Square Customer Service Issues

I am experiencing issues with unauthorized withdrawals from our bank account by Square Up, and I am unsure of the purpose of these transactions. My husband, who used to handle this account, is now unable to due to his Dementia. I am not familiar with Square Up's service and would like these withdrawals to cease immediately. Sadly, my attempts to reach out by phone have been unsuccessful. I am concerned about the possibility of an ongoing scam and would appreciate any information on this matter. Please contact me via email at [redacted] with details.

I manage two Weebly sites for non-profits and two personal Weebly sites. Square is asking me to switch to them. However, I'm concerned about my non-profit's credit information mixing with my personal credit card details. I want to discuss how to sign up without any confusion. Currently, I can only access one non-profit site as the others are blocked. I am unsure of the next steps. It would be helpful to have the option to talk to someone directly when needed. I am looking for a customer code to reach out for support.

On February 18, [redacted], I submitted a $[redacted].00 deposit to Smyth Performance for a custom Charger Ute Kit, which transforms a Dodge Charger Hemi into a vehicle resembling a Chevy El Camino or Ford Ranchero. Upon receiving the initial shipment weighing about [redacted] lbs in a large wooden crate, we discovered several missing parts. After contacting the seller, Mark Smyth in early May [redacted], he informed us that the missing parts would arrive in 6 to 8 weeks. The website did not mention multiple shipments, which raised concerns. In May [redacted], I received the rear window glass and frame in excellent condition, but the tailgate was severely damaged due to inadequate packaging by the shipper. Despite sending pictures of the damage to Smyth, he refused to file a claim for a replacement tailgate, insisting that I fix it myself. Consequently, the remaining parts such as the interior carpet kit, rear window frames, mounting hardware, tailgate handle, support cables, and taillight receptacles have not been shipped. Smyth is unresponsive to calls and emails, leaving me without $[redacted].00 worth of parts. I have been attempting to reach a resolution without success.

On January 29th of this year, I installed 2 control arms and a right strut in the [redacted] Cobalt. In June, the car was brought back with a broken bolt, grade 8, and a bent steel control arm. Unfortunately, a refund was issued without my authorization. I am John George from Midland Automotive. I urgently request the return of the refunded money. My card machine has been inactive since then. Your prompt attention to this matter is appreciated. Thank you.

I recently received an email on September 17, [redacted] informing me that account services have reviewed my account and deemed it unable to support payment processing. This decision was made without an explanation provided. I operate a small business and have recently started using Square to process payroll for my team. I prefer not to switch to a different platform for payroll services as Square meets my administrative needs. I am seeking clarification on why my account was disabled from processing payments and how I can reactivate it. I am also concerned about how this impacts my ability to pay employees and contractors through Square. I would appreciate it if someone could reach out to me to address these issues promptly. Thank you, K. Walker

I have completed setting up my account, which shows that it is 90% complete, but I'm unsure what is missing. I believe it may be related to the trial charge. I am currently waiting for my bank account to be approved. Although I have received messages indicating that I can start accepting payments, I am unable to access them until my account is fully approved. On my iPad, it states that the card reader is ready to accept payments. However, when I attempt to swipe a card, a message pops up instructing me to activate my account to accept payments and order a card reader. Following the prompts, when I try to add my business address, I encounter issues. Choosing "my home and business address" being the same leads to no progress, and selecting a mobile business prompts a message saying I am approved to take payments, but the process loops back to the initial screen. How can I proceed from here?

I haven't used Square in a while. Recently, a customer paid over $5k through them. However, after adding a new bank account due to inactivity, my balance immediately went to $0. Square informed me that my account is suspended, and a "fraud investigator" would contact me. Despite providing all necessary verification, I have not heard from anyone in 3 days, and the customer's money has not been refunded. This situation is humiliating and unprofessional, as it is preventing me from starting the project. I am seeking advice as I am unable to reach a live person without a customer code due to the account suspension. Any assistance is greatly appreciated.

As a crafter who specializes in selling mugs and tumblers at craft fairs, I recently set up a Square account to facilitate transactions. After successfully verifying my bank account, I even received a $10 rebate. However, after conducting two sales totaling $60 at a craft fair on 9/18/[redacted] using Square, the funds are still pending transfer. Surprisingly, on 9/19/[redacted], I received a vague email notifying me that the Review Team decided to deactivate my account, and my pending funds would be held for 90 days. Despite listing various reasons for deactivation in the email, none seemed to align with my situation. I am looking for clarification on why my account was deactivated and guidance on resolving this matter. Thank you, S.R. Dog Pack Designs

I am experiencing issues viewing my nail appointments scheduled through Square for October, November, December, and a few dates in January. While I can log in and see my profile with correct information, I can only view January appointments. Despite knowing my nail technician has all appointments booked, I cannot access or modify them due to this glitch. I am also not receiving any email or text notifications for upcoming appointments as requested in my profile settings. When contacting customer service, I am advised to get a customer code, which I cannot provide as I am not a Square customer, my technician is. I was wrongly informed that the problem lies with my phone settings blocking Square's URL. After contacting AT&T, they confirmed URL issues are related to the internet, not my phone. I am feeling frustrated with the situation.

I had an extremely frustrating experience with Square recently. I used their service on 9/18, but the money was not deposited as expected. After multiple days of waiting, I contacted them and was informed there was a transfer issue that would require time to resolve. Subsequent follow-ups indicated it could take 3-7 business days to resolve, with a promised availability date of 10/8. However, on 10/8, the funds were still not accessible, and now they say it may not be until the 13th. Square's handling of transactions seems inefficient, especially considering the lengthy delays and lack of transparency in their internal processes. It is frustrating that even after deducting their fee, they are holding onto the funds for an extended period for internal review.

I have two Square accounts for my business currently, but I need to deactivate one. Unfortunately, I am unable to access that specific account. I request your assistance in deactivating and closing it. Recently, I changed my phone and logged out of the Square account I have used for two years. Upon trying to log back in, I faced difficulties as the email associated with the account was incorrect. Surprisingly, I had been able to use the account for two years with the wrong email. The mistaken email is [redacted], whereas I had been assuming it was [redacted] To ensure the continuity of my business operations, I logged into the account with the correct email, [redacted], and manually transferred client appointments. Everything is running smoothly on this account. The erroneous account is still active, sending reminders to clients, and is searchable on Google. I urgently need to close this account to avoid any confusion. Notifications from this account are being sent to the wrong phone number, [redacted] (my personal number), instead of [redacted] (my business number) as set in my account. I am perplexed and urgently require your assistance to address this issue. Unfortunately, my phone calls have gone unanswered. Please reach out to me promptly at [redacted]. Thank you.

I reached out to your customer service on October 9, [redacted], regarding 16 unauthorized charges totaling $2,[redacted].45 on my Cash App account. Despite the suspicious nature of these charges (9 x $[redacted], 5 x $[redacted], 1 x $85.26, and 1 x $[redacted].19), directly matching the amount in my account, I was advised to contact the merchant. After speaking with the merchant and their corporate office, I was informed that the issue lies with Cash App being hacked. Cash App instructed me to wait for the charges to post before disputing them. However, I now find myself in a frustrating situation where the recipient claims the funds are legitimate, and Cash App is asking for more money to be deposited into my account. Currently, my account is showing a negative balance of $2,[redacted].45, with pending transactions following the initial unauthorized charges. It's a perplexing situation that needs urgent clarification.

I have been attempting to receive payments made to me through Square for several weeks now. Despite numerous phone calls for assistance, I have yet to see any results. There was one payment on 9/24 and two payments on 10/2, yet I only received receipts for two of them. Although my phone's app shows all three payments, the transfers to my bank account that were scheduled two weeks ago have not been successful. During my last call on 10/19, I was informed that sometimes it takes up to two days for the transfers to go through. However, it has now been four days and my money is neither in my Square account nor my verified checking account. Even though $70.00 may not be significant to them, it holds importance for me. All I am seeking is to receive the money owed to me.

I took a taxi in Honolulu, and the driver used his Square device to charge my credit cards. He ended up charging me twice on one card and once on another card, claiming they were declined. However, all three cards show charges. I only authorized one transaction. Although he gave me the same total amount for all the charges, he did not provide a receipt. I would like to resolve this issue and speak with someone about it. You can reach me at [redacted]. I want to emphasize that I do not have a Square account, and I find this situation concerning. The incident happened yesterday, October 25, [redacted], around 11 AM in Honolulu, Hawaii.

As the dashboard owner, I have set the permissions for my 6 "Mobile Staff" members. Each member has the same permissions. However, at the end of the day, they need a total of their sales, not just individual transactions. I can view the total sales for each person, but I want them to see their own totals. Is there a feature that can calculate this total for each staff member? If so, how can I enable it?

On May 27th, I made a purchase through the Square app for a MK purse from Liahs Creation. I messaged the business on June 3rd to inquire about my order and was informed by the owner that she had relocated to American Samoa from Hawaii. She mentioned she would follow up with her contacts in Hawaii regarding my package. After waiting for three months with no updates or tracking number, I reached out at the end of August asking to cancel my order and receive a refund. Despite my efforts to communicate with her throughout September, I have not received any response nor a refund. I'm feeling frustrated and upset about the situation and I am unsure how to proceed in obtaining my refund. Thank you.

You are deducting $[redacted] from my account daily, which amounts to $[redacted]. I have requested several times for a return call, but have not received one yet. I received a $[redacted] loan, but I am puzzled because $[redacted] is being deducted each day. I am frustrated with the lack of communication and transparency. My balance on Thursday was $[redacted], but only $[redacted] is reflected in my account. I am considering moving my business elsewhere if this matter is not addressed promptly.

I was suddenly prompted to log into my account and it's requesting a verification code from an authentication app. I am confused because I didn't receive any verification code via phone or email. Additionally, it's asking for a customer code from the dashboard, but I can't access it without the same verification code. This issue is preventing me from accepting payments from customers and impacting my business.

I received an email informing me that my original email linked to my Cash App account was removed without my authorization. I had a positive balance remaining in my account, but I can no longer access it due to the unlinked email. Despite trying to receive a verification code, I never receive it. I can supply all details associated with my account, including recent transaction emails before the alleged hack. After attempting one last transaction and updating my Cash PIN, which resulted in an error message and a subsequent unlinking of my email, I now have no access. I had two phone numbers on the account before, but I removed them, so the email was my sole login method. I am concerned about unauthorized access, especially since I have an upcoming $[redacted] ACH deposit from my school. How can I find out the new email linked to my account post-hack to identify the perpetrator? I urgently need this resolved before the deposit scheduled for November 17th, as today is November 14th. The contact email provided is the one associated with the account. My available balance should remain untouched as I have not made any withdrawals.

I'm feeling really frustrated about this. I've spent the entire night trying to resolve this problem. Can someone please assist me and be my savior? I urgently require assistance with my Square account. I initially set my Square transfer to instant, but I have been searching for hours for the tab that is USUALLY there to make this change. I used to be able to adjust it right away. I need to switch it to the next business day. I am unwilling to pay the instant transfer fee. I do not need it instantly. Having the transfer the next day or in 3 days is acceptable. Can someone please help me with this issue? Is this a widespread problem within the company tonight? Or is it just me? I need help urgently.