Southern California Edison Customer Service Issues

Ever since the website update, I've had trouble paying my bill. Despite changing my password multiple times, I can't seem to make a payment online or over the phone. It's frustrating to think that switching to paperless billing might be the cause. Here are the following requests: 1. Please provide me with a link or alternative method to access my account for payment. 2. Kindly remove me from paperless billing due to its current ineffectiveness. Thank you for your assistance. Gilbert G. [redacted] Campus Park Dr. Unit - A Moorpark, CA. [redacted]

I recently moved into a place where my roommate transferred the Edison account to me before leaving for Georgia. We agreed on paper billing, but unfortunately, I haven't received anything yet. I don't have the account number or any details, and now I'm facing late payment charges. I've tried numerous phone numbers for Edison but haven't been able to speak to a representative. I prefer not to pay online or over the phone. Edison really needs to address this issue promptly. The lack of customer service is extremely frustrating. This situation is unacceptable and needs to be resolved urgently. Sincerely, H. Johnson

I am looking to cancel my service on January 31, [redacted]. I visited the appropriate link to enter the required information. However, when I provided my name and address ([redacted] Club View Drive, Westlake Village, CA, [redacted]), it was flagged. The system indicated that this address does not match the provided zip code, which is inaccurate, preventing me from proceeding with stating my out-of-state move on January 31st. I would appreciate a response. Thank you.

I'm having difficulty reaching a live person for assistance. After engaging with someone who claimed to be a solar representative, named "Matthew," he conducted a brief assessment and departed without resolution, taking my details with him. I've attempted to contact different phone numbers in the evening and morning, looking to report the encounter and potentially change my account details, but have only encountered automated systems without the option to speak with an operator or address a possible scam. Researching online and through the provider's site has not provided helpful solutions in reaching a live representative to discuss this matter.

This message is concerning the Electric Bill for Louise D., who is 97 years old. As a friend and advocate, I have spent hours attempting to contact a live representative at Edison with no success, encountering only automated messages. Louise is puzzled by the substantial bill she received in March amounting to $1,[redacted].94, especially considering she has solar panels and typically receives bills ranging from $50 to $80+. I recently discovered that the additional charges are due to taxes and service fees. Despite being enrolled in the care program, Louise struggles with the financial burden as she pays for caregivers and has limited means. Perhaps there is a more manageable payment arrangement available, such as switching to monthly installments rather than annual billing. It appears that Louise is not benefiting from her solar panels as expected. Joan F., friend and advocate for Louise D., can be reached at [redacted]. Thank you for your attention.

I am disappointed and frustrated with SCE. I have owned a small apartment building at [redacted] W. 157th Street, Gardena, CA for 20 years and have had an 'Owner's Authorization Account' with SCE, which keeps the electric service in my name when a tenant moves out. When I added 2 new apartments in [redacted], I tried to include them on the account as well. Despite submitting a digitally signed form through Facebook Messenger and requesting assistance via phone from Thailand, where I reside, I encountered unhelpful and rude representatives. They insisted that forms must be sent by mail, disregarding the online submission. The lack of response and poor treatment by some SCE representatives, including being hung up on after asking for a manager, has made it challenging to ensure electricity is provided to the new units, especially one in a poorly lit area. SCE's dismissive attitude and unhelpful actions have left me frustrated and displeased with their service.

I am a single 70-year-old woman. My husband, who was the primary earner, wanted this house I am living in - two-stories, five bedrooms, and 30 years old. Due to several serious cardiac surgeries, I found myself becoming exhausted and breathless frequently, prompting me to take a break. While not working at the hospital with a busy schedule, I had to replace our old roof, drywall in the living room and ceilings, and then deal with a faulty hot water heater and kitchen appliances. My daughter underwent a drastic personality change and financial irresponsibility after my husband's passing, misusing family inheritance. I grew up in a loving family and didn't anticipate such challenges. I aim to fix what needs replacing and address the damages in a cost-effective manner. I will set out to make monthly payments to resolve the outstanding balance. Thank you, Karin P.

My Con Edison bill for August was $[redacted], and September's bill was over $[redacted], much higher than last year's bills which were under $[redacted]. Despite keeping the thermostat at 83 degrees and limited electricity usage with only two people in the household, the bills are unexpected. Contacting Con Edison has been difficult as they are only accepting calls for emergencies. I am unable to reach them through email. As a Social Security recipient, these high bills are unaffordable. I need assistance in speaking with someone from Con Edison and potentially having a home visit to verify the usage accuracy.

I recently purchased a vacation home and contacted the company to connect the lights. I made it clear it is my second home and not a permanent move. However, upon checking my account, I discovered they mistakenly marked me as having moved out of my main house, rendering the account inactive. Despite three attempts to reach a representative, I spent three frustrating hours before finally speaking with someone, unsure of their proficiency in English. After ensuring the issue would be resolved, I logged in the next day to find it persisting. To make matters worse, they added a $5 fee for reactivating lights that never should have been deactivated. I am incredibly frustrated and dreading the idea of contacting them again for assistance.

I arranged a payment with SCE and received an email on the due date to pay the agreed-upon amount. I promptly made the payment on time. The following day, I noticed that my bank account showed two payments: one that I made to SCE and another through an electronic debit that SCE submitted. This resulted in my bill being paid twice. After contacting my bank, they refunded the duplicate payment submitted by SCE. Now, I have received a letter stating that my check (SCE's direct debit) was returned, and I need to make the payment via money order, payment center, or direct debit from a checking account, along with a $6.00 returned check fee to avoid disconnection of services. I am trying to navigate the SCE website to resolve this issue or plan to call, even though I anticipate being on hold for at least 1 1/2 hours. Any guidance on how to resolve this will be greatly appreciated.

I'm currently relocating to a different apartment within the same building, from apartment [redacted] to apartment [redacted]. I've been trying to transfer my service, but after listening to the automated recording for over an hour, I'm frustrated. The lack of human customer service is disappointing. I'm considering visiting the main office in Rosemead to see if they can assist me in person since I'm having difficulty online. It seems my email isn't recognized on the system. I hope to find better assistance in person.

I have not received my paper statement for February. My service address is [redacted] Condor Ridge Road, Canyon Country, CA 91[redacted]. My son, Rick Saeta, who lives at a different address, forwarded me an email attachment indicating that you sent my bill to him electronically. I prefer to receive my statement via mail in paper format, not through email. I have always received a physical paper statement in the mail for the past 31 years. Thank you, Richard Saeta

I had a frustrating experience on a phone call with SCE on 3-10-[redacted]. I recently purchased a rental property and wanted to pay outstanding fees before my tenants moved in. Despite setting up an "Agreement for Continuity of Electric Service" on 1-19-[redacted], I was informed on the call that there was no account under my name. The confusion arose from the service at my residence still being listed under my deceased mother's name, leading to complications with my new property being connected to her account. The SCE representative was initially hesitant to speak with me due to authorization issues, yet proceeded to make changes without addressing my concerns fully. The account under my mother's name is now inactive, and I am unable to access the new accounts created because my login is still linked to the old one. I require written clarification on the matters discussed during the call and resolution of outstanding issues that were not resolved before the call ended abruptly.

I need help with a few things related to my SCE bill: 1. I am having trouble finding the details of my bill online. I can only see the total amount due, but I need to know the specific time period it covers in terms of days or months. 2. My bill seems unusually high, so I am looking to see if there are any available discounts that I could apply. 3. I have made a partial payment, but I am unsure if that will prevent a service disconnection. It is crucial for me to speak with a customer service representative as soon as possible.

My central air conditioner and heating have been out of order for almost 2 months now. I've had 22 solar panels on my roof for years. I settled my SCE bill for around $95 in February. When I checked my account in March, it indicated that they owed me about $[redacted] (displayed as -[redacted]), so there was no outstanding amount from my end. My bills typically don't exceed $[redacted], and often are below $[redacted]. However, this month, out of nowhere, they claim my bill is over $[redacted]. Clearly, there's an error — computers can make mistakes, after all. While waiting on hold with SCE's customer service, the recorded voice on the phone kept repeating the options and was unresponsive when I selected one. I need to speak with a manager promptly to resolve this issue. I use very little electricity, especially now that my heating and cooling systems are dysfunctional, leaving my home either too hot or too cold.

I settled my most recent SCE invoice in February [redacted], approximately $95. When attempting to pay my March bill, the SCE website indicated a credit of roughly --$[redacted], suggesting they owed me money. Despite having 22 solar panels unobstructed by trees on my roof for years, my April bill from SCE amounted to over $2,[redacted]. Given that both my central heating and air conditioning units have been non-operational for 2-3 months, resulting in zero electricity usage, along with minimal appliance use like the oven and reliance on a few space heaters, it's evident there has been a substantial error in charging me over $2,[redacted]. As a 69-year-old retiree who conserves electricity, coupled with my solar panel system, this bill is inaccurately high. Please rectify this oversight likely involving automated systems or computer glitches promptly. Thank you, Joan C. As an SCE patron since [redacted].

I'd like to report that the SCE crew has extended the anchor holds beyond the public utility easement onto my property. Despite my warning about the proximity of the water main, they continued digging on May 2, [redacted], around 9 am. The behavior persisted the next day, May 3, with further excavation for two more anchor sites on the south side of my lot. This area is adjacent to a delicate slope near my pool pad. A discussion with a responsible individual is urgently required to address this situation.

I mistakenly received a bill for a residence I did not live in. While I rectified this with a call, I received another bill. I have evidence from my lease proving I did not occupy the unit for which I was incorrectly charged. The initial issue was resolved, but now the disputed amount has been added to my current bill. I can confirm through my lease that I resided solely in one unit at the time. It is impossible for me to have had two apartments in the same building and consequently two electric bills from the same location.

The account holder has passed away, and I was their roommate. I am seeking to have the account transferred to my name. Upon discovering a debt exceeding $[redacted], I, as a Section 8 participant with a monthly income of $[redacted], received a notice threatening power disconnection. To prevent this, I paid $[redacted], but now I am obligated to settle the outstanding and current bills to avoid service disruption. Due to financial constraints, I am unable to fulfill this requirement. I am ineligible for assistance programs as my name is not associated with the account. With a monthly budget of $[redacted], managing dual payments is unfeasible, necessitating a reduction to ensure regular payments. This situation is new to me as I have never managed a utility account before. Any guidance or assistance would be greatly appreciated.

After my roommate/boyfriend passed away six months ago, I discovered that the utility account was in his name and he was behind on payments. Living on limited income from Section 8, food stamps, and General Relief, I received a notice from Edison on May 26th, [redacted], stating that the power would be shut off by May 30th, [redacted]. Upon calling, only an automated system offered me an extension and a payment plan to prevent disconnection. I had to borrow money from family to make the first payment. However, the automated system mentioned that both the current bill and the outstanding balance needed to be paid in full each month to avoid disconnection. With my monthly income of $[redacted], I cannot afford the proposed $[redacted] payment plan. I am unable to get assistance from programs due to the account being under the deceased account holder's name. I am requesting a lower payment plan, ideally around $20, and to transfer the account into my name. Thank you.