Snapchat Customer Service Issues

In September, I logged out of my account and forgot my password. To reset it, I attempted to use my phone number but couldn't due to being in a different country without roaming. When I tried to be called or receive a text message, it didn't work. Next, I used my email address, but it was deemed invalid though I've used it for Snapchat for years. In a new account with a different number, using the same email led to a message stating it's already in use. I'm unsure how to recover my old account as I have crucial photos and videos in 'Memories' that I want to preserve.

I received an email two nights ago notifying me of a password change on my account. I have not used this account for a long time, and I no longer have access to the phone number ending in [redacted]. However, I can still access the email linked to this account. Some of the previous passwords I used include chicken21, justin0308, chickenlove21, and semicolon1218. The account was utilized on an iPhone 7 Plus and an iPhone X. This situation is causing significant distress in my life and emotional turmoil. I would greatly appreciate it if you could provide me with a recovery code and details on where the account was accessed from. I am in dire need of resolving this issue. Please contact me for any further information or assistance. Best, J.B.

I am having trouble re-adding my friend (zee_shan1524) on Snapchat after he disappeared from my friends list three days ago. Despite us confirming that we are not blocked, we are unable to add each other back by clicking the add button. This issue is unique to just him, as I can add other friends without any problems. We rely on Snapchat for communication and need a quick resolution to this matter.

On October 18, [redacted], I requested all my account information from Snapchat for my account, amandajl88, including my friends list, blocked users, deleted users, and friend requests. Snapchat promptly sent me a detailed email with the compiled information. I intended to share this with my boyfriend, but he only recently came across this information. He misunderstood the lists, assuming that the people listed under "blocked" were blocked on that same day, when in fact they were blocked before then. Unfortunately, the email did not include dates of when users were blocked. Despite this, I deactivated my account on that day, and after 30 days, it should have been permanently deleted. I am now being accused of having multiple Snapchat accounts, which is untrue. On the same day, I asked Snapchat to flag and remove any unauthorized accounts using my name, email, or phone number. If possible, I would appreciate it if Snapchat could provide the dates of when I blocked specific users. My contact information is Amanda Lueck or Mandy Lueck, with old numbers [redacted], [redacted], [redacted], and current number [redacted]. You can reach me at [redacted] I understand this may seem trivial, but these dates are important to me. Thank you, Amanda L.

I need assistance regarding a troubling Snapchat situation. I inadvertently caused distress to my girlfriend by sending a picture to my brother, which led her to see unknown girls in my recent contacts. Despite having minimal Snapchat friends and only interacting with family members, my girlfriend now questions my actions. It appears that the app suggests recent friendships with these unknown individuals, causing unwarranted suspicion. I urge for clarification on why these connections are indicated, as I have not added new contacts in months. This misunderstanding has created tension, and I seek a resolution to alleviate concerns in my relationship. Your guidance on this matter is greatly appreciated.

Hello, I need help accessing my Snapchat account. My username is juls_balls and my old email associated with the account is [redacted] I've updated it to [redacted] Unfortunately, I had to change my password due to someone hacking into my account and taking screenshots of my messages. I am unable to reset my password because the phone number linked to the account, [redacted], is outdated. My old password was Psalms45, and I recently changed it to something involving gerkin, possibly gerkin [redacted] or gerkin 22. Despite numerous attempts, I am unable to log in. I fear losing all the memories saved on my account. I am more than willing to provide any necessary information to regain access. Kindly assist in sending a new reset code to either my phone number or email, or help me access my Snapchat account by updating the old information.

I have been receiving several login verification codes from phone numbers associated with your company, such as [redacted], [redacted], and [redacted]. After entering the code sent from one of these numbers, my account was compromised, and there was an attempt to access my private photos. I am concerned about the lack of privacy for users and want to know who accessed my account to press charges. Despite reaching out to support multiple times, I have not received a satisfactory resolution. I would like to speak with a representative over the phone urgently. My contact number is [redacted].

Snapchat Support Ticket ID: [redacted]1 Hello Snapchat Team, I am writing to address an issue I am experiencing with my account. Recently, my account was hacked, but I managed to regain access. To enhance security, I attempted to set up two-factor authentication. Due to financial constraints, I have temporarily been using a friend's phone with no access to messages. After reinstalling Snapchat on the device, I encountered an error stating I was logging in from a new device, which is incorrect. I am unable to retrieve the verification code from my friend as her phone is broken. I hope to regain access to my account promptly. For your information, I am using an Android device. Thank you for your assistance.

Snapchat Support Ticket ID: [redacted]1 Hello, I encountered an issue with my Snapchat account. I lost access when I got hacked, but managed to retrieve it. To secure my account, I opted for two-factor authentication. Due to financial constraints, I haven't been able to activate my phone for messaging. I temporarily used a friend's phone. After reinstalling Snapchat, it prompted me to enter a verification code, claiming I was on a new device. Unfortunately, my friend's phone is broken, so I can't receive the code. I seek a solution to log into my account without the verification process. For your reference, I am using an Android device. Thank you.

Yesterday, I created a new Snapchat account for my brother, using my phone number. However, when I tried to log back into my own account, it said my password was incorrect. I don't remember changing my password. I attempted to reset it through the app, but when I entered my phone number for an SMS message, it said my number wasn't verified on my account, even though I'm sure it is. Trying to reset the password via email, it claimed my email was invalid, though I know it's connected to my account. I'm puzzled why neither my phone number nor email is recognized as linked to my account, leaving me unable to recover my password or access my account. I'm concerned about losing my streaks and saved pictures. Any guidance on resolving this would be appreciated.

I was hospitalized for 6 months, and my mobile provider, ZAIN, has a policy that recycles unused phones after 6 months. Unfortunately, I have to wait for them to reassign my old phone and contact the new user for a recovery code for my account. I have proof that I am the rightful owner of the account "kalawadi99" through old emails, passwords, and previous phone numbers. I need help to regain access to my account since the verification code is being sent to a number that has been reassigned by the company. The phone was returned due to my hospitalization, and I can provide documentation if needed. I've been away for 6 months and need to recover my account, which is continuously asking for mobile verification even though my number has changed. What should I do in this situation?

I need assistance with a delicate matter. I hope you can assist me. After a difficult breakup with my ex, I realized I had saved our conversations on Snapchat without knowing about the setting to automatically delete messages after 24 hours. I am worried that my ex might misuse these chats since we parted on bad terms, leading to increased anxiety and discomfort. Could you please delete the entire conversation from both our accounts? Doing so would alleviate my anxiety and aid in my healing process. There are private discussions that I fear he may use against me, and I wish to prevent this from happening. Your help is greatly appreciated.

Hello Snapchat Team, I recently relocated from Germany to America and had to switch my phone number. I uninstalled Snapchat in Germany for personal reasons but am now trying to reinstall it in America. When I attempted to log back in, it requested a verification code be sent to my old German number, which is no longer in use. Unfortunately, this means I am unable to receive the code needed to regain access to my account. Is there a way to resolve this issue and access my old account again? Thank you, Nele

I am having trouble accessing my Snapchat account because it is flagging the login as suspicious and asking for email verification. The issue is that the email linked to my account is on an old phone, and I can't remember the password. I am currently using friends' phones to log in since I don't have my own phone at the moment. This might be why the app is thinking there are hacking attempts on my account. I would appreciate any assistance in resolving this matter. Thank you.

Hello, I am having trouble with my Snapchat account. I have not updated my email or phone number on my account in almost three years. I just got a new phone number, and after logging out, I am unable to log back in as it says my password is incorrect. I really need access to my Snapchat. If there is any way you can assist me, please email me at [redacted]

On November 5th, [redacted], my mother accessed my phone without permission and removed my Snapchat account due to inappropriate content posted by some girls at school. Although I understand her concern, I had planned to delete the app myself after saving two years' worth of memories from high school. Unfortunately, she changed the password before deleting the account, making it impossible for me to recover it. I urgently need assistance to retrieve my cherished photos stored on the account. Time is running out as the account will be permanently deleted in 3-4 days. Your prompt attention to this matter is greatly appreciated. Thank you.

I need to file a formal complaint about my Snapchat accounts. Every time I attempt to log in, I get temporarily locked out. Despite creating multiple accounts to address this issue, I have lost approximately 6 to 7 accounts due to these frequent lockouts. Even after waiting the mandatory 24 hours and successfully logging back in, I am immediately logged out again. I have attempted to access my accounts on different phones with no success. Verifying all my email addresses and phone numbers has also been unsuccessful. Despite reaching out to Snapchat via email, I have not received a response. I kindly request assistance in recovering all my accounts as I am losing streaks and cherished memories.

Hello, I am still experiencing unresolved issues with SnapChat. Could someone assist me with linking my email address and phone number to my original account? Currently, when I attempt to log in and reset my password, I am informed that my email address and mobile number are incorrect. Below are the details of my SnapChat account: Username - tomiko80, Name - Marion Sander, Mobile number - +49 [redacted], Email Address - [redacted] My second SnapChat account was deleted after 4 weeks, but the connection to my first account has not been severed. I appreciate any help with this matter. Thank you, Marion Sander.

I recently agreed to help a friend promote their job, only to discover they had tampered with my account details. When I tried to reset my password, the link had expired, and my friend has since blocked me. I need assistance in recovering my account as it holds many memories. My original email was [redacted], and it appears to have been changed to [redacted] I was unaware that this was a scam and believed my friend was genuine. Any help would be greatly appreciated.

I've been using Snapchat for years, but a few months ago, I logged out and now I can't seem to log back in. Even though I've had the same password for years, it's not working. The issue is my phone number and email are not verified, so I'm stuck. I've tried all my emails, but nothing is working. Is there any way you could help me recover my account by providing the email or phone number associated with it? Thank you for your assistance.