Spectrum Customer Service Issues

A couple of months ago, I returned my DVR to your Lakeside Village office because I couldn't read the time on the front of the unit. Had I known that returning it would affect the remote settings, I would have kept it. After two replacement units and struggles to sync the remote with my DVR, a kind service person eventually helped sync them. Over the weekend, guests, including kids, must have messed with the Samsung TV remote that disappeared when they left. Despite trying to pair the remote with the TV using instructions from the new receiver and online info, I can only access Ion TV and Netflix. I need a technician to come and pair them properly, even if there's a charge for the repeat service.

As a new customer in Pittsfield, Massachusetts, I recently signed up for Internet, television, and cell phone services with Spectrum. Upon visiting the store to set everything up, I encountered a disappointing experience. When I arrived, both customer service representatives were busy attending to other customers. After waiting patiently for about half an hour, one representative, Manny, finally became available. However, instead of offering assistance politely, he rudely pointed out that I should have signed in upon entering. Despite explaining that I hadn't noticed the sign and that I was a new customer, Manny responded disrespectfully, suggesting that I take my business elsewhere. The situation escalated quickly, with both of us exchanging unpleasant words. The confrontation became heated, leading to a regrettable exchange of insults. This behavior was unexpected and very unprofessional. The incident occurred at the Pittsfield store, where a male employee with cross earrings was involved. This experience left me deeply upset and wondering if such treatment is common at Spectrum. Regardless, the disrespectful interaction has left a lasting negative impression.

I tried contacting Customer Service regarding the unwanted promotional calls claiming to be from Spectrum. Despite their denial, I continue to receive numerous calls every day from "Lisa" claiming to be from Spectrum TV. These calls disrupt my peace, forcing me to rush to answer what may not be important. The term "courtesy call" is far from accurate as these calls only infuriate me. Opting out by selecting #5 has not stopped these calls. If Spectrum doesn't stop these intrusive robocalls, customers may decide to cancel their overpriced services. Spectrum, please take note: No more robocalls will be tolerated!

I have four active lines, and two of the phones on my account have their numbers reversed. The Samsung S22, which is my primary phone, should be allocated to my primary number, [redacted]. The Samsung A51 is also active and should be allocated to the number [redacted]. Despite showing the correct numbers under the "about phone" setting, they appear reversed on my account summary. This issue is delaying my upgrade for the A51, and after attempting to resolve it with a Spectrum representative, my phone can now only make emergency calls. Frustrating situation!

I recently upgraded our Spectrum account online to receive faster internet service, costing an additional $40 monthly. Instead of dispatching a service technician, the company sent equipment by mail for us to install ourselves. After the installation, I contacted customer service regarding returning the old equipment since I hadn't received instructions. I was advised to return it to a UPS store, which I promptly did. However, upon returning home, I received an email from Spectrum claiming that not all equipment was returned, implying additional charges. To safeguard myself from potential disputes over returned items, I took photos of the cords we returned. It's frustrating that Spectrum lacks an email option for customer service, leaving only a phone number for assistance. This situation raises concerns about the customer service quality, especially when upgrading services and paying increased fees monthly. Any recommendations apart from engaging in a lengthy phone call with multiple prompts and options? It seems unreasonable for customers to bear the responsibility of returning items, especially over minor matters like old cords.

I contacted Spectrum on August 31 to transfer my service to a new address on Tranquility Drive. Despite receiving a $30 Stimulus Internet Credit monthly, the credit was not applied to my September bill due to an error in the transfer. After contacting Spectrum, the credit was reinstated for October, but was not backdated to September. I refuse to pay an extra $30 for their mistake and expect the charge to be removed. My bill should only include $22.64 for carryover charges, WiFi, and an unidentifiable $1.98 charge. I also request the immediate cancellation of WiFi service. During the transfer process, I was misled into upgrading the service with promises that were not fulfilled. I prefer basic internet service only. If the $30 charge is not rectified, I will escalate this matter further. I am considering switching to Allo if necessary. Thank you for addressing my concerns.

1. When I ordered my new phone, I was not informed of the $[redacted] cost, which would have been too expensive for me considering my fixed income. 2. Upon receiving the Pixel 7, I encountered issues with loading my data and the phone heating up despite repeated attempts to resolve it. 3. I spoke with multiple Spectrum representatives who kept redirecting me, leading to frustration, and prompting me to return the faulty phone and cancel the service. 4. The phone was returned using the FedEx shipping label provided by the company. 5. I included a note detailing the ongoing problems with the phone. 6. The phone is currently being assessed in Texas, but I have not received any updates on its evaluation yet. 7. I received a statement demanding an immediate payment of approximately $[redacted]. 8. The defective phone I returned has not been inspected yet; therefore, I should not be held liable for the $[redacted] until its examination is completed. 9. This ordeal has been distressing as I have never experienced issues with Spectrum in the past. 10. I did not trade in my old phone due to prior damage and subsequently canceled my mobile service; my intention is to communicate honestly about the situation.

Subject: Frustration with Spectrum Service Dear Support Team, I have been dealing with a frustrating issue for the past 3 weeks, despite numerous calls to customer service and an Escalated Ticket raised 11 days ago. After receiving a message from Spectrum about an update to my service, my phone displayed an error message 'CANNOT ACTIVATE CELLULAR DATA NETWORK' as I left my neighborhood for work, impacting my ability to perform my job effectively. Despite trying various troubleshooting steps like settings updates, factory resets, and a new sim card, the problem persists. Last week, Briana from Spectrum mentioned everything was fine with Verizon but promised to follow up today at 2:00 PM - a promise that remains unfulfilled as of 5:25 PM. This lack of follow-through is unprofessional and unacceptable. I suspect this issue may be an attempt to push me into purchasing a new phone, as my phone was functioning correctly before the update. I urge you to resolve this matter promptly as it is affecting my work. Your immediate attention to this matter is greatly appreciated. Sincerely, Linda Niemand ID # [redacted]

I am experiencing issues with my cable box located at [redacted] Monserate Terrace, Fallbrook, CA. The box stopped working, showing no lights except for occasional white flashes. Despite attempting to reboot by unplugging and using the remote, there is no change. While a Roku TV can access cable, the actual cable box remains inactive. I kindly request assistance in scheduling an appointment for a technician to visit my residence and replace the malfunctioning cable box. Thank you.

I am requesting that Smith [redacted] not be sent to my home again. Despite three visits, there has been no improvement in the service quality. I am surprised that he is still part of your company due to his verbal abuse and poor attitude towards customers. During the first appointment at 8AM, he arrived an hour late and did not have the necessary equipment on the truck as per the work order. Instead of bringing a new cable box, he took away the old one along with my modem. He installed a dirty, older modem and left to get a new cable box, taking an hour and making a personal errand along the way. His behavior was unprofessional, calling me a busybody when I tried to provide information to assist with the installation. Despite his claims of expertise, the installation took much longer than anticipated. The previous day, the phone technician had already fixed the CBS recording issue, but due to multiple calls this year for the same issue, a new box was suggested. Thank you, Dor Remsen.

Hello, I'm writing to address a billing issue that urgently needs attention. I've been a Spectrum customer for 12 to 18 months. In August, due to financial hardships, my account was deactivated. After resolving the outstanding balance and moving to a new address, services were restored on October 27, [redacted]. I was assured that the payment made would cover all dues and my billing cycle would run from November 1st to December 1st. Surprisingly, $[redacted].00 was deducted from my U.S. Bank account on 12\03\[redacted] without any prior billing statement. As a result, my account is now overdrawn by $[redacted].27. I haven't received any information about this charge, leaving me puzzled. I'd appreciate a call or email from a representative to sort out this issue promptly.

My landline phone has been out of order for over a week now. I contacted Spectrum, and after clearing a past due balance, they assured me the service would be restored within 15 minutes. Unfortunately, I am currently unable to contact them via phone. Recently, after suffering a heart attack, I tried dialing [redacted] but was unable to due to the lack of a dial tone. Despite paying the outstanding amount as requested last week, my phone remains inactive. This leaves me in a risky situation without a working phone line. It would reflect poorly on your company if any harm comes to me due to the inability to reach emergency services after settling my bill.

I recently spoke with a technician about the audio problem I was experiencing with my TV services. We scheduled an on-site visit for this Friday to address the issue. However, after the call, we were able to resolve the audio problem. Therefore, I'd like to cancel the on-site visit on Friday. My name is Robert B. and the service address is [redacted] North Westgate Drive, #48, Weslaco, TX.

I recently became a Spectrum customer, but unfortunately, I have experienced issues with my services. Although the internet is working fine, I am encountering problems with the TV and especially with my cell phone. After switching from AT&T, I am now unable to use my phone due to a message indicating there is no SIM card and restricted to [redacted] calls only. Despite chatting with three representatives, the problem remains unresolved. During my hectic 14-hour workdays, a friend attended the appointment on my behalf but was wrongly accused of stealing the phone. I urgently need a knowledgeable representative to assist me in obtaining a new SIM card and a Samsung SIM card holder to restore my phone service. It has been two days without a working phone, and I rely on it for work, so prompt help is essential. I hope this description provides the necessary details for assistance.

I recently contacted Spectrum Customer Service regarding my monthly bill, which has been increasing quickly. The representative suggested an ACP plan as my only option, but after investigating, I discovered it is specifically for individuals struggling to pay their bills, offering an e-phone which I don't need. I'm truly in need of Spectrum to cease the frequent bill hikes. Throughout most of this year, my bills ranged from $[redacted] to $[redacted] per month. However, I received a bill today for $[redacted].64, which is a significant jump. I urge Spectrum to address this issue promptly as these rising costs are becoming unmanageable for me. Unfortunately, if this pattern persists, I may have to terminate my service, as the expenses are becoming unsustainable on my fixed income.

Yesterday (12/13), I received a call from someone claiming to be from "Spectrum" regarding our service. I mentioned some channels were not available and our bill was high. The caller asked a series of questions, including for my credit card number, expiration date, and the three-digit code on the back. Without realizing, I provided this information. Today, I received a fraud alert from my bank associated with the credit card used during the call. What could have occurred?

I was contacted by Spectrum to upgrade my modem. I've successfully installed the new equipment but need to return the old modem. Unfortunately, I don't have easy access to a Spectrum store or UPS location. I've attempted to use the internet chat service but haven't been able to resolve this matter. I noticed a Spectrum home shipment return kit option on their website, which seems like the most convenient choice for me. I'm uncertain where and how to request this kit and receive further assistance. Thank you for your help. Best, Jim

I recently got a notification regarding my payment being due. A check was mailed on [redacted] for $***.**. Unfortunately, there have been issues with mailboxes in my area where a glue-like substance has obstructed the slots. I am unsure if the check has been received. Please confirm its arrival. If it hasn't, I am willing to send another. The mailbox issue has caused inconvenience, and despite reporting it to the post office, no resolution has been provided.

At approximately 2:00 am last Wednesday, December 21, [redacted], my internet, cable, and landline phone services were disrupted due to an issue Spectrum experienced in the vicinity. Spectrum was aware of this beforehand but failed to prevent the outage, consistently broadcasting announcements on cable. On Friday, December 23, around 5:00 pm, the cable service was restored, but internet connectivity remained unavailable. It wasn't until Sunday, Christmas Day, around noon that my internet, modem, router, landline, and cell phone connectivity with Google were finally restored. This inconvenience persisted for over 50 hours, causing distress. As an elderly woman living alone, I struggled with the disruptions of modern technology. Despite monthly charges exceeding $[redacted].00, Spectrum only offered a $10.00 credit, less than 10% of the total cost, which I find unacceptable. Having been a loyal customer for over 17 years, I believe a credit of at least 20% or more is warranted for the poor customer service encountered during this stressful time of need.

In November, I returned our TV scrambler box to your local service store in Hickory, NC as promised, but the $9.99 service charge has not been removed as I was told. Can you please credit #[redacted] 40 [redacted]52? I no longer have the TV scrambler. Thank you! Gile E. Sievers [redacted] Shuford Cr. Dr. Newton, NC