Spectrum Customer Service Issues

My phone has been without a dial tone since yesterday. After resetting the router and inspecting the connections, a technician attempted a reset but the call got disconnected before I could indicate the issue persisted. Subsequent attempts to reach them were unsuccessful. Notably, all router lights are flashing, including the one for line 2, even though it is not in use.

I am a new customer and I started being billed as of August 3, [redacted]. However, my cable was not activated until August 7, [redacted], as the installer only showed up on that day. I was initially informed that I would be connected by the time my self-installation kit was delivered, which turned out to be inaccurate. My billing should start from August 7th, not the 3rd, as I had no service until then and was without TV and computer for almost a week. I am upset by this situation and would like the billing adjusted accordingly. My name is Michael Manning, and my account number is [redacted][redacted]. I would appreciate a prompt response. Thank you.

I relocated from California to Idaho two years ago and had to cancel my spectrum Internet service due to the unavailability of service in my new area. I agreed to pay an extra $20 per month per line without ancillary services from spectrum. After paying off my devices, the mobile app prompted me about eligible phone upgrades but I am unable to do so without spectrum Internet, not provided within a three-hour radius of Boise, ID. This limitation affects my account's eligibility for spectrum services. Despite being content with spectrum's mobile coverage, service, and customer service, this situation might lead me to switch to another carrier to upgrade my phone. It's disappointing to consider leaving a service I value due to the lack of ancillary services in this specific area. I hope spectrum can extend their Internet and ancillary services to cover Boise and surrounding areas to keep satisfied customers like me from having to switch providers. I might have to end my business with spectrum and switch to another carrier by the end of this month if no changes occur. I wish spectrum would expand their services to my area to avoid switching to less satisfactory providers. Christopher M.

I encountered an issue with my Spectrum service in Strongsville, Ohio. After being connected with an independent "expert" through a chat, I was charged $1 on my VISA card. Despite resolving the problem on my own, I was later billed $46.00 for a "monthly membership" to "Just Answer" expert service. This charge was unexpected and is now a recurring monthly fee, which I find unacceptable. Considering the amount I already pay Spectrum each month for various services, I believe such hidden charges are unreasonable. I urge Spectrum to rectify this situation by ensuring a refund of the $46.00 and preventing any future unauthorized charges. Additionally, I suggest Spectrum terminate its partnership with "Just Answer" to avoid similar issues for other customers.

Since [redacted], I've been a Spectrum customer under a specific service plan for two years. I noticed my bill changing prior to the promo end date, increasing months before. Once the promo ended, my bill doubled to $[redacted]. The internet charge was excessive for my needs, along with home phone service. When I contacted an agent for a discount, I was pressured to increase my internet speed and join the ACP program. Despite occasional discount displays, I constantly faced program reapplication, resulting in higher bills and no future discount. I discovered an unexplained $98 charge lingering from a previous bill, despite full payment. Struggling to catch up, my attempts to downgrade or disconnect services were met with unhelpful responses. Now, all services are disconnected because I can't afford over $[redacted] monthly on an $[redacted] income. I asked if my promo could be extended, but was denied. Unfortunately, I must cancel all services, slowly paying off my bill over the next months due to financial constraints. As a disabled person, I rely on these services to connect with family, essential as sometimes I can't leave home. Previous sacrifices include skipping medications for food. Despite my responsible bill payments, the current economy proves challenging for fixed-income individuals. Sadly, there seems to be no other option but to cancel. Thank you for allowing me to share my concerns.

I have been attempting to contact Spectrum to request the repair and replacement of their equipment located at the back of my house. The box housing their equipment has detached from the house and now all the adapters, splitters, and amplifiers are exposed to the elements. The deteriorating state of their equipment is affecting the service quality they provide. I have reached out three times already regarding this issue, including sending a photo a year ago. Despite a previous technician securing it with a zip-tie, the fix did not last. I am requesting Spectrum to replace the equipment storage box to prevent further degradation caused by the weather and to maintain the quality of the internet, cable, and phone services. A larger replacement box would be appreciated.

I wanted to share that I have observed a significant decline in Spectrum's connection quality since early June. After an outage that was supposedly fixed, my router used to handle multiple LAN cables and wifi connections with no issues. However, following the outage repair, it struggles with just one LAN cable and minimal wifi usage. This has resulted in slow connection speeds, lagging, and even random shutdowns of the router, indicated by the normally blue light turning red. I am unsure if this is due to cost-saving throttling, an aging router, or server problems. The deterioration in service post-outage is causing frustration and inconvenience. I am uncertain if Spectrum can maintain the reliable high-speed internet we are paying for. I would appreciate prompt assistance and a resolution that is fair to both parties involved. Thank you, and take care.

My internet landline and cellphone were both down all day yesterday (8/19/22). Today, my cellphone is working, but the landline is still out. I called the 1-[redacted] number to report my issue. Jessica, the friendly and helpful agent from FL, tried to troubleshoot but couldn't fix the problem remotely. She suggested sending a technician to check my equipment. I agreed, and the next available appointment is on Sunday, 8/21/22, between 12:00pm and 1:00pm. Surprisingly, today (8/20/22) at 2:01pm, I received a text from Spectrum saying my services were restored and to cancel the appointment by replying with 3. However, my landline is still not working, and no technician has visited yet. I'm disappointed with the situation and confused by the premature message from Spectrum.

Six years ago, my services started at $[redacted].00. Over time, the bill increased to $[redacted].00. Despite multiple calls, no changes were made until 6/13/22, when it was supposed to be $[redacted].00 with upgraded wifi. However, the order was not processed, leading to a $[redacted].00 bill again. After contacting customer service on 8/1, it was temporarily fixed but rose back to $[redacted].00 the next month. A rude representative was unhelpful and couldn't address the billing error. I am frustrated with this recurring issue and refuse to pay for their mistake once more. How can I resolve this ongoing problem?

I have been unsuccessful in getting help setting up my voicemail for my landline at [redacted]. The message I recorded plays, but there are too many rings before the message. There are no instructions on how to reduce the number of rings before the message starts to 4 rings. Additionally, the message announcement fades into background noises instead of ending promptly as I recorded it. Despite calling multiple times for assistance, the issue remains unsolved. This experience has been frustrating, especially as a new customer. I have never encountered such difficulties with voicemail setup in the past.

Subject: Unauthorized Charges and Refund Request I made a purchase for a card while in LA in June [redacted] but have not used it. However, I've noticed recurring charges of $14 on my Chase account since June 5th, [redacted], totaling $[redacted]. Despite informing my relative about my departure, the charges have continued. As a non-American citizen living abroad, reaching out to your customer services is challenging for me. I request the following: 1) Cease charging me for a service I did not use. 2) Provide a refund for the charges incurred without usage. Thank you for your attention. Sincerely, Gabriel B.

I had a negative experience with Spectrum before, but decided to try them again when I heard that fiber was now available in my area. However, I feel that the sales representative misled me regarding the services offered. Initially, I was assured that installation fees would be waived due to past issues with the company, and I clearly stated that I did not want phone service. Nonetheless, I received a confirmation email stating a $14 monthly charge for phone service. After contacting the representative, I was given conflicting information and told that I would only receive free installation if I signed up for phone service. This discrepancy has made me hesitant to proceed with Spectrum if it means starting off with misinformation and broken promises. Furthermore, equipment was sent to me before I had a chance to review the confirmation email, and I have not opened the package. I would like guidance on how to return the equipment without incurring any costs and ensuring that I am not billed for any services.

One of my boxes is not functioning properly. I spoke with a technician, and he assured me that a new box would be delivered today. I contacted Spectrum yesterday, and they informed me about an outage, mentioning it would be resolved by 7:30 pm. Unfortunately, this did not occur. I pay a significant amount for my services, and I noticed a charge of $1 for today's service, which implies additional future costs. I already pay for the service, so I am confused why I am being charged again. I am quite displeased.

I am having trouble accessing my Mobile Spectrum account to update my credit card information. Every time I try to log in, it directs me to a "closed" account using the same login details. I received a notification about updating the credit card, which I'm attempting to do. I kindly request assistance in deleting the old login associated with the closed account and enabling me to create a new login exclusively for the mobile account. I apologize for any inconvenience, as this issue is causing my payment to be delayed.

To Spectrum Corporate Office: I have been using a broken Galaxy Z Fold 4 since May or June of this year. Unfortunately, the insurance on my phone was unexpectedly removed by Spectrum prior to the damage occurring. Upon contacting customer service for repairs, I was informed that my phone had no insurance coverage. Despite numerous calls explaining that I did not cancel the insurance, it was revealed it was due to a system glitch during an update. After months of waiting, Spectrum reimbursed me $[redacted] for a $[redacted] phone repair, reinstated the insurance, and advised me to seek third-party repair. The third-party fixed the screen for $[redacted] but now the phone does not work at all. To make matters worse, Assurance declined further repairs post third-party repair. As a result, I had to resort to using my old iPhone 6, which is inadequate for my needs. Despite repeatedly contacting Spectrum, I am stuck in a lengthy waiting process for a resolution. The lack of support, delays, and inadequate compensation have caused undue stress. I urge Spectrum to replace my Galaxy Z Fold given the circumstances.

Concerned about the recent underground cable installation at my residence by Spectrum, I want to bring to your attention some issues with the sub-contractors' work. Despite clear red flags marking utility lines, the cable was buried crossing these areas twice. This careless workmanship is disconcerting. Furthermore, discovering three empty plastic water bottles in my yard left by the workers adds to my dissatisfaction with the situation. I am worried about potential disruptions to other services due to the cable installation. It is important to address these concerns promptly. -Ron Stanford, DLZ, Bellefontaine, Ohio, [redacted].

I need to schedule an appointment for a technician to come and troubleshoot our Spectrum internet service. It keeps dropping, and despite working with customer service on troubleshooting, I haven't found a valid reason or solution for the problem. How soon can a technician come out to my place? This issue has been happening for 2 to 3 months intermittently. I've spent countless hours with tech support trying to resolve it, and I now require immediate assistance. Please send a technician to troubleshoot and rectify the internet dropping issue. The email associated with the account is under Bruce [redacted], but since he is out of town, I, Hilleary Wilson, am the caretaker of the property and can be contacted at my email [redacted]

My Spectrum account has been disrupted due to an error made by the company more than a month ago. Recently, I noticed that my iPhone, Apple Watch, and Samsung Galaxy phone were missing from the My Spectrum app on my mobile account. A representative was able to re-add the lines for me to view, but since then, I have been billed the full amount for the iPhone that was originally set up on a payment plan. Now, with the full amount due, I am unable to make a partial payment causing a potential account suspension due to non-payment as of today, 09/26/[redacted]. I believe I shouldn't have to pay the full amount as I did not request or cause this change myself.

I purchased a cell phone from Spectrum over the phone and later decided to return it. When I contacted customer service, I was told I had 14 days to return it. I printed the FedEx return label on September 28th. Despite Spectrum stating they received the phone on October 8, they claimed it arrived late on October 4. This inconsistency in their emails makes me suspect I am being scammed. I should not be penalized if FedEx delivered the package to Spectrum late. I want to resolve this issue promptly and receive my refund minus the restocking fee. It's perplexing as one customer service representative mentioned I had 8 more days out of the initial 14-day return period, and I returned the package on September 28 as advised. The conflicting information from Spectrum is causing confusion, and I simply seek a fair refund. Thank you.

After Hurricane Ian, our cable stand was torn down, and I promptly contacted customer service. However, I encountered multiple issues during the repair process. The technicians initially left out our tap, leading to a frustrating back-and-forth with customer service and the dispatch team. Even after the tap was eventually installed, our house remained disconnected following the new aerial stand installation. As someone who worked for the company in Ohio for 20 years, I expect better. It's baffling how fixing one problem led to more issues. None of the four technicians who worked on the new stand could return to complete the job, which is unacceptable based on my years of experience in the field. The delays left my neighbors with service while I went without for four days. The company's lack of attention to detail and failure to address issues properly has left me deeply disappointed. Daniel C.