Square Customer Service Issues

I recently applied for a new tag and paid the required taxes for my vehicle at Mendez Tax Service and Auto Tag Agency. I paid $4,[redacted].88 on 12/21/[redacted], expecting to receive the tags within 3 days. When the tags did not arrive as promised, I contacted them multiple times with no response. When I visited their office, they explained they had phone issues and had changed their number. After requesting a refund, they initially offered only half in cash and the rest by check, which I declined. They then agreed to do a full reimbursement through Square. I decided to go to another vendor for the tag on Feb. 9, [redacted]. Now, my credit card company informs me that a refund is being disputed. I am uncertain if it is Square or Mendez Tax Service who is disputing the refund.

I opened a business account with Square in November [redacted]. Two clients paid me $1,[redacted] CAD each via credit card through Square, totaling $3,[redacted] CAD. However, Square informed me that my account no longer met their requirements and shut it down, holding onto my $3,[redacted]. I was told the funds, minus their fees, would be withheld for 90 days, which has now passed on March 2, [redacted]. Despite emailing Square multiple times, I have not received a response regarding when the $3,[redacted] CAD (minus fees) will be returned. These are client Trust Funds, and it has been over three months since Square has held onto my money. I am seeking assistance on how to communicate with a live representative at Square regarding this matter. Thank you. - Marty K.

I was selected for a random review, and after submitting numerous required documents, I was informed that not only were the limits not being removed, but my deposits were now suspended as well. I provided my driver's license, business tax assessment, website and social media information, BBB accreditation, 5-star reviews, bank statements, utility bill, and puppy sales contract. Despite this, they requested an invoice for the first transaction, which I sent, but it was deemed insufficient. The original transaction invoice was sent through Square and she paid it there. We conducted the exchange in person and no additional documentation was required at the time. After their initial review response, they have further restricted my account and suspended my deposits. I am seeking advice on what additional information I can provide to expedite the resolution of this matter.

We received an invoice via Square for an internet router from #wecanfixit LLC, but unfortunately, we never received the item. The seller refuses to provide tracking details or respond to our calls. The payment was made on 2/12/20. After uncovering similar scams involving this seller, we kindly request a refund of the $[redacted] we paid and urge Square to prevent this fraudulent company from accessing our credit card details.

I need assistance regarding fraudulent charges on two of my credit cards and my checking account. The perpetrator, operating under the business name Sonja's Estate Sales in Azle, Texas, charged approximately $45,[redacted] in total- $30,[redacted] on my American Express card and $5,[redacted] on my Citicard. They also withdrew $4,[redacted] from my checking account. The individual displayed a forged message from Square dated February 9, [redacted], claiming they could access the funds in 90 days after the account closure. I have already contacted Wells Fargo, and they have frozen the account associated with this suspicious activity. The hacker attempted to mislead me by indicating a new location in Jacksonville, Florida. The unauthorized transactions started in December and ended in January. The hacker even manipulated my credit card limits. I am a 66-year-old individual, and this situation has deeply affected me. I urge prompt action to recover the stolen funds. Debbie K. [redacted]

After processing a $2,[redacted] payment for my consulting business, Square requested verification documents like my ID, Bank Statement, Invoice, and LLC/EIN. I submitted all the required information and was informed the process would take two business days. After no updates, on the third business day, I followed up. Then, on the fourth business day, I spoke with a specialist who provided me with a case number ([redacted]2) to track the progress. After apologizing for the inconvenience, he said everything appeared fine and escalated my case for urgent review. Surprisingly, upon returning from Church, I discovered my account had been deactivated without explanation via email. I seek assistance to reinstate my account and request a manager's intervention to conduct a thorough review.

My account got deactivated without any clear reasons given. According to the company, they can deactivate it without specifying a cause, but I believe there should be transparency. I only used the app once for a payment, and now I can't access my funds until July 5th, even though I can still log in. This contradictory situation is confusing. I simply want access to my money sooner rather than waiting 90 days. I have raised this issue with my lawyer as I find this practice unethical. Holding my funds and profiting from it is concerning. My lawyer advised me to document the company's response. I feel compelled to take legal action and seek more than $[redacted] for the unjust way this matter is being handled. I plan to inform the BBB about this as well.

I have a suspended account and would like my funds released. I utilized this service at the request of clients for whom I completed odd jobs. Especially the client who paid me feels terrible about the situation. I am Andrew D. and have provided my identification. All my details are with you. It is unclear why my money has not been released yet. Facing difficult times twice has intensified my frustration. I advise everyone I know against using this service due to the prolonged hold on my hard-earned money. Originally, I was eager to provide my clients with a requested service for their convenience. However, I refrained from using it again due to this ongoing issue. I am fully prepared to verify my identity. I am currently extremely frustrated with the experience and perceive the delay as unfair.

My name is Myra P. Whitehead, and I share a joint account with my brother Dodie P. at the SECU in Williamston, NC. On 5/5/21, I discovered that someone named David Brandon had used CashApp to withdraw $[redacted] from our checking account on 5/4/21 around 8:18 pm. My brother was unaware of this until I contacted him. He promptly went to the SECU on 5/6/21 to block his card. Upon learning of the unauthorized transaction, I moved the money from our savings account. Reimbursing us would greatly help as we rely on this money, including part of our stimulus check. We are struggling financially and would appreciate a prompt response to resolve this issue.

In April, I created an account to set up my home business. I've been struggling to verify my identity despite providing my SIN number and banking details. The identity verification process has failed, even though my information hasn't changed in two years, apart from updating my phone number, which wasn't linked to my account. Following four unsuccessful attempts, I'm now locked out of the account. I contacted customer service, but the representative couldn't assist me beyond suggesting another person from my business use my information, which isn't possible as I am the sole proprietor. This issue is preventing me from launching my business as I can't establish my payment methods through Square.

I encountered issues logging into my account due to a lack of receiving the necessary email code. Despite validating my phone number, I remain locked out of my account. I attempted calling [redacted], as instructed on the Square website, yet still require a code for access. I am eager to transfer funds and utilize my existing Square device, but I am faced with prompts to purchase a new one instead of a simple solution for my current device. What steps should I take to resolve these login and device functionality issues promptly? Thank you for your assistance.

I manage the Square account for the Technology Association of Louisville Kentucky (TALK). My name is Dawn Yankeelov and my email is [redacted] Initially, we had two logins, one for Jeff Smith at [redacted], and another for me at [redacted] Lately, emails sent from my address are showing up under Jeff Smith's name instead of mine. The email [redacted] should display as Dawn Yankeelov, the CEO of TALK. For verification, please visit www.talklou.com. Kindly update the account so that it reflects Dawn Yankeelov at [redacted] Jeff Smith, who originally transferred ownership to me, can be reached at [redacted] Thank you.

I am having issues with my Square account for the past two months. A fraudulent chargeback of over $7,[redacted] was taken from my bank account even after providing proof. Despite my bank reversing the charges multiple times, Square continued to debit my account, resulting in over $[redacted] in fees. While they returned the $7,[redacted], they are still holding over $3,[redacted] of my other customers' payments. When I tried to transfer the remaining $4,[redacted] owed to me, my account balance showed zero with no record of the transfer. I have been unable to reach Square's phone support or get a response to my emails. This situation is causing me great distress and may lead to closing my business, affecting my family. I am a disabled veteran and rely on this income, and the lack of response is extremely frustrating. I am unsure how to proceed and desperately need assistance. Thank you - S.C.

I need to verify my identity to set up a payment gateway for my online shop, but I keep getting an error message saying my identity can't be confirmed, even though all my details are accurate. I haven't moved or changed my information recently, and I've attempted this multiple times without success. It's becoming quite frustrating. Can you assist me with this issue?

I am extremely disappointed by the way this company is treating me as a veteran. I have been facing issues with receiving my funds since May 22, [redacted]. On that day, I was expecting a deposit to my linked account with Square. However, instead of receiving my money, my account was put on hold for another 90 days for no apparent reason. Prior to this hold, my account was closed by Square due to suspected suspicious activity involving a couple of VISA gift cards as payment for services rendered. This closure initiated a [redacted]-day hold on my funds from November of the previous year. After patiently waiting, I was informed that my funds would be released to my bank account within two business days. But just three hours later, I received another email stating that my funds would be held for an additional 90 days due to a review of my account. I am seeking a clear explanation within the next 48 hours as indicated on the website. I have attempted to contact the company several times through emails which have gone unanswered. I have documentation of all correspondence and actions taken. I urge the company to provide me with the answers I deserve. It is disheartening to see a company withhold funds earned through hard work, while sitting comfortably behind a computer screen. Thank you to anyone who reads this, and I apologize for any frustration conveyed in my message.

I'm reaching out because there was a stop placed on one of my credit card charges, and all transactions afterward were put on hold. The initial charge that triggered the hold had no valid reason to be flagged as the funds were already successfully taken from the customer's bank account. Despite providing all necessary information for your investigation, I was asked to refund the customer, causing a loss of a long-term business relationship spanning over 30 years. Despite complying, the rest of my transactions remain on hold, which is concerning. It is not acceptable to freeze my business credit card charges due to your company's internal issues. Please contact me promptly to resolve this matter. Thank you.

I have a Square account since it's linked as the payment processor for my GoDaddy site. I have never used my Square dashboard before, but I recently got a contactless reader and I am trying to set it up. When I try to log into the app, it says "there are no point of sale devices set up for this location." So, I went to Squareup.com to use my dashboard to add my device for accepting payments with the reader. However, my dashboard only shows "you have nothing to manage" and doesn't provide any buttons for actions, except for contacting support, signing out, or updating my personal information. I am unable to see or use my dashboard. How can I access my dashboard and use it? I need assistance to log into my Square account on the app because I am facing difficulties using it on my browser. I would appreciate guidance on this matter as I couldn't find help for this issue on the troubleshooting page.

My transfers have been suspended for almost a month now. I have provided all the necessary information. I have used Square multiple times without any issues. The account review process is stated to take 1-2 business days for security reasons, however, it seems that I am being unfairly held up. It's frustrating to have sold my inventory and not received my funds. After reading reviews, I see that this situation is unfortunately common among Square users with many negative experiences. Despite reaching out via email, I have not received a response. The lack of human contact for assistance is concerning. I kindly request a prompt response and a solution to resolve this matter.

I have been attempting for two weeks to have my funds refunded following an unauthorized deduction by Cash App. I have been contacted by seven representatives regarding this issue, only to be disconnected from the refunds department four times today, each call lasting at least an hour. In addition to the amount owed to me, I expect compensation for the four hours of my time at $35 per hour. My Cash App tag is #4[redacted] 1[redacted], and my contact number is [redacted]. Please note that Cash App has disrupted my account and records. I have evidence to support my claims. Zara L. Rubin [redacted] Van Antwerp Road Niskayuna, N.Y. 12[redacted] Tel: [redacted] Email: [redacted] June 23, [redacted] Mr. Jack Dorsey Owner, CEO Square, LLC, Headquarters [redacted] Market Street, Ste. [redacted] San Francisco, CA [redacted] Subject: Unauthorized Transaction on Cash App Card Ending in [redacted] Dear Mr. Dorsey, I made a purchase on June 3, [redacted], using my Cash App card at Walmart for a recliner and an air conditioner, totaling $[redacted].95. However, on June 7, [redacted], my account was credited $[redacted].99 for the recliner which I had already replaced. Subsequently, on June 9, [redacted], my balance was unexpectedly debited the same amount without authorization. I demand reimbursement for the chair, my time spent, and the overdraft fees promptly. If this matter is not rectified, I will escalate my complaint to relevant authorities. Sincerely, Zara L. Rubin

I have a Square seller account with two total transactions, no chargebacks, with the last one months ago. Due to my failed business during Covid, I transferred $[redacted] from my personal bank to my Square card to pay my car bill. However, I couldn't use it as my card wouldn’t authorize any payments, even with an available balance. When attempting to transfer the money back to my bank, it was denied, stating my account is under review. Despite no recent activity or chargebacks on my Square seller account, I am unable to transfer back to my bank, my account is deactivated, and my funds are frozen without prior notification. I was unaware of this until calling customer support. I've reached out multiple times and each time I'm unable to get a clear answer on why this is happening or when my funds will be released. I am facing financial hardship, unable to pay for necessities due to this hold on my funds that I rightfully transferred.