Snapchat Customer Service Issues

My account has been compromised. Someone messaged me through a friend's Snapchat, asking for a code sent to my number, which I provided, thinking it was my friend. However, it turns out my friend's account was already taken over. They reset my password since I sent the code and presumably changed the phone number on my account, as I'm unable to reset my password or access it even using my email. I suspect they are messaging others from my account, pretending to be me. Many people in my hometown are experiencing this issue, and we believe it's a specific individual behind it. I would like to recover my Snapchat account, even if I need to prove ownership in some way, as it contains photos of myself, my daughter, niece, and boyfriend. Please assist me in this matter. The account in question is Kierranichols5, with the former phone number [redacted], and the associated email [redacted] Thank you for your help.

My Snapchat account is currently locked, and even after waiting for over 24 hours as instructed, it remains inaccessible. I created a new account, only to face the same issue of being locked out again. I do not comprehend the reason behind this restriction, as I have not violated any guidelines. I seek assistance in understanding why this repetitive lockout is happening and how to avoid it in the future. Despite creating yet another account, I encountered the same problem of being locked out without even accessing it during the day. I would appreciate a prompt response to resolve this matter. Thank you.

Recently, a close friend urgently contacted me, requesting to hide sensitive information in my eyes only. In a panic, I shared my login details. Despite having two-factor authentication, I also provided the code when asked. Subsequently, I received another message asking for my eyes only password, which I handed over as well. It was only later that I recognized I already had my friend's number and had shared this information with a random contact. Upon realizing my error, I promptly reset my password. Unfortunately, the unauthorized individual had already accessed my account and altered the phone number associated with it.

I'm having trouble accessing my Snapchat account. The app is requesting a code from my old phone that was deactivated when I switched to my current device four months ago. I don't understand why this is happening. It's frustrating that they suggest creating recovery codes when I am unable to log in. I have all the necessary information except for the code that I can't retrieve.

I am having trouble logging into my Snapchat account. The account is linked to my old email address and phone number, which I no longer have access to. I want to keep my account as it has all my friends and important snaps. My username is "kamsterdam," and the current email associated with it is [redacted], and the phone number is [redacted]. I would like to update the phone number to [redacted] and change the email to [redacted]

I need help with my Snapchat account. Recently, a friend used my phone to log into her Snapchat account, leaving it logged in. When I noticed that the settings button was highlighted in red, I clicked on it and was prompted to verify a phone number. Without realizing it, I ended up verifying my own number on her account. After logging out and back into my own account, I attempted to confirm my number but received an error message stating it was considered "Suspicious." Now, I am unable to verify my phone number on my own Snapchat account.

I used to enjoy this app until today when I encountered some issues with sending snaps. The troubleshooting advice was to sign out and back in, but when I attempted this, I didn't receive the verification code sent to my phone number. Despite multiple attempts to resend it, nothing worked. Changing the password led me to a browser, where a verification message was immediately sent to my phone number. While I successfully reset the password through the browser, the app still denies access, prompting me to try logging in with both my username and email without success. I'm now locked out due to suspicious activity or an unverified phone number. I'm concerned as I have precious snaps of my loved ones stored in the account. Your assistance in resolving this matter would be greatly appreciated.

On September 27, [redacted], I accidentally logged out of Snapchat for a brief moment. When I tried to log back in, I was informed that my account had been temporarily locked. Despite trying my password again, I received the same message. The following day, on Saturday, I unlocked my account using the Snapchat website, which appeared successful. However, upon attempting to log in again, I was notified that my account had been permanently locked. I found this to be unfair as I had followed the necessary steps to regain access to my account but was unsuccessful.

I am experiencing difficulty logging into Snapchat on my new device. Whenever I attempt to log in, it keeps rejecting me. Although I remember my password, it requests a new device verification code which I am unsure how to obtain. I have made various attempts to resolve this without success. Can you assist me in resetting my phone number or provide an alternative solution? My Snapchat username is iam_zoie27 and my email is @[redacted] Despite my efforts, I am unable to change my phone number on the account. Kindly, please help me with this issue.

I've already reached out to Snapchat support, but unfortunately, they weren't able to assist me. My accessible email is linked to my Snapchat account, but my linked phone number has changed. I updated my number about a year ago and ever since then, I haven't been able to log back in due to forgetting my password. When I try to reset my password through email, it prompts me to 'enter a valid email address'. I'm still receiving notifications on my linked email, but I am unable to access my account. I am hoping to find a solution and retain my account.

Hello, my name is Harley Smith, and I am having trouble accessing my old Snapchat account. I am unable to log in as I no longer have access to my old email address I used in middle school, and I have forgotten my password. I am desperate to retrieve some important personal photos, including ones of a recently deceased friend and childhood memories. I remember my old email was [redacted], and my username was hsmith2011. Any assistance in resetting my password or sending a verification to my new email would be greatly appreciated. Thank you for your help.

I need assistance regarding a troubling situation. An individual I was previously involved with has been sharing inappropriate videos of us on two Snapchat accounts. These accounts are being used to deceive people and sell our private videos. Even after reporting this matter, the accounts under the names "lisatheangel" and "lisatreats" remain active, and the disturbing content persists. Action needs to be taken promptly to address this issue.

I accidentally deleted the app from my phone recently, and now when I try to sign in again, it's sending a recovery code to an old mobile number I no longer have access to. I also tried to recover it via the email linked to my username, but it's saying it's invalid. I'm currently locked out of my account and need to regain access as soon as possible.

My son told me his account was hacked last night around 10:30 PM. His snapchat is dab_005. The hacker's location based on GPS is near Tillman street, a place he has never been to. If you could check his GPS history, that would be helpful. My son uses an iPhone 8. I'm not sure if you can see if the phone user has been changed. We attempted text retrieval but it was unsuccessful. I believe his old number is linked to his snap or has been changed. We also tried the email recovery option but the email we thought was connected turned out to be for an old account.

Hello, I recently discovered that my Snapchat account was compromised. It contains precious pictures of my children, so I am very concerned about restoring access. Unfortunately, I no longer have access to the phone number or email associated with the account, as I lost my phone. The username of the account is Lenaaa21, and the email linked to it is [redacted] I am hoping to update the contact information to recover my account, as I cannot remember the old password. My main priority is recovering the photos of my sons. I am willing to provide additional identifying information if needed. Thank you for your assistance.

One morning, I discovered I was logged out of Snapchat after my phone updated. When I tried to log back in, I realized the password had been changed, and my email and phone number were no longer linked to the account. Despite reaching out to support multiple times, I only receive automated responses. To make matters worse, the hacker is viewing my friends' stories using my account and it displays my first and last name. I am unsure of what steps to take next. I am willing to verify my ID if necessary. I appreciate any assistance you can provide with this issue.

In the past four days, I've experienced Snapchat locking every account I create. This situation has been incredibly frustrating as I've lost valuable memories and photos, including ones of my late grandfather from last year. I have not been given a clear reason for these constant locks, leading to significant distress. Despite creating new accounts with no issue, I face immediate lockouts upon logging back in. Even after regaining access to my main account temporarily, it was relocked suddenly. This problem extended to my sister's account when logged in on the same device, further complicating matters. I have not breached any community guidelines, added excessive friends, or used third-party apps. Despite reaching out to Snapchat for assistance via Twitter, their responses redirect me to unhelpful, generic pages. This ongoing cycle of bans and locks is disheartening, and I simply want to regain access to my account and retrieve my cherished content without any violations.

I logged out of my Snapchat last night and didn't realize I didn't know my password when I tried to log back in. However, I can't reset my password because it's saying I provided the wrong phone number, although I don't have any other number linked to my account. Also, there isn't an email attached as my email is linked to another spare account. I really need to regain access to this account as it holds a lot of important things like my friends, memories, photos, and upcoming event group chats. I can provide various details about the account such as my "my eyes only" code, private story name, recent message contacts, best friends list, and the group chats I'm part of.

Hello, I recently visited Los Angeles, California for the first time. Unfortunately, my bag was stolen, which contained my cellphone, wallet, passport, and Mac. I had to cancel my cellphone upon returning home. Now, I am trying to recover my Snapchat account, which is linked to my email address and old phone number. How can I proceed without access to the old phone but with access to my email? Thank you for your response.

Since September 30th, [redacted], my account has been hacked. The hacker has been reading my messages, posting things on my Snapchat, and blocking some of my friends. I have the associated email of this account and the recently changed password. Snapchat sent me a link to my email that the hacker used to change it. I do not have access to the phone number on the account because the hacker changed it twice. I'm hoping you can resolve this problem as I am concerned about my privacy.