The following are issues that customers reported to GetHuman about Snapchat customer service, archive #131. It includes a selection of 20 issue(s) reported August 26, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am unable to access the phone number linked to my Snapchat account.
Having recently switched phone providers, I now have a new phone number. I have attempted to update this information in my account settings but have not received any emails related to changing my password or account details.
My Snapchat username is: asiram711
Previous phone number (no longer in use): [redacted]
Current phone number: [redacted]
I kindly request assistance in resolving this issue promptly as I have been locked out of my Snapchat account for two days now. Accessing the account requires a code sent to my old phone number, which is no longer accessible to me.
Thank you for your support in addressing this matter. For further correspondence, please reach me at [redacted]
Reported by GetHuman8585739 on Saturday, August 26, 2023 9:26 PM
I am experiencing a device ban but suspect my account may have been compromised. I have not violated any terms and wish to have my account unlocked to secure it. It would be greatly appreciated if you could assist me in resolving this issue as I have valuable streaks and content on my account. I have reviewed the terms of service closely and am certain I have not breached any guidelines. I trust that your team can address this matter promptly. My username is ananya.k99 and I have been using the account since January [redacted] or [redacted], with a snap score of approximately 170k. I am eager to regain access to my account and prevent any future unauthorized access. Thank you for your attention to this matter.
Reported by GetHuman8585768 on Saturday, August 26, 2023 9:57 PM
I am concerned about a distressing situation involving a minor with learning difficulties on Snapchat. I implore you to thoroughly investigate this matter. Your platform's response did not address the severity of the issue. It is crucial to prioritize the safety of all users, especially vulnerable individuals. I urge you to take immediate action to prevent any further exploitation or harm.
Reported by GetHuman-jaydjh on Sunday, August 27, 2023 2:22 PM
I am being harassed and blackmailed by someone named Carl Muguire. He got my home address from my Facebook and Snapchat accounts and is now using an email address with my name on it to threaten me. He has already received payment, but he continues asking for more money and items. He is contacting me from different phone numbers and emails, making it hard for me to report him. Despite my requests, he has not deleted my pictures and videos, and he is using them to harm and threaten me.
Reported by GetHuman8587023 on Sunday, August 27, 2023 9:36 PM
Hello, I am facing an issue where my account has been permanently locked due to a situation that was out of my control. A friend of mine logged into my Snapchat and posted something inappropriate, resulting in the lockout. I have valuable memories and connections on the platform, and I am requesting a chance to regain access. I have learned from this experience and will not share my account again. The username affected is Yurrfavchris, with the associated email being [redacted], and my phone number is [redacted].
Reported by GetHuman8587029 on Sunday, August 27, 2023 9:40 PM
I need assistance with my Snapchat accounts. I downloaded Snapchat a year ago and created multiple accounts. After being inactive, I recovered one account but forgot the passwords for the others. When I try to reset the password for an old account, it ends up changing the password for my current account instead of the desired old account. Can anyone help me with this issue?
Reported by GetHuman-hierhamm on Wednesday, August 30, 2023 10:24 AM
Hello, my name is Ri'Nyiah Levins, and I am experiencing an issue with recovering my old account, nyiah2567. The current email linked to the account was created by my sister, and the phone number associated with it is no longer in service. I am hoping for assistance in retrieving my password for the account or resetting it. Any help would be greatly appreciated. Thank you.
Reported by GetHuman8591661 on Wednesday, August 30, 2023 1:31 PM
I am upset because my account got permanently locked for allegedly violating community guidelines. I have tried to reach out through emails to resolve this, but I have not been able to connect with a real person who can help me. The instructions I received to submit an appeal through the support site did not work as described. This situation has caused me to lose contact with important people and memories stored on the platform.
Reported by GetHuman-zimilesk on Friday, September 1, 2023 4:49 PM
Good evening,
My name is Mr. Duclos Florent. I would like to contact you regarding my professional Snapchat account. Unfortunately, I have been permanently blocked for allegedly violating Snapchat's rules. I am a self-employed entrepreneur, running a late-night grocery store where I sell various food products, including alcohol (which is the reason my account was blocked).
I am requesting the unblocking of my professional account so I can use Snapchat to post my snack menu and food products.
The name of the grocery store and Snapchat account is: anotte2a
Reported by GetHuman-anotteaj on Friday, September 1, 2023 9:15 PM
Hello, Snapchat support team. I recently acquired a new phone number and had to log in from a different device due to a power issue with my usual phone. I am now facing a message on my current phone saying my account is temporarily disabled due to supposed repeated failed attempts or suspicious activities. Restoring access to my Snapchat account is crucial for my job and communication with my employer. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.
Reported by GetHuman-snapchap on Monday, September 4, 2023 3:57 PM
Dear Support Team,
I am writing to report my concern about the lock placed on my Snapchat account, [anshitaarya17]. I have been a dedicated user for many years and was unexpectedly locked out without any explanation. Despite attempting the recommended recovery steps, such as resetting my password and verification, I have been unable to regain access to my account. The content within is significant to me, containing valuable contacts, memorable moments, and important conversations.
I kindly request your urgent assistance in resolving this issue and unlocking my account. I am willing to provide any necessary information to verify my identity. Snapchat plays a vital role in my social interactions, and I am eager to restore access. I appreciate your prompt attention to this matter and await your swift response.
Reported by GetHuman8600489 on Tuesday, September 5, 2023 3:15 PM
I am reaching out to address the issue with my locked Snapchat account, username [anshitaarya17]. I have enjoyed using Snapchat for several years but was unexpectedly locked out without any explanation. Despite attempting the suggested account recovery methods, such as resetting my password and completing verification steps, I have been unsuccessful. My account contains valuable contacts, cherished memories, and important conversations that I cannot lose. I am seeking timely assistance to unlock my account and would willingly provide any information needed for verification. Snapchat plays a crucial role in my social interactions, and I genuinely hope to regain access soon. Thank you for your attention, and I anticipate a prompt resolution to this situation.
Reported by GetHuman8600489 on Tuesday, September 5, 2023 3:17 PM
I am unable to access my Snapchat account because I no longer have the phone number associated with it for the verification code. Unfortunately, the app does not offer the option to send the code to my email address. I am also unable to locate my 6-digit backup code. I have many important photos saved on my account and would like to regain access to it. If the verification code could be sent to my email, I would be able to log in successfully. Currently, I am unable to make any changes to my account as I am locked out. I have been using this account since I was in 6th grade and it holds a lot of sentimental value to me. I would greatly appreciate any assistance you can provide in resolving this issue.
Reported by GetHuman8601613 on Wednesday, September 6, 2023 1:27 AM
Dear Snapchat Team,
I deleted my Snapchat account on May 13, [redacted], with the username vici1199. However, the account seems to still be active even though I haven't logged in since deleting it. I can't find the account with the username mentioned, but my phone number, +[redacted]42, appears to be linked to it. I am unable to access the account to deactivate it. How is this happening? I need assistance in ensuring this account is no longer active.
Best regards,
Victoria Berger
Reported by GetHuman-bergervi on Wednesday, September 6, 2023 5:35 PM
Yesterday morning, my Snapchat account was hacked, and just 20 minutes later, I received an email stating that my account was permanently deleted. I have been a loyal Snapchat user for over nine years, always respecting the company's terms and conditions. I would never jeopardize my account intentionally. Losing nine years' worth of memories on the platform would be devastating. Despite reaching out to customer support, I keep receiving automated responses. I am eager to talk to a real person to demonstrate that my account was terminated in error.
Reported by GetHuman8610571 on Friday, September 8, 2023 6:51 PM
I acknowledge that my account was banned due to inappropriate behavior, which I have since stopped. I am sincerely sorry for my actions and have learned from this experience. The account holds precious photos of my recently deceased dog, and my previous account also contains valuable memories. My family and close friend, whose contact information I lack and lives an hour away, rely on these photos. I understand the consequences of my actions and am willing to accept a permanent ban if I repeat them. Kindly consider giving me a final opportunity to regain access to my account.
Reported by GetHuman8610745 on Friday, September 8, 2023 8:18 PM
Hello,
I'm seeking assistance regarding my Snapchat accounts. I have an old account under the username "audreym33" linked to phone number [redacted], and a new account named "audreyyonnabeat" also connected to the same phone number. When I tried to reset the password for "audreym33," it inadvertently changed the password for "audreyyonnabeat" instead. Snapchat support informed me that I can't have two accounts tied to the same phone number. While I understand their policy, I have sentimental content on "audreym33" and would like to regain access. My new account "audreyyonnabeat" is now linked to a different phone number, [redacted]. I kindly request assistance in recovering access to my old account "audreym33." I appreciate your attention to this matter.
Reported by GetHuman-maglicha on Friday, September 8, 2023 8:19 PM
Hallo liebes Snapchat Team,
ich habe mich versehentlich von meinem Snapchat-Account abgemeldet und bin dann auf den Account meines Cousins gegangen. Als ich versuchte, zu meinem Account zurückzukehren, waren plötzlich alle Daten gelöscht und ich konnte nicht mehr darauf zugreifen. Eigentlich hatte ich meine Nummer und Gmail mit meinem Account verknüpft, aber jetzt sind sie irgendwie entfernt worden und ich kann nicht mehr auf das Passwort zugreifen, obwohl ich es im Kopf habe. Ich würde mich freuen, wenn Sie mir helfen könnten, meinen Account wiederherzustellen.
Vielen Dank.
Account Name: kadirkalir49
Reported by GetHuman-kadirkal on Friday, September 8, 2023 10:54 PM
Hello, my account is currently locked, and I am unsure of the reason. Despite trying to open a new account, I am notified that it is temporarily locked due to multiple attempts, which has been the case for almost 2 months now. I have proactively reached out multiple times through emails. I've had my Snapchat account for over 9 years, since [redacted]. The content shared is solely with friends, family, and my manager, free from any inappropriate material. Kindly review my situation and unlock my account. Your swift response would be appreciated. My Snapchat username is: anndiisalihu, email: [redacted], and phone number: +[redacted]4. Thank you, Andi.
Reported by GetHuman8613232 on Sunday, September 10, 2023 4:20 PM
Hello,
I purchased a new iPhone in December [redacted]. While attempting to log into my Snapchat account, I realized I forgot my specific password. After several unsuccessful login attempts, I decided to create a new Snapchat account. Recently, when I tried to access my old account, I received a message stating that it is temporarily inaccessible to me. I'm concerned about losing many old memories stored there. Can someone assist me with this issue?
My number is [redacted]/[redacted].
Thank you,
PS: I'm German
Reported by GetHuman8617563 on Wednesday, September 13, 2023 10:35 AM