Spectrum Customer Service Issues

I am looking to settle my TV, landline, and internet bill and also raise a concern. I am located in the city and despite expecting good internet connection, I often struggle to get more than 3 bars on the signal meter. I suspect my modem might be outdated and impacting the service quality. The $[redacted].00 bill is significant for me, especially since I am on a fixed income of $[redacted].00 a month while taking care of my grandson who requires internet for school. Given my circumstances at 66 years old, returning to work is not feasible. Your assistance in addressing this issue would be greatly appreciated.

I recently switched from Charter to Spectrum in November. I am a 79-year-old professional woman who has been working for years to be able to enjoy my leisure time and potentially work from home. Installation technician Matthew Pamara assisted in setting up my home phone system, TV, and router. However, I am now experiencing difficulties connecting to the internet. Although I have noted down my password changes, the computer keeps asking for codes I have not used in years. I am not tech-savvy and have consistently paid my bills. Furthermore, I wanted to switch my cell phone to Spectrum while retaining my current number from Consumer Cellular. Despite being told that the switch should be seamless with a new Apple phone, I have encountered obstacles. I am struggling to complete the process on my own and have paid for both services without success. These issues are causing me to miss important messages from friends and relatives. I seek assistance urgently. Thank you, Bridgette A. Denny

I am experiencing issues with one of the three TVs I have from Charter. Technical support assistance is needed. I have attempted to troubleshoot by disconnecting and reconnecting the cable input at the back of the box. The TV screen is displaying "compenent 3." The problematic TV brand is a Sonyo model ds27930 from around [redacted]. Last week, I spoke with a technician named Jack from Appleton to resolve the issue temporarily using the remote control. However, the problem persists. I would appreciate guidance. For reference, my account number is [redacted] 11 [redacted]. I prefer verbal communication for technical assistance due to my limited technical knowledge. If necessary, you can reach me at [redacted]

I am urgently seeking assistance with our Spectrum bill situation. We are facing financial difficulties connected to my father's medical condition and recurring hospital stays. Despite our consistent history of bill payments, we have fallen into debt due to unforeseen circumstances. The bill amounts have been fluctuating drastically since October, leaving us overwhelmed. My father, Joseph, is in critical health, and the thought of disconnection and additional charges is distressing. As his daughter and caregiver, Kelly, I am struggling to navigate this complex situation on my own. Any guidance or support would be greatly appreciated during this challenging time. Thank you.

I am currently traveling abroad without phone access to the US. Before my trip, I contacted Spectrum Customer Service to inform them and was informed of an absentee discount of $9.98 per month for two months. Despite some language barriers with the representative, I was reassured that the discount and the Government internet assistance program were set up. I paid $64.98 for December [redacted] with check #[redacted] and left postdated checks #[redacted] and #[redacted] for $9.98 each for January and February [redacted]. To my surprise, I received a past due email on January 9, [redacted], which is confusing considering the arrangements made. I will return to the US on February 15, [redacted], and plan to visit a Spectrum office to clarify this matter. Please send any correspondence to Vance Carlisle at [redacted] Vance Carlisle [redacted] Glengad Run Ormond Beach, FL [redacted].

I am currently abroad without access to my US phone. Before leaving, I contacted Spectrum Customer Service to inform them about my trip and was informed of a $9.98 absentee discount for two months. Despite some communication challenges with the representative, I was reassured that everything was arranged. I paid December [redacted]'s bill with check # [redacted] for $64.98. I also provided postdated checks #[redacted] and #[redacted] for $9.98 each for January and February [redacted]. However, I received a past due email on January 9, [redacted], causing confusion. Upon my return on February 15, [redacted], I intend to address this matter at your office. Please contact me via email at [redacted] Vance Carlisle [redacted] Glengad Run Ormond Beach FL [redacted] Additionally, I recently learned from Wells Fargo that my checking and savings accounts were accessed without authorization on December 27, [redacted], leading to the suspension of my account. This affects transactions like the postdated checks I provided to Spectrum.

My internet connection in Bozeman, MT (zip code: [redacted]) has been consistently dropping out daily since December [redacted]. The issue starts with disruptions on MS Outlook, then MS Teams, and eventually affects my internet browser. Oddly, my computer indicates it is still connected even after the first two drop-offs. I've noticed no streaming activity or multiple devices in use during these incidents. Restarting my NETGEAR R6220 router resolves the problem temporarily without needing to reset my Spectrum ARRIS TM822A modem, which has been reliable for over three years. Could this be a router malfunction or a different issue altogether?

On January 9, [redacted], I spoke with a Spectrum representative at Walmart regarding a promotional offer for TV and Internet services. I expressed interest in adding a landline using my recently canceled number. After scheduling installation for January 17, [redacted], I noticed a discrepancy in the appointment time on the confirmation email. Despite checking the installation tracker and contacting Spectrum multiple times, I experienced delays and confusion about using my old landline number. Despite reassurances from various representatives, I am still awaiting resolution as the promised call has not come yet. The process has been frustrating, and the lack of communication and conflicting information is concerning.

For the past month since January [redacted], we have been facing inconsistent WiFi service. I've reached out to Customer Service and Tech Support multiple times to explain the issue and request assistance. Despite receiving text messages stating the area outage was fixed, the problem persisted with weak signals and buffering during streaming. A technician eventually identified and replaced faulty equipment, addressing part of the problem. However, we continue to experience signal loss throughout the day, similar to complaints from neighbors. It would be appreciated if the company could provide transparent updates about ongoing work in the area and when we can expect a resolution instead of sending inaccurate messages claiming the problem is resolved. Long-term customers like us who have been loyal for around 8 years deserve better service or at least acknowledgement of the issues we are facing. It's disheartening to be offered premium services for an extra cost when we have been experiencing subpar service. I hope the company can address these concerns and improve the service for loyal customers like us.

I am writing to express my frustration with Spectrum. My wife and I moved into our new house on September 16th and have been promised service "next month" since then. Our neighbors have resorted to selling their homes or renting office space due to the lack of internet. We have had to settle for subpar Satellite internet, making it extremely difficult to work. I plan to inform our neighborhood about the internet situation and share our experience with Spectrum on social media. We have appreciated our service in the past, but the dishonesty regarding our installation has been unacceptable. Thank you for hearing about our experience. Sincerely, T.J. B. [redacted] Inspiration Ln Shelbyville, KY [redacted]

I recently signed up for Spectrum internet services and requested to be enrolled in the ACP Program in Kentucky during the phone order. I was under the impression that the state would assist with a portion of my monthly bill. However, upon receiving two bills totaling $[redacted] for only 12 days of service, I realized that I was not enrolled in any programs as I had requested. I contacted Spectrum customer service to address this issue and now wish to return the equipment. Could you kindly provide me with a return shipping label for the equipment?

I recently purchased a new Dell desktop computer running Windows 11 and need help connecting to my Spectrum internet and Wi-Fi. I already have Spectrum internet set up on my Windows 11 laptop and Windows 10 desktop. However, when trying to connect the new computer, I receive the message "Cannot connect to this network." I have attempted to troubleshoot online but have not found a solution. The Spectrum network name is SpectrumSetup-EA, and I am using the password located on the back of the WiFi 6 Router. Any assistance would be greatly appreciated.

I recently noticed a new charge on my monthly bill for wifi services. In December [redacted], I received new equipment under the impression that it was necessary for system updates, only to find out about this additional charge later. The original equipment had a built-in wifi router, but the "free" upgrade included a separate unit that now appears on my bill. As a retired individual on a fixed income, even a $5.00 increase matters, and I feel misled by these unexpected costs. I prefer to keep my current service but am considering other options due to these changes. I hope to find a resolution through your retention department, but I am skeptical given past experiences with cable companies. Best regards, A. Linhorst

I reside at [redacted] Old Mohawk Road in Springfield, Oregon, currently using Spectrum TV and Internet services with account number [redacted] 14 [redacted]. The services reach my house via an overhead line from a Utility Pole on Old Mohawk Road. A new shop has been constructed on my property with underground conduits connecting the pole to the electric meter panel and then to the house and shop. I would like to have the overhead line removed and transfer the TV and Internet lines underground through the conduits. Additionally, I would need an extra cable box installed in the shop.

I recently received a text message claiming to be from Spectrum, offering an iPad tablet after completing a survey and paying $1. I complied, only to find out another company charged me $30 without authorization. Their contact information turned out to be invalid, and I realized I had fallen for a scam by associating it with Spectrum. I now need to close my bank account due to this fraudulent activity. It's concerning how this company is using Spectrum's name to deceive people. I typically don't fall for scams, but the familiarity of Spectrum misled me. I regret trusting the offer and have learned a valuable lesson from this experience.

My experience with Spectrum service has been disappointing. I have been a customer for over five years, dating back to when you were Charter in Cottage Grove, OR. I've had unreliable service since the switch. After calling for a technician months ago, it was discovered that an incorrect filter had been installed by your past technicians, affecting my internet speed. I was also paying more for slower speed compared to my neighbors. The technician found my line needed replacement as well. To make up for the past issues, Spectrum offered me a reduced rate for faster [redacted] Mbps service. However, recently I found out my personal modem was impeding the speeds after upgrading plans. Spectrum did not inform me about the need to upgrade my modem. After a trip to the Roseburg store, I was given a router instead of a modem, causing confusion and a follow-up call to tech support. Although I had an issue with scheduling a technician visit, I managed to arrange to have a modem mailed to me. I request that the store clerk who gave me the wrong equipment be contacted, follow-up on the missed appointment, and ensure my rates reflect the discounts I should be receiving. I believe the government rural subsidy and a 6-month discount are not being applied correctly. As a long-standing customer, I hope for better service going forward. Sincerely, P. and D. Goldberg

I have been experiencing ongoing difficulty reaching Jamaica for several months. Spectrum initially informed me that the issue would be resolved within 7 days, but it took approximately 14 days for the connection to be restored. Unfortunately, the problem has resurfaced since Friday, March 3. Despite speaking to a representative and explaining that sending signals to my modem has not resolved the issue in the past, the technical department continues to suggest this solution. I believe there may be a larger underlying problem that requires attention beyond simply sending signals to the modem.

I have faced multiple issues since my phone number was changed twice unexpectedly. Recently, I received a new package including TV, internet, and phone after my previous promotional offer expired. The representative assisted me with kindness, but currently, my phone, TV, and internet are not functioning properly, and I suspect someone has hacked into my internet connection. Although the rep mentioned scheduling a service call, I am unsure if it was arranged. I believe a service call may be necessary to resolve these ongoing problems.

My sister, Dorothy Rodreick, recently switched her landline service to Spectrum. The phone number is [redacted]. She passed away on Feb. 2. My sister, Dorothy Rodreick, has passed away, and her phone needs to be disconnected. The number is [redacted]. I am Virginia Gomer, residing at [redacted] Yellowstone Ave., Laurel, MT [redacted]. If there are any unpaid bills, I am willing to settle them.

Hello, I am Crystal Mann, an Android developer. I am still dealing with fraud and abuse on social media and gaming platforms. Unfortunately, in [redacted], I allowed my oldest son to put the cable in his name while he was working. Recently, I discovered that he has been assisting someone in hacking my accounts. Moreover, the home phone he activated is not in the correct location, causing significant confusion. I need to transfer everything back to my name, as I am the head of the household. My son has left me with only about $15,[redacted], and now I am facing attacks on my children's school accounts.