Square Customer Service Issues

My original Square business account was disabled, so I created a new one. However, I can't correct some errors in it. When I tried a test payment on the Square mobile app, it got stuck in a loop. I need Square's customer service to help me edit the wrong details and fix the issue quickly so I can start accepting credit and debit card payments.

I am unable to access my Square app on both of my phones. Despite attempting all available options to reset my password, I have not received any password reset emails in my inbox or spam folder. Consequently, I am unable to receive a code to call customer service for assistance as I cannot access my account. While I am certain of the password I typically use for important accounts, it is not working for my Square account. Although I have two other emails, I specifically used my business email for Square due to managing invoices. Creating a new Square account is not an option as I already possess a card reader connected to the current account. I am frustrated as I am in urgent need of sending invoices to schedule deposits for my new business policies. Please assist me in resolving the password and email problems promptly so I can resume using Square for my business.

I recently received an email receipt from “SQUARE” for a purchase I did not make at a store I have never visited. Despite declining a receipt at the store, I was surprised to see my card details, type of card, purchased items, and the last 4 digits of my debit card on the email receipt. The email came from a “square up.com” server. When talking to the “Square Customer Assistant,” I felt patronized as he mentioned it could be a phishing attempt. I have requested a callback and asked to speak to someone more familiar with Square to address the issue. I am concerned about how Square got my personal email and why my information is easily accessible. Please reach out to me at [redacted] or call me at [redacted].

I successfully signed up online, but I encountered an issue when trying to verify my email address for assistance on Square. Although I input my email correctly multiple times, it kept prompting me to enter the correct email. As a new Square user getting ready for an art show tomorrow, I linked my banking information and attempted a $1 charge. While it showed as accepted, I am unsure how to proceed with a second charge or confirm if it reflects in my account. After contacting the [redacted] helpline for support, they mentioned a callback. How can I receive further assistance? With an upcoming art show and about [redacted] sales expected, I need to resolve this promptly. Could you please reach out via phone rather than email? Thank you, Katherine McClelland.

I have been a customer of Square for 5 years. I have processed numerous card transactions and even utilized Square Capital. Lately, my ability to withdraw funds has been disabled, leaving me unable to access my money. I cannot reach a live representative by phone as it requires a member code which I no longer have access to due to my disabled account. Despite multiple emails to customer support, I have not received any response, official correspondence, phone call, or explanation for the account restrictions which have been ongoing for over a week. The pending funds transfer to my bank keeps getting delayed further each day. This situation seems to be a common issue affecting many users. I recently encountered a chargeback from a challenging client and followed the instructions on the Square portal to address it. This client did not respond to multiple attempts from us, and we proceeded with the charge as per our policy. This is the first chargeback I have experienced, and it represents a small amount compared to my overall volume. I am perplexed by the situation and eager for a resolution. - GL

Dear Dianne, I appreciate our recent phone conversation and I am thrilled to present you with the new credit card processing rates from North American Bancard that we discussed. Below you will find details about both options I mentioned: the ZERO fees setup and the 1% over cost plan. Transitioning will be simple and will not disrupt your business or banking procedures. We just need to finalize the standard Merchant Service Agreement over a quick 5-minute phone call. You will not only benefit from reduced processing fees but also receive complimentary contactless equipment if required, without any leasing or monthly fees. Additionally, I will offer you a Rate Guarantee to shield you from potential rate hikes. Please be aware that these rates are only valid for the next 7 days and will expire on 08/03/[redacted]. I will be in touch to address any inquiries you may have. Warm regards, Tony Mousallem | Account Executive Phone: 1-[redacted] ext. [redacted] Fax: 1-[redacted]

Square recently contacted me regarding my account activity, stating that certain transactions on my account violate their payment terms. Consequently, my deposits have been temporarily suspended until the issue is resolved by refunding the transactions in question. They explained that Square accounts are meant for legitimate business transactions only. To reactivate my deposits, I must refund the disputed transactions, which can be done following their refund process. This action should take 2-7 days to process, after which my deposits will resume as usual. To prevent this from happening again, I need to ensure that all my transactions are for legitimate goods or services. Additionally, for non-business transactions, Square recommends their payment transfer service, Cash App. I appreciate their cooperation in addressing this matter and apologize for any inconvenience. Thank you, Marissa from Square Account Services.

Hello, my name is Camille Noel and I am a Square customer. On July 20th, I encountered an issue with my Square account. While attempting to accept a $[redacted] payment from a customer, I successfully sent the receipt but noticed my bank account balance did not reflect the transaction. Assuming the funds were on my Square debit card, I tried to withdraw money from an ATM but my card was declined. Upon contacting Square, I discovered that my account was suspended and I was unable to conduct any further business using Square. Despite being informed that an email was sent regarding the deactivation, I did not receive it and have been unable to connect with a live agent after multiple attempts. This marks my third email seeking resolution. I apologize for any errors during the transaction, but I am concerned as my funds seem to be held by Square. I kindly request a prompt response either through a phone call with a live representative or via email outlining the deactivation and providing instructions on how and when I can access the remaining balance in my account. Thank you.

Hello, I have not used my Square account in about a year, and now I received the following message: Account Deactivated Payment card processing permanently deactivated. I can log in without issues, everything seems fine. I went to Pricing and Subscriptions, added my credit card, but it did not solve the problem. It is linked to my website correctly, and when I tried to send an invoice for a test, it prompted me to set up a payment method. Clicking the button leads me to create a new account. My account email is [redacted] Please assist. Thank you, Dean.

Hello, my name is Timothy Turner. I am reaching out regarding funds that Square has placed on hold since February 21. They closed my account without explanation and have been charging me for a service I cannot access. They recently mentioned they would release my $[redacted] after verifying my bank, deducting a transfer fee of $35.15 to leave $[redacted].85. Unfortunately, I am unable to access my account and continue to encounter errors instructing me to contact support. It seems Square is taking advantage of their terms and conditions, leaving me unable to transfer. Your assistance in this matter would be greatly appreciated.

We are currently using Weebly for our charity’s website, www.EnviroProject.org. Unfortunately, our website has stopped working due to issues with the merger technology connecting our website from Weebly to Square servers. We have been experiencing this problem for almost 3 1/2 weeks now. Despite following all the email prompts provided by Square, which mentioned the merger with Weebly, we have been unable to resolve the issue. This has resulted in the disruption of our services, impacting our reputation and losing valuable followers. We had paid in advance to avoid any interruptions in service, only to find ourselves unable to overcome this technology breakdown. It seems that Square's technology is not compatible with Weebly's website clients, causing significant setbacks for our charity's work over the past few weeks. We are in need of assistance to restore our website and prevent further damage to our charitable efforts. We hope that someone from Square can provide us with integrity and compassion to help resolve this frustrating situation. Thank you. Regards, Founder of Enviro Community Living Center. Daniel H.B. Website: www.EnviroProject.org

On July 31, there were unauthorized transactions at our register. Our register tape confirms no purchases for those amounts. Some transactions were made after we closed at 8:45 pm. The disputed transactions total $[redacted].69 from our bank and $[redacted].56 from our credit card sales. I need receipts with our header, as what was shown is not ours. It's improbable one person made numerous transactions right after closing. No more refunds should be processed until this is resolved. I'm consulting legal help. Square didn't investigate before refunding. I demand Square return $[redacted].69 and $[redacted].56. No refunds should go through until this is checked thoroughly. The bank needs to provide valid receipts confirming the purchases were at our store. Please reach me at [redacted] or email me. Thank you, J.S.

I have encountered difficulties closing my account after informing the bank about my CBD business. Despite complying with the necessary steps, I am facing challenges in receiving my remaining balance. The lack of support is evident as my calls remain unanswered and emails are automated. I am requesting the closure of my account and a full refund of my balance or transfer to a functional debit card. The received debit card lacks instructions, rendering it unusable. Kindly reach out to me promptly for a resolution as I prefer speaking to a representative directly. Thank you, Kathy R. 21st Century Relief LLC

I am extremely frustrated with the lack of help from Weebly. Despite reaching out multiple times, I keep getting redirected to their help site, which I can't access due to my login issue. I created a Weebly account a few weeks ago and initially had no trouble logging in, making changes, and logging out. Suddenly, two weeks ago, I couldn't log in anymore. Every time I enter my email and password, it says it's incorrect and prompts me to log into Square, which I never signed up for. Weebly support claimed I have a Square account, but I don't. The email associated with my Weebly account is [redacted], but I haven't received any assistance there. I provided my personal email [redacted] and received messages there. I urgently need to regain access to my Weebly site. Please assist me! You can text me at [redacted] if necessary to coordinate a call. I am Nancy Hogan, the site administrator.

My transfer has been pending for two and a half weeks now. I've sent five emails to Square's support email but received no response. I need assistance to resolve the transfer delay. I tried calling the toll-free number, but I don't have a customer code. Despite following the steps to get a customer code, I can't find the "confirm" option on my dashboard. Resetting my password didn't help either. I'm frustrated with the lack of effective support from Square to address this matter.

I registered with SquareUp a while back and recently attempted to finalize setup to begin accepting payments. After testing with my own credit card and a successful transaction, my account was unexpectedly disabled. Despite reviewing the agreement thoroughly, I couldn't identify any breaches. I refunded the payment promptly. Due to health concerns for both my mother and me, I had to postpone expanding my business. Now, I'm seeking to reinstate my account and am exploring the possibility of appealing the decision. I hope this was an error and not related to any violations by me. If reinstating my account isn't possible, I kindly ask for clarification on the reason for its deactivation. Thank you. - L.O.

Hello, I have received a $1,[redacted] payment from a customer, and you are currently holding my funds due to suspected fraud. I am concerned and request the immediate release of my money. The customer making the payment is a reputable business with whom I have conducted over 80 successful transactions in the past. It is unsettling that the largest payment is now the one under scrutiny. Additionally, I have observed discrepancies in the transaction fees you have been charging me. I am frustrated by the accusation of fraud and demand the prompt release of my funds. Failure to do so by 12 noon on September 1st will result in further action. I have been a loyal customer for years and am disappointed by the current situation.

I am experiencing difficulty accessing my account due to failed login attempts. I have tried to reset my password, but I received a message stating I cannot reset it at this time. I am in urgent need as I have two important events this weekend, and I cannot process payments through Square currently. Receiving no response to my requests for the "customer code," I am unable to reach you by phone. I have been attempting to access my account since last night without success, leading to my current lockout. The automated "live chat" is not providing assistance, and I am frustrated by the inability to use Square without any means of contact. Please reach out to me promptly.

I am seeking assistance regarding my business debit card being locked without my consent by Square. My name is Federico and I am a photographer looking to receive payments via bank cards for my digital photos. I am new to this process and would like support in understanding how to use my card reader properly. As a university-trained graphic designer, I lack business knowledge in handling payments electronically. I am in need of prompt assistance and also interested in purchasing a card reader with instructions for delivery to my home. Please contact me at [redacted] or ([redacted])-[redacted]. Thank you for your help. Have a nice day.

I am having trouble with the booking site I recently created as it is not saving my changes to the available hours. Additionally, even though I inputted my business address, it is displaying my home address instead. I told my boss I would have a functional calendar ready by the end of the business day, but I have been attempting to fix it for three hours now with no success. I might have to consider using a different online booking platform temporarily. I really hope I won't need to switch as Square would be the ideal solution for me.