Sling TV Customer Service Issues

Hello, I recently discovered that my bank has been deducting monthly subscription fees of $24.99 since February from our account. We are concerned because even though we signed up for a trial in February, we promptly cancelled it right after due to some loading issues on the website. We haven't been using the service since then. We request a refund for the charges and an email confirmation of the cancellation. Thank you for your attention to this matter. We await your response.

Hello, I am trying to make a payment for my Sling TV bill. I have been a customer for three months and really enjoy the service. When I first tried to pay, my prepaid card wasn't accepted. Even though the website stated it wouldn't take that type of card, but would accept a Sling TV gift card, I bought one for $25. Unfortunately, my prepaid card was still not accepted, so I used a reward card from my car dealership instead. I input the gift card code and the payment went through. Now, for my current bill, I purchased another Sling TV gift card for $50, but it is not being accepted. I have contacted customer service before and had everything reset, but it didn't resolve the issue. I am a big fan of Sling TV and would appreciate any help you can offer. Thank you.

I signed up for a 7-day free trial, but had to leave the area unexpectedly after just a day of usage. I contacted their cancellation site to end my account, but they still charged me $26 for the service. Despite only using a few hours, they failed to cancel my subscription. I've been waiting on their online chat for over two and a half hours without any response. I'm frustrated and seeking an explanation for being billed unjustly under these circumstances.

I had issues with the customer service representative regarding the usage of the service and the billing of my account. Despite only using the service briefly during the one-week free trial period and promptly canceling my account on the website, I was surprised to find unauthorized charges on my bill. After returning home from an area without cell service, I discovered the bill and spent hours trying to rectify the situation online. The company claimed I hadn't canceled in time. I believed my initial cancellation had not been processed. The company insisted I had not canceled before the billing date. I argued that I had used the service minimally and felt the charges for a full month were unjustified. Unfortunately, they blamed me for the miscommunication and refused to refund the money. It ended up costing me about $13.00 per hour to access the service.

I encountered error code 10-[redacted] twice while trying to rent Incredibles 2 on Sling TV. After speaking with two agents via chat, the first one attempted to troubleshoot but abruptly ended the chat while I was resetting my account. The second agent also couldn't resolve the issue and submitted a ticket to the back office. When I asked for a refund for both rental attempts due to the service issue, the agent declined citing Sling's policy. However, I believe that as a consumer, I deserve a refund when the product I paid for was not delivered. My ticket ID is #[redacted], and I am requesting a full refund for both rentals.

I am not pleased with my experience on Sling lately. Watching anything has become frustrating due to the constant freezing and Roku menu interruptions after ads play. This causes me to miss parts of movies and programs, making it feel like a chore to watch. The issue with ads causing the screen to freeze is happening too frequently, and I'm also encountering "cannot load video" errors on various channels. I have tried all troubleshooting steps, ensuring my app and network connection are up to date. Despite searching through forums, I have not found a solution to this recurring problem. Many others seem to have the same complaint, and if this issue cannot be resolved, I may need to consider exploring alternative streaming options.

I am a French resident splitting my time between France and New York. A few years back, I set up my second "Slingbox Solo" in France to watch French TV in the USA. I am pleased with how it works and value having it. In France, I am with a well-known company called FREE.fr, using a first-generation Freebox. Recently, my building in France got upgraded to "optical fiber." To get it in my apartment, I need to switch my provider's box to either "Mini 4K" or "FREEbox revolution." I have a question regarding my Slingbox Solo's compatibility with the "Mini 4K" or "FREEbox revolution." FREE couldn't help me with this and recommended reaching out to Sling in the USA for guidance. I believe the key issue is maintaining a virtual remote to access all channels. If my Slingbox Solo isn't compatible, I am ready to purchase a new one. Which Slingbox model should I consider? I would be grateful for any assistance. Since there are no more Sling subsidiaries in the UK or France, I lack contacts there.

I am requesting to cancel this service before the 1-week trial ends. I attempted to cancel on Sunday, but the system would not allow it. I am not satisfied with this service. It has been the most disappointing TV experience I have encountered. While trying to watch two shows, the constant buffering made it impossible. I have never encountered this issue with Netflix or YouTube. I do not authorize any charges on my card. Due to my family and work commitments, I cannot spend 45 minutes on hold for a phone call or 30 minutes waiting for an online chat. This level of waiting time is excessive and reflects poorly on customer service. Since the service is not functioning properly, I request that my card not be charged and that all my information be removed from your system. Thank you.

I subscribe to Sling TV for my elderly brother, who enjoys watching CNN. It's connected through my Firestick, alongside my Amazon Prime and Netflix accounts. However, Sling has been the only service giving me trouble - it's not opening at all currently. Despite reaching out to customer service for assistance, no resolution has been found. Another $40.00 is set to be charged on my credit card on January 21st, but we are unable to watch the service. Given the inconvenience and frustration, I believe a complimentary month of service would be a fair gesture.

Dear Customer Service Team, I am writing to express my disappointment with the customer service experience I had today with Sling management regarding my free trial account. I recently signed up for a free trial to explore non-cable network options and compare them with other competitor trials to make an informed decision. Unfortunately, I missed canceling the trial by 2 hours, and was charged $42 for a continued subscription. Upon contacting Sling's customer service for a refund due to this oversight, I was met with unsatisfactory assistance. Despite explaining my situation multiple times, I was denied a refund. This lack of flexibility in handling a mere 2-hour oversight speaks volumes about the company's approach to customer satisfaction. This incident has significantly changed my perception of the product and the company. If a company values its customers, it should prioritize understanding and accommodating their situations. I had high hopes for Sling, but this experience has left me reconsidering my loyalty. Sincerely, B. Fullerton

I am experiencing continuous problems with my streaming service. Channels that I save keep disappearing, leading me to constantly restart the app. I am unable to remove favorites that are no longer available. Recently, the channels I am paying for are not even accessible, showing error code "We're sorry. Temporarily unable to load video. Please try again later. Error 6-[redacted]." The cost of the service has increased, and I am frustrated with missing the endings of movies because of technical issues on Sling's side. With numerous service options available now, I may need to explore alternatives.

I signed up for a 7-day trial of Sling five weeks ago, but the service did not meet my needs. I canceled and deleted the app the next day through the Fire TV App. Despite this, I have been charged monthly for a service I have never used beyond the first day. When I tried to contact customer service for a refund, they had trouble finding my account since I did not have a username or password. They disconnected before the issue was resolved. I would like a refund for the unauthorized charges and for the billing to stop. I can only provide my name, Danielle Howard/Murphy, and contact information as listed below, as I do not have further details of the account that was canceled immediately.

I recently signed up for Sling but encountered issues with my billing address, leading to multiple charges for the same order. I was charged three times for the combo I selected, totaling around $89 each. After trying to access the service on my Xbox One, I was prompted to pay again, even though I had already paid for six months of TV. This experience has left me frustrated and concerned about the quality of service I can expect from Sling. I am seeking a prompt reimbursement for the duplicate charges and hope to resolve the payment issue to access the service I've already paid for.

I have contacted Sling for 3 to 4 months, totaling at least 30 hours. I have been lied to repeatedly and promised each time that it would be fixed within 72 hours. They mentioned four times that they would escalate the issue, assuring me it would be resolved in 72 hours, yet it persists. I often get disconnected, prompting me to request that someone from Sling rectify this by the end of February. If this isn't resolved, I will contact the Better Business Bureau and the Missouri Attorney General's office. Sling, you are inadequate in addressing, explaining, and charging me for channels you claim are included in my package but I don't receive. Despite numerous calls and unfulfilled promises, I refuse to accept this. Please fix this issue promptly. You are still charging me for Fox Sports Midwest in St. Louis, MO. My contact number is [redacted] and email is [redacted]

Each Saturday, I use the Sling TV app to schedule the recording of the 30-minute BBC News at 4 PM (Pacific Time). However, regrettably, the app consistently records the 12-minute newscast at 2 PM instead, leaving me without the 4 PM broadcast. Today, I spotted the error around noon and corrected it by removing the 2 PM recording and setting it to record the 4 PM news. Disappointingly, it still captured the 2 PM broadcast. I only caught part of the 4 PM news by chance when I noticed the issue a few minutes after 4 PM. To successfully record the 4 PM BBC News, I have to wait until after the 2 PM news ends before adjusting the settings. This frustrating cycle occurs every week without exception.

I recently attempted to sign up for Sling but encountered technical difficulties during the setup process after providing my credit card details. I would like to ensure that I will not be charged after the free trial period ends. I need assistance to proceed with the setup as I am not very tech-savvy. One issue I faced was the requirement of operation 11 on my iPhone, while my phone only supports up to version 10.6. Kindly cancel any information you have to prevent automatic charges in seven days. I would appreciate a step-by-step guide to restart the process. Thank you.

I was intending to download your app, but while waiting for it to finish, I was disturbed by a raunchy and tasteless commercial for Sling TV playing in the living room. The ad seemed sexual and inappropriate, which could influence children who hear it frequently. Hearing such content repeatedly might make kids think casual sex is acceptable when it's not. This experience was cringeworthy, and despite any benefits of the app, it made me reconsider finishing the download. A suggestion - your production team may have overlooked the impact on the wrong audience with this type of advertisement.

I have been attempting to reach Sling TV since 6:30 PM, but have been unsuccessful in reaching anyone so far. I have a gift card that I am trying to redeem, but without being able to speak to a representative, I am unable to do so. It is frustrating that a service that claims to be available 24/7 is currently unreachable by phone. I am disappointed by the lack of phone service which has apparently been unavailable for the past six hours. It is now 8:54 PM, meaning the phone service has been down since 3 PM. This inconsistency is upsetting, especially since I faced the same issue last month. I am considering looking for alternatives if Sling TV cannot provide the around-the-clock service it promises.

I have a contract for NBC News, but my wife is not receiving some of the channels she watches as they only appear for two weeks and then disappear. As we only use Sling for specific stations, I believe we are not being billed accurately. Please contact her to discuss the channels she should be receiving. Her name is Beth Andrews, and her contact number is [redacted]. Feel free to send her a text on the same number. Thank you.

I am Cortney Moffatt, and I am uncertain if I have been charged for a Sling account that I cannot access through my TV. After enjoying the 7-day trial of Sling using my email [redacted], I decided to subscribe. However, I did not want to include the extra features I had trialed, as I misunderstood what some of them offered (I mistook Starz West for a western channel). I noticed there were promotions like a complimentary Roku or the first 3 months at a discounted rate, but I did not see these options when I tried to subscribe through my TV. After canceling the trial, I attempted to subscribe with the promotions using my other email address [redacted] but encountered issues with the payment process on my mobile device. As I tried to make the payment, the system looped me back to the main screen. When I tried to log in on my TV with the new information, it only prompted me to continue with the old subscription, including the extra features I did not want, at a higher rate without the promotions. I am unsure if I have already paid for a subscription I cannot use on my TV. If this is the case, I will be disappointed to have paid for a service I cannot access, and I may consider canceling future subscriptions and looking for an alternative streaming provider.