elderly mother's medical needs, this situation is critical. Suffering from a traumatic brain injury (TBI), my phone serves as my memory and lifeline. I urgently require assistance in resolving this matter, as suggested by Best Buy tech support and reputable repair shops who have advised that the service provider must address this problem promptly.

I requested monthly payments but was charged the full $[redacted].95 upfront, leading to overdraft fees. After speaking with a representative, my account was canceled, and I received a refund. However, the money was deducted again causing more overdraft fees. I still haven't received the tablet or the return label promised by the rep. I want my money back in my account along with the overdraft fees. The experience has been frustrating, and I won't be dealing with this company again. (Mildred W.)

My phone was taken by someone named Shane who is now refusing to return it. Unfortunately, I do not know his last name. I am turning 65 tomorrow, and without my husband's help (who has passed away), I am alone in dealing with this situation. We are both guests at the Hampton Falls Inn in Seabrook, NH, staying in separate rooms. Shane is mocking me, finding humor in the situation, and I suspect he may have either given or sold my phone to a friend. Please assist me with resolving this issue.

I need assistance with activating my current Sim card that's been in my phone for about two years. Recently, it stopped working, and when I reached out to customer service, the representative was not helpful. I couldn't provide the IMEI or Sim card number as I couldn't take out the card. I mentioned another possible ID number (CC ID) from my iPhone XR, but the representative insisted it was incorrect. I've been a long-time customer and faced poor service. I even tried the Spanish helpline without success. I rely on unlimited text and talk, and my phone is now limited to iMessage only. I haven't requested a new Sim card and prefer to activate my existing one, but I need assistance as I can't remove it from the device.

I recently purchased a new Hot Pepper phone after my original one stopped working. I faced difficulties when trying to activate it. I spoke with three different individuals for help. One person mentioned that the Hot Pepper phone does not support sim cards, while the other two were hard to understand and had limited knowledge. They asked for the sim card, which I thought was already inserted in the new phone. Unfortunately, I ended up damaging the sim card while trying to remove it. I would appreciate a free replacement phone. Also, I would like to clarify if the sim card is supposed to come pre-installed in the phone when a new one is sent out. Thank you, [redacted]

I applied for Qlink services and ordered the tablet/phone combo. The application stated that I wouldn't be charged for devices until approved. However, funds have been deducted from my account without approval. I made two transactions with the same bank card. I bought a phone for my uncle, Douglas Allen, who activated it recently. He's homeless and uses my address. This situation might be affecting my application. I would like to cancel it altogether as he needs it more than I do. I need a refund for the items I purchased but have not received. My details are as follows: Name: L. S. Gantt, Address: [redacted] Anderson Rd., Pendleton SC [redacted], Enrollment #: [redacted]18, Email: [redacted], Last 4 SS#: [redacted], Last 4 Debit Card: [redacted].